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iContact

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iContact

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Employee Review

  1. 5.0
    Current Employee

    A Great Company That Values It's Employees!

    Aug 10, 2016 - Anonymous Employee in Morrisville, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    From upper management, to sales, to account managers, to the support and beyond, iContact is full of great people. Everyone is ready to team up and help each other out. We have an awesome product and a team that truly cares about promoting and growing the company. I am inspired by the positive attitudes and genuine work ethic that is shown day in and day out through my colleagues in every department. The work-life balance is encouraged at iContact. If you are looking for a career path driven, fun and innovative place to work then iContact is a perfect fit.

    Cons

    Some application changes take a while to be implemented. This is understandable in an industry that is constantly evolving.

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    2 people found this review helpful

    iContact Response

    Recruiter

    Thank you for the review! We are very lucky to work with such amazing employees!

Other Employee Reviews

  1. 5.0
    Former Employee

    Great place to work

    Mar 1, 2021 - Customer Success Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Awesome coworkers, great management - overall a very good place to work!

    Cons

    Software could use some improvements

    1 person found this review helpful
  2. 1.0
    Current Employee, more than 5 years

    Worked for 5 years

    Dec 16, 2021 - Senior Product Expert in Morrisville, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It used to be a good company until multiple acquisitions and mergers. Now it seems like they are trying to run it into the ground.

    Cons

    -Most of the workload is being outsourced to a T1 team -Management seems to be heavily limiting team budgets, understaffing, underpaying all while boasting "record profits" each quarter. -No room for upward growth anymore. Upper Management will make you do the work of other teams and departments while dangling promotions, then never follow-through or claim "it's not needed by the company" when the push comes to shove, then push you the workload anyways without pay or title. -Current leadership is trying to rule with an iron fist. Does not listen to internal feedback and punish those who offer any form of criticism, constructive or otherwise. -Numerous questionable changes to the product and services offered, regularly causing huge influxes of negative calls from customers. The job feels more like damage control than technical support at this point. The CEO listed here has not been with iContact for a year at this point. The company has been acquired and merged multiple times, and hardly resembles the place that hired me 5 years ago.

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    1 person found this review helpful

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