iContact - Used to be awesome. | Glassdoor
  1. Helpful (3)

    "Used to be awesome."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Morrisville, NC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at iContact full-time for more than 5 years

    Pros

    - CEO is great and very approachable. - Free coffee and soda. - Great people.

    Cons

    - Pay is not very competitive for most departments. - Software fell behind the times and now can't catch up with competitors. - One department in particular does not appear to put much emphasis on diversity . It was frequently discussed amongst employees and the sentiment is that it won't change unless the VP moves on. There was a spree of diversified hirings but amongst employees, this was not believed to have... been without intervention.

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    Advice to Management

    - At this point, it is obvious the company is in a steep decline so I'm not sure there is much that can be done. However, if the company can stay afloat, I would suggest strongly looking at VP of Client Services and ask yourself why literally dozens of SAs have left the company in the past couple of years. It's not solely for a higher salary.

    iContact2019-08-10

Other Employee Reviews

  1. "Amazing work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Product Expert 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iContact full-time for more than a year

    Pros

    Good work-life balance Overtime opportunities Excellent team and leadership Company outings and events Relaxes and friendly work environment Competent co-workers

    Cons

    Relatively lower pay compared to other similar jobs, off-set by good benefits. Company has been acquired a few times throughout the years, leading to mass layoffs, though I have not been affected personally by these.

    Advice to Management

    Keep up the excellent work!

    iContact2019-06-05
  2. Helpful (4)

    "Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Strategic Advisor 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at iContact full-time for more than 3 years

    Pros

    There are not any pros to working at iContact, except the flexibility to do whatever you want. You can come and go as you please because management does not care about you, your growth, or goals. But, you can work 9:30-4:30 with a 1.5 hour lunch each day no problem.

    Cons

    Too many to think of. Company is run horribly because they do not understand their place in the market, they do not have long term goals, and they do not learn from mistakes. They are doing things the same way they have been doing them for 10 years, and hire management that will continue this theme and do not allow employees to try to improve the company or implement their own ideas. I agree with previous posts... about lack of career advancement, and poor people in management positions. The management team cares too much about who is writing Glassdoor reviews than to actually fix the problems that are going on within the company.

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    Advice to Management

    Hire external management that are not just who internally sucks up the most. Bring in new ideas and look at what isn't working- including leadership. There is a reason for the insane amount of turnover in sales/ services over the last two years. Most of that is management and the teams realizing this company is going nowhere fast. Provide professional development to everyone! This does not exist now and it is very... clear in moral and how leaders act (especially within services). Just Google best business practices and maybe implement one or two.

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    iContact2019-08-21

Discover more reviews about iContact.