iEnergizer - Kindergarden managed by preschoolers | Glassdoor
  1. Helpful (1)

    "Kindergarden managed by preschoolers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - English Gaming Support in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at iEnergizer full-time

    Pros

    This is a call center without phone calls. Livechat and email tickets only.

    Cons

    Pretty much this is a kindergarten where the teachers and staff are all children also. I would not recommend this job to anyone over 30. The maturity gap will just be too extreme even for the biggest old-school gamer. There are very serious HIPAA rules in place as well as other policies that must be followed for legal reasons. This is not the con. The con is that managers are quick to demonstrate to you that the... rules only apply to you, not them. They refer to themselves as leveled up, and therefor above the law. Not just that they are allowed to do more things than you, but that they believe they are literally above the law. The managers have a "do as I say not as I do" philosophy, and will constantly break every single rule they force you to follow under threat of termination. If you speak to or even look at people in other departments you get threatened by other employees and management. This rule too does not apply to anyone "leveled up" but they are extremely quick to make sure you remember that the rules only apply to you not to anyone "leveled up".

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    Advice to Management

    First of all, please research the Dunning-Kruger Effect, and realize that you are not as experienced as you think you are. I am aware of how saying that points the finger right back at myself. Start setting an example instead of getting high on the minimal amounts of power you are granted upon promotion. Stop breaking rules, even the small ones, for the sake of being an adult and setting examples. Just because a... rule is stupid doesn't mean you teach new hires that all they have to do is get promoted to break them. (Keep in mind two parties for this next part. The end-user and the customer. The end-user is the actual gamer contacting for customer support. The customer is the video game company paying Ienergizer to support said end users.) Management must absolutely stop talking bad about the customer. While management sits around complaining and talking bad about the customer, the customer is holding the same kind of meeting wondering what on earth Ienergizer is doing. They are on the other side thinking that Ienergizer is just as incompetent as Ienergizer management thinks the customer is. Be vigilant that you are on the other side of the looking-glass, and that the customer could set your budget to 0 at any moment. On several occasions in training, I heard management verbatim say the customer said they want something done a certain way and management said they are not going to do it. Blatant insubordination. There may be a good reason for it but there is NO reason to act that way in front of new employees. That is an adult conversation to have with the contract paying customer, NOT WITH YOUR TRAINEES. It was simply to demonstrate their cool "leveled up" position of power. Remember that people can easily find another job, and fire their staffing company for showing you to them. If that happens enough, the staffing company will stop working with you. These employees might even report your behavior to the customer (whichever video game producer/company that might be)

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    iEnergizer2019-04-14
  1. "Friendly Place to Start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Lead in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at iEnergizer full-time for more than a year

    Pros

    I started there as an agent, and quickly moved up to Team Lead. This is a good place to get your foot in the door for future career advancement, or just to be able to come to work in a relaxed environment. I left the company because I am going to school in another city, or else I would still be there. The management is friendly and willing to work with you if you have things come up! They even offered to let me work... part time while in school, but it's too far. -Get experience in the industry -Flexible Schedule -Room for Growth -Hour Lunch -Free games/swag

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    Cons

    -Upper management can be tough -The lady that manages the health side is very scary -Break room vending machines only work sometimes -One refrigerator for the whole building

    Advice to Management

    Get the office up to par as far employee needs including the vending machines and more refrigerators.

    iEnergizer2018-09-24
  2. "Fun work environment, bad structure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Representative 
    Neutral Outlook

    I worked at iEnergizer full-time for less than a year

    Pros

    Could get free stuff, Fun people to work with, Team leads are very understanding. Decent snack selection. 24 hours so any schedule works

    Cons

    The pay isn't enough, advancement is whoever doesn't leave the longest, training is lack luster

    Advice to Management

    Try and pay employees more

    iEnergizer2019-09-04

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