inContact - Growing too fast | Glassdoor
There are newer employer reviews for inContact
There are newer employer reviews for inContact

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Helpful (1)

"Growing too fast"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Service Delivery in Midvale, UT
Current Employee - Service Delivery in Midvale, UT
Recommends
Neutral Outlook
No opinion of CEO

I have been working at inContact full-time (More than a year)

Pros

Good salaries. Sense of community, as it's a small company almost every one knows each other.

Cons

Departments becoming micro managed, which I feel has impacted customer service. Change of focus to enterprise customers will end up leaving the smaller ones out in the cold.

Advice to Management

Wake up!

Other Employee Reviews for inContact

  1. "Great Emerging company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Midvale, UT
    Current Employee - Anonymous Employee in Midvale, UT
    Recommends
    Approves of CEO

    I have been working at inContact full-time (More than 3 years)

    Pros

    Never a dull moment. inContact is continuously challenging the status quo in an effort to improve products and processes. If you enjoy working hard and making a difference this is a good company to join. Really great team members; lots of passion.

    Cons

    Passion goes both ways...sometimes feels a little schizophrenic and out of control.

    Advice to Management

    The company is moving in the right direction; however momentum is lost by changing course too often. Don't make changes just for the sake of changing. Say what you mean and mean what you say.


  2. Helpful (1)

    "Fast growing culture, almost entirely focused on generating new sales."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Midvale, UT
    Current Employee - Anonymous Employee in Midvale, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at inContact full-time (Less than a year)

    Pros

    There is a lot of opportunities to contribute skills to improve the offering. The challenge is finding a way to help the executives see why what you have to offer is necessary to generate sales.

    Cons

    Not the biggest fan of my hiring manager. Company culture is to develop employees toward their goals, but I feel like my manager is pigeon-holing me.

    Advice to Management

    Unable to share in this forum.

There are newer employer reviews for inContact
There are newer employer reviews for inContact

See Most Recent

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