inContact - inContact (FKA UCN) | Glassdoor
There are newer employer reviews for inContact
There are newer employer reviews for inContact

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"inContact (FKA UCN)"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Software Engineer in Salt Lake City, UT
Current Employee - Software Engineer in Salt Lake City, UT
Recommends
Approves of CEO

Pros

A wide variety of projects. Smart colleagues who are easy to work with. Good communication from upper management.

Cons

Small company that is vulnerable to better-capitalized competitors. New to software market.

Advice to Management

Give us more stock options.

Other Employee Reviews for inContact

  1. Helpful (1)

    "Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Not so strict. Very well-mannered people and very light to work here

    Cons

    lack of training and vague rules

    Advice to Management

    Create a training plan on each of your new hires for different departments


  2. Helpful (11)

    "District Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Sales Manager in Rostov-na-Donu (Russia)
    Former Employee - District Sales Manager in Rostov-na-Donu (Russia)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at inContact full-time (Less than a year)

    Pros

    Great comp plan when you sell an account. I walked away from a very good comp package. Comprehensive product line. Easy quoting tool. Work from home. Decent benefits.

    Cons

    I was only at inContact for 7 months but in that short time I was flabbergasted at how sales management views after sales involvement . I sold a rather large contact center deal within the first four months at the company. After I sold the deal sales management wanted me out of the deal. They wanted me to just hand off to implementation and walk away. The customer had a lot of questions and concerns and I just could not abandon them. I felt I was being insubordinate by helping my customer. If the implementation team was doing a good job (which they were not) maybe I could have bowed out but the CIO of the company was regretting his decision to go with inContact and I had to stay involved to keep the customer. Sales management actually said to me that there were four Fs in selling; Find them Feel them F them and Forget them. Not who I am as a sales person so I had to leave. I left a a lot of commissions on the table but I could not work for a company with such a horrible sales philosophy. They also have customer support (service) issues. Not the best reputation in the industry if you speak to actual customers. Not easy to find references.

    Advice to Management

    Change your sales philosophy. Take better care of your customers.

There are newer employer reviews for inContact
There are newer employer reviews for inContact

See Most Recent

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