Empyrean Benefit Solutions Reviews | Glassdoor

Empyrean Benefit Solutions Reviews

Updated May 17, 2017
106 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Empyrean Benefit Solutions CEO Richard Wolfe
Richard Wolfe
63 Ratings

106 Employee Reviews

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Pros
  • Starting a brand new site is very rewarding-and provides the opportunity for growth and future success (in 7 reviews)

  • Ability to work from home (position dependent) (in 5 reviews)

Cons
  • Work life balance was pretty bad (in 10 reviews)

  • This causes very high turnover and then the company is forced to fill those positions with inexperienced people who also leave after a year (in 10 reviews)

More Pros and Cons

  1. "Business Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst in Houston, TX
    Current Employee - Business Systems Analyst in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Empyrean Benefit Solutions full-time (Less than a year)

    Pros

    Decent pay, immediate benefits, fun work environment, even handed and fair management hardworking culture. You are held accountable to integrity. Good place to start a career.

    Cons

    Still a young company with kinks to iron out as far as processes and business flows. To be a benefits organization, the benefits for employees could be improved. Disciplinary action does not seem even handed and temp employees could be treated more fairly.

    Advice to Management

    Higher pay, a little more work life balance, more flexible schedules.


  2. Helpful (1)

    "Poor Planning"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Nashville, TN
    Former Employee - Customer Service Representative in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Empyrean Benefit Solutions full-time (Less than a year)

    Pros

    Free Sodas, Decent hours of operation

    Cons

    Horrible Project Management, HR is a joke, director might be drunk, mandatory OT, no chance for advancement

    Advice to Management

    Your Nashville office should have been planned out better. You've not been able to retain anyone due to the lack of planning & the obvious discrepancy in treatment between your Houston Reps and you Nashville Reps.


  3. Helpful (2)

    "Constant micro managing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in La Vergne, TN
    Current Employee - Customer Service Representative in La Vergne, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Empyrean Benefit Solutions full-time (Less than a year)

    Pros

    They have a popcorn machine and free sodas. They also provide exotic coffee and the perfect ice... if this makes you happy then there's that.

    Cons

    Constant micro managing and strict militant call center rules make this an uncomfortable place to work! Management is on the weaker side and none of the managers at this location know the job.

    Advice to Management

    Pull back on the rules a bit a comfortable employee is a hard working employee


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  5. Helpful (1)

    "Business systems analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Entry Business Systems Analyst in Houston, TX
    Current Employee - Entry Business Systems Analyst in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Empyrean Benefit Solutions full-time (Less than a year)

    Pros

    The people. You can make great friends.. at the same time, it can help make the job more bearable.

    The pay is decent if your just out of college and looking for experience.

    Cons

    The training isn't really helpful. You get 3 weeks of brief training, which they rush through. Once you get to your team, they expect you to know everything.

    Work itself, it's repetitive. Since you don't get trained in depth, once a problem occurs, your referred to a guide. Not really helpful.

    Overall, your expected to know more than your trained.

    Advice to Management

    Have training more in depth.

    Start your new BSA'S on easy clients so they can learn instead of being thrown into the fire.

    Pay is on the low end of the competition.

    Pointless meetings.


  6. "People were nice, work/life balance, not so much"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Houston, TX
    Former Employee - Business Analyst in Houston, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Empyrean Benefit Solutions full-time (Less than a year)

    Pros

    Decent pay
    great coworkers
    seemed very employee centered

    Cons

    Work life balance was pretty bad
    Expected to put in over 60 hours or you're looked down upon

    Advice to Management

    Improve work life balance


  7. "Implementation Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Manager in Houston, TX
    Former Employee - Implementation Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Empyrean Benefit Solutions full-time (More than 3 years)

    Pros

    Get to work with clients directly, with a high level of autonomy.

    Cons

    Not enough resources to support this role.

    Advice to Management

    Make sure support team is in place and experienced.


  8. "Business System Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst in Houston, TX
    Current Employee - Business Systems Analyst in Houston, TX
    Doesn't Recommend
    No opinion of CEO

    I have been working at Empyrean Benefit Solutions full-time (More than a year)

    Pros

    The people, the people and the people. You can also gain a large amount of skills in a small amount of time. Very laid back and casual dress. There is a lot of room for growth (but it takes forever).

    Cons

    PAY! Training can be a hit or a miss depending on the team. There is definitely a sink or swim attitude. I have worked during PTO more times than not. If you do not have a team, good luck not working during PTO. I've been asked to login on my PTO to perform tasks because my manger was not interested in learning how to perform the tasks and I did not have back up. If you want back up, you have to ask around.

    You will run into several issues trying to perform certain tasks throughout the day because the server is always at capacity. Yet, there is money to expand and buy soda.

    Expect to be a work horse and a super hero. Once you learn how to do something, you will be overloaded with more work than you could imagine. The hours can place a toll on relationships.

    It is very hard to become a senior analyst or manager if you are on ongoing. Lots of processes are very repetitive. You are looking if they ever take you off of it. There is also a lot of secrecy surround the pay cap for the position. If you talk to HR they will also tell you that they do not know the full earning potential in the position. If you want a higher salary, expect the run around.

    Advice to Management

    Better pay! There is money to acquire businesses, but very little to give significant salary increases.That makes your employees feel worthless.


  9. Helpful (4)

    "Good Starter Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Houston, TX
    Current Employee - Manager in Houston, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Empyrean Benefit Solutions full-time (More than a year)

    Pros

    Career change or your first job, this is a decent place to get started. They are always hiring, and if you can survive in a fast paced environment that is baptism by fire you'll get some good resume padding.

    Cons

    No work life balance. I have been in meetings where it was stated 60 hour weeks are expected and 80 hour weeks are more desired. The company will pressure you in anyway they can to achieve this. Much of this demand is due to the fact of re-work. Client managers deliver unrealistic expectations to clients that drives time lines that do not allow for any kind of quality assurance.

    Like any position, a good manager can turn a horrible job into a great job and a horrible manager can turn a great job into a horrible position. Empyrean does offers good management training, but none of the practices they try to teach are enforced.

    Advice to Management

    Retaining skilled employees in place of training new employees that will leave within a year or two could help reduce the cost of operations.


  10. Helpful (1)

    "Business System Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst in Houston, TX
    Current Employee - Business Systems Analyst in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Empyrean Benefit Solutions full-time (Less than a year)

    Pros

    Good people and hard working people. Occasional free food and activities. Good starting place to get experience for employees. Okay company to work for.

    Cons

    Repetitive work that anyone can do. Useless meetings and trainings. Underpaid employees and can't wait when the company will be hit hard from the new Obama wage increase law taking into effect in January for salaried employee getting paid under 48,000. Long hours and no sign of growth opportunity. Nit- Picky clients and managers. Analysts know more about the system then inexperienced client managers. Promote from within please and stop hiring client service managers that don't know anything and can't help any Business Analyst. Not a 40 hour week job. High turnover rate.

    Advice to Management

    Promote from within and increase salary for employees to match that of the industry standard at-least. If you can't do that hire high schoolers to do the job.


  11. Helpful (2)

    "Client Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services Manager in Houston, TX
    Former Employee - Client Services Manager in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Empyrean Benefit Solutions (Less than a year)

    Pros

    Benefits, Salary and that is about it.

    Cons

    Don't care about their people. Move them in and move them out. Most are less than 5 years of service.

    Advice to Management

    Training for the job responsibilties!! Your Senior managers and Directors do not have time! You have them already overloaded and that is why you have terrible turnover.


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