Empyrean Benefit Solutions Reviews | Glassdoor

Empyrean Benefit Solutions Reviews

Updated May 30, 2019

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Found 179 reviews

2.4
StarStarStarStarStar
Rating TrendsRating Trends
29%
Recommend to a Friend
52%
Approve of CEO
Empyrean Benefit Solutions CEO Richard Wolfe
Richard Wolfe
106 Ratings
Pros
  • "There is usually food around and free sodas(in 15 reviews)

  • "(in 10 reviews)

Cons
More Pros and Cons
  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Houston, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Empyrean Benefit Solutions full-time for more than a year

    Pros

    Zero. There is not one pro. Not one.

    Cons

    It is by far the worst place I have ever worked. The goal of upper management is to use scare tactics to motivate employees. News flash. This is not a motivator. If you enjoy working with bullies and for a company who allows inappropriate behavior on a daily basis, then you should definitely apply.

    Advice to Management

    Get rid of all of them and start over. Again, i have been in the industry for years. Do not work here under any circumstances

    Empyrean Benefit Solutions2019-04-19
  2. "Excellent Work Environment"

    StarStarStarStarStar
      Current Employee - BSA 

      I have been working at Empyrean Benefit Solutions full-time

      Pros

      There is room for growth and the people are always willing to help.

      Cons

      During the 3rd and 4th quarter the workload becomes heavy and can be stressful

      Empyrean Benefit Solutions2019-05-24
    • "Okay Place to Work For.."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Client Service Representative in La Vergne, TN
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I have been working at Empyrean Benefit Solutions full-time for less than a year

      Pros

      The culture is inviting. They try to implement alot of outside of work activities.

      Cons

      Mandatory OT. No one tells you about it, and then you look at you schedule for next week. You see you have 2 extra hours on each day.

      Advice to Management

      Communicate

      Empyrean Benefit Solutions2019-05-21
    • Helpful (1)

      "Getting Better"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Business Systems Analyst in Houston, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Empyrean Benefit Solutions full-time for more than a year

      Pros

      Flexible PTO and casual dress code are nice. They recently implemented a management system that encourages monthly one-on-one meetings with your manager, so you have an opportunity to speak up about any concerns you have instead of just complaining to your peers and never getting a solution. There is transparency about promotion opportunities and monthly 1-on-1s mean your annual review isn't a surprise. Management...

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      Cons

      There is a big learning curve because BSAs are expected to do a lot for each of their clients, but if you ask questions and go to office hours, then you'll be fine. If your aligned BSM is no help, like mine was, go to office hours because those BSMs are good. Some people are able to fail their way up the ladder, so if they are bad BSAs, they can become a CSM and get paid 10k more and be eligible for bonuses. But maybe...

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      Advice to Management

      The pod structure needs improvement because there are some teams that only have 1 BSA per client, so that one person has to do unit testing and QA testing, which is a recipe for rework, and then they can't comfortably take time off because they are the only one who really knows the ongoing processing and configuration projects.

      Empyrean Benefit Solutions2019-05-18
    • "Horrible"

      StarStarStarStarStar
        Former Employee - Developer 

        I worked at Empyrean Benefit Solutions full-time for more than 5 years

        Pros

        Free Soda, café on site

        Cons

        Fly-by-night mentality has not evolved

        Empyrean Benefit Solutions2019-05-30
      • "Just Run away - you won’t ever regret it"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee in Houston, TX
        Doesn't Recommend
        Negative Outlook
        Approves of CEO

        I have been working at Empyrean Benefit Solutions full-time for more than 3 years

        Pros

        You will learn politics n gossip The job is for people with zero skills There is nothing management could do as their product is only for small industry clients. It’s very hard for them to scale up

        Cons

        All the positive reviews here are requested by the HR team to the employees to put some good words in. Huge turnover of employees with no care by System managers or directors or hr Unable to grow n have started to lose clients The client contracts will be written so bad. Having them itself is a loss You will be ruled by fear. Upper management specifically requests to rule employees by fear. If a CSM has high turnover...

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        Advice to Management

        Treat Employees better so they could provide better service.

        Empyrean Benefit Solutions2019-05-31
      • Helpful (2)

        "Long hours and high stress"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Senior Business Systems Analyst in Houston, TX
        Doesn't Recommend

        I have been working at Empyrean Benefit Solutions full-time for more than a year

        Pros

        Company allows employees to remote work.

        Cons

        The volume of work and scope of responsibility for a BSA is ridiculous. If you are any good at what you do, they will pile the work on you. Company motto is to "win more" business - sales and client service team will promise the client whatever it takes to keep their business and offer extremely unrealistic deadlines - then expect the BSA to perform and do so within the timeframe they've promised the client, even if it...

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        Advice to Management

        You get what you pay for. If you want system analysts who can have a shot at meeting the unrealistic demands you place upon them, quit hiring "fresh out of college" for this role and recruit people with more experience and PAY THEM A HIGHER WAGE. Figure out that you desperately need a QA team and other specialized teams for those situations where compliance is critical - such as for EOI and COBRA. Care about your employees...

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        Empyrean Benefit Solutions2019-05-05
      • "Great culture"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Senior Software Engineer in Houston, TX
        Recommends

        I worked at Empyrean Benefit Solutions full-time for less than a year

        Pros

        The people are helpful and friendly, and I believe the management has been instrumental in building this culture. There is opportunity to grow if you so desire. Excellent work-life balance.

        Cons

        There is nothing I can think of

        Empyrean Benefit Solutions2019-04-12
      • "Do not work here"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Customer Service Representative in Nashville, TN
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I worked at Empyrean Benefit Solutions full-time for less than a year

        Pros

        no pros for this company

        Cons

        sick and terrible place to work, Nashville office, abusive labor practices, ridiculous metrics and protocols, low pay, absentee management, run!

        Advice to Management

        Pay attention to the health and welfare of your employees, no breaks in a 10-11 hour day, 30 minute lunch, you have got to be kidding!

        Empyrean Benefit Solutions2019-05-14
      • "It is what you make it"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Business Analyst 
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Empyrean Benefit Solutions full-time for more than a year

        Pros

        If you want to learn a very complex business as an analyst this could be for you. The company has lots of learning resources on their intranet as well as in person classes, “office hours” etc. There is usually food around and free sodas They are pushing employee engagement initiatives really hard The employees that have been here for more than a couple of years seem to advance into sr roles

        Cons

        Very fast paced If you don’t speak up you will get left behind

        Advice to Management

        Keep up the work with training the managers to better engage their employees

        Empyrean Benefit Solutions2019-03-27
      Found 179 reviews