Empyrean Benefit Solutions Reviews | Glassdoor

Empyrean Benefit Solutions Reviews

Updated July 24, 2017
116 reviews

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2.5
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Empyrean Benefit Solutions CEO Richard Wolfe
Richard Wolfe
67 Ratings

116 Employee Reviews

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Pros
  • Starting a brand new site is very rewarding-and provides the opportunity for growth and future success (in 7 reviews)

  • The overall environment is decent and you will meet some great people (in 7 reviews)

Cons
  • Work/life balance is nigh impossible (in 12 reviews)

  • This causes very high turnover and then the company is forced to fill those positions with inexperienced people who also leave after a year (in 12 reviews)

More Pros and Cons

  1. Helpful (3)

    "Lack of Work Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Houston, TX
    Former Employee - Business Analyst in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Empyrean Benefit Solutions full-time (More than a year)

    Pros

    Good place to start off your career, you will learn a great deal if you stay on top of your work. The overall environment is decent and you will meet some great people. I also feel if you work hard enough, management in the long run sees it and will value you, it takes a great deal of time and hard work to reach there though.

    Cons

    Absolutely no work life balance, you will be working a lot. Say goodbye to your family and friends. Seems like management very well knows people are stretched too far yet they seem to be okay with that. Pay is low and does not match up to the expectation they hold from you. They won't shy away from letting you go if they believe you aren't giving your 100% or more. There are favoritism throughout the company without a doubt. Also, there are a few snakes in the company that have an upper hand since they've been lingering around for a long time, they are what is known as work place bullies, try to stay away from them as much as possible, they will only add onto the negativity.

    Advice to Management

    Lack of work life balance is the culprit of high turnover. Either pay the people that are loyal and work hard higher pay and/or add more people to distribute work evenly so people can have a life after 5. Thank you for recognizing talent and valuing those that deserve it.


  2. "Worst 8 years of my life!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Processing Analyst in Houston, TX
    Former Employee - Processing Analyst in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Empyrean Benefit Solutions full-time (More than 8 years)

    Pros

    Sad to say, but there are no pro's.

    Cons

    Management is a joke, clicks in all departments, horrible training. At first I thought it was b/c they were new but as time went on I realized that no one really cared about the work. No family time, worst call center in the history of call centers. We used to joke that the CSR's were selected from local bus stops just so we could fill seats! Complain all you want, bring up issue's and nothing gets done. Managers are bullies, HR is not interested. HR folks like to hide in their offices, so good luck getting any help. Sexist company that rewards males for being males! It was only after getting a new job that I truly realized what a horrible company they are. I have my life and my sanity back. Do not seek employment here, you will regret it.

    Advice to Management

    Get rid of anyone you brought over from the old Hewitt, they have destroyed this company! You claim to be a tech company, if so, why is everything so manual? Stop making promises to the clients that you cannot keep. Realize the value in the people that are actually doing the work and promote accordingly. Stop promoting based on your friendships, you need people there to work and not to play ping pong all day!

  3. Helpful (5)

    "How to not run a company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Systems Analyst in Houston, TX
    Former Employee - Business Systems Analyst in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Empyrean Benefit Solutions full-time (More than a year)

    Pros

    The cafeteria, (provided by the owning company of the building Saudi Aramco) is pretty good, albeit a bit expensive. The building location is very good, around plenty of places to live, restaurants, several strip malls within a 5 mile radius and easy access from multiple directions.

    Good place to learn how to not run a company and treat its employees.

    Cons

    Work/life balance is nigh impossible. You are expected to put in several extra hours with no compensation, personal benefit, etc. Pay is low end compared to competitors like Mercer and Towers/Watson.

    Advice to Management

    Stop lying to your employees about how their salary is "competitive" with the market, don't create unnecessary positions that complicate the hierarchy between analysts and managers, and seriously reconsider changing the BSA from hourly back to salary for current and future employees. The work/life balance doesn't work for the position to be hourly. Period. That change really showed me how out of touch management is with the the BSA teams.


  4. "Great place to get your career started"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great place to gain some experience and learn how to be more proficient in SQL

    Cons

    The pay is not very competitive and the turnover rate is very high


  5. "Poor work life balance doesn't offset perks (Minneapolis)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Minneapolis, MN
    Former Employee - Business Analyst in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Empyrean Benefit Solutions full-time (More than a year)

    Pros

    Free snacks in the break room, ping pong and PS4 (Not like you'll have time to play either), some really cool people still work there.

    Cons

    Can expect to clear 60-70 hours of work per week on a regular basis, no annual reviews or salary adjustments (Always pushed back), unrealistic expectations, minimal to no support when learning and poor documentation, company culture, no leadership, extremely high turnover.

    Advice to Management

    Actually reward the workers who continually have to work well over 50+ hours every week or hire more workers to lighten the load.


  6. Helpful (1)

    "Do Not Believe the Hype"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Manager
    Former Employee - Human Resources Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Empyrean Benefit Solutions full-time (Less than a year)

    Pros

    Small company, free drinks, nice colleagues, good location if you live inside the loop

    Cons

    Favoritism, no feedback until performance review time, if one director doesn't like you, then all of them don't.

    Advice to Management

    No advice, they won't change. Just look at their info right here on Glassdoor


  7. "Overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Empyrean Benefit Solutions full-time

    Pros

    Coworkers, location, ability to make projects your own

    Cons

    Workload, Poor Training following initial training session

    Advice to Management

    Look into the workload variance between your employees and base salary off of that

  8. Helpful (7)

    "Poor Planning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Nashville, TN
    Former Employee - Customer Service Representative in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Empyrean Benefit Solutions full-time (Less than a year)

    Pros

    Free Sodas, Decent hours of operation

    Cons

    Horrible Project Management, HR is a joke, director might be drunk, mandatory OT, no chance for advancement

    Advice to Management

    Your Nashville office should have been planned out better. You've not been able to retain anyone due to the lack of planning & the obvious discrepancy in treatment between your Houston Reps and you Nashville Reps.


  9. Helpful (6)

    "Shady Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II, Supervisor in Houston, TX
    Former Employee - Tier II, Supervisor in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Empyrean Benefit Solutions full-time (More than a year)

    Pros

    The only pro is that your coworkers are friendly.

    Cons

    Wages don't match the work you do, management doesn't care about employees, sales lie to potential clients, not enough workers,

    Advice to Management

    Stop keeping the people that don't want to work. It's sad that you let great workers go while they are out on leave. You overwork your employees and then when they get sick you want to let them go. People have literally been sick for weeks at a time or had serious health problems due to the amount of stress this job brings. Learn to care about your employees and help balance stress, work, and life.


  10. Helpful (5)

    "Sr. Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Houston, TX
    Former Employee - Senior Business Analyst in Houston, TX
    Positive Outlook
    Disapproves of CEO

    I worked at Empyrean Benefit Solutions full-time (More than 8 years)

    Pros

    Zero. There are no pros. This is a terrible terrible place to work. Avoid at all costs. This is the best advice

    Cons

    Terrible place to work. No empathy for employees. No resources and management doesn't react until too late. Morale is bad and no one cares. Directors are bullies.

    Advice to Management

    Make it a requirement for upper management to participate in sensitivity training or you will continue to lose good, loyal employees


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