Encore Capital Group Reviews | Glassdoor

Encore Capital Group Reviews

Updated February 21, 2017
160 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Approve of CEO
Encore Capital Group President and CEO Kenneth A. Vecchione
Kenneth A. Vecchione
58 Ratings

160 Employee Reviews

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Pros
  • Great work life balance, fun coworkers and smart people (in 22 reviews)

  • Good people that are working hard to advance the company in dynamic ways (in 8 reviews)

Cons
  • High turnover due to true talent realizing corruption and individuals standing up to management with no objective support HR (in 5 reviews)

  • His senior management team are afraid of him and won't make a move or raise issues that might counter him (in 5 reviews)

More Pros and Cons

  1. "Good Experience, Flexible Schedule, Great People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Analyst in San Diego, CA
    Current Employee - Operations Analyst in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Encore Capital Group full-time (Less than a year)

    Pros

    Good learning environment for recent college grads. Generally low stress, with independence to approach problems in your own way, so long as it produces results. Opportunity to build skills.

    Cons

    Analyst teams can struggle to integrate with the rest of the company. Largest company in the industry, so inter-industry transitions are limited.

    Advice to Management

    Offer more training to aspiring employees and more exposure across departments. Offer more career development to young members.


  2. "Good work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solution Arithect in San Diego, CA
    Current Employee - Solution Arithect in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Encore Capital Group full-time (More than 3 years)

    Pros

    Overall Good people, flexible, friendly environment interesting work and growing company

    Cons

    Not many people have business knowledge
    No proper documentation for work

    Advice to Management

    Should have direct communication with workers


  3. Helpful (2)

    "We come to work everyday for our coworkers, otherwise there is nothing else positive about this place."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paralegal in San Diego, CA
    Current Employee - Paralegal in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Encore Capital Group (More than 5 years)

    Pros

    Flexible schedule for some of the employees and while there have been several lay offs recently your co workers are the best part of the day.

    Cons

    The pay is low, there is little to no room for advancement and the morale of the company is completely depressing.

    Advice to Management

    Management needs to stand up to upper management for their direct reports, the only thing that seems to matter at that place is lining the shareholders pockets.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Anonymous"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Encore Capital Group full-time

    Pros

    Learned lots. They helped you get the training you need.

    Cons

    Sometimes felt very tiered between employees


  6. "Legal Specialist"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Encore Capital Group full-time

    Pros

    Flexible schedule and relaxed management

    Cons

    Does not treat employees fairly

    Advice to Management

    Respect your employees even at the lowest leval


  7. "Legal Spec."

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Encore Capital Group full-time

    Pros

    The job is very educational

    Cons

    Not a good working environment

    Advice to Management

    Appreciate your employees more & treat them equally


  8. "Was a great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections in Warren, MI
    Former Employee - Collections in Warren, MI

    Pros

    Learned a lot working here. Awesome training, great people and I earned lots of money. Still haven't found a company that match there bonus.

    Cons

    Didnt care for the micro managing

    Advice to Management

    None


  9. Helpful (2)

    "Anonymous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Encore Capital Group full-time

    Pros

    Though the hourly wages were pretty low the commission/bonus structure allowed for a good overall salary, there were people in my department making 70K plus. My coworkers were awesome and made the day go bt faster. The company would do fun things like costume contests for halloween, gift raffles for Christmas, company picnic in summer, ice cream socials...

    Cons

    There was a lot of favoritism and also some bullying behavior amongst management. Many of the managers were "do as I say, not as I do" and unqualified on a lot of levels. All you needed to get employed was a highschool diploma, even for managers so things could get pretty petty.

    Advice to Management

    Hire managers with a college education. Uphold your employee's rights and make sure managers who are not behaving appropriately are punished. Make benefits for employee's dependents affordable.


  10. "Solid company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Encore Capital Group full-time

    Pros

    Good experience, good pay, good benefits

    Cons

    Started to get a bit political

    Advice to Management

    recognize talent, promote within


  11. Helpful (3)

    "Legal Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Troy, MI
    Current Employee - Anonymous Employee in Troy, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Encore Capital Group full-time (More than 8 years)

    Pros

    Encore invest a lot of money into educating staff to be consumer compliant. Regularly host fun events for staff and volunteers in the community.

    Cons

    ECPG do not value seasoned employees. Wages are stagnanted if you stay with this organization for a long period. Management do not listen to support staff ideas on new initiatives.

    Advice to Management

    ECPG management staff need to reduce managers meetings. Raise the wage ceiling for seasoned employees. The moral is very low in a beautiful office :(



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