Encore Capital Group Reviews | Glassdoor

Encore Capital Group Reviews

Updated April 21, 2017
31 reviews

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Encore Capital Group President and CEO Kenneth A. Vecchione
Kenneth A. Vecchione
18 Ratings

31 Employee Reviews

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Pros
  • Great work life balance, fun coworkers and smart people (in 22 reviews)

  • Wonderful work environment, Heavily focused on providing internal support to other employees (in 9 reviews)

Cons
  • High turnover across the company due to top performers not being appreciated (in 6 reviews)

  • Office politics are particularly heavy at senior management level (in 6 reviews)

More Pros and Cons

  1. Helpful (3)

    "It used to be OK but now it's not"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Encore Capital Group full-time (More than 3 years)

    Pros

    -Most people are friendly and easy to work with.

    -Good exposure to the business.

    - Mid and lower management seem to care about you and your career.

    Cons

    -Bad work/life balance. It's expected of you to work late nights in the office and to work on weekends. And of course, there's no overtime pay.

    -Compensation is unsatisfactory. Contrary to what senior management claims, Encore's compensation is well below market average in San Diego.

    -Benefits get cut every year. Health insurance is very basic and is getting worse almost every year. Try to stay healthy, otherwise you'll be broke if you get sick. 401K is bad as well.

    - Senior management and executives are disconnected from actual business to make sound decisions. If they take a closer look at the business, some of the recent cost reductions strategies have a high chance of harming the company.

    -Talent is not appreciated. Executives are too focused on cost savings to appreciate the top performers who are driving the business forward. This caused a lot of top performers leaving the company.

    -It's a heavily regulated industry which means any kind of regulation change could potentially have a huge impact on business. CEO might have claimed it otherwise during town hall meetings, recent regulations changes have been very disruptive to business and our work.

    -High turnover across the company due to top performers not being appreciated. Company tries to hire to less talented and less experienced people to replace top performers which is a disastrous idea to begin with. Because of the low pay and bad benefits, we're having a hard time hiring new people. Departments across the company are short on people.

    -Depressing morale across the company. Encore used to be happy place when I first joined. Now with all the massive layoffs, hiring freeze and benefits cut, everyone is depressed. If the CEO could grace us with his presence in the office once in a while, he might actually see how depressing this company is and how unhappy his employees are.

    -Office politics are particularly heavy at senior management level. Senior management are too afraid to stand up to their bosses to protect their direct reports.

    Advice to Management

    - Appreciate your top performers.

    -Get more connected with business and listen to people to understand what's going on in the company. The 'rainbows and butterflies' in town hall meetings are not reality.

    - Try to stand up to your bosses to protect your direct reports.


  2. Helpful (4)

    "Turnover is HUGE...Change Management is not this Difficult!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in San Diego, CA
    Current Employee - Human Resources in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Encore Capital Group full-time (More than a year)

    Pros

    Flexibility of schedules and nice people in the company.

    Cons

    Too many initiatives make it impossible to get anything done. Nothing in HR is getting any better since the entire team has turned over.

    Advice to Management

    Try to retain people rather than giving the people that stay more work. Reputation of HR is suffering from the high turnover. Unfair leveling in work and pay.


  3. Helpful (1)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Diego, CA
    Former Employee - Manager in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Encore Capital Group full-time (More than a year)

    Pros

    I can't think of any.

    Cons

    The CEO is acerbic and cares only about money, not employees or consumers the company is supposedly trying to "help." His senior management team are afraid of him and won't make a move or raise issues that might counter him. The stress and unpleasantness rolls downhill to everyone. No chance for advancement, back-stabbing culture, dated technology, 2% raises per year. Need I say more?

    Add to that, the idea that you're earning your salary off the backs of poor people who owe old debts that they cannot pay. I had to hold my nose every day when I walked in the door.

    Advice to Management

    Advice to the Board of Directors: Fire the CEO. The board would be surprised if they knew how unhappy and unmotivated employees are at this company -- at least I hope they would be.


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  5. "Compliance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Encore Capital Group full-time (More than a year)

    Pros

    free food leftover from meetings, team building activities.

    Cons

    Lousy benefits ( especially since 401k benefits was reduced), rewarding drama and gossip (focusing on the work won't get you recognized or promoted) and less than 2% pay raise each year. Management promote the yes people. The new CRO made a few bad decisions in department re-organization. Audit is down to just managers when all the staff quit.

    Advice to Management

    Pay attention to results of the employee survey and focus in the work. hint: the ones who love drama frequently say they hate drama,


  6. Helpful (1)

    "Bad leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Associate in Sea Cliff, CA
    Current Employee - Business Development Associate in Sea Cliff, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Encore Capital Group (More than 3 years)

    Pros

    -Good people at the lower and mid level
    -Good business model
    -Quality anaytics

    Cons

    -AWFUL senior leadership
    -Company being run with an awful attitude and poor strategic planning within the management committee


  7. Helpful (4)

    "Don't plan on staying long"

    Star Star Star Star Star
    • Comp & Benefits
    Former Employee - Domestic Legal Specialist in Saint Cloud, MN
    Former Employee - Domestic Legal Specialist in Saint Cloud, MN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great people. Good health insurance

    Cons

    You get treated like a pre schooler. Your entire day is micromanaged down to how long you're in the bathroom and how often you fill your water or coffee. Lots of over time to keep up with your work. But you have to do it when it's convenient for management. It used to be you could clock in early during the week and then come in on the weekends. Now you can't do those things, but you still have to put in OT. That means staying really late during the week. The raises are the not even noticeable. Like 1% is what most people got. The turn over rate is pretty high.

    Advice to Management

    Let people breath. Treat them like people and not just the numbers they turn out.


  8. Helpful (2)

    "Sr. Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in San Diego, CA
    Current Employee - Senior Analyst in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Encore Capital Group full-time (More than a year)

    Pros

    Good work life balance. Most Fridays are optional.

    Cons

    Typical corporate environment; nothing gets done, decisions are made in silos, the top people don't share important information about the company. Town halls are a joke.

    Advice to Management

    Make decisions, share the information, move forward and get some things done.


  9. Helpful (2)

    "Company going downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in San Diego, CA
    Former Employee - Account Manager in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Encore Capital Group (More than a year)

    Pros

    Commissions were higher than other collection companies.

    Cons

    If you have a second option (for a job) go with that one.


  10. Helpful (7)

    "Leadership demonstrates serious corporate culture issues"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Encore Capital Group full-time (More than a year)

    Pros

    Clean environment, easy access to freeway

    Cons

    Disrespect for employees and customers is demonstrated daily with facade of corporate values and Consumer Bill of Rights
    Leadership is based on egotistical dominance and manipulation of truth to hide incompetence and fiscal irresponsibility
    High turnover due to true talent realizing corruption and individuals standing up to management with no objective support HR

    Advice to Management

    Clean house of ego-maniac management and treat employees and customer with basic respect


  11. Helpful (6)

    "IT staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Staff in Phoenix, AZ
    Former Employee - IT Staff in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Encore Capital Group full-time (More than 5 years)

    Pros

    Good money. Nice coworkers. Fun place to work and to develop good skills.

    Cons

    Bad managers. Favoritism in San Diego. A director in San Diego has bad emotional problems. He will yell at you one minute and then is super nice the next minute. The CIO could careless.

    Advice to Management

    Hire better leaders. Who cares about ping pong.


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