Encore Capital Group Reviews | Glassdoor

Encore Capital Group Reviews

Updated September 22, 2017
32 reviews

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Encore Capital Group President and CEO Kenneth A. Vecchione
Kenneth A. Vecchione
18 Ratings

32 Employee Reviews

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Pros
Cons
  • High turnover across the company due to top performers not being appreciated (in 6 reviews)

  • Office politics are particularly heavy at senior management level (in 6 reviews)

More Pros and Cons

  1. Helpful (4)

    "Meah ...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Leadership in San Diego, CA
    Current Employee - Operations Leadership in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Encore Capital Group full-time

    Pros

    Smart colleagues
    Relaxed pace of work
    Enough room to take ownership

    Cons

    Bureaucracy
    Lack of vision

    Culture of agreeing to higher ups even by sacrificing innovation and logical deduction

    Undue focus on looking good
    Insufficient appreciation for managerial courage

    Average work ethics
    Very ... Very subjective appraisals.

    Advice to Management

    Time to move out of the past. The new CEO in 2017 is a breath of fresh air. Try to weed out the rot at the top.


  2. Helpful (2)

    "Legal Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Encore Capital Group full-time

    Pros

    Very flexible, good pto, and great co-workers

    Cons

    No room for growth and improvements. Higher-up management should listen to their employees to make changes necessary in order for people to stay more than 1 year. The turnaround time is horrible. Don't expect to be here for more than 2y years.

    Advice to Management

    Listen to the employees

  3. "Good flexibility, Poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Troy, MI
    Former Employee - Anonymous Employee in Troy, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Encore Capital Group full-time

    Pros

    PTO, flexibility, casual dress code, lots of amenities on-site in the Troy office.

    Cons

    Pay is below market for most jobs, outdated yearly review system with low annual increases, ineffective leaders, extremely negative environment.

    Advice to Management

    Remember that good people leadership starts from the top. A lot of people in upper managment roles are solid managers, but very few are good leaders. Acknowledge that the PACE system is outdated and demotivating.


  4. Helpful (3)

    "Terrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Encore Capital Group full-time

    Pros

    Mgmt was so poor that they had to close the legal office in san diego.

    Cons

    too many to name, mgmt was terrible, mostly indifferent about actually fixing problems.

    Advice to Management

    Take a mgmt course it would help you understand how to do your job.


  5. Helpful (5)

    "We come to work everyday for our coworkers, otherwise there is nothing else positive about this place."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paralegal in San Diego, CA
    Current Employee - Paralegal in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Encore Capital Group (More than 5 years)

    Pros

    Flexible schedule for some of the employees and while there have been several lay offs recently your co workers are the best part of the day.

    Cons

    The pay is low, there is little to no room for advancement and the morale of the company is completely depressing.

    Advice to Management

    Management needs to stand up to upper management for their direct reports, the only thing that seems to matter at that place is lining the shareholders pockets.


  6. "Legal Specialist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Encore Capital Group full-time

    Pros

    Flexible schedule and relaxed management

    Cons

    Does not treat employees fairly

    Advice to Management

    Respect your employees even at the lowest leval


  7. Helpful (5)

    "Legal Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Troy, MI
    Current Employee - Anonymous Employee in Troy, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Encore Capital Group full-time (More than 8 years)

    Pros

    Encore invest a lot of money into educating staff to be consumer compliant. Regularly host fun events for staff and volunteers in the community.

    Cons

    ECPG do not value seasoned employees. Wages are stagnanted if you stay with this organization for a long period. Management do not listen to support staff ideas on new initiatives.

    Advice to Management

    ECPG management staff need to reduce managers meetings. Raise the wage ceiling for seasoned employees. The moral is very low in a beautiful office :(

  8. Helpful (5)

    "Data Analytics Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Data Analysis in San Diego, CA
    Current Employee - Manager Data Analysis in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Encore Capital Group full-time (More than 3 years)

    Pros

    Good Location in Mission Valley with a global company, fast paced environment, lots of technology, something different every week

    Cons

    Company doesn't value their employees, especially star performers. Everyone is in the "average" bucket including top performers. They don't listen to their employees and make the changes needed. The only way to improve your income is to leave for better money. Don't hire quality people in other locations makes getting things done difficult.

    Advice to Management

    Been here four years. Management doesn't respond and listen to their employees, so they don't accept advice from their people. Pointless to expect anything to really change there.


  9. Helpful (3)

    "Unfocused potential yielding poor results"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Commerce Township, MI
    Current Employee - Anonymous Employee in Commerce Township, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Encore Capital Group full-time (More than a year)

    Pros

    The company is very focused on Consumer rights to the point where they have industry leading policies that go well beyond Consumer protection.

    Cons

    Performance is down and that is reflected in a stock price that has dropped to half it's value just over a year ago. Internally there is a lack of vision to drive leadership alignment and thus investment in continuous improvement is wasteful.

    Advice to Management

    Establish and communicate a vision within the core business units. Establish clear and appropriate role definition and then drive accountability to expectations.


  10. Helpful (9)

    "Good role on paper but much room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Analysis Manager in San Diego, CA
    Current Employee - Operations Analysis Manager in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Encore Capital Group (More than 3 years)

    Pros

    -Encore tries to replicate a Capital One hiring process for analysts which is great because it creates a very high bar. This creates an extremely talented and intelligent analyst team.

    -The culture is fun on most teams as most of the new hires are straight out of college or grad school.

    -The constant focus on high priority projects allows even junior analysts to have good exposure to upper management. Additionally, the workload also allows analysts to work on diverse and important projects that are done by much more senior employees in other organizations.

    Cons

    -Too much effort is spent on tasks with little value add such as budgeting and data pulls that are only necessary due to IT inadequacies (both because of outdated systems and IT prioritization being treated as more sacrosanct than analyst prioritization). The company would be doing much stronger if analyst time was spent into innovation and revenue-generating projects.

    -Encore analysts are constantly rushing from one project to the next without much focus on quality. This leads to programs and tests going unmonitored for months or years and as a result can have very costly consequences.

    -Performance management and promotion are largely based on tenure and department. This causes top performers to leave the organization because they are overlooked for advancement. Additionally, this causes a lot of great ideas not to be implemented because less competent employees who are resistant to change will often pull rank on more competent employees.

    -There is little opportunity for internal rotation or growth. In 2015, HR announced a leadership rotation program and hyped it to encourage applicants. This was a well conceived idea as many strong performers had little opportunity for growth or to switch into other departments. However, the program was quietly cancelled after interviews due to management infighting and an unwillingness to be flexible about the program.

    -Salary is well below market levels. People are constantly leaving the organization for higher salaries. HR has constantly promised "market reviews" but these are clearly inadequate as employees can find similar roles in San Diego at 30-50% higher salaries.

    -Benefits are also laughable. Health insurance is well below standard and recent changes to the program have been extremely confusing. 401(k) match used to be very good but is now well below par. HR blamed 401(k) regulation as the reason for the cuts, however the cost savings were not reinvested into employees.

    -Organization has been obsessively focused on cost cutting at the expense of revenue generation. This has led to extreme outsourcing to India, particularly in IT with Business Intelligence and the Service Desk. This has caused critical job functions to fail and lost revenue that would have easily outweighed the cost savings.

    -There is very little rotation and turnover at the VP/Director level and as a result there can be resistance to change and a general slowness to incorporate new ideas due to stubbornness of people in the roles for long times.

    -The company prides itself on being analytical but has lost of much it's data-driven decision making culture due to both the philosophy of the new CEO and by keeping several high level executives from integration with failing companies.

    Advice to Management

    If you want top talent; reward them like they're top talent. Recognize top performers and stretch them into new roles rather than relying on less talented employees who have been there for years.


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