Encore Capital Group Reviews | Glassdoor

Encore Capital Group Reviews

Updated February 13, 2017
26 reviews

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2.0
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Encore Capital Group President and CEO Kenneth A. Vecchione
Kenneth A. Vecchione
15 Ratings

26 Employee Reviews

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Pros
  • Great work life balance, fun coworkers and smart people (in 22 reviews)

  • Wonderful work environment, Heavily focused on providing internal support to other employees (in 9 reviews)

Cons
  • High turnover across the company due to top performers not being appreciated (in 6 reviews)

  • Office politics are particularly heavy at senior management level (in 6 reviews)

More Pros and Cons

  1. Helpful (2)

    "We come to work everyday for our coworkers, otherwise there is nothing else positive about this place."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paralegal in San Diego, CA
    Current Employee - Paralegal in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Encore Capital Group (More than 5 years)

    Pros

    Flexible schedule for some of the employees and while there have been several lay offs recently your co workers are the best part of the day.

    Cons

    The pay is low, there is little to no room for advancement and the morale of the company is completely depressing.

    Advice to Management

    Management needs to stand up to upper management for their direct reports, the only thing that seems to matter at that place is lining the shareholders pockets.


  2. "Legal Specialist"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Encore Capital Group full-time

    Pros

    Flexible schedule and relaxed management

    Cons

    Does not treat employees fairly

    Advice to Management

    Respect your employees even at the lowest leval


  3. Helpful (3)

    "Legal Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Troy, MI
    Current Employee - Anonymous Employee in Troy, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Encore Capital Group full-time (More than 8 years)

    Pros

    Encore invest a lot of money into educating staff to be consumer compliant. Regularly host fun events for staff and volunteers in the community.

    Cons

    ECPG do not value seasoned employees. Wages are stagnanted if you stay with this organization for a long period. Management do not listen to support staff ideas on new initiatives.

    Advice to Management

    ECPG management staff need to reduce managers meetings. Raise the wage ceiling for seasoned employees. The moral is very low in a beautiful office :(


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  5. Helpful (2)

    "Data Analytics Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Data Analysis in San Diego, CA
    Current Employee - Manager Data Analysis in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Encore Capital Group full-time (More than 3 years)

    Pros

    Good Location in Mission Valley with a global company, fast paced environment, lots of technology, something different every week

    Cons

    Company doesn't value their employees, especially star performers. Everyone is in the "average" bucket including top performers. They don't listen to their employees and make the changes needed. The only way to improve your income is to leave for better money. Don't hire quality people in other locations makes getting things done difficult.

    Advice to Management

    Been here four years. Management doesn't respond and listen to their employees, so they don't accept advice from their people. Pointless to expect anything to really change there.


  6. Helpful (3)

    "Unfocused potential yielding poor results"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Commerce Township, MI
    Current Employee - Anonymous Employee in Commerce Township, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Encore Capital Group full-time (More than a year)

    Pros

    The company is very focused on Consumer rights to the point where they have industry leading policies that go well beyond Consumer protection.

    Cons

    Performance is down and that is reflected in a stock price that has dropped to half it's value just over a year ago. Internally there is a lack of vision to drive leadership alignment and thus investment in continuous improvement is wasteful.

    Advice to Management

    Establish and communicate a vision within the core business units. Establish clear and appropriate role definition and then drive accountability to expectations.


  7. Helpful (1)

    "It's just ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Encore Capital Group full-time (More than 3 years)

    Pros

    Job security if you do an ok job

    Cons

    Cutting on benefits and they don't care for their people, the only thing they worry about is to make profit cutting every corner while the CFO makes millions per year.
    Very stressful environment. Growing too fast and don't take the time to analyze the future or integrations/acquisitions.
    No suppor from upper management.

    Advice to Management

    Share the wealth.


  8. Helpful (7)

    "Good role on paper but much room for improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Analysis Manager in San Diego, CA
    Current Employee - Operations Analysis Manager in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Encore Capital Group (More than 3 years)

    Pros

    -Encore tries to replicate a Capital One hiring process for analysts which is great because it creates a very high bar. This creates an extremely talented and intelligent analyst team.

    -The culture is fun on most teams as most of the new hires are straight out of college or grad school.

    -The constant focus on high priority projects allows even junior analysts to have good exposure to upper management. Additionally, the workload also allows analysts to work on diverse and important projects that are done by much more senior employees in other organizations.

    Cons

    -Too much effort is spent on tasks with little value add such as budgeting and data pulls that are only necessary due to IT inadequacies (both because of outdated systems and IT prioritization being treated as more sacrosanct than analyst prioritization). The company would be doing much stronger if analyst time was spent into innovation and revenue-generating projects.

    -Encore analysts are constantly rushing from one project to the next without much focus on quality. This leads to programs and tests going unmonitored for months or years and as a result can have very costly consequences.

    -Performance management and promotion are largely based on tenure and department. This causes top performers to leave the organization because they are overlooked for advancement. Additionally, this causes a lot of great ideas not to be implemented because less competent employees who are resistant to change will often pull rank on more competent employees.

    -There is little opportunity for internal rotation or growth. In 2015, HR announced a leadership rotation program and hyped it to encourage applicants. This was a well conceived idea as many strong performers had little opportunity for growth or to switch into other departments. However, the program was quietly cancelled after interviews due to management infighting and an unwillingness to be flexible about the program.

    -Salary is well below market levels. People are constantly leaving the organization for higher salaries. HR has constantly promised "market reviews" but these are clearly inadequate as employees can find similar roles in San Diego at 30-50% higher salaries.

    -Benefits are also laughable. Health insurance is well below standard and recent changes to the program have been extremely confusing. 401(k) match used to be very good but is now well below par. HR blamed 401(k) regulation as the reason for the cuts, however the cost savings were not reinvested into employees.

    -Organization has been obsessively focused on cost cutting at the expense of revenue generation. This has led to extreme outsourcing to India, particularly in IT with Business Intelligence and the Service Desk. This has caused critical job functions to fail and lost revenue that would have easily outweighed the cost savings.

    -There is very little rotation and turnover at the VP/Director level and as a result there can be resistance to change and a general slowness to incorporate new ideas due to stubbornness of people in the roles for long times.

    -The company prides itself on being analytical but has lost of much it's data-driven decision making culture due to both the philosophy of the new CEO and by keeping several high level executives from integration with failing companies.

    Advice to Management

    If you want top talent; reward them like they're top talent. Recognize top performers and stretch them into new roles rather than relying on less talented employees who have been there for years.


  9. Helpful (1)

    "if you like happy hours this is a company for you!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bonita, CA
    Current Employee - Anonymous Employee in Bonita, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Encore Capital Group full-time (Less than a year)

    Pros

    different hours are set for every department, so it works well for those who like to come in early or those who need to come in later.

    Cons

    recognition - there is none unless your a favorite. Can't even win a $15 gift card unless you can write a recommendation worthy of an Oscar!
    pay - ask for a lot before you get hired, otherwise it'll probably take 4 years of your life just to make a dollar raise!!!
    reviews - they make you write up your own reviews and it takes forever!!
    talent - they hire using temps first and unfortunately this company has such a high turnover rate, so you tend to lack people who have knowledge on how to do the job right. In this company it's who you know. Don't bother to apply for a position internally, they usually already know who they want but they still make everyone interview for the position. Oh and don't think that your qualifications are enough to get the job!! Although they have a lot of people with degrees, certifications and more experience but they will hire the one without any of those and you wonder why workers are just shaking their head and decide to move on and leave.

    Advice to Management

    there is nothing any of the previous reviews have not already expressed and still no changes have been made.


  10. Helpful (3)

    "Had it good, now its in fire-fighting mode"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Analyst in San Diego, CA
    Current Employee - Operations Analyst in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Encore Capital Group full-time (More than 8 years)

    Pros

    analytical in nature, risk taking by design

    Cons

    ghettoed, poor management, below-market pay, hierarchy oriented, analysis-paralysis

    Advice to Management

    Difficult to have meritocracy when the top person believes in - my way or the highway !! Need a new leader at the absolute top !


  11. Helpful (1)

    "Not a Pleasant Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Attorney in San Diego, CA
    Former Employee - Attorney in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Encore Capital Group (More than a year)

    Pros

    Large company, decent pay. Some travel.

    Cons

    The NY Office is staffed by a world class control freak.



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