Encore Capital Group Reviews | Glassdoor

Encore Capital Group Reviews

Updated April 22, 2017
39 reviews

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3.0
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Encore Capital Group President and CEO Kenneth A. Vecchione
Kenneth A. Vecchione
8 Ratings

39 Employee Reviews

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Pros
  • Great work life balance, fun coworkers and smart people (in 24 reviews)

  • Wonderful work environment, Heavily focused on providing internal support to other employees (in 10 reviews)

Cons
  • High turnover across the company due to top performers not being appreciated (in 6 reviews)

  • Office politics are particularly heavy at senior management level (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Not as bad as people are saying! Company is thriving!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal Specialist in Saint Cloud, MN
    Current Employee - Legal Specialist in Saint Cloud, MN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Encore Capital Group full-time (More than 5 years)

    Pros

    Flexible schedule, Team events, can send award to team members, Company picnic, Holiday award banquet. Company survey to make a better environment. My Group manager cares about her team and individuals. She sticks up for and fights for what is best for her team. The Company listens to their employees and sought additional medical insurance options. Offered bonus potential to all employees. Ken V- CEO is amazing! Started president club- taking award winning team to Italy this year- 30+ staff and their guest. Offer schedule adjustments so you can make up time off instead of using PTO also at times offers summer hours.

    Cons

    Review process and lack of an actual performance raises, all raises are on average 1% to 3%. Basically only cost of living. You must write your own review. Not a lot of positions to advance to. Some specialty areas.

    Advice to Management

    Need to pay more. Eliminate the PACE process. Give a cost of living increase. The 1% to 3% increase people get is not even enough to cover cost of living. Stop calling it merit based. Start giving an additional performance review. Need to give 2 raises a yr. Stock options and bonus program before Christmas.


  2. "Vendor Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vendor Specialist in Saint Cloud, MN
    Former Employee - Vendor Specialist in Saint Cloud, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Encore Capital Group full-time (More than 3 years)

    Pros

    This is a good entry-level position to get some adequate work experience. Great team atmosphere, flexible hours, great incentives and awards.

    Cons

    There is not a lot of career advancement opportunities unless you get a management position. The pay is under par with similar positions in this industry. The annual wage increases are a little ridiculous.

    Advice to Management

    Work harder to get higher wages for good employees

  3. Helpful (1)

    "Culture and Environment"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Encore Capital Group full-time

    Pros

    Good and talented people to work with

    Cons

    Lots of turnover throughout the company


  4. "Anonymous"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Encore Capital Group full-time

    Pros

    Learned lots. They helped you get the training you need.

    Cons

    Sometimes felt very tiered between employees


  5. Helpful (3)

    "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Encore Capital Group full-time

    Pros

    Though the hourly wages were pretty low the commission/bonus structure allowed for a good overall salary, there were people in my department making 70K plus. My coworkers were awesome and made the day go bt faster. The company would do fun things like costume contests for halloween, gift raffles for Christmas, company picnic in summer, ice cream socials...

    Cons

    There was a lot of favoritism and also some bullying behavior amongst management. Many of the managers were "do as I say, not as I do" and unqualified on a lot of levels. All you needed to get employed was a highschool diploma, even for managers so things could get pretty petty.

    Advice to Management

    Hire managers with a college education. Uphold your employee's rights and make sure managers who are not behaving appropriately are punished. Make benefits for employee's dependents affordable.


  6. Helpful (3)

    "Disorganized and Unfocused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Diego, CA
    Former Employee - Manager in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Encore Capital Group full-time (More than 3 years)

    Pros

    - Ok money, but had to negotiate hard on before I started
    - Updated offices
    - Quick moving
    - Good people/peers

    Cons

    - Disorganized project planning and prioritizing; seems like priorities change every day, resulting in inefficiencies
    - Non-communicative top leadership
    - The industry has a target on it's back by both the government and the public as a whole (I never felt comfortable talking/defending my company to outsiders)
    - Very analytically focused; difficult to influence with leveraging other approaches
    - Layoffs; Inconsistent annual review attributes and measures

    Advice to Management

    Be more focused on culture, priorities, and planning. Ken - Focus on employee feedback; be proactive on addressing issue, be a focus-down leaders


  7. Helpful (2)

    "senior"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Encore Capital Group full-time

    Pros

    - I love my team (for the most part).
    - Minimal supervision
    - Gym inside the office building
    - Great location

    Cons

    - Town hall meetings reflect "rainbows and butterflies" but reality shows stark contrast.
    - Tone at the top needs significant improvement
    - Leadership is disconnected from what truly occurs in the weeds.
    - Promotions don't mean the same thing here as in other companies.
    - Talent resourcing is not up to scale compared to volume of work (most departments are short on people)
    - the push for innovation is shunned by office politics and company culture
    - I've had better medical benefits at other companies
    - Management tends to bend the rules and get away with it

    Advice to Management

    Build and fix your core company before you continue to acquire companies around the world

  8. Helpful (1)

    "Current employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Encore Capital Group full-time

    Pros

    Flexible, with continuous job security

    Cons

    Reactive instead of pro-active


  9. "Great people, greedy company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Legal Specialist in San Diego, CA
    Former Contractor - Legal Specialist in San Diego, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Encore Capital Group as a contractor (More than a year)

    Pros

    Young professional work environment, very laid back

    Cons

    lack of leadership and growth opportunities. As a temporary employee you are treated as the red-headed step child. I was promised I was next in line for a full time position, however conveniently in the year i worked at Encore only one position ever opened up, and I did not apply because I did not want it.


  10. Helpful (2)

    "Depending on department, this is a great entry level opportunity for working in a corporate setting for decent pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Decent pay for the nature of the work
    Modern, clean work environment, depending on location
    Great exposure to the overall legal processes in multiple states
    Fair amount of wiggle room for breaks, time off etc.; not too much micro management in that regard
    Nice, younger, attractive coworkers; decent camaraderie/culture
    Not too many meetings

    Cons

    Work isn't stimulating, challenging, or engaging
    Task based production is barely legal work, and numbers are king
    High turnover
    Terrible, borderline broken software
    Suggestions, improvements or potential regulatory concerns go ignored or are rarely if ever acted upon
    Training is verbal, and can vary from person to person, with no written documentation for certain positions

    Advice to Management

    Hire competent, knowledgeable group managers. If they have to rely on a "senior" subordinate to do a lot of their workload delegation and other management duties, or if they simply don't know how a process works, then they're neither competent nor knowledgeable.

    Ditto on team members. If they have a degree, great. If they put out a lot of work, great. Neither necessarily makes them capable of consistently meeting the already relatively low standards, or grasping certain procedural/legal concepts.

    Recognize those who excel, and compensate them accordingly. Don't use excuses of budgetary constraints. Promote from within, like a ladder.

    For middle management specifically, don't excuse your duty by making statements like "we've already brought it up" or "we don't know if it will be addressed", especially when regulatory concerns are raised.

    Create a training environment emulating the production environment. Have written training manuals.


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