Encore Capital Group Reviews | Glassdoor

Encore Capital Group Reviews

Updated August 19, 2017
29 reviews

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5.0
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Encore Capital Group President and CEO Kenneth A. Vecchione
Kenneth A. Vecchione
14 Ratings

29 Employee Reviews

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Pros
  • Great work life balance, fun coworkers and smart people (in 24 reviews)

  • Wonderful work environment, Heavily focused on providing internal support to other employees (in 10 reviews)

Cons
  • High turnover across the company due to top performers not being appreciated (in 6 reviews)

  • Office politics are particularly heavy at senior management level (in 6 reviews)

More Pros and Cons

  1. "Love my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Phoenix, AZ
    Current Employee - Account Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Encore Capital Group full-time (Less than a year)

    Pros

    I have been here five months and love it. I never thought I would be in collections. The first month is tough but it gets easier. Great atmosphere and I can't rave about the management enough!!!! Unlimited potential. Time off health care 401k employees that truly help each other

    Cons

    Right now none. It is a stressful job

    Advice to Management

    Love all of them!!!


  2. "Great company to work at in San Diego"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at Encore Capital Group full-time

    Pros

    Culture, People, Focus on results

    Cons

    Was a difficult industry to be in; now improved significantly

  3. Helpful (2)

    "Encore is an amazing place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Data Analyst in San Diego, CA
    Current Employee - Senior Data Analyst in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Encore Capital Group full-time (More than a year)

    Pros

    Great work life balance, fun coworkers and smart people. You'll work your butt off when needed, but you'll also have ample time for yourself when things are slower.

    Cons

    Limited transparency into other departments. Sometimes there is poor communication between upper management and individual contributors. They also did away with large awards at year end and switched to a silly app that gives you "points" for doing q good job. I'm not fond of this change.


  4. Helpful (1)

    "Cool place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - File Clerk in San Diego, CA
    Current Employee - File Clerk in San Diego, CA
    Recommends

    I have been working at Encore Capital Group (Less than a year)

    Pros

    Awesome place to work at, management is helpful and friendly. There are weekly meetings were if anyone has a concern they can bring it up. You are encouraged to bring new ideas and they will legitimately analyze them to see if it can be implemented.

    Cons

    Town hall meetings are super boring and most of the time is stuff you really don't care about.

    Advice to Management

    You are understaffed, don't expect your employees to perform the job of a few.


  5. "Encore Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great company to work for. They are employee driven.

    Cons

    A little top heavy on the management side.


  6. "Interview Process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in San Diego, CA
    Current Employee - Data Analyst in San Diego, CA
    Recommends
    Positive Outlook

    I have been working at Encore Capital Group full-time (Less than a year)

    Pros

    Behavioral Interview and it was very easy compared to other companies.
    The person who interviewed me was very supportive during the process.

    Cons

    There was no technical interview while selecting the candidate.


  7. Helpful (1)

    "Propel Financial Accounting Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Encore Capital Group full-time

    Pros

    Wonderful work environment, Heavily focused on providing internal support to other employees. From the very top level down there is a feeling of camaraderie and togetherness. Morale and team building activities are a constant ongoing effort. Everyone is willing to answer questions, if you are not afraid to ask they will give you the answer you need. If you prove that you can do a job, they are willing to take a chance on you. Management listens to advice and recommendations of employees from All levels.

    Cons

    Not many graduated positions, resulting in an inability to move upwards within the same skillset easily. You will have to add to your existing skillset to move to higher pay grades. Parking situation is terrible due to shared lots with other businesses. Management may be very busy at times due to the relatively small size of the company causing small vacuums in leadership.

    Advice to Management

    May want to consider hiring more low level management in an attempt to spread out responsibility and experience for newer personnel to draw upon. Stagger meetings that require mid level managers or ensure that they remain available to employees dealing with pressing issues. Other than that a wonderful company that actually cares about the well being of their customers. Its a Tax Lien company that is the good guy in the otherwise land mine laden field of property taxes. The best thing I can say is that if I had to use the type of services they have to offer. I would choose no one else, even as a former employee.

  8. "Senior Vendor Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good company to work for

    Cons

    Some employees do not like health benefits


  9. Helpful (3)

    "A great company to work for. Challenging work, opportunities to learn and develop."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Approves of CEO

    Pros

    Great culture. Colleagues are great to work with, care about their work and doing their best for the company. Management team is strong and provides clear direction. Great performance is recognized -- rewards are distributed based on merit.

    Cons

    Collections industry faces a lot of regulatory challenges.

    Advice to Management

    Continue to invest in training and development, and talent management. Offer clearer career pathing.


  10. Helpful (1)

    "employee friendliness"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group full-time

    Pros

    invest heavily in their employees. amazing work culture. zero politics.

    Cons

    not a great brand that's it


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