Encore Capital Group Reviews | Glassdoor

Encore Capital Group Reviews

Updated April 22, 2017
173 reviews

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173 Employee Reviews

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Pros
  • Great work life balance, fun coworkers and smart people (in 22 reviews)

  • Wonderful work environment, Heavily focused on providing internal support to other employees (in 9 reviews)

Cons
  • High turnover across the company due to top performers not being appreciated (in 6 reviews)

  • Office politics are particularly heavy at senior management level (in 6 reviews)

More Pros and Cons

  1. Helpful (2)

    "senior"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Encore Capital Group full-time

    Pros

    - I love my team (for the most part).
    - Minimal supervision
    - Gym inside the office building
    - Great location

    Cons

    - Town hall meetings reflect "rainbows and butterflies" but reality shows stark contrast.
    - Tone at the top needs significant improvement
    - Leadership is disconnected from what truly occurs in the weeds.
    - Promotions don't mean the same thing here as in other companies.
    - Talent resourcing is not up to scale compared to volume of work (most departments are short on people)
    - the push for innovation is shunned by office politics and company culture
    - I've had better medical benefits at other companies
    - Management tends to bend the rules and get away with it

    Advice to Management

    Build and fix your core company before you continue to acquire companies around the world


  2. Helpful (4)

    "Data Analytics Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Data Analysis in San Diego, CA
    Current Employee - Manager Data Analysis in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Encore Capital Group full-time (More than 3 years)

    Pros

    Good Location in Mission Valley with a global company, fast paced environment, lots of technology, something different every week

    Cons

    Company doesn't value their employees, especially star performers. Everyone is in the "average" bucket including top performers. They don't listen to their employees and make the changes needed. The only way to improve your income is to leave for better money. Don't hire quality people in other locations makes getting things done difficult.

    Advice to Management

    Been here four years. Management doesn't respond and listen to their employees, so they don't accept advice from their people. Pointless to expect anything to really change there.


  3. Helpful (4)

    "Turnover is HUGE...Change Management is not this Difficult!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in San Diego, CA
    Current Employee - Human Resources in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Encore Capital Group full-time (More than a year)

    Pros

    Flexibility of schedules and nice people in the company.

    Cons

    Too many initiatives make it impossible to get anything done. Nothing in HR is getting any better since the entire team has turned over.

    Advice to Management

    Try to retain people rather than giving the people that stay more work. Reputation of HR is suffering from the high turnover. Unfair leveling in work and pay.


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  5. "Vendor Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Encore Capital Group full-time (More than 3 years)

    Pros

    Love the people I work with.

    Cons

    I feel like we should get paid more for everything we do.


  6. Helpful (3)

    "Unfocused potential yielding poor results"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Commerce Township, MI
    Current Employee - Anonymous Employee in Commerce Township, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Encore Capital Group full-time (More than a year)

    Pros

    The company is very focused on Consumer rights to the point where they have industry leading policies that go well beyond Consumer protection.

    Cons

    Performance is down and that is reflected in a stock price that has dropped to half it's value just over a year ago. Internally there is a lack of vision to drive leadership alignment and thus investment in continuous improvement is wasteful.

    Advice to Management

    Establish and communicate a vision within the core business units. Establish clear and appropriate role definition and then drive accountability to expectations.


  7. Helpful (2)

    "It's just ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Encore Capital Group full-time (More than 3 years)

    Pros

    Job security if you do an ok job

    Cons

    Cutting on benefits and they don't care for their people, the only thing they worry about is to make profit cutting every corner while the CFO makes millions per year.
    Very stressful environment. Growing too fast and don't take the time to analyze the future or integrations/acquisitions.
    No suppor from upper management.

    Advice to Management

    Share the wealth.


  8. Helpful (7)

    "Good role on paper but much room for improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Analysis Manager in San Diego, CA
    Current Employee - Operations Analysis Manager in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Encore Capital Group (More than 3 years)

    Pros

    -Encore tries to replicate a Capital One hiring process for analysts which is great because it creates a very high bar. This creates an extremely talented and intelligent analyst team.

    -The culture is fun on most teams as most of the new hires are straight out of college or grad school.

    -The constant focus on high priority projects allows even junior analysts to have good exposure to upper management. Additionally, the workload also allows analysts to work on diverse and important projects that are done by much more senior employees in other organizations.

    Cons

    -Too much effort is spent on tasks with little value add such as budgeting and data pulls that are only necessary due to IT inadequacies (both because of outdated systems and IT prioritization being treated as more sacrosanct than analyst prioritization). The company would be doing much stronger if analyst time was spent into innovation and revenue-generating projects.

    -Encore analysts are constantly rushing from one project to the next without much focus on quality. This leads to programs and tests going unmonitored for months or years and as a result can have very costly consequences.

    -Performance management and promotion are largely based on tenure and department. This causes top performers to leave the organization because they are overlooked for advancement. Additionally, this causes a lot of great ideas not to be implemented because less competent employees who are resistant to change will often pull rank on more competent employees.

    -There is little opportunity for internal rotation or growth. In 2015, HR announced a leadership rotation program and hyped it to encourage applicants. This was a well conceived idea as many strong performers had little opportunity for growth or to switch into other departments. However, the program was quietly cancelled after interviews due to management infighting and an unwillingness to be flexible about the program.

    -Salary is well below market levels. People are constantly leaving the organization for higher salaries. HR has constantly promised "market reviews" but these are clearly inadequate as employees can find similar roles in San Diego at 30-50% higher salaries.

    -Benefits are also laughable. Health insurance is well below standard and recent changes to the program have been extremely confusing. 401(k) match used to be very good but is now well below par. HR blamed 401(k) regulation as the reason for the cuts, however the cost savings were not reinvested into employees.

    -Organization has been obsessively focused on cost cutting at the expense of revenue generation. This has led to extreme outsourcing to India, particularly in IT with Business Intelligence and the Service Desk. This has caused critical job functions to fail and lost revenue that would have easily outweighed the cost savings.

    -There is very little rotation and turnover at the VP/Director level and as a result there can be resistance to change and a general slowness to incorporate new ideas due to stubbornness of people in the roles for long times.

    -The company prides itself on being analytical but has lost of much it's data-driven decision making culture due to both the philosophy of the new CEO and by keeping several high level executives from integration with failing companies.

    Advice to Management

    If you want top talent; reward them like they're top talent. Recognize top performers and stretch them into new roles rather than relying on less talented employees who have been there for years.


  9. Helpful (3)

    "if you like happy hours this is a company for you!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bonita, CA
    Current Employee - Anonymous Employee in Bonita, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Encore Capital Group full-time (Less than a year)

    Pros

    different hours are set for every department, so it works well for those who like to come in early or those who need to come in later.

    Cons

    recognition - there is none unless your a favorite. Can't even win a $15 gift card unless you can write a recommendation worthy of an Oscar!
    pay - ask for a lot before you get hired, otherwise it'll probably take 4 years of your life just to make a dollar raise!!!
    reviews - they make you write up your own reviews and it takes forever!!
    talent - they hire using temps first and unfortunately this company has such a high turnover rate, so you tend to lack people who have knowledge on how to do the job right. In this company it's who you know. Don't bother to apply for a position internally, they usually already know who they want but they still make everyone interview for the position. Oh and don't think that your qualifications are enough to get the job!! Although they have a lot of people with degrees, certifications and more experience but they will hire the one without any of those and you wonder why workers are just shaking their head and decide to move on and leave.

    Advice to Management

    there is nothing any of the previous reviews have not already expressed and still no changes have been made.


  10. Helpful (1)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Diego, CA
    Former Employee - Manager in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Encore Capital Group full-time (More than a year)

    Pros

    I can't think of any.

    Cons

    The CEO is acerbic and cares only about money, not employees or consumers the company is supposedly trying to "help." His senior management team are afraid of him and won't make a move or raise issues that might counter him. The stress and unpleasantness rolls downhill to everyone. No chance for advancement, back-stabbing culture, dated technology, 2% raises per year. Need I say more?

    Add to that, the idea that you're earning your salary off the backs of poor people who owe old debts that they cannot pay. I had to hold my nose every day when I walked in the door.

    Advice to Management

    Advice to the Board of Directors: Fire the CEO. The board would be surprised if they knew how unhappy and unmotivated employees are at this company -- at least I hope they would be.


  11. "Corporate Counsel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Counsel in San Diego, CA
    Current Employee - Corporate Counsel in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Encore Capital Group full-time (More than a year)

    Pros

    Lots of opportunities to develop new skills and enhance existing skill sets. Professional colleagues and great work life balance. Great perks for employees.

    Cons

    The medical/health coverage is not very impressive.

    Advice to Management

    Management is actually pretty good, but could improve by listening even more closely to all levels of their teams.


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