Encore Capital Group Reviews | Glassdoor

Encore Capital Group Reviews

Updated December 14, 2017
216 reviews

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216 Employee Reviews

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Pros
Cons
  • Sometimes there is poor communication between upper management and individual contributors (in 7 reviews)

  • High turnover across the company due to top performers not being appreciated (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Ok place to work"

    StarStarStarStarStar
    Current Employee - Legal Specialist in Troy, MI
    Current Employee - Legal Specialist in Troy, MI

    I have been working at Encore Capital Group full-time (More than a year)

    Pros

    Good pay and good 401k plan

    Cons

    Hard to advance in company


  2. Helpful (3)

    "Legal Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Encore Capital Group full-time

    Pros

    Very flexible, good pto, and great co-workers

    Cons

    No room for growth and improvements. Higher-up management should listen to their employees to make changes necessary in order for people to stay more than 1 year. The turnaround time is horrible. Don't expect to be here for more than 2y years.

    Advice to Management

    Listen to the employees

  3. Helpful (2)

    "Good company but lack in caring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vendor Specialist in San Diego, CA
    Former Employee - Vendor Specialist in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Encore Capital Group full-time (More than a year)

    Pros

    The company does not pay well, but the work is very easy.

    Cons

    They tell debtors they do not sell their stocks but they really do if the debtor does not pay.

    Advice to Management

    I understand a business is a business but try to care for some debtors when they genuinely is unable to pay for their debt.


  4. "Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal Specialist in Troy, MI
    Current Employee - Legal Specialist in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Encore Capital Group full-time (Less than a year)

    Pros

    Good entry level experience for paralegals

    Cons

    Communication between managers and employees is lacking


  5. Helpful (2)

    "Overall its been good but want the best at a cheap price."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal in Saint Cloud, MN
    Current Employee - Legal in Saint Cloud, MN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Encore Capital Group full-time (More than 5 years)

    Pros

    Flexibility and good people environment. Tuition reimbursement if taking classes while working.

    Cons

    Not a lot of growth opportunities and moving within the company is challenging. No help to those paying back Tuition that came in with degrees. No relocation packages for most moves.

    Advice to Management

    Offer more growth oppertunities for your internal employees regardless of there location. Pay what people are worth and get a better pay review system. Listen more to your employees and what it takes to keep them with company.


  6. Helpful (2)

    "Good flexibility, Poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Troy, MI
    Former Employee - Anonymous Employee in Troy, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Encore Capital Group full-time

    Pros

    PTO, flexibility, casual dress code, lots of amenities on-site in the Troy office.

    Cons

    Pay is below market for most jobs, outdated yearly review system with low annual increases, ineffective leaders, extremely negative environment.

    Advice to Management

    Remember that good people leadership starts from the top. A lot of people in upper managment roles are solid managers, but very few are good leaders. Acknowledge that the PACE system is outdated and demotivating.


  7. "Love my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Phoenix, AZ
    Current Employee - Account Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Encore Capital Group full-time (Less than a year)

    Pros

    I have been here five months and love it. I never thought I would be in collections. The first month is tough but it gets easier. Great atmosphere and I can't rave about the management enough!!!! Unlimited potential. Time off health care 401k employees that truly help each other

    Cons

    Right now none. It is a stressful job

    Advice to Management

    Love all of them!!!

  8. "Great company to work at in San Diego"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at Encore Capital Group full-time

    Pros

    Culture, People, Focus on results

    Cons

    Was a difficult industry to be in; now improved significantly


  9. Helpful (3)

    "Position Title was incredibly misleading"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal Specialist in Saint Cloud, MN
    Current Employee - Legal Specialist in Saint Cloud, MN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Encore Capital Group full-time (Less than a year)

    Pros

    They will pay to get you qualified to work the position. Great entry level position. If you're just starting to get into the 9-5 routine this is a good spot to start.

    Cons

    Call center work environment. Open cubes with team leads aka babysitters able to watch your every more. Due to the lay out it feels like someone is looking over your shoulder constantly. Especially if your desk is in the middle of the large warehouse like room. Definitely a favoritism work environment. If you don't click and kiss butt with every single person don't hold your breath to climb the latter. Also "Legal Specialist" means that you are approving paperwork that gets sent on within court documents to SERVE people in order to SUE them for debt collection. I.E. your name is all up in the paperwork so these people can seek you out. The company really doesn't explain that to you or their affiant team, ever. Either some people completely don't understand that or they simply do not care. Mass production of these type of documents in a very hush hush-in terms of business product and reality assessment-type business is slightly concerning.

    Advice to Management

    Get and HR rep in the building ASAP. Training is horribly disorganized due to the lack of at least one person able to devote their time to having a proper training schedule and to act as a resource for training and staff questions that would be better handled by someone not so much concerned with your "production value".


  10. Helpful (1)

    "LC Paralegal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paralegal in San Diego, CA
    Current Employee - Paralegal in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Encore Capital Group full-time (More than a year)

    Pros

    Although variable, almost always co-workers. Plenty of opportunity for growth if willing to put in extra effort. Centralized offices and nice buildings.

    Cons

    Limited growth opportunities unless highly motivated and moderate at forming business relationships. Interview process is very lengthy. More of a personal preference than a con, but the corporate culture is similar to what you might find in the financial district instead of law firms.

    Advice to Management

    Management is pretty solid here. Every manager seems to operate within their own set parameters. Keep your employees in the loop on what your doing and include them in decision making when your not sure of something. People on the ground floor almost always have critical insight which may make your jobs easier.


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