Endurance International Group Reviews | Glassdoor

Endurance International Group Reviews

Updated February 13, 2019
388 reviews

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3.1
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Endurance International Group CEO Jeffrey Fox
Jeffrey Fox
65 Ratings

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Pros
Cons
  • "Add better work-life balance, even for people working shifts" (in 8 reviews)

  • "Lot of changes at the upper management and no clear vision" (in 12 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (12)

    "Great Company Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Endurance International Group full-time (More than a year)

    Pros

    This is a large company with many locations and moving pieces. With that comes the good and the bad. The benefits with this company are outstanding (not just medical, but added benefits like lunches, employee activities, etc). The Austin office in particular has been through some MAJOR change over the past 1.5 years transitioning from a call-center to more of a marketing hub. Obviously there is a lot of bad feelings from the departments and people who unfortunately lost their jobs, but the current environment of the office is incredibly upbeat. People communicate well, eat lunch together and overall enjoy each other's company.
    The company has a new CEO who I believe will bring some positive and much-needed change to the organization. No company is perfect, but EIG is continually striving to better itself. Not everyone will be happy with changes being made, but change isn't always a bad thing.
    As a parent, the work-life balance in the Austin office is greatly appreciated. People understand if you have to stay home with your kid, they're caring and supportive of the role of being a working parent. This is really hard to find at a company and it's greatly appreciated.

    Cons

    With all of the large changes that have taken place over the past few years with various offices/departments closing and consolidating there are still many people with negative feelings. Hopefully people can either accept change is taking place and try to understand why, or move on and find a place where they will be happy.

    Advice to Management

    Keep working on transparency. With how often change happens we don't want to catch employees off-guard. I believe this is where many of the negative feelings come from.


  2. Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Advisor in Tempe, AZ
    Current Employee - Web Advisor in Tempe, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Endurance International Group full-time (Less than a year)

    Pros

    Raffles, great people, great managers, and any shift from dawn until dusk they have

    Cons

    hours - if you don't like working at a 24/7 company it may not be for you.

    Advice to Management

    Keep doing what you're doing!

  3. "Great company to start your adventure into the tech world!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Manager in Houston, TX
    Former Employee - Customer Experience Manager in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Endurance International Group full-time (More than 8 years)

    Pros

    Relaxed and fast paced technical support environment with a team of staff happy to help you succedd.

    Cons

    There are times when teams end up in silos and the flow of information could be improved.

    Advice to Management

    Listen to the staff as much as you can.


  4. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Endurance International Group full-time (More than a year)

    Pros

    Free snacks and monthly paid lunches

    Cons

    Management does not care about employees

    Advice to Management

    Open your eyes


  5. Helpful (1)

    "Love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Advisor in Tempe, AZ
    Current Employee - Web Advisor in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Endurance International Group full-time (Less than a year)

    Pros

    Everything about this company is a Pro, specifically the snack days.

    Cons

    Literally nothing, this company is amazing


  6. Helpful (3)

    "No growth opportunity for Utah employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Employee in Provo, UT
    Former Employee - Former Employee in Provo, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Endurance International Group full-time (More than a year)

    Pros

    Free food. Utah managers do actually care about their employees.

    Cons

    No chance to move up, this was literally told to us by HR. Except for development they only hire overseas. Expect to be disrespected by corporate representatives and employees from other locations due to the toxic culture of EIG.

    Advice to Management

    If you want to turn the sinking ship of EIG around, invest in your US employees and promote some of the very talented people you've chosen to ignore for cheaper foreign alternatives. Company culture is toxic because you've sold out domestic workers left and right. Try upgrading to contemporary hardware.


  7. "Some thoughts. (TEMPE)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II Technical Support; Senior Web Adviser in Tempe, AZ
    Former Employee - Tier II Technical Support; Senior Web Adviser in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Endurance International Group full-time (Less than a year)

    Pros

    -Decent Industry Training( Call Center, Billing, Web Technologies )

    -Great Resume Filler

    -Opportunity for growth (They offer ASU tuition reimbursement after 12 MO)

    Cons

    - Terrible management; either poorly technically versed or little sense of urgency for live agents

    - You will not eat well. They cater 1 meal a month and it's usually either horrible or cold. Food downstairs was High School sub-standard.

    - Foreign and removed. Everyone gets fired, they'll promote you within reason, but you'll be fired over administrative red tape. While everyone there has a drug problem.

    Advice to Management

    I started with EIG and it lead me to greener pastures. Endurance needs to start thinking about how they spend their green, not just acquiring companies and focusing on lead pass'.

    -Pay the Tech 2/3 positions what they're worth.

    -Reduce the pay for the Coach's and put that money into training so you don't have to monitor everyone's call actively with people who have no technical knowledge/expertise.

    - Give flexibility as humans, this is a location (Tempe)ran by a bunch of 20-30 year olds. Yet I was fired over 5 minute misclockin's even though I would do work for the company earlier then expected and provide thorough documentation.

    -Incentivize/Promote based on merit, not who's hot or your friend.

    TLDR-
    This is the place to get your foot in the door for Web Technologies, but it's not enough.

  8. Helpful (1)

    "Great Place to Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Endurance International Group full-time (More than a year)

    Pros

    Lots of opportunities for self starters to find high growth paths!

    Cons

    Company wide organization/communication could use improvement.


  9. Helpful (1)

    "Management needs to define focus and improve company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Engineer in Salt Lake City, UT
    Former Employee - Quality Engineer in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Endurance International Group full-time (More than a year)

    Pros

    For some employees, the company offers extensive flexibility; however, some employees are lassoed to very strict schedules with zero tolerance.

    Cons

    The brand that I worked with was acquired a few year ago by a EIG, which has its pros and cons. To focus on the cons, the future of the brand and its goals are [obviously] at the whim of the larger corporation. This results in a level of ambivalence amongst the project managers of of the brand since their input appears to have reduced steering power; essentially, some of their input can be found as only suggestions and the direction of the product they are assigned to is very minimal.
    Second, another toxic behavior the company [unofficially] endorses is the hard separation of departments. This leads to many teams becoming lost on how to achieve the companies’ goal. Consequently, the obstruction of communication results in a “silenced” culture where none of the teams and their employees communicate with each other.
    Third, the employees in the dev/qa/marketing/support side appear to be ambivalent/unmotivated of the products they are working on, specifically, no one appears really enthusiastic to create and manage what the tasks they are assigned to. This behavior regularly drags down the atmosphere of the office.
    Fourth, since the reorganization that occurred within February of 2017. Several brands were collapsed into four pillar brands that needed to be focused on. As a result, many team were redirected to work on the aforementioned products/brands without contest. This resulted in a mass exodus of team members which hurt team moral and productivity.

    Advice to Management

    Company culture needs to be improved, this can be done through facilitating more conversations between various teams/departments.


  10. Helpful (5)

    "Glad to be out."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design in Tempe, AZ
    Former Employee - Design in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Endurance International Group full-time (More than a year)

    Pros

    Fruit Tuesdays. Snacks you can buy in the break rooms.

    Cons

    If you said no to the wrong person you get fired. You come to work and it feels like high school again. Teachers pets, cliques, snobby, bullies. It’s drama that no one wants in the workplace.

    Advice to Management

    Stop treating your best employees like crap. They work hard spending long days at the office making your butt look good for the hire ups only for you to pack on more work and tell them they aren’t good enough.