Endurance International Group Reviews

Pros

This is a large company with many locations and moving pieces. With that comes the good and the bad. The benefits with this company are outstanding (not just medical, but added benefits like lunches, employee activities, etc). The Austin office in particular has been through some MAJOR change over the past 1.5 years transitioning from a call-center to more of a marketing hub. Obviously there is a lot of bad feelings from the departments and people who unfortunately lost their jobs, but the current environment of the office is incredibly upbeat. People communicate well, eat lunch together and overall enjoy each other's company.
The company has a new CEO who I believe will bring some positive and much-needed change to the organization. No company is perfect, but EIG is continually striving to better itself. Not everyone will be happy with changes being made, but change isn't always a bad thing.
As a parent, the work-life balance in the Austin office is greatly appreciated. People understand if you have to stay home with your kid, they're caring and supportive of the role of being a working parent. This is really hard to find at a company and it's greatly appreciated.

Advice to Management

Keep working on transparency. With how often change happens we don't want to catch employees off-guard. I believe this is where many of the negative feelings come from.

Pros

Raffles, great people, great managers, and any shift from dawn until dusk they have

Advice to Management

Keep doing what you're doing!

Pros

Relaxed and fast paced technical support environment with a team of staff happy to help you succedd.

Advice to Management

Listen to the staff as much as you can.

Pros

Free snacks and monthly paid lunches

Advice to Management

Open your eyes

Pros

Everything about this company is a Pro, specifically the snack days.

Pros

Free food. Utah managers do actually care about their employees.

Advice to Management

If you want to turn the sinking ship of EIG around, invest in your US employees and promote some of the very talented people you've chosen to ignore for cheaper foreign alternatives. Company culture is toxic because you've sold out domestic workers left and right. Try upgrading to contemporary hardware.

Pros

-Decent Industry Training( Call Center, Billing, Web Technologies )

-Great Resume Filler

-Opportunity for growth (They offer ASU tuition reimbursement after 12 MO)

Advice to Management

I started with EIG and it lead me to greener pastures. Endurance needs to start thinking about how they spend their green, not just acquiring companies and focusing on lead pass'.

-Pay the Tech 2/3 positions what they're worth.

-Reduce the pay for the Coach's and put that money into training so you don't have to monitor everyone's call actively with people who have no technical knowledge/expertise.

- Give flexibility as humans, this is a location (Tempe)ran by a bunch of 20-30 year olds. Yet I was fired over 5 minute misclockin's even though I would do work for the company earlier then expected and provide thorough documentation.

-Incentivize/Promote based on merit, not who's hot or your friend.

TLDR-
This is the place to get your foot in the door for Web Technologies, but it's not enough.

Pros

Lots of opportunities for self starters to find high growth paths!

Pros

For some employees, the company offers extensive flexibility; however, some employees are lassoed to very strict schedules with zero tolerance.

Advice to Management

Company culture needs to be improved, this can be done through facilitating more conversations between various teams/departments.

Pros

Fruit Tuesdays. Snacks you can buy in the break rooms.

Advice to Management

Stop treating your best employees like crap. They work hard spending long days at the office making your butt look good for the hire ups only for you to pack on more work and tell them they aren’t good enough.