Endurance International Group Reviews

Pros

The people you work with

Cons

Lack of market salary compensation

Pros

- Relaxed rules and management attitude (doesn't feel "corporate") - Work from home - Tuition Reimbursement after 1 year - Pretty good benefits overall Working from home with this position is amazing. I feel really lucky to have this job. Going to work doesn't feel like a trial. With that being said, I don't know much about the company other than what's given in press releases and praising emails. For a fairly small company, the benefits are good. I left a major corporation to come to Endurance and got basically the same benefits package (the medical choices weren't as good, but most places couldn't compete with my last company).

Cons

- Not the best training - No one knows what's going on (keep your head down, do your job) - Not the greatest pay - Rigid work structure (treats you like a children on the job) - No overtime So with every job that's "fun" you're trading a bit of your freedom. This feels like a summer job that gives a great introduction to things I've never done before (programs, technical skills, etc), but wouldn't been a good long-term fit. There is a constant (and I mean constant) "checking-in" that needs to take place as a work-from-home employee that makes you almost wish you weren't working-from-home. This checking in is then checked to make sure it "checks out". Every minute must be accounted for in between doing the daily tasks of the day, which is a task within itself. My manager is great. I mean really good, but I have a feeling if I had any other manager, I would be lost. It seems like there's good opportunity for advancement, but it may place me back at working in an office and I may not get a manager as on top of there P's & Q's as my current one.

Pros

$16/hr to WFH. Fast and personable interview process. Benefits are pretty good. Never was in office but they make mention of the facility and the free incentives. Three 15 min breaks — half hour lunch

Cons

High attrition/turn around rate. Training is 4 weeks total, 2 weeks in a classroom environment then 2 weeks taking live calls — very fast paced and rushed, only support is by using chat. Micromanaging call center environment Very numbers/metrics oriented - frowned upon to use ACW, check in with management on calls that may last longer than 15 mins, in 15 mins increments. Management spits the information at you instead of explaining it in a teaching manor, long response time when needing help (+10 mins sometimes) but there’s only a 2 minute hold policy. Expected to enter notes in 2 systems, track sales and fill out tickets while troubleshooting on the call, goal is 15 min AHT, but if the call is too long then it’s “call avoidance”. Documents that advisors are to use as a reference aren’t clear, again, it’s written to spit the information out and not teach to understand.

Pros

Working from home is the only pro.

Cons

-Chat Org Disorganized -Bad training and basically no training for chat sales -Recruitment team lies about salary and commission -Systems are not up to date which means you'll do a lot of busy work -Commission structure is not in your favor -Teams you work with are rude -high turnover

Pros

Culture. Perks. Work-life balance. Growth opportunities. Coworkers.

Cons

Acquired by Clearlake and merged with Web.com to create Newfold Digital. Focus is now money, not employees. Offshoring many positions. Culture is dead.

Pros

Good leadership with many opportunities for growth

Cons

N/A - Dont have any big cons