Endurance International Group "customer service" Reviews | Glassdoor

Endurance International Group Employee Reviews about "customer service"

Updated Aug 19, 2019

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Found 446 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
51%
Recommend to a Friend
60%
Approve of CEO
Endurance International Group CEO Jeffrey Fox
Jeffrey Fox
97 Ratings
Pros
Cons
  • "There was constant politics and consistent lies from upper management about the future of our teams(in 14 reviews)

  • "I have no Cons to report at this time(in 10 reviews)

More Pros and Cons

Reviews about "customer service"

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  1. Helpful (6)

    "RUN AWAY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Web Advisor in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Endurance International Group full-time for more than a year

    Pros

    Free food. Health insurance. Blah.

    Cons

    Literally everything. $16 an hour doesn’t even begin to compensate for the abuse you endure. Yes sometimes customer service is just abuse but the abuse you receive from HR and upper management, Is out of this world ridiculous. We aren’t trained to do the job. We are just stressed trying to figure it out. The support for getting answers is slim to none. They fire people randomly...

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    Advice to Management

    Stop being rude and unprofessional to the web advisors. Stop the favoritism. Promote based off of actual talent not favoritism. And actually do what you claim to do. Stop lying the public. Stop lying to the current employees. Stop backing us into corners and blindsiding us with stuff we had no idea was happening and most certainly stop assuming the worst of us as agents. We needed actual tech training as this is a tech...

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    Endurance International Group2019-05-09
  2. Helpful (6)

    "Not good at all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Loyalty Specialist in Tempe, AZ
    Doesn't Recommend

    I worked at Endurance International Group full-time for less than a year

    Pros

    Endurance provides many additional amenities to its employees such a happy hour weekly, free food, entertainment in breakrooms, etc.

    Cons

    -Terrible pay, not worth 13.50/hour getting screamed at by irate customers. -Terrible training -Horrible customer service -Clique-like environment between managers/employees - Not much support from leaders -Too many amenities at the expense of low pay -Aggressive sales tactics -Terrible HR coordinatation. I was ghosted for close to 3 weeks before finding out if...

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    Advice to Management

    Improve training. Improve pay. Improve management. Improve the work environment. On my last day, I honestly felt like I was walking out of public high school for the last time.

    Endurance International Group2018-12-19
  3. Helpful (7)

    "Don't waste your time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Endurance International Group full-time for more than 3 years

    Pros

    Decent equipment Paid every 2 weeks No dress code

    Cons

    Corrupt Management Terrible training Horrible customer service Managers are always on their personal cell phones or playing games all day Answer calls of upset customer's with no solution to offer Teach employees to lie to customer's

    Advice to Management

    Stop hiring friends. Promote quality not who hangs out with you the most. Learn how to invest in your employees. It all starts with proper training

    Endurance International Group2018-11-30
  4. Helpful (8)

    "Eh. Just... no."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Endurance International Group full-time for more than 5 years

    Pros

    This is a good company to work for if you like soul-crushing work. Don't care about actual customers? This is the job for you. Cool with nebulous titles, changing job descriptions and no one that actually knows what's going on? Apply today! Like seeing your bosses fired (for no reason) so you can pretend to have a chance to advance? APPLY TODAY! What are you waiting for?! The only pro is that they apparently have stopped...

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    Cons

    Look, EIG basically buys companies with soul, with missions and purposes and reduces them to a "formula" (which, if you can stomach, doesn't actually work so it's like looking at false math 100% of the time) to drive up profits. If you happen to find yourself @ EIG by way of a smaller company that was purchased by them, say goodbye to the company you knew. Your company, your values, your morals, the reason why you...

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    Advice to Management

    People, not profits.

    Endurance International Group2017-10-27
  5. Helpful (4)

    "Web Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Initially Customer Success Specialist Into Web Advisor in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Endurance International Group full-time for more than 3 years

    Pros

    > Started with comprehensive training > Solid pay with commissioning ability > Was initially able to work remote

    Cons

    > Things constantly in flux > Low pay of coworkers leads to less talent/motivation and therein follows bad customer service > All the pros eventually went by the wayside as we were swept aside > Don't really know who (or what) to trust or put stock in

    Advice to Management

    Start paying attention to requests of employees and actually valuing/using the feedback instead of just 'talking the talk'. You have the capability to offer a high level of customer support instead of just gobbling up companies with reputations of good customer service/support only to turn and burn them (much like your employees).

    Endurance International Group2017-03-02

    Endurance International Group Response

    March 14, 2017Community Manager

    Thank you for sharing your feedback. As we continue to grow and strategically organize the company, there have been some challenges. But, rest assured it is a high priority to get it right. We value your input and will do our best to ensure your satisfaction by working to eliminate ...

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  6. Helpful (11)

    "Worst Company Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech Support in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Endurance International Group full-time for more than a year

    Pros

    Free lunch but they even fired the caterer that's how bad this place is.

    Cons

    They do not understand customer service they hate there customers. They train us to handle 5 chats at once how are you supposed to help 5 people each with different problems. Makes no sense. Literally 100 customers a day are cursing you because they hate the service but you can't do anything but say we can't help you per the terms of service. Pretty awful place to work. It's...

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    Advice to Management

    You have no clue how to run a company. You are the most pathetic bunch of snobs. When it comes to town meetings, just recognizing yourselves and not anyone else. You make great power point presentations but have no idea how to execute. It's called leading by example and promoting from within you have none of this. Looking forward to the day you fail and close down.

    Endurance International Group2016-08-26

    Endurance International Group Response

    August 29, 2016Recruiting Manager

    Thank you for writing. We are disappointed to hear you had a negative experience, but do hope you were able to raise some of these issues with Human Resources while you were a current employee. If there's anything else you'd like us to know, please email us directly at glassdoor@endurance.com.

  7. "Great Culture in Homestead Websites"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales and Support Specialist in Pearland, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Endurance International Group for more than a year

    Pros

    Loved the people I worked with The job itself was challenging, and I learned a great deal of technical knowledge The sales quotas were manageable The Management staff was the best I have ever worked with

    Cons

    The layoff The pay structure - Sales goals were coupled with Customer service surveys to pay a commission and the surveys always ruined everything.

    Endurance International Group2016-02-04
  8. Helpful (4)

    "No advancement!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Endurance International Group for more than a year

    Pros

    You get paid regularly and good health benefits. You learn a lot about how a website works.

    Cons

    The company has a Sales department and then a tech support department that should be renamed a sales department with some technical knowledge, there is no real billing department any longer from what I can tell. The company does not care about the customer service side of things (you actually get in trouble for spending to much time helping the customer, poor AHT) and pushes...

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    Advice to Management

    Start focusing on your employees and making your company work well and not be a death march. You will not last long if all you do is squeeze every last drop out of your customers while providing little to no actual support. Make some training classes to help your employees out. Increased product knowledge and sales tips will increase your sales, incredible but it works...

    Endurance International Group2014-05-02
  9. "Best Place I've Ever Worked At!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orem, UT
    Recommends
    Positive Outlook

    I have been working at Endurance International Group full-time

    Pros

    I've worked customer service and call center jobs for 15 years, and EIG has been the best company that I have ever worked for. 1. Perks (Free Massages, Free Snacks, Free Meals on Holidays and Special Occassions, Contests with Prizes, Bonuses, Rewards that I get to pick out, and fun Holiday parties!) 2. The management team has literally asked employees to submit their ideas and suggestions and rewards ingenuity! 3....

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    Cons

    It's customer service in a call center. I'm sorry, but no matter how you dress it up, this type of job drags you over the hot coals. The Pros make it worth it, at least in my case.

    Advice to Management

    Continue listening to your employees. You don't need to have an office to have a good idea!

    Endurance International Group2013-05-07
Found 446 reviews