Enterprise Holdings Home Reviews

Updated Feb 9, 2021

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4.9
99%
Recommend to a Friend
100%
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Enterprise Holdings CEO Chrissy Taylor
Chrissy Taylor
1 Rating

Ratings by Demographics

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  1. 5.0
    Current Employee, less than 1 year

    My experience

    Feb 9, 2021 - Work From Home Customer Service Representative in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company to work for.

    Cons

    I don't see any cons all good

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  2. 4.0
    Former Employee, less than 1 year

    Overall not bad

    Jan 9, 2021 - Home Based Reservations Representative in Raleigh, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work at home, pay, incentives

    Cons

    Insurance Calls can be tough

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  3. 5.0
    Current Employee, less than 1 year

    There's No "I" In "Team"

    May 8, 2019 - Work From Home Customer Service Representative in Jacksonville, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    First, You are able to work from home. Secondly, You get all of the benefits as you would a job you would need to commute too. Thirdly, Definitely Not least, you are provided full support from the interview process to being a tendered Representative. We are a family.

    Cons

    You do have to make sure that you do not miss any days in training because you will miss a lot of important information.

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    4 people found this review helpful
  4. 5.0
    Former Employee, more than 1 year

    Work from Home is awesome, but can have its hang ups

    Aug 14, 2015 - Work From Home Reservation Agent in Cleveland, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Awesome team atmosphere. Work chat room, Knowledge Database, and Help Desk available for extra assistance. Great bonuses. Flexible schedule swapping with teammates and monthly schedule bids. Can ask to leave early during low call volume. Two 15 min breaks and one lunch (1/2 hour to 1 hour depending on schedule option)

    Cons

    Pressure to meet specific monthly performance metrics. Chat rooms can cause drama within workplace. Too many tech issues can cause termination. Customers can rate you however they want which can hurt bonus. Customers can be abusive. Tied to computer desk.

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    9 people found this review helpful
  5. 5.0
    Current Employee, less than 1 year

    Hiring process

    Sep 17, 2015 - Work At Home Telephone Customer Service Representative in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I applied on line. Received an invitation to take an assessment which was fairly easy, you just have to make sure once you start you complete it. Received an email congratulating me for being successful on the assessment. I was scheduled for 2 phone interviews and then a 3rd one in French. Interviews were fair, just make sure you have the experience required for the job, if you do the questions are not difficult. Their whole hiring process was handled professionally. I was offered a bilingual French position, full time with benefits. Starting pay $14.38 plus opportunities for bonus based on performance, not a bad starting pay for working from home!

    Cons

    Shifts are locked in for a year. Will be working from 2:30pm-11:30pm with Wednesdays & Thursdays off. Have to work weekends.

    11 people found this review helpful
  6. 2.0
    Current Employee, less than 1 year

    WORK FROM HOME

    Aug 6, 2015 - Work At Home Telephone Customer Service Representative in Rochester Hills, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working from home, no commute

    Cons

    Incompetent management. The metrics for bonusing and pay increases are difficult to obtain. The company pretends to put "customer satisfaction first" but your told to make reservations for people knowing that there are NO cars available! Then have the nerve to have the number of reservations actually picked up be part of your metric! So your making reservations that people cant get and in order to get more money they have to get it.. GTFOH! The system is awful! Constantly logging in and out for different locations. No efficient way to contact people in the actual branches to verify cars are available, which you have to call quite often but they don't want you to call out and place that in your metrics as well. The company is just backwards and very poorly run!

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    17 people found this review helpful
  7. 2.0
    Current Employee, less than 1 year

    CSR Review

    Mar 21, 2016 - Customer Service Representative Work At Home in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work Schedule, Overtime, Bonus and Incentives, and Benefits

    Cons

    An draining job, emotionally and mentally. Customers call in demanding this and that, acting as we owe them something especially the loyalty customers. Overtime is offered but you're too burnt out to take it, then if you use LPV too much it affect your stats. You have to make certain metrics all around to qualify for bonus. The system is bogus! You're only allowed to do so much to help a customer. Can't help local Enterprise customers at all, just refer to location or complete a shell. To work for three companies and four call types pay can definitely be better. And lastly, no room for growth as an work at employee.

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    2 people found this review helpful
  8. 3.0
    Current Employee, more than 3 years

    Customer service agent

    Dec 14, 2016 - Work At Home Telephone Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home, Coworkers,

    Cons

    No work life balance, Attendace policy, can become over bearing. Communication , application programs need update could be more efficiant better to operate.

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    5 people found this review helpful
  9. 1.0
    Former Employee, less than 1 year

    Probably the worst job I can remember having

    Jul 23, 2015 - Work At Home Telephone Customer Service Representative in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working from home is convenient.

    Cons

    The software is insanely antiquated. It's Dos-based. You have to have 15 windows up at any given time. None of their programs are integrated so information has to be hunted up in 5 different windows at any given time, using typed in dos queries that are not even logical or sequential. The customers are horrible. Mean, entitled, snobbish, and rude. They think they're important but they use budget rental. The type of guys who call you "Sweetie" and assume you never went to college. The whole experience was terrible. The staff is unhelpful. They know the job insane and their advice is just to suck it up. Not to mention they give reservations but don't ensure that vehicles are even available. They have no way to contact their locations quickly and easily, you have to send messages along the ancient Dos channel and wait 24 hours for someone to respond. It's like going back to the stone age. In hell.

    9 people found this review helpful
  10. 3.0
    Former Employee, less than 1 year

    Work From Home Reservations Sales Representative

    Mar 7, 2017 - Work From Home Reservations Sales Representative in Saint Louis, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Being able to work from home is a plus! Once you get the hang of it, the job is not hard to do for $12.50 an hour. I have worked from home before and I enjoy working from home. Working from home was the best part of my experience working in this position. All of the people I worked with were very friendly and the supervisors and managers were helpful as well.

    Cons

    You are chained to your computer and desk the entire time for an 8 hour shift with 2 beaks and a lunch hour, booking reservations and or begging for the caller to reserve a vehicle! The calls come in back to back to back to back to back with no time in between the calls to even take a sip of water, cough or sneeze if you needed to! You are thrown on the calls in the middle of training and those first days on the phone can be a train wreck, and feels like all the training received was for nothing. It is ridiculous, because as soon as you end one call, which you are told to end before the caller does, or this will be counted against you, the next caller is in your ear. Once the caller is in your ear, you NEED to be inputting the information in the systems, (hence STUCK at your computer). You can't take a breather to stretch your arms, legs or even yarn! To some people, this type of back to back calling may be OK. However, in my opinion, there really should be some break in between calls, if only a 10 second break in between the calls. I also noticed that even though the calls came back to back, it didn't make the time go any quicker throughout the day for me, it was 8 long hours of back to back calls with no break in between calls, NONE! It was to a point where I looked forward to team meetings and or one on one coaching sessions with the manager, outside of my scheduled breaks and lunch hour. Even though it is a work from home position, being chained to your desk and computer with no breathing room in between the calls could make it a not so pleasant experience, (it made it unpleasant for me). If you do not mind being STUCK at your desk and STUCK on the phone, with no opportunity to take a sip of water, stretch, yarn, cough or sneeze in between calls, then this may be the work from home position for you.

    11 people found this review helpful
Viewing 1 - 10 of 18 Reviews

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