Enterprise Reviews in Los Angeles, CA | Glassdoor

Enterprise Los Angeles Reviews

Updated September 14, 2016
43 reviews

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Los Angeles, CA Area

2.0
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Enterprise President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
10 Ratings

43 Employee Reviews

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Pros
  • Great training program, supportive upper management, All of management started at the bottom (in 361 reviews)

  • I discovered a lot about the customer service field and how to conduct business (in 532 reviews)

Cons
More Pros and Cons

  1. "Different Strokes for different folks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Rental Manager in Los Angeles, CA
    Current Employee - Branch Rental Manager in Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Enterprise full-time (More than 3 years)

    Pros

    You get a lot of Autonomy to do what you want and run your business how you see fit. You learn how to run your business from the ground up.

    Cons

    Worklife balance is terrible. You work 11 to 12 hours a day 5 to 6 days a week. Such a large part of your salary is based off commission which is taxed so high


  2. "Management trainee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee in Los Angeles, CA
    Former Employee - Management Trainee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Enterprise full-time (Less than a year)

    Pros

    Give you the opportunity to grow within the company and make decent money eventually managing your own branch or working in corporate.

    Cons

    Work long hours without overtime. So pay is not very good when broken down hourly. That system they use to reserve cars for reservations doesn't work very well and you end up without the car when the customer arrives so you are the one who gets yelled at.

    Advice to Management

    Don't over work your employees. Put more employees in each branch so they can split shifts. 60 hour weeks is not worth it for the pay.


  3. Helpful (2)

    "Disappointing MT program"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orange, CA
    Current Employee - Anonymous Employee in Orange, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Generous benefits. You get 18 days of PTO by your second year, assuming you work for a manager that will let you use them.

    There are many different directions to go in with the company; not just working in rental. If you live in a major metropolis, they will most likely have many different departments to apply for as they do a lot of promotion from within.

    If you're fresh out of college with no work experience, this may be a good first job for you.

    Cons

    The Management Training program hardly teaches you anything about management or helps you grow in any area other than selling rental car coverage. Before your promotion to Management Assistant, they try to cram some knowledge regarding company culture, rental risk management, and a very basic level of business management. However, it seems most employees don't understand a deep level of business management and quickly forget half of the stuff they had to learn prior to their promotion.

    They constantly advertise big money if you stick in the rental side of the business, but you have to pay your dues for at least five years of not making very good money and working long hours. When you interview with the company, they try to advertise a healthy work-life balance and only working until 5:30 or 6 Monday through Friday, but then when you take the job, upper management tells you that if you want to move up, you will need to work at an airport at some point, which are open 365 days of the year and working terrible hours in the day.

    As mentioned, the company offers generous benefits including a fair amount of Paid Time Off. However, employees struggle to use their PTO because managers won't approve their requests. Then their PTO accumulates to the maximum amount of days and are wasted.

    Also, this place is an HR nightmare! Many mistakes occur from all levels of management. It's a wonder that this company hasn't been a defendant in more class action lawsuits, whether it be due to labor law or other.

    Advice to Management

    Make better efforts in improving the work life balance for employees. Also, focus more on training management with regard to HR. Too many mistakes are being made that leave the company liable.

    Finally, focus more on the actual training of employees. Prior to joining the company, it was advertised as a good program. That may work with college grads with no experience, but to others that have worked in management elsewhere, the program is actually quite disappointing compared to other companies' programs.

    Enterprise Response

    May 18, 2016 – Employer Brand Senior Specialist

    Thanks for your feedback. I'm curious if you'd be willing to go into more detail regarding the mistakes that you saw come out of your HR department. If you want to connect to discuss your experience ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "Hard work no money"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee in Irvine, CA
    Former Employee - Management Trainee in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Enterprise full-time (More than a year)

    Pros

    Fun environment, Easy job to get out of college despite degree.

    Cons

    Long long long work hours 55 hour weeks. Pay is horrible for the amount of time put in. Management does not really respect you. Have to clean cars in a full suit. Have to be a driver a lot of the times.

    Advice to Management

    You need to focus on keeping your employees happy. Taking advantage of your employees is not fun and we are college graduates not some car prep or driver.


  6. "just okay...nothing special"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee in Los Angeles, CA
    Former Employee - Management Trainee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    great people to work with

    Cons

    HORRIBLE work schedule m-f plus weekends
    mean customers


  7. "Manager trainee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orange, CA
    Current Employee - Anonymous Employee in Orange, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Enterprise full-time (More than a year)

    Pros

    Looks good on resume, overtime pay

    Cons

    Long hours, always moving around, poor management

    Advice to Management

    Promote the ones who actually care, increase pay or reduce hours to balance work life, increase min wage or something


  8. "Branch Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Los Angeles, CA
    Former Employee - Branch Manager in Los Angeles, CA
    Positive Outlook
    No opinion of CEO

    I worked at Enterprise full-time

    Pros

    Good people to work with coming out of college.

    Cons

    Not a place to work for a career. Get you experience and get out.

    Advice to Management

    Cut middle management out


  9. Helpful (1)

    "Management Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Assistant in Los Angeles, CA
    Current Employee - Management Assistant in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Co-workers
    Happy hours
    room for advancement if you like kissing a**

    Cons

    customers suck
    long hours
    volatile upper management
    shady ways of conducting business

    Advice to Management

    try to keep your employees more happy and hire more people


  10. "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Los Angeles, CA
    Current Employee - Assistant Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Enterprise full-time (More than 3 years)

    Pros

    If taken seriously, you can learn a lot about how to manage a business. You meet some really great people who can turn in to long term friends after you've decided to leave the company. Companies that know about the Enterprise program usually put you at the top of their recruiting list because they know how hard your work and how success-driven you are to be the best!

    Cons

    There is absolutely no work life balance and promotions aren't based on performance. In my time with this company I've seen the people who know the least with average performance get next level promotions handed to them. Upper management will never give you straightforward answers as to why you aren't able to apply for the next position and if you voice your concerns you become disposable to the company really quick. Your average work day usually consists of an 10-11 hour shift in which you may or may not be given a lunch break and to add insult to injury, as a manager you are expected to stay longer when things that couldn't be taken care of during your shift need to be done. Staffing is ALWAYS an issue and you will usually find yourself wearing 2-3 different hats to make up for the lack of people your branch has. The position is stressful at times and pay is based on salary plus commission which will fluctuate depending on the branch you are sent to.

    Advice to Management

    If your plan is to move up with this company, PLAY THE GAME! Never divulge too much information to anyone and make sure you do and say everything management wants to see and hear.


  11. Helpful (1)

    "Overworked, competitive, great management program, too many hours, no work life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in La Crescenta, CA
    Current Employee - Branch Manager in La Crescenta, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Competitive environment, great management trainee program, love the people, great experience running a business, potential to advance, gain a lot of management knowledge

    Cons

    Too many hours, not enough pay, no work life balance, have to interview for every position, even if it's a new branch!



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