Enterprise Reviews in Pittsburgh, PA | Glassdoor

Enterprise Pittsburgh Reviews

Updated March 15, 2017
46 reviews

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Pittsburgh, PA Area

3.0
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Enterprise President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
13 Ratings

46 Employee Reviews

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Pros
  • Great training program, supportive upper management, All of management started at the bottom (in 366 reviews)

  • I discovered a lot about the customer service field and how to conduct business (in 538 reviews)

Cons
More Pros and Cons

  1. "enterprise job"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at Enterprise (More than a year)

    Pros

    easy job to do and pay is okay for just cleaning cars

    Cons

    Can get boring after awhile cleaning the cars


  2. "Deceptive hiring"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Agent in Pittsburgh, PA
    Former Employee - Service Agent in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Enterprise full-time (Less than a year)

    Pros

    I cannot say there are any pros except I did get paid on time.

    Cons

    Pay, management, career advancement. Lead me to believe I was going to be splitting time in management training and vehicle prep. Spent absolutely no time in management training.

    Advice to Management

    Be more honest during interview process


  3. "Management trainee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Assistant in Pittsburgh, PA
    Former Employee - Management Assistant in Pittsburgh, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Enterprise full-time (More than a year)

    Pros

    Stable income, growth potential, training program

    Cons

    Alot of male preference despite female corporate figure, zero flexibility in training program.


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  5. "Management Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Assistant in Pittsburgh, PA
    Current Employee - Management Assistant in Pittsburgh, PA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Enterprise full-time

    Pros

    Fun work atmosphere, great benefits, vacation/choice time

    Cons

    Hours, promotions on likability, customer frustration

    Advice to Management

    Plan a different work schedule


  6. "Great Opportunity!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Rental Manager in Pittsburgh, PA
    Current Employee - Branch Rental Manager in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have worked at Enterprise for over 2 years. In that time, I have learned an incredible amount in Sales, Customer Service, and how to run your own business. You learn everything about this company from the ground up. One of the founding values of the company is "We work hard, and reward hard work" and that is 100% accurate. I have had a blast since I have started at Enterprise and if you put in the work, you will be rewarded.

    Cons

    The hours are long and aren't for everyone but if you are career driven and money motivated, you will be very successful at Enterprise.

    Advice to Management

    Don't lose focus on training and developing younger employees. Keep giving instant feedback whenever a new or experienced employee does something to make them realize you are paying attention


  7. "Opportunity provided"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Pittsburgh, PA
    Former Employee - Branch Manager in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook

    I worked at Enterprise full-time (More than 3 years)

    Pros

    Enterprise is willing to hire you with little to no professional working experience. There is plenty of opportunity to move up through internal promotions, most of which are performance based. This is a good company to start a career with and use as a springboard to a better opportunity.

    Cons

    Long hours, pissed off customers, trying to find cars when one simply does not exist, entitled area managers, churn and burn employees, and did I mention hours? If you are willing to work over 60+ hours a week, then you won't mind that aspect of the job. Any job where you deal with the general public can be a challenge, this one seems to take the cake. A large portion of your customers consist of people who just wrecked their own vehicle, are pissed off, and have to deal with filing an insurance claim, finding a bodyshop to repair their car, then finally dealing with the rental. This leads to plenty of unfound tension from the customer.

    Advice to Management

    It is a simple business and Enterprise is easily the best rental car brand out there.


  8. "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Rental Manager in Pittsburgh, PA
    Current Employee - Assistant Branch Rental Manager in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Room for advancement.
    Opportunity for growth.
    Employee development.
    Ok place for fresh college grads.
    Work hard stand out amongst your peers in training to quickly get promoted and get out.

    Cons

    Work life balance.
    Not a diverse work force.
    Customer service culture.
    Upper management accountability

    Advice to Management

    Take care of employees better.
    Improve on diversity and inclusion initiative.


  9. "Service Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Agent in Pittsburgh, PA
    Former Employee - Service Agent in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Enterprise full-time (More than a year)

    Pros

    Huge discount on car rental
    Drive latest cars
    Great overtime wage

    Cons

    Poor management
    Low employee morale
    High employee turnover rate
    Don't expect to be valued

    Advice to Management

    Pay more attention to the service agents. They are the heart and soul of the company. Dirty car = no sale.


  10. Helpful (1)

    "1 Year Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managemet Trainee in Uniontown, PA
    Current Employee - Managemet Trainee in Uniontown, PA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Enterprise full-time (More than a year)

    Pros

    Awesome co-workers
    Management Skills
    Advancement Opportunities

    Cons

    Long Hours during the day
    Offices are always Understaffed
    Cleaning Cars
    Threatening Customers

    Advice to Management

    Hire more employees and provide more of a work/ life balance


  11. "Good for Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Manor, PA
    Current Employee - Assistant Manager in Manor, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Experience in many areas including sales, marketing, customer service, organization, and leadership. The management training program is a good area for recent graduates to start.

    Cons

    High stress position with a minimum 48 hour work week. Branches are frequently understaffed which adds to the stress. Managers are promoted based on sales numbers, not necessarily their leadership skills.



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