Enterprise Reviews | Glassdoor

Enterprise Reviews

Updated June 28, 2017
6,345 reviews

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US - All Cities Full-time Part-time

6,345 Employee Reviews

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Pros
  • Great training program, supportive upper management, All of management started at the bottom (in 382 reviews)

  • You learn how to manage a business as far as costs/profit & customer service go (in 571 reviews)

Cons
  • Work/life balance can be difficult to some individuals (in 1334 reviews)

  • Long hours cause no work life balance (in 480 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great family business, amazing foundation, be ready to work your tail off if you want to succeed."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee Promoted to Account Executive Car Sales in Fort Myers, FL
    Former Employee - Management Trainee Promoted to Account Executive Car Sales in Fort Myers, FL
    Doesn't Recommend
    Approves of CEO

    Pros

    It really teaches you to take hold of your own business. If you are looking to learn about how businesses work from the ground up without having to sign your own paycheck, this is a great place to get MBA experience without an educational program. The business at a corporate level is amazing. The foundations upon which the company was founded are wonderful and to see how the home office in St. Louis functions really makes you see that at least that is run based on the Jack Taylor's ideology of how a company should run.

    Cons

    You work like a dog for minimal compensation. At a group level, everything runs differently than corporate ideology. The company has grown so quickly, it has begun to lose control of what happens down in the trenches. You wear a suit, you wash cars, and you shuttle upset customers to and fro, all while being treated as if you work at McDonalds. If the branches could be run the way corporate functions, it would be a wonderful world but let's face it, a family business covering that type of territory is bound to go rogue. It was a wonderful opportunity for me to learn a lot about the world and about business but I definitely wouldn't recommend it for the faint of heart. It may be listed as one of the best companies with whom to begin a career but that is only because anyone who sees Enterprise on a resume knows you are willing to work like a dog.

    Advice to Management

    I believe the Taylor family has done a wonderful job with the foundation of the company but as mentioned, it is difficult for a family business to keep reign on a company that large. I wish Jack and Andy could touch every MT and really show them the values of the truly family business, I believe the company could be a better opportunity but let's face it, you need employees who are willing to work in the trenches and fight over the increasingly small number of opportunities for advancement. I was extremely fortunate to be spotted as talent and had a VP promote me to level II, 2 months out of college but those opportunities and relationships in a group that motivate the hard workers. I just think it would be beneficial to show the lower level employees, what it is that Jack founded. Where the company came from and what part they play in it today. Showing them the foundation and the direction it is going, helps employees understand and appreciate the hard work they will put in.


  2. Helpful (4)

    "Stay away from Enterprise Rent-A-Car!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Trainee in Laguna Niguel, CA
    Current Employee - Management Trainee in Laguna Niguel, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    It looks good on your resume. Future employees know Enterprise works you to the bone: 10 hours a day, 6 days a week. You learn how to market yourself to accounts, deal with difficult customers, and appreciate a normal work week with future jobs. Overall, I feel that you do gain marketable skills such as sales, customer service, marketing and management. You meet people from all over the area to network and make friends.

    Cons

    No work and personal life balance. 7am until 6:30pm are normal work hours. You get no respect from customers. You ruin nice clothes and shoes washing cars and running around sweating.

    Advice to Management

    Listen to the trainees. Try to motivate and inspire them more when they are burnt out.

  3. Helpful (2)

    "misery"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee Intern
    Former Employee - Management Trainee Intern
    Doesn't Recommend
    Disapproves of CEO

    Pros

    young staff, dress code, possible bonuses if you are able to get someone to buy their used cars, lots of lunches paid for by the company

    Cons

    long hours, washing cars in summer heat in a suit, management is not the best and brightest, TERRIBLE PAY, very political,
    Work at the front desk of a hotel, same job, better pay and you don't have to wash cars

    Advice to Management

    pay employees more, allow men to wear more colors than white shirts, allow vacation without a guilt trip, hire more staff for each location washing cars in suits is unheard of in real business settings


  4. Helpful (3)

    "Great place to start a career elsewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager
    Current Employee - Assistant Branch Manager
    Approves of CEO

    Pros

    Promotions are fair and unbaised, based upon your "numbers" which do, in all fairness, present a reasonably accurate picture of your abilities as a manager in areas of customer service, profitability, growth, and training others.

    Cons

    Most new-hires are fresh out of college and have no other "real-world" experience. Thus, you will be overworked and underpaid for the first five years. Opportunities for advancement generally plateau after the first year. Your first two promotions come quickly, giving a false perception of upward mobility. Actual turnover rate is much higher than reported. After you've learned all you can learn from your (presumably) first career here, you will inevitably realize that your time is more valuable than what you put up with and how little you get paid.

    Advice to Management

    Don't get too comfortable. Ask yourself: "Are these skills transferrable?"


  5. Helpful (4)

    "Be very very careful..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Trainee in Oklahoma City, OK
    Current Employee - Management Trainee in Oklahoma City, OK
    Doesn't Recommend
    Disapproves of CEO

    Pros

    *Hire recent college grads
    *Outstanding training program
    *Good foundation for business basics, with exposure to all areas of business (accounting, management, marketing, sales, etc.)
    *The experience looks good on a resume

    Cons

    *Hours are very very long
    *Pay is very very low
    *Advancing in the company is NOT available
    *Sales is the only criteria for promotion in a management job
    *Upper management spends little to no time listening to employees
    *Washing cars in business dress
    *Retail hours are unflexible for personal life (doctor's appointments, etc.)
    *Generally unpleasent job description (mostly unhappy customers, washing cars, pushing insurance, running out of cars)
    *Money is number one

    Advice to Management

    The leadership has lost sight of what they call their "founding values". Employee retention is no longer important. They encourage the managers to consistantly get the immediate return, there is no thought of long term profitability or growth. All attention is placed upon the here and now.


  6. "DO NOT WORK HERE"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wayne, NJ
    Current Employee - Anonymous Employee in Wayne, NJ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The best part about working for this company is all of the customers you meet. Network as much as possible and hope to find a new job!

    Cons

    Terrible pay, high turnover, YOU HAVE TO WEAR A SUIT AND WASH CARS IN THE HEAT OF THE SUMMER AND THE COLD OF THE WINTER?!?! WHAT?!?!

    Advice to Management

    Please increase pay and focus on retaining good employees. Long term profitability will only be possible if you maintain a good reputation and keep good employees.


  7. "A Great Place if you are in the "in" crowd"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Assistant in Tampa, FL
    Current Employee - Management Assistant in Tampa, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    A good place to get started. Gives employees a chance to learn and practice management skills. Gives young people a chance to know what hard work is like.

    Cons

    The promises made at interview time are not only inaccurate, but border on downright lies regarding your salary. Promotions to management are decided long before the interviews. They are to be had when you are "friends" of the person making the decisions. You can be the best of the best, but not chosen because the person making the decision wants their "friend" in there.

    Advice to Management

    Focus on the customer more and the numbers less. Practice and enforce the core values. When an employee turns another couple of employees in for "cheating", do something about it instead of promoting the cheating employees.

  8. "Surrender your life..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good dental, medical & vision health packages. Get to drive & clean some newer, nicer vehicles. Occasionally you have good co-workers.

    Cons

    Where to start? This list is endless, how about washing cars in a shirt & tie at 730am . Spending your one day off per week thinking about how you have to go to work the next day.

    Advice to Management

    Institute 40hr work weeks and bump up the pay for new starting employees. Don't force employees rent cars to deadbeats on cash and then expect the college grads to work as repo-men.


  9. "Work experience at Enterprise."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mangement Trainee in Dallas, TX
    Former Employee - Mangement Trainee in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There is always room for growth in the company. You can move up as quickly as you want if you work hard enough.

    Cons

    You will start off where everyone does, wearing a suit and washing cars. The hours are long and it is very draining. They book as many reservations as possible without having cars available. They lie to customers. I was not ok with many of the practices going on within the company.

    Advice to Management

    I would advise paying more or promoting much more quickly. I was not willing to be working in a branch location for 3-5 years before moving to corporate. THe facilities are not nice or well kept. You need to make major improvements


  10. Helpful (1)

    "Stack of promises that come tumbling down"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Trainee in Dallas, TX
    Current Employee - Management Trainee in Dallas, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    You will have a job.
    You will grow quickly to learn how to be a manager because of the seemingly impossible workload that is dumped on you.
    You will learn how to improve your time management skills because of under staffing being the norm.
    Your customer service skills will be improved because the business model will constantly have customers angry at the situation they are in.
    You will learn how to communicate better in order to charge the customer more than they should or have the in an unsafe vehicle.
    You will learn how to talk to employees under you so that every conversation is routed to it being their fault.

    Cons

    Please see Pros and evaluate those comments. If you are unable to see the cons, Enterprise is the company for you.

    Advice to Management

    Promoting based on sales primarily? I find that interesting seeing that I've been a part of one of the top income branches on a regular basis with a steady roll of high esqi scores,,,,,,,alas I'm still not fit to be a manager.


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