Enterprise Reviews | Glassdoor

Enterprise Reviews

Updated June 22, 2017
6,327 reviews

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US - All Cities Full-time Part-time

6,327 Employee Reviews

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Pros
  • Great training program, supportive upper management, All of management started at the bottom (in 382 reviews)

  • You learn how to manage a business as far as costs/profit & customer service go (in 564 reviews)

Cons
More Pros and Cons

  1. "Great For Summer Internship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee in San Francisco, CA
    Former Employee - Management Trainee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Enterprise (More than a year)

    Pros

    Great training
    Energetic environment with co-workers

    Cons

    Long hours
    Takes time to move up towards branch manager and then to corporate

    Enterprise Response

    Jun 9, 2017 – Manager: Employer Brand

    Glad you enjoyed the energetic branch community as a Management Intern! Our 2017 Summer Interns are in full swing already, and taking great care of our customers!


  2. "Great Company for Work From Home"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Phoenix, AZ
    Current Employee - Customer Service in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise full-time (More than a year)

    Pros

    Very organized. Good structure. not a lot of overview from supervisors. Bonus structure is easy and great. Car rental Benefits are great. Good repor with supervisors.

    Cons

    Tech compatibility is difficult to maintain. Very difficult to advance in company. Process to transfer or advance is very difficult.

    Advice to Management

    Advice to weigh performance metrics with tech compatibility.

    Enterprise Response

    Jun 9, 2017 – Manager: Employer Brand

    Thanks for your review on our Work From Home opportunities. We'll pass along your feedback to the WFH team.


  3. Helpful (1)

    "Pros and Cons to every Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Long Beach, CA
    Former Employee - Branch Manager in Long Beach, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Enterprise full-time (More than 3 years)

    Pros

    You learn how to run your own business and you learn how to make something out of nothing.

    Cons

    Long hours, low pay for lower level employees and hard work/life balance.

    Advice to Management

    they already know


  4. Helpful (1)

    "Great Learning Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Asheville, NC
    Former Employee - Branch Manager in Asheville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Enterprise full-time (More than 3 years)

    Pros

    Fast track program to learning how an aggressive business operates and grows. The culture at Enterprise is easy to fit into, especially working with lots of young, self-motivated, and fun people. My two and a half years at erac taught me more about business than four years of college did. Things you will learn to master at erac include: customer service, sales, marketing, planning, scheduling, employee management, and that doesn't even include the Enterprise specific skills you will also learn.

    Cons

    Work life balance is a less than desirable, especially once you get into management. The pay is more than fair considering you can be a kid out of school with no work experience and making a good salary. However, once you get into branch management, the pay is worth the job description, but not worth the reality of what you have to deal with.

    Advice to Management

    Keep pumping up the culture and staying involved with your employees, that is something I miss and will always remember. As time went on during my time, I did notice that there is a disconnect forming between corp and the front lines, spend some more time in your branches and understand that every branch is different for a reason. More feedback from people other than your area manager would have been appreciated. I always new I had a future with the company if I stayed, but a little frustrating when I don't hear that from admin until after I put in my two weeks.

    Enterprise Response

    Jun 9, 2017 – Manager: Employer Brand

    This is great feedback, thank you! I'm sorry you didn't have much awareness to future opportunities during your time with us. We hope that most employees are able to discuss upward mobility and ... More


  5. "Too many "performance metrics"."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Remote, OR
    Former Employee - Customer Service Representative in Remote, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Enterprise full-time (More than 5 years)

    Pros

    I worked as a Cust.Service Agent. I liked it at first. Great training and wonderful managers.

    Cons

    After a while I discovered during the slow rental months, (October - April) our work load went down and so did our hours. We were made to clock out when the work load got light. Really hurt my family. Also, too many "performance metrics" to deal with. Created a lot of stress.

    Advice to Management

    Lighten up on the metrics. It got ridiculous.


  6. "station manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Station Manager in Buffalo, NY
    Current Employee - Station Manager in Buffalo, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise full-time (More than 3 years)

    Pros

    A company that care about its employees

    Cons

    Not as well compensated for the amount of work


  7. Helpful (21)

    "You get what you give"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Tualatin, OR
    Current Employee - Branch Manager in Tualatin, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise full-time (More than 5 years)

    Pros

    Awesome benefits, ability to run your own business, ability to make a ton of money, good training, ethical, honest, strong wholesome values, profit sharing, 3% 401k match, profit sharing, ability to move up quickly. The harder you work, the faster you move up. I love working here and I have no plans of leaving anytime soon.

    Cons

    Because branches are open based on demand, usually 730-6 m-f and at most branches weekends, employees work long long days. Minimum of 49 hours a week-which is usually fine unless/until you have a new family.

    There is no paid paternity leave but time off is granted.

    As a new employee you are sold the Enterprise dream. If you are lucky enough to be placed at a branch with a good, well developed, and engaging leader, you will succeed and live that dream. If you are placed with a newer (not always true) or less than ideal leader, you'll quickly feel overworked and under appreciated.

    Advice to Management

    Exit interviews are filled with complaints about hours. Stop trying to put this on managers and their lack of development and engagement. Great things happen when we listen to our customers and each other. Listen to your exiting employees and come up with a solution for less than 49 hr work weeks. I'm sick of hearing "50 hr work weeks are the new 40 hr work weeks." No they're not. You ask us to sell how easy 49 hours feel but you know it's hard and we both know Enterprise makes enough money to pay the same without all the overtime. I'm tired, you're tired, our employees are tired, fix it.

    Enterprise Response

    Jun 9, 2017 – Manager: Employer Brand

    Thanks for the review! In regards to paternity leave, the paternity leave program grants up to five days of paid leave for all eligible full-time employees. If you have completed two years of ... More


  8. "management traniee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Trainee in Bethesda, MD
    Current Employee - Management Trainee in Bethesda, MD
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise full-time (Less than a year)

    Pros

    great people and you can make a lot of money

    Cons

    long hours and shifts and you really wont have a social life

    Advice to Management

    wish the hours were 8 hour days instead of 10


  9. "Manager Trainee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Trainee in Saint Louis, MO
    Current Employee - Manager Trainee in Saint Louis, MO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise (Less than a year)

    Pros

    Great Job out of college, you perks when hitting sales goals

    Cons

    Not enough wok life balance you'll get burnt out fast, the airport schedule is not consistent

    Advice to Management

    Have a plan for the next day


  10. "Long Days"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in New York, NY
    Current Employee - Senior Customer Service Representative in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at Enterprise part-time (More than a year)

    Pros

    Very good discount but you only get 60 rental days per year

    Cons

    Shifts are 12 hours. You get no benefit; Pay is $13hr in NYC; Interns get paid more...
    Your capped at 25 hrs per week


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