Entertainment Cruises Reviews | Glassdoor

Entertainment Cruises Reviews

Updated April 5, 2017
107 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Approve of CEO
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Kenneth Svendsen
19 Ratings

107 Employee Reviews

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Pros
  • Most co-workers are fun to work with (in 9 reviews)

  • Amazing work environment, strong company culture, supportive leadership (in 11 reviews)

Cons
  • low pay long hours no benefits sales and management divorced from real world day to day ship operations (in 9 reviews)

  • it is truly all customer service and then you may get lucky with a sale once in a while (in 6 reviews)

More Pros and Cons

  1. "It was what it was"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deckhand in New York, NY
    Current Employee - Deckhand in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Entertainment Cruises (More than a year)

    Pros

    I loved working on boats, being outdoors, not being trapped at desk.

    Cons

    seasonal job, very low pay for the first few years. Not the kind of company that really cares about anything other than making a profit. Great summer job for kids who don't want to be stuck in an office, and want to be outside. I think they hire almost anyone- which is great. Everyone deserves a chance.


  2. "Intern to Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Center Representative in Chicago, IL
    Current Employee - Contact Center Representative in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Entertainment Cruises part-time (More than a year)

    Pros

    - moving up is quite possible
    - great summer hours [and a bit late spring/early fall]
    - fun excursions and events

    Cons

    - turnover is extremely high, people leave all the time. Makes it hard to want to stay especially since they in no way give competitive pay, no benefits, even after staying more than a year.
    - most hires are not for this industry, rather kids still in school downtown
    - management seems to always change, no one is consistent in their managing skills. many things are confusing in what to tell guest as answers very per person.

    Advice to Management

    Make us want to stay, hire more of those within the sales/hospitality industry who actually plan on staying. Consistent answers would be great, maybe create some sort of guideline?

    Entertainment Cruises Response

    Feb 10, 2017 – Entertainment Cruises

    Thank you very much for your feedback. We value you as a shipmate in our office and take all feedback into account when making decisions to continually improve. I am glad to see you enjoy working ... More


  3. "very good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - First Mate in Washington, DC
    Former Employee - First Mate in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great work place and environment

    Cons

    pathetic pay. cant survive on it

    Advice to Management

    pay your employees a livable wage


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Not so good. Do not value hard work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Approves of CEO

    I have been working at Entertainment Cruises (More than a year)

    Pros

    Great coworkers
    Nice views
    YOUR manager will vouch for you

    Cons

    Pay is not enough for all the work you do.
    They expect you to work every holiday with no bonus or time and a half and act like you don't have family
    Do NOT appreciate their employees
    People who work in the offices upstairs are a lot more appreciated.
    Always creating new rules

    Advice to Management

    Offer incentives that DO NOT include only sailing on the boat. Offer a bonus or time and a half to those missing out on their families to help you.

    Entertainment Cruises Response

    Dec 14, 2016 – Entertainment Cruises

    Thank you for your feedback. We apologize if you felt that you were not valued on our team. Entertainment Cruises, Inc. recognizes that our shipmates are just as pivotal to our success, as our ... More


  6. "EC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Chef in Boston, MA
    Current Employee - Executive Chef in Boston, MA
    Recommends
    Positive Outlook

    I have been working at Entertainment Cruises full-time (More than a year)

    Pros

    Good environment, opportunities for growth, varies in types of food service

    Cons

    Seasonal, benefits for salary only

    Entertainment Cruises Response

    Oct 14, 2016 – Entertainment Cruises

    Thank you so much for your comments. I’m so glad that you enjoy the work environment and opportunities for growth at Entertainment Cruises. I agree that the seasonality of our business presents its ... More


  7. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Waiter in Chicago, IL
    Current Employee - Server/Waiter in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Entertainment Cruises full-time

    Pros

    You get to work on a boat. Plus best view in the world is the Chicago city skyline

    Cons

    Its hard work and tips arent always the best


  8. "Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    No opinion of CEO

    I worked at Entertainment Cruises part-time (More than a year)

    Pros

    Very friendly work atmosphere, great staff who really makes sure you have a good understanding of the position, very helpful. Relaxed work environment, great part-time job and very flexible.

    Cons

    The hourly pay and job can get really repetitive after a while.

    Entertainment Cruises Response

    Sep 7, 2016 – Entertainment Cruises

    Thank you for sharing your feedback about your experience in our Contact Center. Our team does a great job in training and welcoming the new shipmates. We strive every day to ensure the culture and ... More


  9. "Unscrupulous employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Entertainment Cruises full-time (Less than a year)

    Pros

    You get to see the Statue of Liberty

    Cons

    No break, bad/low pay for serving on the water, treat employees as if they're supposed to work for free. Sneaky and try to stiff you in pay and overtime. Criminal management on Chelsea Piers.

    Advice to Management

    Pay people their money. You earn millions of dollars and don't want to pay people what they earned...b.s. This isn't 1617.

    Entertainment Cruises Response

    Sep 14, 2016 – Entertainment Cruises

    Hi, I am very sorry to hear you feel this way. I assure you we value all of our shipmates and would welcome a conversation with you to better understand what happened during your time with us ... More


  10. "Server assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server Assistant in Chicago, IL
    Former Employee - Server Assistant in Chicago, IL
    Recommends
    Positive Outlook

    I worked at Entertainment Cruises full-time (More than 3 years)

    Pros

    Best reason to work at the boat cause i love help other people and ineract with others

    Cons

    I really didnt have a downside at work cause everybody got alone

    Advice to Management

    Really enjoy working on the boat

    Entertainment Cruises Response

    Jul 27, 2016 – Entertainment Cruises

    We appreciate you taking the time to provide feedback and are grateful for your positive review. As a server assistant you are one of the first people our guests encounter and your happiness ... More


  11. "Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Marketing Intern in Chicago, IL
    Former Employee - Sales and Marketing Intern in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    extra incentives, summer outings, one free cruise per year

    Cons

    terrible hours, low pay, high employee turn over rate, commission based pay

    Entertainment Cruises Response

    Aug 1, 2016 – Entertainment Cruises

    Hi – I’m sorry to hear you feel this way. I would welcome the opportunity to discuss the concerns as we are always striving to continually improve. You can reach me at ... More


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