Entertainment Cruises Reviews | Glassdoor

Entertainment Cruises Reviews

Updated December 8, 2017
129 reviews

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3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Kenneth Svendsen
29 Ratings

129 Employee Reviews

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Pros
Cons
  • Low pay, computers are slow making it difficult to do job well (in 11 reviews)

  • it is truly all customer service and then you may get lucky with a sale once in a while (in 6 reviews)

More Pros and Cons

  1. "Great Summer Work"

    StarStarStarStarStar
    Current Employee - Server
    Current Employee - Server
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Entertainment Cruises part-time

    Pros

    Flexible schedule, good culture, friendly staff.

    Cons

    Tough winter hours (it is a cruise ship on the east coast, so that comes with the territory).

    Advice to Management

    Don't ask your staff to do something you aren't willing to do yourself.

    Entertainment Cruises Response

    Nov 27, 2017 – People/Payroll Intern

    Thanks so much for taking the time to share your thoughts about your experience with Entertainment Cruises. We try to create an environment that the shipmates enjoy and want to be a part of. I’m... More


  2. "Interesting Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Entertainment Cruises part-time

    Pros

    -meeting and interacting with different people
    -strong staff
    -discounts on cruises
    -lots of available shifts

    Cons

    -upper staff (management) sometimes was disorganized
    -poor training
    -occasional lack of teamwork
    -lots of call outs

    Advice to Management

    To do more staff improvements, make sure everyone is trained correctly

    Entertainment Cruises Response

    Dec 12, 2017 – People/Payroll Intern

    First off, let me start off by saying thank you for your time as a Shipmate here with us at Entertainment Cruses. Like you, I started off as a part-time shipmate as well so I take a lot of your... More

  3. "Sales and service to the hospitality industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in New York, NY
    Current Employee - Sales Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Entertainment Cruises full-time (More than 5 years)

    Pros

    Great place to work and the product is awesome. The culture here is amazing where everyone from sales to operations all work together to ensure the guests are happy. Management is great, they give us the tools and direction to be successful. I've worked at a few other sales organizations and Entertainment Cruises is at the top of the list.

    Cons

    Not much. All teams are very passionate about their roles in executing a successful event.

    Advice to Management

    Keep current products in place to continue success.

    Entertainment Cruises Response

    Dec 5, 2017 – People/Payroll Intern

    Thank you for posting your experiences with Spirit Cruises and we appreciate all the hard work and efforts all our shipmates put in every day. This is why we have such a great culture. We will... More


  4. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Entertainment Cruises full-time (More than 3 years)

    Pros

    Provide all the tools needed for growth within the company, and useful for future career opportunities

    Cons

    Only con is that I could wear pajamas to work most days


  5. "Waiter"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Entertainment Cruises full-time

    Pros

    Fun environment, the best location to work in a restaurant, great colleagues

    Cons

    manager can ruin your day, tips can vary, you are a number

    Entertainment Cruises Response

    Oct 17, 2017 – People/Payroll Intern

    Thank you for taking the time to tell us about your experience at Entertainment Cruises. We try to create an environment that the shipmates enjoy and when someone says “best location to work in a... More


  6. "Haphazard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Entertainment Cruises full-time (More than 5 years)

    Pros

    It*s a job. It's sort of a paycheck

    Cons

    Low pay no consistent review of employee performance unless it is bad bs mvp/oss reward cruises instead of merit pay increases haphazard planning on cruises supplies and logistics.

    Advice to Management

    Spend more effort seeing things as the servers SAs and deckhands experience the job. Seek out and act on their concerns as to what will provide them the mechanics and needs that will allow them the ability to consistently provide our guests the best possible experience. An example would be carts that carry tables upright and better communication to customers of the best options for arrival at pier (bus,uber, time etc) Identify and seek out employees who have useful input -don"t just have management send out mandates. Have sales staff work a cruise as ships/restaraunts crew.

    Entertainment Cruises Response

    Nov 6, 2017 – People/Payroll Intern

    Dear Shipmate – thank you very much for your valuable feedback. It is certainly always helpful to get feedback from all shipmates, not just upper management. I’m sure there are areas that we have... More


  7. "Server/Bar Tender"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Bartender in Chicago, IL
    Former Employee - Server/Bartender in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Entertainment Cruises full-time (Less than a year)

    Pros

    Great money, fun cruises, long hours

    Cons

    Unprofessional, unclean, poor working conditions, poor management, poor security, favoritism towards certain staff

    Advice to Management

    Conduct thorough background checks, get better security, stop drinking on the job

    Entertainment Cruises Response

    Oct 11, 2017 – People/Payroll Intern

    We are sorry to hear your concerns. We strive to create an environment of values and behaviors that will not only benefit our guests, but shipmates alike. Our management team strives to work toward... More

  8. "Overall good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    fun environment, great coworkers, decent pay

    Cons

    some of the glasses and silverwear and tables could have used an upgrade

    Advice to Management

    Treat your people well because they are your greatest assests.


  9. Helpful (1)

    "Generally Speaking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Chicago, IL
    Current Employee - Sales Representative in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Entertainment Cruises part-time (More than a year)

    Pros

    Very fun and easy going environment. Management within the call center is fair and balanced.

    Cons

    The corporate staff is very disconnected from the rest of the company.

    Entertainment Cruises Response

    Jul 20, 2017 – People/Payroll Intern

    Thank you for your feedback. We pride ourselves in our management style and focus on this everyday to ensure our shipmates are treated with respect and are treated fairly. Our fun and easy going... More


  10. "Good, not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Entertainment Cruises full-time (Less than a year)

    Pros

    Fun, enjoyable work
    Great people and shipmates
    motivating job that connects you with guests

    Cons

    Low pay
    No bonuses for working major holidays
    Seasonal, hourly, and not guaranteed full or part time hours

    Advice to Management

    not much advice to management, but wished we had a bonus working major holidays. more pay per hour

    Entertainment Cruises Response

    Aug 22, 2017 – People/Payroll Intern

    Thanks so much for taking the time to tell us about your experience as a shipmate for Entertainment Cruises. I’m glad you find it fun and that you have the opportunity to connect with people... More


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