Epic Reviews

Pros

Autonomy, independence, culinary, cool campus

Cons

Blackbox management, upper management is out of touch

Pros

The people are amazing. I love the campus, the food, the daily work, and the salary is fair.

Cons

I'm very tenured and have seen the company change precipitously for the worse. Upper MGMT/leadership has lost its way. CEO makes poor, erratic decisions and is out of touch. Dev leadership is toxic. I will quit the second my stock vests.

Pros

- Working with incredibly talented, dedicated, competent, and motivated people - Teamwork, and all-hands-on-deck approach to customer problems - Varied and flexible work, responsibilities, and opportunities - Limited micromanagement - Many educational resources and chances to get involved in unique areas - Casual dress code

Cons

- Salary and compensation is a black box. Especially for work that falls outside the typical job role (aka project management or tackling large, customer-facing initiatives as a QAer still pays like just a QAer) - Upper Management is caught in the past and refuses to change. Working from home during COVID only came about after employee petitions and emails to the media bullied them into allowing it temporarily. Same for parental leave. - Vacation caps out at 3 weeks, regardless of tenure - No option for flexible work/work from home

Pros

I have nothing but great things to say about Epic. They have been great to me and my family. I couldn't ask for a better employer. I've heard of others being overworked or mistreated. I can't say I've ever seen that personally. They always been fair in what they expected from me. As for the other reviews, many of them aren't fair in my opinion. If you'll notice the average rating dropped a ton when Epic asked employees to come back around Aug of 2020 while covid was still happening. Many claimed Epic wasn't listening. If you look back at history it turns out they did change their mind. They've also change their mind on a couple other choices. I don't think Epic is perfect. No company is, but many were too quick to throw Epic under the bus in my opinion. It is a good company with good principles. I'm looking forward to working here for many more years.

Cons

I do wish I could work remote after covid, maybe they will change their mind. That said I understand why that hasn't been allowed in that past and I support it.

Pros

- The people you work with are incredibly smart and sociable. - The campus is very impressive. - The food is unbeatable. - You will learn quickly, be supported well, and take on a lot of responsibility very early.

Cons

- The work is difficult and it often feels that you are expected to know things that you are entirely unfamiliar with. - The training covers the basics, but some of the more important information is either passed down by word of mouth or very poorly documented. - Leadership is a black box. Not even managers have full insight into the decisions being made, and they are often made with poor timing and minimal communication. - The level of work can be entirely overwhelming. Even if you are good about saying no, it will eventually come to the point where you have to say yes to something. - PTO is abysmally low and you'll get incredibly far behind when you do take it.

Pros

- great food - Independence in work, someone not looking over your shoulder every minute - Flat Hierarchy means you have the same opportunities and advocacy as someone with a higher tenure to provide feedback, etc. - Office space is generous (you get an office) - High Expectations for hiring = 99% of the time the person at the other end of the phone is competent and helpful - Job outcomes are meaningful and impactful - you often are saving the organization millions of dollars, saving patient lives, or generally helping healthcare providers be successful - You do make good money

Cons

- Programmer-centric company = best product in the industry, but less focus on this role in particular. - Prone to overworking project managers due to competitiveness of sales overpromising and constant understaffing - high-burn rate of PMs means you will loose friends within the first 6 months, more after that. This seems to be intentional as my first point suggests, PMs are a necessary evil to install the product. - Flat hierarchy = no real career progression beyond taking on new roles - 'black box' for how raises are determined = there is no "Door to the HR department", raise evaluations and calculations are not disclosed - You will easily work the full 60 hours they warn you about frequently with travel - Work-Life Balance in this role is not often feasible or very difficult for most (not many)

Pros

You'll work with smart people and will forever have the job security of experience with Epic

Cons

Massive distrust of employees, especially around their covid response. Benefits are hugely sub-par - two weeks vacation to start with separate sick time and no work from home when sick (ie, must either come into the office sick or miss a day) is old fashioned and not at all competitive. On the cogito hosting team specifically there was so much weekend and after hours work, with no attempt to reduce it or to graduate out of it after so many years of service that it was really hard to hold down a regular schedule. Hours worked after business hours or on the weekend weren't counted as time and a half or anything, so you would have worked 6pm to 6am Fri-Sun and still be expected to work a full day on Monday. All in all a dead end job without much room for advancement since you will never move on from customer work.