Epic Systems Corporation (Wisconsin) Implementation Services Reviews | Glassdoor

Epic Systems Corporation (Wisconsin) Implementation Services Reviews

Updated March 27, 2017
44 reviews

Filter

Filter

Implementation Services

3.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Epic Systems Corporation (Wisconsin) Founder & CEO Judith R. Faulkner
Judith R. Faulkner
28 Ratings

Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Work life balance for a traveling project manager is pretty much as bad as it can get (in 258 reviews)

  • You'll oftentimes have to put in long hours (in 144 reviews)

More Pros and Cons

  1. "High potential for growth if you put in overtime"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Services in Madison, WI
    Current Employee - Implementation Services in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    Supportive environment for personal and professional growth
    Provides opportunity to learn quickly about a diverse range of project management and healthcare IT
    Lots of opportunities for autonomy

    Cons

    The kind of support you receive is dependent on your ability to communicate your needs
    Pressure to succeed and work overtime is not for everyone
    Self motivation is a must

    Advice to Management

    Spend some time having Sales communicate with Implementation staff more often to ensure promises that are being made won't be grueling and taxing.


  2. Helpful (3)

    "Not a job for someone with a family or a dog."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Services in Madison, WI
    Current Employee - Implementation Services in Madison, WI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    Great campus, bright young co-workers, neat artwork. Lots of opportunities to contribute and make a difference to your customer. Pay is good and Madison is a great place to live, especially during the summer.

    Cons

    Almost no one over the age of 30 is hired at Epic. Mostly male co workers as the policies are not supportive of families or children. Expectations for travel are quite high, as are number of billable hours per month. Because travel is not billable, many implementers are working incredibly long hours on a regular basis. This is NOT a job for someone with a family, or a dog.

    Advice to Management

    Reconsider how staffing is determined so that individuals have a choice in their assignments. Allow individuals who struggle with balancing work and travel with family and community responsibilities to stay with Epic but in a different role. Developing more "extra pair of hands" roles to assist during peak times of stress might be one way to retain good people who need a break. That individuals make a point of specifying that they will not have access to email when on vacation should be an indication that customers can be quite demanding and are perhaps abusive of Epic staff's time and goodwill. Hire and respect those with life experiences--they may bring perspectives that the Company would benefit from considering.


  3. Helpful (6)

    "Good Place to Start, Hard Place to Stay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Services in Madison, WI
    Current Employee - Implementation Services in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) (More than a year)

    Pros

    Company culture is casual
    Supportive co-workers - anyone is willing to help
    Subsidized meals
    Cool office buildings, semi-private offices
    Underground parking for harsh WI weather

    Cons

    Internal documentation and processes are unreliable
    Turnover is high, very few people know the in's and out's
    Workload is not monitored closely enough - good employees are offered opportunities in the form of difficult customers and internal work without limit
    Pay and evaluations are very hush hush - you do not know your raise until it shows up in your bank account
    Most of the company is not very experienced, leading to swirl and inefficiencies
    The company is constantly understaffed but does not take action to change the status quo, only maintain it
    Company does not value internal documentation. This contributes to virtually everything being outdated

    Advice to Management

    Value internal documentation more
    Don't pile quite as much onto your best employees and they'll be much happier


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Great first job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Services in Madison, WI
    Current Employee - Implementation Services in Madison, WI
    Recommends
    Positive Outlook

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    Epic provides you with the tools and support structure to get experience managing a large project. Their staffing structure gives you complete ownership of your projects.

    Cons

    Everyone at Epic works a lot. At some point last year, I was working 40-45 hours / week, and my boss had a conversation with me about taking on more work because I wasn't being challenged enough. I now work an average of 65 hours / week.

    Advice to Management

    Thanks for having staff meeting and talking with the entire company every month.


  6. Helpful (2)

    "Good for recent grads, but don't expect to stick around for long"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Services in Verona, WI
    Former Employee - Implementation Services in Verona, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Epic Systems Corporation (Wisconsin) full-time (More than 3 years)

    Pros

    Campus buildings/art
    Casual dress code
    Benefits (Healthcare, especially)
    Travel
    Training provided

    Cons

    Work/life balance is devalued here.
    No protocol for reporting harassment.
    IS/PM turnover is high
    IS/PM management is not involved with day to day work of reports, which leads to discontinuity, mistrust, and reliance on others to provide feedback.
    Depending on your role, the culture and values of your team can exacerbate the work/life balance problem.
    Analysts on customer IT teams are not well-screened and often the bulk of the project work can fall onto the Epic project team.
    Also, WI is cold, dark, and depressing 6 months out of the year.


  7. Helpful (2)

    "IS GREAT for some, rough for many"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Services in Verona, WI
    Former Employee - Implementation Services in Verona, WI
    Recommends
    Positive Outlook

    I worked at Epic Systems Corporation (Wisconsin) full-time (More than 3 years)

    Pros

    - great place to gain valuable professional skills out of graduate school/university
    - there are some amazingly helpful coworkers at Epic
    - some great benefits
    - if you're in implementer, you're likely going to rack up flight miles and/or hotel points

    Cons

    This place is not for everyone, and your experience will vary TREMENDOUSLY based on:
    - application you're assigned to (which affects the scope of your client work and potential internal options later on)
    - client project you're assigned to (and where they are in their install)
    - your team lead
    - how soon after (or during...) orientation you actually get assigned to a project

    Advice to Management

    Don't throw new implementers on projects while they're still in training. Give new employees more sway/influence in what application/projects they're assigned to. Some applications require more than one AC, especially for large/academic installs.yono


  8. Helpful (2)

    "Epic Systems"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Services in Madison, WI
    Former Employee - Implementation Services in Madison, WI
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Good pay, benefits, smart people at this company. Madison is a great town. Experience in this industry provides great job security.

    Cons

    Travel can be brutal. Steep learning curve at first. Clients can be demanding, and the industry is extremely complex. The corporate culture is quirky and a bit strange.

    Advice to Management

    Continue the good work. Cut out the over the top "portlandia" business culture. It always struck me as somewhat artificial.


  9. Helpful (3)

    "Implementer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Services in Madison, WI
    Current Employee - Implementation Services in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time

    Pros

    -Able to have a lot ownership early on.
    -Pay is highly competitive for little to no experience in the field.

    Cons

    -You get thrown in the deep end really early on without much preparation. "Fake it til you make it" has never been more true except I am not sure how long it will be before I make it.

    Advice to Management

    Prepare your employees for their positions. There are not enough people for all of the work but we are giving the clients newbies who have never done this before and are expected to teach others.


  10. Helpful (2)

    "Good for what it is"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Services in Madison, WI
    Current Employee - Implementation Services in Madison, WI
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than 3 years)

    Pros

    Great to gain new professional skills and save money right out of college
    Great opportunity to learn a lot quickly and fain stills to take to another job where you need experience
    Good healthcare benefits
    They hire good people, so the people you are surrounded with are pretty great

    Cons

    Not long term job unless you are a software developer due to workload, culture, and limited growth options financially - you plateau at a certain point and your title rarely, if ever changes, making it hard to translate on a resume to other companies
    Once you are good at something you are continuously taken advantage of and overworked
    Not a great retirement plan/401k matching
    Culture is exhausting and pretends to care about employees, but they don't

    Advice to Management

    Hire more people and work to retain those with actual experience


  11. Helpful (4)

    "Incredibly rewarding, incredibly frustrating"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Services in Madison, WI
    Current Employee - Implementation Services in Madison, WI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    Your best days will be awesome. You'll go home feeling invincible. The pay is great, healthcare benefits are nice. Great working at a young, energetic company. Learn a lot. You will be very employable afterwards -- given responsibilities that rival someone with 5-10 years of experience in a lot of cases.

    Cons

    Some very bad days. Not for everyone -- you learn so much and are expected to know so much that a lot of times you'll feel powerless, clueless, and inadequate. Five years to get full 401k vest. Vacation isn't great (10 days each of first two years). Long hours, high stress.

    Advice to Management

    Bring people along slowly. Focus on cutting down on the turnover.