Epic Systems Corporation (Wisconsin) Implementation Services Reviews | Glassdoor

Epic Systems Corporation (Wisconsin) Implementation Services Reviews

Updated December 16, 2017
45 reviews

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Implementation Services

3.6
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Epic Systems Corporation (Wisconsin) Founder & CEO Judith R. Faulkner
Judith R. Faulkner
29 Ratings

Employee Reviews

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Pros
  • Good pay especially for your first job out of college (in 108 reviews)

  • Great work life balance, many opportunities to look into other areas of the company that interest you (in 35 reviews)

Cons
  • Work life balance for a traveling project manager is pretty much as bad as it can get (in 276 reviews)

  • very very long hours all the time (in 160 reviews)

More Pros and Cons

  1. "Great First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Services in Madison, WI
    Current Employee - Implementation Services in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than 5 years)

    Pros

    Offer great benefits, opportunity for growth, and experience after college. Fantastic if you enjoy traveling.

    Cons

    Poor work life balance, can be a high stress environment

    Advice to Management

    Evaluation process is a black box that depends heavily on the strength of your TL. Because this factors into salary, there should be more checks and balances.


  2. "High potential for growth if you put in overtime"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Services in Madison, WI
    Current Employee - Implementation Services in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    Supportive environment for personal and professional growth
    Provides opportunity to learn quickly about a diverse range of project management and healthcare IT
    Lots of opportunities for autonomy

    Cons

    The kind of support you receive is dependent on your ability to communicate your needs
    Pressure to succeed and work overtime is not for everyone
    Self motivation is a must

    Advice to Management

    Spend some time having Sales communicate with Implementation staff more often to ensure promises that are being made won't be grueling and taxing.

  3. Helpful (3)

    "Not a job for someone with a family or a dog."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Services in Madison, WI
    Current Employee - Implementation Services in Madison, WI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    Great campus, bright young co-workers, neat artwork. Lots of opportunities to contribute and make a difference to your customer. Pay is good and Madison is a great place to live, especially during the summer.

    Cons

    Almost no one over the age of 30 is hired at Epic. Mostly male co workers as the policies are not supportive of families or children. Expectations for travel are quite high, as are number of billable hours per month. Because travel is not billable, many implementers are working incredibly long hours on a regular basis. This is NOT a job for someone with a family, or a dog.

    Advice to Management

    Reconsider how staffing is determined so that individuals have a choice in their assignments. Allow individuals who struggle with balancing work and travel with family and community responsibilities to stay with Epic but in a different role. Developing more "extra pair of hands" roles to assist during peak times of stress might be one way to retain good people who need a break. That individuals make a point of specifying that they will not have access to email when on vacation should be an indication that customers can be quite demanding and are perhaps abusive of Epic staff's time and goodwill. Hire and respect those with life experiences--they may bring perspectives that the Company would benefit from considering.


  4. Helpful (4)

    "Evolving with the industry with room for continued improvements"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Services
    Current Employee - Implementation Services
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than 5 years)

    Pros

    The work is challenging and meaningful, making it easy to push through to meet deadlines and to strive to provide excellent customer service since it directly impacts the healthcare industry and improves care for millions.

    The implementation services position is also very dynamic. After 5+ years with the company, I still learn new things each day and no two days are the same. Likewise there is a great deal of variety available in longer term career growth, which allows me to mix up what I do through different types of projects every couple of years so it never feels stale. I appreciate that I'm able to continue to enjoy the increased responsibility and compensation that comes with advancement without having to fight to climb a ladder or to start all over with a new company.

    Cons

    While certain benefits are excellent, such as the healthcare plans and sabbaticals, it would be nice to see Epic be on the cutting edge or at least keeping up with the industry with respect to other benefits. Vacation time is minimal, particularly given that there is no paid maternity/paternity leave while other major tech companies are offering at least some if not ample paid leave.

    Additionally, the company has come a long way in providing more flexibility to staff wishing to live outside of Madison or to work from home occasionally, but when considering the increasing tenure of many of the staff I think there is additional room for improvement with more family-friendly options such as part-time work, less rigid work-from-home criteria, or opportunities to do IS work with reduced travel.

    It's a shame to lose tenured staff that bring invaluable skills and knowledge to their teams when they clearly enjoy and are good at what the do but cannot reconcile their work with the changing demands on their personal lives.

    Advice to Management

    There's excellent opportunities for employees to come in and have their voices heard right away as they bring new perspective and propose changes - however, this leads to processes that are frequently in flux since employees can and do frequently change course in their interests and pet projects within the company. We need to fully vet the new proposals and then, once given the go-ahead, empower employees with the resources needed to fully implement the changes and give them ample time to stabilize and optimize the new processes before discarding or changing course once again. We rely heavily on intrinsic motivation to do good and improve the company, but it may be worthwhile to consider incentives or hold staff to some time commitment to see certain initiatives through.


  5. Helpful (6)

    "Good Place to Start, Hard Place to Stay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Services in Madison, WI
    Current Employee - Implementation Services in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) (More than a year)

    Pros

    Company culture is casual
    Supportive co-workers - anyone is willing to help
    Subsidized meals
    Cool office buildings, semi-private offices
    Underground parking for harsh WI weather

    Cons

    Internal documentation and processes are unreliable
    Turnover is high, very few people know the in's and out's
    Workload is not monitored closely enough - good employees are offered opportunities in the form of difficult customers and internal work without limit
    Pay and evaluations are very hush hush - you do not know your raise until it shows up in your bank account
    Most of the company is not very experienced, leading to swirl and inefficiencies
    The company is constantly understaffed but does not take action to change the status quo, only maintain it
    Company does not value internal documentation. This contributes to virtually everything being outdated

    Advice to Management

    Value internal documentation more
    Don't pile quite as much onto your best employees and they'll be much happier


  6. "Implementation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Services
    Former Employee - Implementation Services
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great campus, awesome, smart people. Challenging work. Good with general communication of principles, commandments. Love that managers aren't selected by "last one standing" but see comments below as well.

    Cons

    Lack of transparency. Team leads young and immature - identified via either success in current role or a personality profile test. This has led to managers ill equipped to manager. Epic is losing culture fast.

    Advice to Management

    Focus more on growing the right middle managers and cultivate a culture of people in it together versus competing with each other for attention.


  7. Helpful (1)

    "Great first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Services in Madison, WI
    Current Employee - Implementation Services in Madison, WI
    Recommends
    Positive Outlook

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    Epic provides you with the tools and support structure to get experience managing a large project. Their staffing structure gives you complete ownership of your projects.

    Cons

    Everyone at Epic works a lot. At some point last year, I was working 40-45 hours / week, and my boss had a conversation with me about taking on more work because I wasn't being challenged enough. I now work an average of 65 hours / week.

    Advice to Management

    Thanks for having staff meeting and talking with the entire company every month.

  8. Helpful (2)

    "Good for recent grads, but don't expect to stick around for long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Services in Verona, WI
    Former Employee - Implementation Services in Verona, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Epic Systems Corporation (Wisconsin) full-time (More than 3 years)

    Pros

    Campus buildings/art
    Casual dress code
    Benefits (Healthcare, especially)
    Travel
    Training provided

    Cons

    Work/life balance is devalued here.
    No protocol for reporting harassment.
    IS/PM turnover is high
    IS/PM management is not involved with day to day work of reports, which leads to discontinuity, mistrust, and reliance on others to provide feedback.
    Depending on your role, the culture and values of your team can exacerbate the work/life balance problem.
    Analysts on customer IT teams are not well-screened and often the bulk of the project work can fall onto the Epic project team.
    Also, WI is cold, dark, and depressing 6 months out of the year.


  9. Helpful (2)

    "IS GREAT for some, rough for many"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Services in Verona, WI
    Former Employee - Implementation Services in Verona, WI
    Recommends
    Positive Outlook

    I worked at Epic Systems Corporation (Wisconsin) full-time (More than 3 years)

    Pros

    - great place to gain valuable professional skills out of graduate school/university
    - there are some amazingly helpful coworkers at Epic
    - some great benefits
    - if you're in implementer, you're likely going to rack up flight miles and/or hotel points

    Cons

    This place is not for everyone, and your experience will vary TREMENDOUSLY based on:
    - application you're assigned to (which affects the scope of your client work and potential internal options later on)
    - client project you're assigned to (and where they are in their install)
    - your team lead
    - how soon after (or during...) orientation you actually get assigned to a project

    Advice to Management

    Don't throw new implementers on projects while they're still in training. Give new employees more sway/influence in what application/projects they're assigned to. Some applications require more than one AC, especially for large/academic installs.yono


  10. Helpful (2)

    "Challenging, great growth opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Services
    Current Employee - Implementation Services
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time

    Pros

    Given a lot of responsibility & ability to influence early on. Comes with big responsibilities, but provides exposure to leadership at customers that could take many years at another organization. Strong culture that they are very good at sticking to.

    Cons

    Pressure can sometimes be a lot to deal with, and sometimes it can be very hard to find focus in your work with competing priorities and multiple responsibilities.