Epic Systems Corporation (Wisconsin) Project Manager/Implementation Consultant Reviews | Glassdoor

Epic Systems Corporation (Wisconsin) Project Manager/Implementation Consultant Reviews

Updated April 28, 2017
157 reviews

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Project Manager/Implementation Consultant

3.1
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Epic Systems Corporation (Wisconsin) Founder & CEO Judith R. Faulkner
Judith R. Faulkner
116 Ratings

Employee Reviews

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Pros
Cons
  • Work life balance for a traveling project manager is pretty much as bad as it can get (in 260 reviews)

  • You'll oftentimes have to put in long hours (in 145 reviews)

More Pros and Cons

  1. Helpful (3)

    "Great people, heavy workload."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager/Implementation Consultant in Madison, WI
    Current Employee - Project Manager/Implementation Consultant in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    Lots of responsibility which really pushes you to improve yourself, but it's very easy to find yourself with more work than you meant to take on.

    Cons

    The hours and stress levels from so many things being high urgency can get very tiring, and there isn't much you can do about that.

    Advice to Management

    Focus on employee happiness so people stay longer and are better able to serve customers!


  2. Helpful (4)

    "Former Implementation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager/Implementation Consultant in Madison, WI
    Current Employee - Project Manager/Implementation Consultant in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    Overall fantastic company

    - Challenging work
    -Lots of responsibility
    -Great people
    -Great compensation
    -Fantastic support/resources

    If you are comfortable with what Epic expects from you, you will enjoy this company. Otherwise it will burn you out.

    Cons

    -Worklife balance - At first I thought the hours were too much, but honestly it is more the travel. When in Madison I throughly enjoyed my work and had plenty of time for other commitments (working ~50-55 hours a week, 8-6ish with a little weekend work), but the travel made me lose out on a lot of activities that I really enjoyed. Also when traveling your hours significantly increase as you are in a constant cycling of keeping up with customers (~60-70).


  3. Helpful (5)

    "Get in, get out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager/Implementation Consultant in Madison, WI
    Current Employee - Project Manager/Implementation Consultant in Madison, WI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    - Paid Training for valuable certifications
    Note: Certifications can be more or less valuable depending on which ones you get (Advice to incoming hires, read up on this before your interview, and what third parties will hire you for which certifications) after your
    - Health insurance package very good
    - Red tape of medical industry creates barriers to entry giving larger time gap for bubble to burst (Also see related con*)
    - Good exit strategies for monetary purposes
    - Travel allows you to attach personal weekends to your business travel, and two remote days a month for trips that are Monday - Thursday (i.e. you get a Friday in the city of your choice). Personal flights are only paid out of pocket if more expensive than the business standard the rest of your team is flying.
    - Travel services (meals, flights, rental cars, etc) are consulting level standard, only slightly below 1st or 2nd tier consulting firms (McKinsey, BCG, Bain, Deloitte, EY, etc)
    -Lots of young people**
    - Transparency: It's made aware that you charge the client $110 an hour that goes to epic, while you make maximum $30 an hour if you work a 40 hour workweek***

    Cons

    - Archaic Software, difficult to learn
    - Hard skills not applicable to other jobs
    - Intentionally lean model of more labor needed than employees available (good for company, bad for you)
    - **Zero training in management skills, young employees managing with no proper management training or experience in managing others
    - Overtime wage issues lawsuits
    - *Implementation role is still middle-man role, a huge amount of job availability now in healthcare IT, but as the software slowly becomes more intuitive and EMR competition rises, the less availability these jobs will be in the future. Job is depeneded on the lack of intuitive nature of the software.
    - ** Lots of young people
    - *** You do not get paid more for working more hours

    Advice to Management

    So long as you hire inexperienced young people who are aware of better, more balanced third-party solutions, you will not have 1. well-managed employees and 2. not keep them. Unless you destroy the third party consulting / analyst roles, those positions, which have management from more experienced individuals in the healthcare industry, will always appeal to your employees who are trying to complete enough labor for two employees at once.

    Advice:
    - Assign more than one AC to a project at a time and stop giving unrealistic amounts of work to people
    - Require AMs to have proper management training
    - From a business perspective, cannibalize the third-party consulting and analyst gigs when you sign deals with new hospitals in favor or Epic-only analysts/consultants.


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  5. Helpful (7)

    "Great compensation but what's the price tag on your happiness and social life?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager/Implementation Consultant in Madison, WI
    Current Employee - Project Manager/Implementation Consultant in Madison, WI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (Less than a year)

    Pros

    Great compensation, benefits, annual bonuses and raises. Cool travel perks (lots of miles and hotel points that you can use for personal travel)

    Cons

    They expect you to devote your entire life to your job. You'll never stop thinking about work and your happiness and social life will suffer. 90% of the project managers I know, regardless of tenure, have an exit strategy for when and how to leave Epic

    Advice to Management

    Care more about your current employees. Quit treating us like we are expendable and working us until we can't take it anymore


  6. Helpful (4)

    "Good first job, but unsustainable culture and workload"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager/Implementation Consultant in Madison, WI
    Current Employee - Project Manager/Implementation Consultant in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    As a first job out of college, it was a good salary and great learning experience. Also the fact that they hire a ton of recent college grads made it easy to make friends. And a job here opens up good career opportunities for the future.

    Cons

    Regular 80+ hour weeks and a culture of working crazy long. Also I did not feel adequately prepared to be trusted with the decisions needed for a large hospital software implementation.


  7. Helpful (4)

    "Great first job, be careful of work/life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager/Implementation Consultant in Madison, WI
    Current Employee - Project Manager/Implementation Consultant in Madison, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    - Great first job out of college: high base salary with high raises each year, performance-based christmas bonus, top notch health insurance/401k, and lots of opportunity to travel (both for work and personal).
    - Lots of responsibility right off the bat with room for professional growth and development.
    - Young company, so for recent college grads it's easy to meet people your age and form lasting friendships with coworkers.
    - Feedback culture increases transparency around performance and allows employees to grow in their roles. Depending on your team lead and how well you do, you will have opportunities to take on customer-facing and internal roles that align with your interests and strengths.
    - Great food and many options on campus

    Cons

    - Project Managers/IS end up traveling 50-100% of the time, which can be very exhausting and makes it difficult to prioritize health (e.g. doctors/dental appointments)
    - Lack of work life balance
    - Epic champions a "we'll do whatever it takes to make our clients happy" mentality, which though admirable, often comes with the cost of over working and burning out good employees in 1-3 years
    - Project management and reporting tools are all homegrown, which makes it difficult to transfer experience to future employers
    - Time off benefits aren't great


  8. Helpful (4)

    "Great opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager/Implementation Consultant in Madison, WI
    Current Employee - Project Manager/Implementation Consultant in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than 3 years)

    Pros

    Challenging work environment, constant opportunities to grow, try new things, and find the overlap between your goals and what you are good at. Very reliable co-workers. I think anyone would learn a ton at Epic, and I'd recommend it to anyone.

    Cons

    Unreasonable customer expectations--a major part of the culture is meeting customer expectations (which is a good thing), but we don't consistently re-set to make sure those expectations are realistic for turnaround times, level of engagement, or Epic functionality. If you don't set your own boundaries, no one will do it for you.

    Advice to Management

    Get on more frequent release schedules so customers can get new features more quickly. Also, open more domestic US offices so we can more competitively hire R&D talent.


  9. Helpful (2)

    "A great but challenging first job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager/Implementation Consultant in Madison, WI
    Current Employee - Project Manager/Implementation Consultant in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    Working at Epic is a great way to go from college kid to responsible adult very quickly. You are bestowed a lot of responsibility and are expected to rise to the occasion by other smart, driven employees. The quirky culture is one-of-a-kind.

    Cons

    As a project manager you'll be expected to travel a lot and work more than 40 hours a week (often it's closer to 50 or 60). Life outside of work can easily fall to the wayside. It's typical to be anxious to get back to work all the time, and that's because Epic only hires people who challenge themselves and those around them.

    Advice to Management

    The staffing model has got to change if Epic expects folks to want to stay there as Project Managers with kids, a wife, or really any obligations outside of being a driven 20 or 30 something.


  10. Helpful (2)

    "Meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager/Implementation Consultant in Madison, WI
    Current Employee - Project Manager/Implementation Consultant in Madison, WI
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    One of the best starting jobs you can get out of college IMO. You can travel, have great independence, eat in fancy restaurants for free, help customers who are basically incompetent.

    Cons

    Expectations are somewhat ridiculous. If your customer does not like you you will greatly suffer. You have to live in Madison WI. People here are somewhat weird for some reason (it probably has something to do with the type of person willing to move to Wisconsin


  11. Helpful (2)

    "Great first job out of college, but terrible management structure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager/Implementation Consultant in Verona, WI
    Current Employee - Project Manager/Implementation Consultant in Verona, WI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than 5 years)

    Pros

    A lot of autonomy and responsibility

    Cons

    Management rates your merit but are never directly involved with your work

    Advice to Management

    When collecting feedback, collect the full story, not just one or two disgruntled employees' feedback. People are way more likely to give bad than good feedback at this company and the managers don't bother to see the full picture/push for feedback from all parties that interact with an employee