Epic Systems Corporation (Wisconsin) Reviews in Verona, WI | Glassdoor

Epic Systems Corporation (Wisconsin) Verona Reviews

Updated April 29, 2017
462 reviews

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Verona, WI

3.5
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Epic Systems Corporation (Wisconsin) Founder & CEO Judith R. Faulkner
Judith R. Faulkner
328 Ratings

462 Employee Reviews

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Pros
Cons
  • Work life balance for a traveling project manager is pretty much as bad as it can get (in 258 reviews)

  • You'll oftentimes have to put in long hours (in 144 reviews)

More Pros and Cons

  1. "The Earth is Not Flat"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Verona, WI
    Current Employee - Software Developer in Verona, WI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    The compensation for R&D is great
    It's obvious that the company cares a lot of most of its developers
    Generally, you work with other intelligent, hardworking people
    The company's overall mission is great
    The company's position in the market lets you contribute a lot if you get the right projects

    Cons

    Some of the technology is very dated
    There is a lot of process around anything
    Your life, your happiness, etc. is very much dictated by your leader and team
    Because R&D is so emphasized, other roles seem to be an afterthought
    The flat structure leads to a feeling of a lack of professional growth
    The culture is very strange at times and is very hot and cold

    Advice to Management

    Ditch the flat structure and reevaluate your processes; Epic is getting big and the stuff we had when we were small just isn't working anymore


  2. Helpful (2)

    "Good pay, Great people, Old tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Verona, WI
    Current Employee - Anonymous Employee in Verona, WI
    Recommends
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    -Migrating all of their code to C# from VB.
    -Good pay structure and Madison is a relatively cheap city to live in

    Cons

    They use old technology like VB and Mumps which works for them but isn't being used by anyone else in Silicon Valley. The design and development process here is


  3. Helpful (4)

    "Great software, terrible culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Verona, WI
    Former Employee - Anonymous Employee in Verona, WI
    Doesn't Recommend
    Positive Outlook

    I worked at Epic Systems Corporation (Wisconsin) (More than 10 years)

    Pros

    They make the best EMR, hands down. Their upper management is driven to make patient care better. The campus is amazing. The pay is good for Madison, and if you can last 5 years+, the benefits are great. The company is stable, and secure.

    Cons

    They take type A people who are already over achievers, and wind them up even tighter.
    The company's strategies are completely reactive.Long term planning is haphazard at best.
    Success of the company definitely comes on the backs of their employees. Each employee is just a number that can be replaced by another. They see humans as interchangeable, and place no value on creativity or individual contribution. You are just a row on a spreadsheet.
    I work in healthcare, and the number of Epic employees in therapy, on anti- anxiety and anti-depressant medication in this community is staggering. When I went back to clinical work, I was shocked to learn that Epic employees with stress-related illnesses is an expectation / par for the course in local healthcare. It is such a shame, since they really do have a great mission.

    Advice to Management

    Pay attention to the people. Hire some experienced HR folks who are interested in making real change. Provide training - during the work day, not on their own time - to your team leaders. Remember that management has a responsibility to the people they manage, not just to upper management. Remember that your employees are your most valuable asset, not just another thing to squeeze $$ and work out of.


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  5. Helpful (6)

    "Pay was great; experience nonexistent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Verona, WI
    Former Employee - Software Developer in Verona, WI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    They have a very good reputation with their customers and are by far the best EMR company in sales and future vision. Their pay is also very good, even by West coast standards. In the Midwest, you live like royalty.

    This may depend on the team, but the hours hover around 44 a week, with more time if you're working on a high-priority issue (which happens often because we deal with patients' lives). It's definitely workable, though. I never felt overworked.

    It's also a company you could legitimately work for forever. It's a very stable environment with minimal challenges.

    Cons

    No transferable experience. If you're at Epic, make sure you get yourself on a team that works with web technologies, mobile apps, or something that other employers are looking for. The positions are few on those teams, though. I've been on the job hunt for 7 months now and I guarantee you no one is looking for VB6 or Cache developers.

    Also, as somebody from the West Coast, Wisconsin was a real culture shock. Expect to find non-confrontational people as a norm and minimally-friendly acquaintances who don't value your existence. The software devs were especially awkward here.

    If you grew up in the Midwest, then this might be familiar and could be a pro. I was driven crazy by it.

    Finally, middle management is very young. Mentorship was practically non-existent. Although we were given a "mentor" for our first 6 months, no one knew what the word meant. You're essentially working at what amounts to be a college campus, with the average coworker aged roughly 26.

    Advice to Management

    Mentorship is crucial. A paycheck can only go so far.


  6. Helpful (6)

    "Great company to work for, but needs to work on improving management."

    Star Star Star Star Star
    Current Employee - Trainer in Verona, WI
    Current Employee - Trainer in Verona, WI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    The benefits at this company are amazing; better than the public sector. The work is challenging, and you're constantly learning. You have amazing coworkers who want you to be successful and will help on that path. There are often many ways for you to get involved in projects you enjoy.

    Cons

    There are times of the year when deadlines approach and work becomes about 10 additional hours per week to meet them. If you don't have a good manager, these times can become very stressful.

    Additionally, they really need to work on management. The newer managers seem to be better trained and supportive of their employees.

    Advice to Management

    Consider ongoing training for team leads. There are team leads who are out of touch with what it feels like to be a new employee. They ask you where you want to take your career, when you know nothing about the company, and they offer no further guidance. Also, use metrics to make decisions about current management. If all members of a team leave within a year, consider that it's most likely the manager at fault and do something to remedy the situation.

    I would give this position 5 stars if it weren't for the management issue. It negatively impacts the entire experience working at Epic.


  7. "There are positive and negative aspects."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance in Verona, WI
    Current Employee - Quality Assurance in Verona, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    Cool campus, really good food.

    Cons

    Some of the employees are ok, but a lot of inconsiderate people too and many who drive like absolute maniacs/idiots around campus.

    Advice to Management

    Fire employees who are inconsiderate and drive like clowns.


  8. "Technical Services Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Services Engineer in Verona, WI
    Current Employee - Technical Services Engineer in Verona, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than 8 years)

    Pros

    You are well mentored, but given real work within a few months after initial training. There are high standards and an expectation that you meet them, but you will be well compensated for it. Travel is not a large portion of the position, but you do have a chance to travel to various regions of the country customers.

    Cons

    Work can be overwhelming at times. Sometimes choices of who goes into management are puzzling.


  9. Helpful (14)

    "Great place if you'll never have kids, have no friends outside of work, and will never be physically or mentally ill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance in Verona, WI
    Former Employee - Quality Assurance in Verona, WI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    Cafeteria has fantastic food
    Fantastic insurance (if your family has a history of mental illness you WILL need this)
    Acceptable benefits package
    Given opportunities to develop career skills that will be valuable at other companies
    Exposed to some genuinely good job experience that you can carry over to other jobs
    Good first-job pay
    Can work with some truly brilliant people
    You could potentially have a really excellent boss

    Cons

    The negative reviews are correct; you are not being misled by bitter people wanting to spite Epic. They're trying to warn you.
    Turnover rate is over 10% per year. They brag about being below the average for "service industry", a demographic which includes restaurant/fastfood workers (very high turnover).
    0.5 sick-days per month, including time spent for doctor's visits or therapy.
    You will be asked to stay late the day-of, forcing you into cancelling date plans or other social occasions with only a few hours' notice.
    More stressful than your most difficult college years.
    No work life balance; it's work-work balance.
    No paid maternity leave, no paid paternity leave.
    If you are sexually harassed by a developer, as a Quality Assurance person you are more replaceable than them and they will not be harshly disciplined.
    This stress will make any physical/mental genetic vulnerabilities present themselves from your previously pristine youthful personage.
    If you're not a college grad, they will not hire you.
    They hire college grads on the assumption that their lack of work experience means they will not know their workers' rights.
    Epic has been subject to multiple class action lawsuits for unpaid overtime for unskilled labor (Quality Assurance has settled once before, and are suing again now).
    Lower/Middle Management is college students who don't know any better, half the time.
    The upper management is people who haven't touched the actual Epic system in years so they've lost touch with the specifics of how hard a project concept will be to implement.
    Workplace dynamic mirrors that of high-school cliques; you better be part of the In-Crowd.
    The more popular kids will get the flashy projects, the unpopular ones will get thankless drudge-work.
    For Implementation Specialists (IS) at least (if not the other roles) they are told to fire the bottom 50% of employees every year, based on performance.
    Deadlines will be set arbitrarily by the Sales Team and as Quality Assurance you're the last step in the process, so any delays ahead of you will force you between a rock and a hard place of compromising testing quality for meeting the deadline.
    You will be blamed for if you miss a bug because of this time-crunch.
    You will be pressured into rubber-stamping something as "tested" even if you do not believe you had enough time to test. A project that took 5 months was initially planned to take 1 month.
    "Crunch period" is meaningless at Epic; every day is crunch time.
    At worst, your boss will be not more than a task-master, measuring quotas for how many bugs you've found. You will not get leadership from them on how to improve; you will only get pressure that you must improve.

    Advice to Management

    Stop acting like freshly-graduated college-age kids will make good leaders; they won't. They don't know how to help employees perform, and only serve as monitors of productivity. Get some real management so you can actually develop people into career employees.


  10. "Unpredictable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Verona, WI
    Current Employee - Software Developer in Verona, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (Less than a year)

    Pros

    A lot of young energetic people

    Cons

    Amount of work you get totally depends on your team lead. I switched team leads and my work load switched from 45 hours to 60 hours. Not much wiggle room in getting out of it if your overworked. Had many friends in same roll -- about 1 in 5 worked 55+ hours a week.


  11. Helpful (3)

    "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Verona, WI
    Current Employee - Project Manager in Verona, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epic Systems Corporation (Wisconsin) full-time (More than a year)

    Pros

    Great job straight out of college

    Cons

    Work life balance for a traveling project manager is pretty much as bad as it can get.

    Advice to Management

    Don't allow project manager TL's to have more then 1 customer. This doesn't allow them to pay attention to the needs to their team members and requests go un-addressed.


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