Epic Employee Reviews about "upper management"
50% would recommend to a friend
(290 total reviews)
Judith R. Faulkner
51% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The pay is good for the typical age of the Epic employee (more on that in a bit)" (in 486 reviews)
- "The people you work with are great and what I liked most about working at Epic." (in 411 reviews)
- "great benefits and challenging" (in 382 reviews)
- "big and beautiful campus" (in 365 reviews)
- "Great coworkers and very food food at the office" (in 348 reviews)
- "There is no work life balance and you're making less than consultants around the country." (in 313 reviews)
- "You will work long hours and may be thrown into some intense situations with little warning/training." (in 230 reviews)
- "Management is poor and slow to react." (in 207 reviews)
- "Upper management is terrible (they deliberately ignored requests from employees about a meaningful DEI committee and offered a completely tone" (in 183 reviews)
- "No ability to work from home (outside of some travelling/customer" (in 153 reviews)
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This rating reflects the overall rating of Epic and is not affected by filters.
Found 290 of over 5K reviews
Updated Nov 29, 2023
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Reviews about "upper management"Return to all Reviews
- 2.0Jul 20, 2020Software DeveloperCurrent Employee, more than 5 yearsVerona, WI
- Great pay right out of college. - Health insurance is amazing. - Low level coworkers are great people. - Products and projects have a measurable real world impact.
- Recruiting will outright lie to you during the hiring process. This is especially true for developers because they don't want to have to explain about the languages we actually use. Instead we internally created a whole new language framework which we don't really use just so Recruiting could say that we use Typescript across the entire stack to potential new hires. - Unending critical projects get dumped on development because Sales constantly over-commits. - Upper management is completely tone deaf and unwilling to hear any criticism or feedback for company policy. Current response to any feedback / criticism is 'please support'. - Below industry average vacation benefits. Yes, Sabbatical can shift the weight on this calculation, but no one tells you that Sabbaticals are not guaranteed and can be denied. I've had several friends get to the tenure for their Sabbatical only to be denied. - No respect or valuation of experience. Almost all employees are treated as replaceable cogs. We've lost decades of experience for easily avoidable reasons. - Bonus / Raise / Stock options are completely black box and do not account for customer facing work that is outside of your typical role. You are encouraged to grow and take on new opportunities but are not rewarded for doing so. The metrics which you are judged by are kept secret. - Anti worker policies and actions. (supreme court case), secret backdoor non-compete agreements with other companies to extend your non-compete length regardless of what non-compete agreement you actually signed in your contract. - Very difficult to strike a good work/life balance, especially for new grads right out of college and Epic takes advantage of that. - Shifting to a different developer position at another company is difficult due to the tech stack we work with. Getting out of healthcare is difficult, and staying in healthcare is complicated by an extremely long non-compete.23
- 3.0Oct 23, 2021Software DeveloperCurrent Employee, more than 1 year
* The pay is good for developers (100k --> 115K after 1 year, plus 50k in stocks) * The work is interesting and feels meaningful (improving health care software) * My coworkers are all decent people who are very smart * My immediate managers don't get in my way too much and give me plenty of autonomy * The health insurance is fantastic and absurdly cheap * Good WLB (as a developer, I never work more than 42 hours/week)
* Upper management is terrible (they deliberately ignored requests from employees about a meaningful DEI committee and offered a completely tone-deaf 'alternative' to WFH/remote work that is intended to eliminate it) * 401(k) matching is not great (50% up to 6%? Pretty sad honestly) * Maintaining culture for the sake of culture, often to its own impediment26
- 2.0Nov 9, 2022Software DeveloperFormer Employee, more than 1 yearMadison, WI
-Campus is nice -Food is decent but has become much more expensive since the pandemic. The price per entree is much higher than before and portion sizes are miniscule. -Ironclad job security. The company is short staffed and the barrier of entry to healthcare IT is extremely high, which means that Epic has not had to deal with many meaningful competitive threats for most of its existence and will likely continue to dominate the market in the near future. As long as you meet expectations, you will pretty much never be at risk of being let go. -Compensation and benefits are very good for someone fresh out of college. -The company will train you in everything you need to know and you will be given meaningful work and responsibilities quickly, which will help you build up a lot of skills very quickly. You also get access to a lot of leadership and mentorship opportunities early on.
-The quality of your work life will be mostly dictated by the team and application you are placed on as well as your role. Your team placement is solely at Epic's discretion. I was lucky and got placed on a team that had a lot of smart, capable people who I found easy to work with and allowed me to maintain good work-life balance, but if you read the other reviews here you'll see that this isn't the case a lot of the time. -Very little remote work flexibility. Employees are required to work in office basically at all times and must live within a 45 minute radius of the campus, which is in the vicinity of Madison, WI. People in the SD role should take particular note of this because all of the other product roles have the option to go remote with Boost after a few years, but this usually isn't available to developers because we don't do customer facing work. Also, the fact that the company campus is well outside of the city leaves you with a difficult choice: live in the actual city and deal with long commute times, or leave near work but miss out on the interesting parts of Madison. -Very sub-par PTO by tech industry standards - employees get 10 days of PTO to start, which increases to 15 at 2 years and then never increases again. I noticed an interested pattern during my time at Epic where most of the departures from my team were people who were from places that were very far away from Madison, and I think this had something to do with it - with only 10/15 days of PTO and no remote work flexibility, it becomes very difficult to visit friends and family that are far away. -Upper management is out of touch and refuses to acknowledge any feedback that they don't like. -The tech stack is ancient and drowning in technical debt. Additionally, all of the development tools and frameworks tend to be very unstable and difficult to work with because it's all built in-house and supported by understaffed teams within the company. Add on all of the risk management and complex processes that come with working in the healthcare space and you end up with extremely long and difficult development timelines for even the simplest features.4
- 1.0Aug 6, 2020Software DeveloperCurrent Employee, more than 8 years
Able to pick projects, work is interesting. I like the people I work with on you team.
Upper management has had an extremely poor response to COVID and is unwilling to engage in dialog with employees.32
- 5.0Jan 7, 2023Client Systems Engineer (TS)Current Employee, more than 1 year
You provide at-the-elbow technical support to hospital IT staff. You're commonly responding to questions via email or on conference calls from your office. You will have many other responsibilities including discussing technical processes and issues, or improving technical documentation and support articles. You specialize in supporting a selection of products from Epic. These products underpin or host Epic's EHR system. You'll have a high-level understanding of how they're supposed to be set up and how they're supposed to work. General pros * The campus and its amenities * Genuinely, a great company with a culture * Hiring and onboarding process is impressively responsive, flexible, and organized. * Mostly hires young college graduates, but has an accommodating culture that makes the company fit for anybody. * Excellent HR staff and internal process to help meet your specific needs when getting started * A vast amount of opportunities in the company. * No background knowledge or previous experience required. * This job measures time you spend working on various areas/duties. It can seem ridiculous or overbearing but it is used to report on your workload and productivity to upper management. With that said, Epic has a good culture around work or productivity. This job specifically * You can have a significant influence on internal processes, technical areas, and Epic's customers even with only one or two years of tenure. * The team is supportive and accommodating to your level of comfort. You won't be thrown into deep waters, or expected to be competent from the start. * Management that understands 'things happen', but also keeps you accountable to work and improving. * A 9 to 5 job for the most part. * You don't need to be a computer wizard to be successful. You can learn just enough tricks to do your job well.
General cons * Only 5 remote work days. You can split these up and work from home for up to 10 days. *Relatively low vacation. Not as many holidays off. Job specific * The job is fast-paced, challenging, sometimes high-stakes, and sometimes frustrating. You can come in with a plan in the morning, but other priorities will often pop up and shift your plans. You might feel inundated with support requests, calls, and emails. * When things seem broken and you're not sure why, then you will consult with teammates or pass along diagnostic info to developers. You'll sort of be a middleman between them and the customers, and it can feel like it drags on your productivity to keep the emails going. * Many issues only occur under specific conditions or configurations. You often end up having to ask IT staff a checklist of questions on how they are setup because you're not always able to review their systems to confirm for yourself. This can be time consuming and it adds up to a point where you feel like you're on calls for most of the day.2
- 2.0Apr 8, 2022Technical ServicesFormer Employee
Other TS are phenomenal and supportive.
Upper management lies regularly and sales regularly screws over implementation and TS by making impossible promises.
- 1.0Aug 10, 2020Anonymous EmployeeCurrent Employee, more than 3 years
Salary is pretty high relative to the area, especially considering the degree requirements for some positions Great people to work with.
Discriminatory hiring practices. If you aren't in your low to mid 20s and a recent college graduate, don't bother applying as >95% of new hires fit that description. The CEO is on record as saying they don't want older folks with prior job experience. Work/life balance. This isn't a place where you can work 40 hours in a week and be done. Depending on your role, most employees are staffed for 45-55 hours/week minimum. Some have to spend significant time away from home (>50%). Other roles have expectations to be on call 24/7 periodically. Upper Management is out of touch with the real world and expects to control your life outside of work. They've sent emails to just the employees of color here telling them how they are allowed to protest the criminal justice system and supporting the police. They tried to tell the department of public health that requiring work in the office during the COVID pandemic counts as 'remote work.' They tell employees where they're allowed to go during the pandemic while not at work while simultaneously not requiring our employees, customers, and guests in the office to wear masks (until it became a legal requirement). Their only justification for not allowing work from home, even during the COVID pandemic, is maintaining company culture despite all metrics show us being more productive working from home. They ask for feedback on policies but if you don't agree with leadership's opinions then you are ignored, have your feedback deleted by admins, or are demoted as evidenced by recent news articles.2
- 3.0Apr 27, 2023Boost ConsultantCurrent EmployeeChicago, IL
The coworkers are great and the work is interesting
Upper management is disconnected from employees and likes to start initiatives to make things harder for us.
- 1.0Jan 26, 2022Anonymous EmployeeFormer Employee
- Food on campus was good for the most part - Campus is pretty but you won’t get to enjoy it after a week
- The company has poor stuff retention. Everyone is constantly leaving - Super strict on in-person work even though the work can be done remotely for the “culture” - Engrained and normalized especially by upper management that you should dedicate your entire life to the company - They currently have a staffing problem, so nearly all their projects are short-staffed, short of more tenured people. For this reason, they throw in a lot of new hires to their projects as soon as like 3 days into work8
- 1.0Mar 15, 2020Technical ServicesCurrent Employee, more than 3 yearsMadison, WI
Salary is decent in the midwest
-Upper management doesn't care about workers' health; WFH was not given UNTIL 3/17/2020 due to COVID-19, and it wasn't even MANDATED (still encourage us to go to work). I live with my parents (both in their 60s), and I do NOT want to risk giving them COVID-19 as we have project management coming in from Seattle/Bay Area/NYC (affected cities). REALLY TOUGH ON WFH - probably because they spent millions of dollars building a campus. - Can take UW CS courses, but in order to get tuition reimbursement, you need to stay for two years (something not said in my interview). - FAVORITISM - Your manager has a direct impact on your raise/bonus. If they don't like you, then you will most likely not rank as well. - POSSIBILITY OF BAD LUCK - if you're IS/TS and your analysts suck at their job, you will be burdened with having to make up for their inexperience.12