Great product, loyal users, smart people
The C-level management team brought in by the old CEO has dramatically underperformed and hurt the company. There are pockets of good people in the company who are struggling to perform well under their leadership (e.g. medinfo, product management, marketing, some engineering groups), but it's not as good a place to work as it used to be. The senior-level people (COO, CFO, HR) are really out of touch and don't seem to listen even to their own people.
Advice to Management
Remove all C-level people, start fresh with the people who care and want to make a difference.
I worked at Epocrates full-time (More than 5 years)
Great health bennies and paid time off.
If you love working inside a company that has all the chaos of a start-up AND all the bureaucracy of a giant pharma company, welcome to your dream job. Senior management is deaf and inept, lacking vision while brimming with misplaced confidence. The corporate culture is toxic as it festers among the beige cubicles.
In many ways, it's very sad to see Epocrates in such a state because there was a time when it was a very innovative company, a true pioneer in mobile healthcare. For years, Epocrates had no competition, which is bad because it stifles the killer instinct a technology company needs in order to innovate. They were successful despite themselves. Eventually, competition came knocking and Epocrates was not able to respond.
Fortunately, Epocrates had amassed a large database of US physician email addresses which proved to be just valuable enough for AthenaHealth to acquire them. Maybe Athena can turn the company around, but it will be a long slog as they try to figure it all out.
If you're into a job where you can disappear inside their process while sucking off the corporate teet, then have at it. You can actually work there for a long time, producing almost nothing. But if you'd rather work on products that truly transform healthcare, then look elsewhere.
Advice to Management
Hire people who know a lot more than you and empower them to do their jobs. Listen more than you speak.
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