Epocrates Reviews | Glassdoor

Epocrates Reviews

Updated September 22, 2016
61 reviews

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61 Employee Reviews

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Pros
  • lots of work life flexibility and great work-life balance (in 12 reviews)

  • Company culture used to be great (in 4 reviews)

Cons
  • Unstable company organization and career growth after acquisition by athenahealth (in 3 reviews)

  • Moving out of silicon valley is a huge mistake, unless the goal is to induce significant voluntary turnover (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "What was great is no more"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Epocrates full-time (More than 8 years)

    Pros

    Highly compensated, Highly Educated,

    Cons

    Very competitive, and political, unlimited vacation gone under Athena health. No one feels safe high preformers are gone in an instant. Everyone always feels their job is at risk because of the moves the company makes.

    Advice to Management

    Don't just look at the numbers, look at the individual lives, and the core clients. Pharma is losing interest in a product that never showed ROI.


  2. Helpful (4)

    "Directionless"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Epocrates full-time (More than 5 years)

    Pros

    It provides a paycheck. Except for upper management people are forthright, honest, and nice to work with.

    Cons

    Don't expect much direction. The CEO ran the clock down in one meeting hoping to avoid some tough questions. This indicates the level of management maturity.

    Advice to Management

    Things would go faster if you stopped asking what employees thought. Since you aren't listening it would save everyone some time if you just did what you were going to do anyway. People are talking less so it seems employees are taking the initiative on this.


  3. Helpful (2)

    "The best people focused on a fabulous product that saves lives every day."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Mateo, CA
    Former Employee - Anonymous Employee in San Mateo, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Epocrates full-time (More than 10 years)

    Pros

    Great product that literally saves lives. People that worked hard and really care about the quality of the product.

    Cons

    Management before the acquisition lost their way. It is a different place now under Athena Health - but what a fabulous company and product. I hope they bring back a healthy culture.

    Advice to Management

    Keep the product quality high... treat the employees fairly that built this great company.


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  5. Helpful (5)

    "Ship is sinking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Epocrates full-time (More than 8 years)

    Pros

    Flexible hours, work life balance

    Cons

    Athenahealth acquisition, move to San Francisco next June, have to purchase own Kaiser next year, no career advancement, old-timers are unhappy and are leaving

    Advice to Management

    Listen to the remaining Epocrates employees in order to retain them.


  6. Helpful (3)

    "What has happened to this company I love???"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Epocrates full-time (More than 3 years)

    Pros

    Unlimited PTO (ending in Jan 14), dedicated membership base

    Cons

    ZERO mentoring and coaching. Decisions made at the top without asking anyone below for input. So tired of this.

    Advice to Management

    Wise up. Some of your senior leaders are not leaders. They only care about themselves. Some of us good ones are one foot out the door.


  7. Helpful (4)

    "Amateur Hour"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Epocrates full-time

    Pros

    1. Work/life balance
    2. Health benefit coverage and cost to employee
    3. "Unlimited" PTO
    4. All employees bonus eligible (starting 1/1/14)

    While these are currently Pros, only the bonus eligibility will really be in place moving forward. Athena policies are overall less employee friendly than Epocrates

    Cons

    1. Tone deaf senior management
    2. Ewing office in complete disarray, true leadership nearly non-existent...you can cover up the mess for only so long
    3. Complete lack of motivation in San Mateo office. Engineers zombie-like
    4. Moving out of silicon valley is a huge mistake, unless the goal is to induce significant voluntary turnover
    5. Lack of innovation....still beating the dying messaging horse

    Advice to Management

    Stop the navel gazing and cheerleading. Start seeing where the issues and problems really reside and correct them.


  8. Helpful (6)

    "Run for the hills"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in San Mateo, CA
    Former Employee - Director in San Mateo, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Epocrates full-time (More than 5 years)

    Pros

    Great health bennies and paid time off.

    Cons

    If you love working inside a company that has all the chaos of a start-up AND all the bureaucracy of a giant pharma company, welcome to your dream job. Senior management is deaf and inept, lacking vision while brimming with misplaced confidence. The corporate culture is toxic as it festers among the beige cubicles.

    In many ways, it's very sad to see Epocrates in such a state because there was a time when it was a very innovative company, a true pioneer in mobile healthcare. For years, Epocrates had no competition, which is bad because it stifles the killer instinct a technology company needs in order to innovate. They were successful despite themselves. Eventually, competition came knocking and Epocrates was not able to respond.

    Fortunately, Epocrates had amassed a large database of US physician email addresses which proved to be just valuable enough for AthenaHealth to acquire them. Maybe Athena can turn the company around, but it will be a long slog as they try to figure it all out.

    If you're into a job where you can disappear inside their process while sucking off the corporate teet, then have at it. You can actually work there for a long time, producing almost nothing. But if you'd rather work on products that truly transform healthcare, then look elsewhere.

    Advice to Management

    Hire people who know a lot more than you and empower them to do their jobs. Listen more than you speak.


  9. Helpful (1)

    "Great potential, missed opportunity?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RVP
    Former Employee - RVP
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Epocrates full-time

    Pros

    Underlying product meets the need of healthcare professionals in accessing information that they can trust.

    Cons

    Commercial side of business (that which generates revenue) is marginalized. Product innovation is completely lacking. Marketing and Product Management is virtually non-existent although the folks in those departments "sure are busy".

    Advice to Management

    Hold every department as accountable as you do sales. Define objectives, measure results, reward the performers and remove the rest.


  10. Helpful (1)

    "This company has reached it's dead END"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in San Mateo, CA
    Current Employee - Engineer in San Mateo, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Epocrates full-time (More than a year)

    Pros

    With athenahealth every one of the pro is getting turned into con.

    Cons

    1. Rise in benefits for employees, without salary increase
    2. Moving to SF city - with a dumb reason "have more recruiting opportunitiy"
    3. Managers are such ignorant people, you can really see such people in here. No knowledge on hot to solve or co-ordinate activities. Just do whatever s**t you can do and cover it up.
    4. There are people in this company for a long time, they are here because they don't have enough talent. They act like "gate keepers" for any information that you ask. This itself shows why the company hasn't scaled well in 10+ years.
    5. AthenaHealth - This company is just a show off -- CEO has big money to spend on "show off" than on the real hard workers and their compensation.

    Advice to Management

    Please leave, get some real folks.


  11. "Great Culture No Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in San Mateo, CA
    Former Employee - Sales in San Mateo, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Epocrates full-time (More than a year)

    Pros

    The people were great to work with, and benefits were excellent.

    Cons

    No collaboration between departments and no support from marketing. Extremely micro-managed with little lattitude to get deals done without lengthy approval process. Define roles of the support staff as many times accounts were confused by multiple calls.

    Advice to Management

    Give the sales department some freedom to innovate and sell a great product.



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