Epos Now Reviews

Pros

High rise office in Downtown Orlando with an amazing view, the head of the customer service team is a wonderful coach and dedicated to his role, alcohol is frequently made available in the office, holiday parties are well-organized.

Cons

Start-up culture, more focused on "fun" ideas for the office than paying a fair wage (customer service starts off at around $11 an hour, whereas the sales team begins their salary at $30k), turn-over rates are astronomical, unprofessional/hands off/"hot potato" approach to client complaints/refunds, drastic favoritism towards the sales team while the customer service side is left to pick up the pieces after mis-sells, the software and hardware being sold is mid-grade at best, there is constantly loud music playing, customer support are often asked to work overtime and on weekends (which is toted as an opportunity for more money rather than poor organization on the managements part), there is very little room for upward movement in the company but plenty of room for lateral movement, the culture is more focused on the "work hard, play hard" aspect of their business in lieu of "working smarter."

Pros

Positive and upbeat environment, management is always trying to keep the employees engaged with motivation, contests, and incentives. They invest in their employees to help them grow and treat them with respect. Young company with room for growth!

Cons

Some training and policies are still being developed, but that is not all bad because they take employee perspective into modifying the procedures to be sure that everything will work for the team

Pros

Team is super helpful and friendly. Management also very helpful and are readily available to speak with.

Cons

Not the best pay considering all the raises going on in the current orlando area