Epsilon Account Manager Reviews | Glassdoor

Epsilon Account Manager Reviews

Updated July 2, 2017
19 reviews

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Account Manager

3.1
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Epsilon Chief Executive Bryan Kennedy
Bryan Kennedy
5 Ratings

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Pros
Cons
  • work/life balance is sub optimal (in 49 reviews)

  • There also seemed to be a lot of arbitrary constraining decisions from upper management that adversely impacted delivery time and final product quality (in 27 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Wakefield, MA
    Current Employee - Senior Account Manager in Wakefield, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epsilon (More than 8 years)

    Pros

    Positive culture, fulfilling work, encourages work/life balance, great benefits

    Cons

    Hard to come by significant internal raises - even with promotions.


  2. Helpful (4)

    "Account supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager Supervisor in Chicago, IL
    Former Employee - Account Manager Supervisor in Chicago, IL
    Neutral Outlook
    Approves of CEO

    I worked at Epsilon (More than a year)

    Pros

    Great work environment, opportunity for growth, strong colleagues & good mentoring. Beautiful downtown office. Opportunities to work on challenging assignments.

    Cons

    Internal shifts in communication and department oversight. West Chicago office is similar to a dungeon. Departments are very siloed. Not always family friendly.

  3. Helpful (3)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Denver, CO
    Former Employee - Account Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Epsilon full-time

    Pros

    Well known company. Offices all over the country.

    Cons

    Everyone there in sales treats you like your stupid. Everyone thinks they are so important when they are selling people junk mail. They need to get lives outside of the office. No work life balance. Lots of shady office behavior going on. They take advantage of great talent and think that everyone needs to be replicas of each other. SO MUCH TURN OVER.

    Advice to Management

    If everyone was not so uptight 24/7 people might stay there, and not have people quitting every week.


  4. "Love working for this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Recommends
    Positive Outlook

    Pros

    Great, smart people who truly are team players that work hard, but can have fun too.

    Cons

    Could have a higher pay


  5. Helpful (2)

    "Epsilon is a good place to start a career, but they have a very slow pace, and movement is slow."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Epsilon full-time (More than 3 years)

    Pros

    Great people to work with, very smart teams all over (but it varies).
    Decent benefits and compensation
    Nice office

    Cons

    Do not promote based on accomplishments or skill - it's mainly a timing thing. i.e. you work two years, you get promoted.
    Poor leadership
    No HR presence

    Advice to Management

    I would recommend recognizing talent, and not necessarily just promoting when the time comes. If someone is doing a good job, they don't have to wait along with people in the same position. They should be recognized for accomplishments, not time put in.

    Working hard and accomplishing goals doesn't necessarily get you anywhere.


  6. "First Professional Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in New York, NY
    Current Employee - Senior Account Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epsilon full-time (More than 5 years)

    Pros

    The flow of communication has improved over the past few years.

    Cons

    It can be difficult to advance your skill set if your client base is limited (doesn't engage outside of standard email best practices or has limited budget).


  7. "Off site talent forgotten"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Philadelphia, PA
    Current Employee - Account Manager in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Epsilon full-time (More than a year)

    Pros

    Nice people. Fair benefits. Well-known Clients.

    Cons

    Contract positions can end without much notice - no guarantee of next placement. Talent that is placed onsite at Client's office are not part of Epsilon culture - basically forgotten about.

    Advice to Management

    Don't forget about your remote location employees - make them feel like part of the Epsilon team and show them they have a support system.

  8. Helpful (3)

    "Bad experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in North Wales, PA
    Former Employee - Account Manager in North Wales, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Epsilon full-time (Less than a year)

    Pros

    Good experience for your resume if you want to get involved with a large pharma client.

    Cons

    Client is dysfunctional. Epsilon management is focused on maintaining their revenue stream without regard to the team they have deployed at the client. Epsilon management will promise anything and then walk away, leaving the project team to fend for themselves.

    Advice to Management

    Need to manage the client as well as your employees to acheive a win-win, otherwise the high turnover will continue.


  9. Helpful (5)

    "awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager in North Wales, PA
    Former Employee - Senior Account Manager in North Wales, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Epsilon full-time (More than a year)

    Pros

    Great colleagues who work really hard for little compensation or accolades.

    Cons

    Contract assignment with no real job growth plan.

    Advice to Management

    don't use people as pawns


  10. "Experience working as a Sr Acct Mgr at Epsilon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Philadelphia, PA
    Current Employee - Senior Account Manager in Philadelphia, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Epsilon full-time (Less than a year)

    Pros

    Great people, enjoyed working locally, and had great hours.

    Cons

    Lack of flexibility to work from home. Low compensation.

    Advice to Management

    Could be better at providing formal feedback, and could have a better way to move up in the company.