Epsilon Reviews in Chicago, IL | Glassdoor

Epsilon Chicago Reviews

Updated May 9, 2017
14 reviews

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Chicago, IL

3.8
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Epsilon Chief Executive Bryan Kennedy
Bryan Kennedy
7 Ratings

14 Employee Reviews

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Pros
Cons
  • At times work life balance is not in balance (in 47 reviews)

  • Poor compensation for long hours/weekend support (in 24 reviews)

More Pros and Cons

  1. Helpful (1)

    "Getting better and better..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior CopyWriter in Chicago, IL
    Current Employee - Senior CopyWriter in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epsilon full-time (More than 5 years)

    Pros

    Great people, great leadership, great culture. Lot's of growth in agency and mojo has definitely shifted for the better.

    Cons

    Agency perceived as a data company presents challenges but leaders are doing a great job selling off data pedigree.


  2. "Very talented group of people, very poor upper management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Creative in Chicago, IL
    Former Employee - Creative in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Epsilon full-time (More than a year)

    Pros

    Great people to work with day to day, employee benefits and overall company perks. Company culture varies from group to group and office location.

    Cons

    Work life balance. Long hours and weekends are the "norm" because of poor upper management and managing client expectations. Consistent and unreasonable time constraints result in poor work being delivered.

    Advice to Management

    Work with the people who do the day to day work and better manage client expectations.


  3. Helpful (3)

    "Account supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager Supervisor in Chicago, IL
    Former Employee - Account Manager Supervisor in Chicago, IL
    Neutral Outlook
    Approves of CEO

    I worked at Epsilon (More than a year)

    Pros

    Great work environment, opportunity for growth, strong colleagues & good mentoring. Beautiful downtown office. Opportunities to work on challenging assignments.

    Cons

    Internal shifts in communication and department oversight. West Chicago office is similar to a dungeon. Departments are very siloed. Not always family friendly.


  4. Helpful (1)

    "Working for Epsilon"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AAE in Chicago, IL
    Former Employee - AAE in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Epsilon (More than 3 years)

    Pros

    The culture of the company is awesome. Everyone there is always super nice and always ready to help you whenever you need it. Epsilon offers a lot of great opportunities for those that want it.

    Cons

    I can't think of anything negative working for Epsilon

    Advice to Management

    I suggest they continue to keep hiring young students. A company needs fresh ideas in order to keep growing.


  5. Helpful (2)

    "Epsilon"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Art Director in Chicago, IL
    Current Employee - Senior Art Director in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Epsilon full-time (More than 3 years)

    Pros

    Flexible work hours. Unlimited time off.

    Cons

    Hard to move around in the company. Very siloed.


  6. Helpful (1)

    "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epsilon full-time (More than a year)

    Pros

    Great company with great benefits.

    Cons

    Nothing to say at this time.


  7. Helpful (4)

    "Creative leadership in the way of their own team growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Creative Design Professional in Chicago, IL
    Former Employee - Creative Design Professional in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Epsilon full-time

    Pros

    Snacks, nice building, medical, dental, 401k, close to train, close to park, close to other agencies (who also have all the beforementioned) for when you start interviewing again.

    Cons

    Marketing can be a rough business. But if you're lucky you'll find a great marketing company with a creative leadership team that will stay current of where the business is going, foster creativity, give constructive critique of work and lay a clear path for professional advancement. Epsilon Chicago is not that place.

    Via the use of abusive treatment, witch hunting, bullying, favoritism they keep their talented and underutilized creatives stunted and believing there isn't growth outside their walls.

    Advice to Management

    Treat all your employees with respect. They are all adults.

    Epsilon Response

    Dec 16, 2016 – Corporate Communications

    Thank you for your review. We strive to create an exciting, comfortable and inclusive workplace for our associates. We have recently implemented programs to ensure both our managers and our ... More


  8. Helpful (6)

    "All-in-all it's ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategic Consultant in Chicago, IL
    Former Employee - Strategic Consultant in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Epsilon (More than a year)

    Pros

    I worked for Epsilon's agency services "subsidiary", and the place was crawling with talented people. Almost all senior leaders came from "big name" ad agencies and the strategy for most campaigns were quite sound. The businesses we were pitching for were fortune 500 companies and were all top notch

    Work/life balance was pretty good as well. I never stayed in the office past 6 pm, besides days or weeks where there was a big presentation or meeting.

    Office culture was pretty good too - the Monroe office has a large agency feel but a small office vibe.

    Cons

    One big con is that at its heart, Epsilon is a data company. When pitching new agency business, it seems to me like the company doesn't actually care about winning it, as long as some Epsilon data is sold.

    One other thing I had an issue with is that my direct manager didn't seem to know how to manage, especially someone with years of experience. I never had a talk about career paths, promotions, or any of the sort while I was there. I came in as manager level but was treated like an entry level employee.

    There's also no clarity on job titles. My role was changed a few months before I left to carry more responsibility but for some reason, there was no shift in salary

    Advice to Management

    Agency services needs its own identity. Split it off from the Epsilon name. To my former direct manager - it's ok to do a "hands-off" approach when "managing"


  9. Helpful (2)

    "Great people, terrible client relationships."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Junior Designer in Chicago, IL
    Current Employee - Junior Designer in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Epsilon full-time (More than a year)

    Pros

    I worked with extremely talented people. Built some life long business and friend relationships. Great snacks, happy hours and benefits. Great office spaces.

    Cons

    Very Late hours for all team members. Micro management to an extreme. Terrible salary compensation for junior positions from corporate management.

    Epsilon Response

    Mar 15, 2016 – Employer Branding Specialist

    Thank you for your review! We appreciate your feedback and point of view. We are happy to hear that you enjoyed your team and the office environment. It is a main goal of Epsilon to make sure that ... More


  10. Helpful (6)

    "Unbalanced across the board"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Epsilon full-time

    Pros

    There are some very nice people here, and a decent handful who are trying hard to improve the office culture.

    Cons

    Almost everything else. Epsilon is run by the parent company, Alliance Data, and feels less like an agency and more like a column in a spreadsheet. The emphasis is always on the bottom line (which is, naturally, the necessity of running a business) in a way that can cause work/life balance to suffer. No system for comp time if you wind up putting in late night or weekend work, and you will put in late night or weekend work, that's a given. Rules are imbalanced or unfair across the office - working from home is discouraged in some departments, yet other departments (and the senior management's favorites) seem to barely log time at the office. Despite achieving Fortune 500 status, being offered a significant raise or bonus is a rarity. And as another review already mentioned, turnover at anything other than the senior level is very high, which should be a pretty big red flag.

    Advice to Management

    The client portfolio requires more diversity, and the reins on the creative department need to be loosened.


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