Epsilon Reviews in Lafayette, CO | Glassdoor

Epsilon Lafayette Reviews

Updated November 9, 2016
21 reviews

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Lafayette, CO

3.9
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Epsilon Chief Executive Bryan Kennedy
Bryan Kennedy
7 Ratings

21 Employee Reviews

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Pros
  • All these play a role in the great work/life balance Epsilon offers as well (in 71 reviews)

  • Work from home and good benefits (in 48 reviews)

Cons
  • At times work life balance is not in balance (in 44 reviews)

  • There is high turnover due to the poor leadership, long hours and lack of processes (in 22 reviews)

More Pros and Cons

  1. "Technical Account Coorndinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Account Coordinator in Lafayette, CO
    Current Employee - Technical Account Coordinator in Lafayette, CO
    Recommends

    I have been working at Epsilon full-time (More than a year)

    Pros

    Good benefits and great company atmosphere. In my department there is a good life/ work balance. We just started working from home one day per week and so far it's working great. My manager is very flexible with letting me take courses and time for personal development.

    Cons

    Not a lot of career opportunities in my department. There is a big gap between starting positions and the next level and management positions you would have to work there for 10 years to get. If you like your day to day to look about the same and is happy to stay in the same role for some time this is a great fit!

    Epsilon Response

    Dec 16, 2016 – Corporate Communications

    Thank you for your review. We are pleased to see that you’ve enjoyed your time at Epsilon. Our goal is to make it easier for our associates to work at Epsilon while giving them the tools and training ... More


  2. "Overview for Epsilon"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst in Lafayette, CO
    Current Employee - Business Systems Analyst in Lafayette, CO
    Recommends
    Positive Outlook

    I have been working at Epsilon full-time (More than a year)

    Pros

    Friendly co-workers
    Helpful working environment
    Above average benefit

    Cons

    Poor work load allocation
    Lower Salary

    Advice to Management

    Need improve workload allocation


  3. Helpful (2)

    "Great company with great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Technology in Lafayette, CO
    Current Employee - Director, Technology in Lafayette, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epsilon full-time (More than a year)

    Pros

    Epsilon has great benefits such as health insurance, ESPP, 401(k) match, free soft drinks, free donuts and bagels every Thursday, a company gym and much more. Benefits aside, Epsilon has some remarkable people. Everyone seems to enjoy their work and it shows in how people interact with each other. Creativity is off the chain. Career advancement is available and encouraged. Work from home is available. Work is meaningful and rewarded. Also, there are tons of company events with high employee participation. It is truly a great place to work.

    Cons

    The hours can be too much at times. Change can be difficult to achieve. There aren't enough restrooms in Lafayette. Getting office space for my team is difficult. Top recognition programs aren't available for new employees. No company is perfect, but Epsilon is pretty close.

    Advice to Management

    Continue the current strategy because it is working. Keep engaging employees. Keep leading with energy and excitement. Be open to ideas for improvement. Revamp the Lafayette location for the increased size and don't allow employees who rarely come in to keep their offices. Overall, keep it up because Epsilon is one sweet place to work.


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  5. Helpful (2)

    "Great company but doublecheck your department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lafayette, CO
    Former Employee - Anonymous Employee in Lafayette, CO
    Recommends

    I worked at Epsilon full-time (More than a year)

    Pros

    One of the last companies to offer actual benefits to employees, not fake benefits like "bring your dog to the office" or "the fridge is stocked with beer." The company is profitable, it invests in the acquisition of businesses that enhance growth and generally is on a strong growth path.

    Cons

    Some departments enjoy greater autonomy and control than others, whether they deserve it or not. Check LinkedIn to see if there are a bunch of former people in the position/department/line of business your looking at. If you don't find any, know that you can probably have a happy career at Epsilon. See a lot? Avoid it. Teams with high turnover tend to continue to be unhappy.

    Advice to Management

    Pay attention to pockets of high turnover, even if turn over doesn't look bad overall.


  6. Helpful (4)

    "Epsilon"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lafayette, CO
    Former Employee - Anonymous Employee in Lafayette, CO
    Neutral Outlook
    No opinion of CEO

    Pros

    A great group of (mostly) fun, passionate, really sharp people. The culture allowed for a healthy work-life balance and held fun company-wide events.

    Cons

    Promotions were given based on tenure rather than experience or skills, resulting in managers who didn't know how to lead. The Conversant "transition" had no leadership from either side and changes large and small were poorly communicated and often did not make any business sense. The fact that there were no layoffs felt more like a sneaky cost-savings move than an altruistic gesture. The attrition from the lack of transition planning achieved the same end goal.

    Advice to Management

    Start looking at the experience employees bring with them when it comes time to promote--including a woman or two. There was an environment of soft-sexism in some departments. It's time to discuss the elephants in the room with the Conversant transition.


  7. "Good place to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lafayette, CO
    Current Employee - Anonymous Employee in Lafayette, CO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Smart hardworking people, innovative, fun environment, breakfast on Thursdays.

    Cons

    Sometimes long hours but happens in bursts


  8. Helpful (1)

    "Hard work rewarded with great benefits."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst in Lafayette, CO
    Current Employee - Business Systems Analyst in Lafayette, CO
    Recommends
    Positive Outlook

    I have been working at Epsilon full-time (Less than a year)

    Pros

    You can work from home after a certain amount of time at the company. Good amount of free floating vacation days. Good benefits.

    Cons

    There can be a slight isolated feeling due to the fast growth and independent working styles.


  9. Helpful (3)

    "High longevity of current employees, cooperative/mutually-helping work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Lafayette, CO
    Current Employee - Senior Software Engineer in Lafayette, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epsilon full-time (More than 8 years)

    Pros

    The Lafayette office still has a small-company feel, as projects and teams are small. Most of the current employees at this location are from the Abacus and Online teams. During busy times, food is often provided for client-support roles, and also for anyone having to work outside of normal business hours for special projects or events.

    Lots of opportunities for community-service involvement, including charity fund-raising events, and Habitat for Humanity (for which the company will pay your time off).

    Cons

    Now a very large company, composed of many different divisions which were formerly separate companies that Epsilon has acquired over the past 8 years. The result is that corporate-level integration of communication and IT infrastructure isn't fully baked yet.


  10. Helpful (4)

    "Great company, terrible execution of policies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support in Lafayette, CO
    Former Employee - IT Support in Lafayette, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Epsilon full-time (More than a year)

    Pros

    Overall, the company is solid. People who work there usually know their stuff, and can support themselves given their area of expertise. Company events still occur, and the idea of email marketing is good one, if annoying to people's inbox.
    Policies are put in place for good reasons. Epsilon had a massive data breach several years ago, and it is still lingering

    Cons

    Outsourcing IT is the single most inefficient way to work with the user base.
    Growth in the company is...hard to figure out at best. I was told by multiple managers that pay raises occur once every 3-5 years, and promotions only exist if the company needs a new position, or someone leaves and no one wants the old position.
    Some positions for new employees require them to work 2nd shift processing data for 2 years before they can move departments, qualify for a raise, or be acknowledged in general.
    The head at the top continues to make poor decisions that affect the general health of the employees. One site used to have kegs and margaritas on Fridays, but that era left recently when Epsilon decided making their employees happy should be kept to a minimum.
    They recently decided to outsource their Helpdesk and Desktop support team...which caused multiple sites to lose good people, as well as dedicated support...in trade for overseas 24/7 call support.
    Lower management can't really seem to pick a direction in general when working and often rely on higher management to hold their hand with general direction pointing.
    Epsilon's network infrastructure is in an overhaul, and it appears to be going well. If anything, the technology department at least has a good idea of what's needed to work with outside clients. The data processing teams leave a ton to be desired.
    The marketing teams seem to miss the boat on how to sell what data can really do...instead they use standard sell tactics and hope their clients don't ask for more.
    The development team is overstaffed, and can't fix products fast enough. There is clearly multiple issues when attempting to get a reasonable fix on internal applications used to support the clients. They often use outdated versions of java and ie, as well as poor coding standards often overlooked by the management, who lack coding skills themselves to see the issues.

    I loved Epsilon, and would have stayed there to give a hand into making something better, but outsourcing and losing pay/benefits to stay on is a terrible practice.

    Advice to Management

    Bring back the fun to the company, listen to employee ideas, and get a better development team in place. Teach marketing how to sell products and what data can really do, and get the processing team to work more than several minutes a day before they check out to Facebook.
    Also, killing archives and psts for a no-fault looks lazy, not brilliant. How much server space do you REALLY think you'll save? This move is to cover yourself in a "compliant" way, not help anyone. Look at the SharePoint sites and see who's actually going to use your new policy.


  11. Helpful (1)

    "Corporate Culture Needs Updating, Solid-ish Otherwise"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Account Coordinator in Lafayette, CO
    Current Employee - Technical Account Coordinator in Lafayette, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Epsilon full-time

    Pros

    1) Many of your fellow TACs and more experienced team members will be very, very willing to help, which boosts personal growth where training does not.

    Result: Tighter-knit TAC-teams, a helpful culture, and increased efficiency. Nice!

    2) Management is generally more receptive to new ideas than your standard American office. The innovation isn't anything to write home about, but folks will hear you out, and change does happen with systems, albeit agonizingly slowly. I find that generally, you will have to bother your superiors for about one month per hour that the task will take.

    Result: Better morale. This is to be taken with a grain of salt, but being heard is, in and of itself, a positive experience.

    3) Reasonably okay educational resources.

    Okay, they're mediocre online classes.

    Okay, they're not particularly useful at all. Management will advise you to learn new things from YouTube.

    Result: I don't know I just wanted 3 Pros and 3 Cons gosh.

    <Everything else is pretty okay (i.e. compensation, benefits, etc.) and keeps this whole shebang at neutral.>

    Cons

    1) The job has become increasingly vertical-specific (divided by the type of client), making inter-vertical help difficult. Many will presume this to be a necessary evil rather than innovate, and the few who will push for efficiency are often shushed by corporate culture who just wants the wheels to keep on turning without falling off. This is an issue of internal culture with a major lack of willingness to innovate.

    Result: The TAC-role is unnecessarily difficult, especially when seeking out other verticals.

    2) To Sales, you are a button-pusher who is not worthy of their time when you actually fill quite an important role. No matter how much utility you generate for them, the company, and those around you, they will half-secretly hope that Epsilon automates your role out of existence.

    Result: The average TAC thus sees unnecessary difficulty spikes, poor communication, and a set of sales folks who do not care about them, which I'm sure eventually makes things more difficult for Sales in some manner, too. This is both demoralizing and inefficient. Sales culture must cease to see themselves as higher if TAC teams are to work with them effectively.

    3) While the educational tools available to any given associates are solid, introductory, role-specific education is abysmal, in part due to the fact that the nature of the job is so highly vertical specific, and the systems are taught at a vertical-agnostic level. When one complains, people will just default to talking about how they had to learn their job with no training whatsoever. That is the wrong way to think about education. Again, the local culture is problematic, but possibly improving.

    <Everything else is pretty okay (i.e. compensation, benefits, etc.) and keeps this whole shebang at neutral.>

    Advice to Management

    Modern companies will eat your lunch if you don't update both your systems and your ways of thinking about office-culture. I'm not talking expensive Google-esque perks. I'm a willingness to apply innovation and perhaps a more holistic view of company structure that lets all your people feel as if they're treated like people.

    It's a post-Dilbert world, now. Time to catch up.



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