Epsilon (North Carolina) Reviews | Glassdoor

Epsilon (North Carolina) Reviews

Updated March 2, 2017
14 reviews

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2.7
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Eric Oelschlaeger
8 Ratings

14 Employee Reviews

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  1. Helpful (2)

    "Dead End"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Epsilon (North Carolina) full-time (More than 3 years)

    Pros

    Pay was at least on par with local market; some schedule flexibility.

    Cons

    No advancement opportunities, poor communication, lack of structure, poor leadership, tyrannical department head, disorganized, the list goes on.

    Advice to Management

    Fix the cons.


  2. Helpful (1)

    "Dead End on Commercial Side"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Center Technician Mid Level in Weaverville, NC
    Former Employee - Solutions Center Technician Mid Level in Weaverville, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Epsilon (North Carolina) full-time (More than a year)

    Pros

    Senior engineers and junior staff are all quite talented and a good team to work with

    I hear the federal side of this company is a pretty good work environment but the commercial side is a different story.

    Cons

    Commercial team is overwhelmed constantly by sheer volume, management routinely refuses to hire adequate number of personnel to handle volume of clients they constantly push to increase. They are attempting to run an MSP with a skeleton crew and instead assert that a team of 5 people or less should be able to handle a client base that is many, many times that number. I was on this service desk during normal weekdays when we would only have 2 people there for several hours.

    No opportunity for advancement

    Starts MSP help desk employees at $12/hour which is below living wage in Asheville. This is nothing short of a complete insult to skilled workers with degrees and often times experience.

    President of commercial operations is a tyrant who routinely fires people who have had no prior disciplinary or performance problems, creating a climate of fear for workers who constantly feel their livelihoods and the well being of their families are at stake . . . with good reason, because they are when you work for someone like this.

    No clearly defined job duties

    There was absolutely NO formal training process when I came into this job. It was literally, "Sit and watch us for a while and good luck". Really nice business strategy.

    No formal track for advancement or clearly defined expectations of performance for consideration for advancement

    Poor communication in general, likely mostly due to the sheer volume of things

    A complete "Fly by the seat of you pants" environment with extremely poor and lacking documentation for client networks. No one there has time to adequately document client networks and infrastructure, though this is a best practice in the industry. A client will call you and say, "System A is broken you need to fix it." You will consult your documentation and find that often times there is none. Then you will start trying to track down individual employees who might have the specific knowledge, all while continuing to have a mountain of calls and tickets flood in every day. This is completely the status quo at this company. The word disorganized doesn't seem adequate to describe this place.

    Health insurance is available but not really affordable on the wages they pay . . . when you're making $12/hour, good luck making ends meet with the huge chunk of money you will see come out of your checks.

    Advice to Management

    Stop treating people so poorly


  3. Helpful (1)

    "Fear and uncertainty in the workplace (Commercial Business)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Epsilon (North Carolina) full-time

    Pros

    Really smart engineers work here and some of the staff are really great people.

    Cons

    Commercial management is reckless, ruthless, and they do not listen to their staff. If you disagree with the leadership, you will get fired. Pay is not on par with industry averages. They run their staff into the ground while paying them poorly. Morale is awful. Almost everyone in commercial engineering is afraid they will lose their job at any minute.

    Advice to Management

    Start listening to your staff, they are really smart. Rethink commercial leadership, it could ruin your business.


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  5. "Start up with weak business strategy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Sterling, VA
    Former Employee - Manager in Sterling, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Epsilon (North Carolina) (More than a year)

    Pros

    Training, global collaboration, cutting edge technology

    Cons

    Lower salaries, lack of competitive advantage

    Advice to Management

    Make sure managers know people skills and are not just experts


  6. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Cyber Security Specialist in New Orleans, LA
    Former Employee - IT Cyber Security Specialist in New Orleans, LA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Epsilon (North Carolina) (Less than a year)

    Pros

    good people in the house

    Cons

    Bad pay scale for workers

    Advice to Management

    be understanding of the positions that people hold.


  7. Helpful (2)

    "Be Wary of Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Asheville, NC
    Former Employee - Anonymous Employee in Asheville, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Epsilon (North Carolina) full-time

    Pros

    A forward-thinking company. Progressive in many aspects, very attuned to advances in technology, and a good partner for local industry. A decent place to begin an IT career.

    Cons

    Very little organization in the commercial side. Often times service desk employees would be wrapped up in phone calls only to get pulled away at a moment's notice, leaving the client's issue unresolved or poorly documented.

    Tyrannical upper management (commercial and federal included) helped foster a culture of fear and distrust. Disagreeing or trying to course correct the CEO is an absolute dead end. Depending on the department and project, employees were routinely screamed at by the CEO over the phone with little to no positive criticism given.

    Advice to Management

    Hire someone to oversee the commercial division and lose the ego. This company will win with trusting the right people, not trying to overthrow those who might present better ideas for the long run.


  8. "Well run operation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engineering Tech in Washington, DC
    Former Employee - Senior Engineering Tech in Washington, DC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Epsilon (North Carolina) full-time (Less than a year)

    Pros

    They can move quickly as conditions change

    Cons

    They are not big enough to carry any one if they are not billable.

    Advice to Management

    need to share contract details with employees before going on site


  9. "Contracting Position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support Specialist in San Diego, CA
    Former Employee - IT Support Specialist in San Diego, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Epsilon (North Carolina) full-time (More than a year)

    Pros

    The job is dependent on where you are assigned. Epsilon is just there to take a cut off of the contract payment.

    Cons

    Some of the Project Managers can be very testy.

    Advice to Management

    Work on making the workers feel more needed.


  10. "Awesome company to work with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Team Lead in Arlington, VA
    Former Employee - IT Team Lead in Arlington, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Epsilon (North Carolina) full-time (Less than a year)

    Pros

    Understanding. The managers will work with you if they think there is a problem. But sometimes we all get blind sided.

    Cons

    Not always willing to work with you when the prime decides to get rid of you.

    Advice to Management

    When the prime contract lets someone go, and doesn't give you a reason, make sure you don't blind side, and then screw your employee out of vacation time.


  11. Helpful (1)

    "OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Database Developer
    Current Employee - Associate Database Developer

    Pros

    the management and infrastructure is ok

    Cons

    there are less opportunites for growth at Epsilon


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