Epsilon Reviews | Glassdoor

Epsilon Reviews

Updated October 11, 2017
117 reviews

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Epsilon Chief Executive Bryan Kennedy
Bryan Kennedy
65 Ratings

117 Employee Reviews

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Pros
Cons
  • work/life balance is sub optimal (in 49 reviews)

  • There also seemed to be a lot of arbitrary constraining decisions from upper management that adversely impacted delivery time and final product quality (in 27 reviews)

More Pros and Cons

  1. "Horrible, impersonal place with no soul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Wakefield, MA
    Current Employee - Director in Wakefield, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Epsilon part-time (More than 3 years)

    Pros

    None - unless you get seduced by the work from home trap. Competent workforce and nice employees below the VP level

    Cons

    Too many to list ... this company does not care about its onshore employees at all. There is no engagement from senior leadership with employees except through their pretentious roadshows. They are totally disconnected from what their employees do on a daily basis and what's worse is they don't care. The VPs can't get over themselves and ton work to build an integrated organization that strives to fix problems. They rarely have all hands to discuss practical ways to make Epsilon better. It's all about putting more burden on their existing employees to make money rather than looking introspectively to fix processes that will save money. VP leadership ingratiates themselves to the India office across all levels and treats its onshore employees like slaves. Stay away even if you are desperate for employment. You will regret it.


  2. Helpful (4)

    "Identity crisis, toxic culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Epsilon full-time (More than 5 years)

    Pros

    The people who actually do work are great.

    Cons

    Bully culture, backstabbing, thick politics, discrimination, constant changing of direction, no vision, white male dominated just waiting for retirement, HR is horrific with their robotic answers, toxic and exhausting. Upper management gets rid of people to save cost, without proper replacements, Just another silicon valley type trainwreck.

    Advice to Management

    At the ADS level, my advice to management is to fire everyone and start at the very top, working your way through CEO, President of technology division, and everyone who reports to him. They don't do any work anyway, just collect big paychecks and change directions to make people think they actually know what they're doing when they are just coasting.

  3. Helpful (2)

    "If you're here longer than 3yrs, they've pulled you into their politics."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Epsilon full-time (More than a year)

    Pros

    Great Company to work for. Great incentives, my peers are awesome!

    Cons

    Leadership sucks and it has trickled down to management. Too much favoritism.
    HR Sucks can't trust them. All jobs are going overseas.

    Advice to Management

    Develop your team, everyone!


  4. Helpful (1)

    "Former Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wilton, CT
    Former Employee - Anonymous Employee in Wilton, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Epsilon full-time

    Pros

    Culture was once good.

    Cons

    Too many to list. Extremely low morale and low energy environment. Many of the account teams are not properly organized and structured and roles are no longer clearly defined. Loss of many accounts has made the energy stale mostly because there is currently no future direction for the office. It has become completely dysfunctional.

    Another huge problem is that there are certain people in high level roles who are very clearly being "looked out for" and favored. People in the office pick up on this and the frustration makes for a negative environment.

    Advice to Management

    Listen to your employees. Trim the fat and bring in more "team players"

    Epsilon Response

    Jul 26, 2017 – Epsilon

    Thank you for taking the time to provide us with this feedback. We are committed to creating a transparent, comfortable and collaborative environment for all our associates. We will keep your... More


  5. "Low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Epsilon full-time

    Pros

    Laid-back, flexible environment, can be fun

    Cons

    Low pay when compared to competition

    Advice to Management

    Increase pay


  6. Helpful (5)

    "Moving a lot of engineering to India."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Epsilon full-time (More than a year)

    Pros

    Lots of new technology and cloud migration

    Cons

    Lots of layoffs - lots of hiring in Bangalore India. all at the same time on the same teams... Lots of management pressure on employees, acts like employees are replaceable cogs in a machine.

    Advice to Management

    Keep America working. Over half the teams on shore are H1-B Visa, and whats left of Americans are slowly being laid off and replaced with workers in EBR (India)


  7. Helpful (2)

    "Worst company to work for -- Laying off all the time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Wakefield, MA
    Current Employee - Software Developer in Wakefield, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Epsilon full-time (More than 3 years)

    Pros

    2 days Work from home option

    Cons

    Laying off People---every quarter they lay off good people and send jobs to India. Don't even let you call India office as offshore. They would call it epsilon India

    Advice to Management

    Don't let good people go...you just can not survive depending on offshore resources. Think outside of Dollars.

  8. Helpful (3)

    "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Epsilon full-time (More than 8 years)

    Pros

    Good work-life balance and flexibility

    Cons

    quarterly layoffs and no future


  9. Helpful (7)

    "Great if you like 60 hour weeks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of IT in Irving, TX
    Former Employee - Director of IT in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Epsilon full-time (More than a year)

    Pros

    Benefits are OK, work from home 2 days

    Cons

    This company has a lot of potential, but has poor leadership. This is a great place to get your hands on different technologies and build experience if you are starting out. For the general IT department, you will work 60 hour weeks and be expected to available 24/7/365 nights, weekends and your vacations. You will be micro managed and treated as if you do not know what you are doing. There is high turnover due to the poor leadership, long hours and lack of processes. There is currently a major initiative to shift jobs to India for a lower cost, so odds are you will laid off within the next 1-2 years. The culture outside of the IT department is seems to good and supportive, opportunities for volunteering if you can find the time.

    Advice to Management

    Promote work life balance, provide leadership training to the executives so they will treat employees with respect. Remember that the customers and employees are stakeholders just like the shareholders.

    Epsilon Response

    Apr 6, 2017 – Corporate Communications

    The new programs we recently implemented, including Flexible Time Off, are designed to make it easier for associates to work at Epsilon. We realize that being a global organization of more than... More


  10. Helpful (3)

    "Very disappointing place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Epsilon full-time (More than a year)

    Pros

    Ability to work from home a couple of days a week is a nice benefit. Offices are modern, and have nice amenities.

    Cons

    Confusing company, who are we? Epsilon, Conversant, Catapult, Abacus, etc. It is so hard to get things done because each of the company's have different priorities and vision. Who is in charge? One leader (not the CEO) has a limo and driver.....really??? Associates that have been there too long and do not support change are roadblocks to moving the company forward. Atmosphere of entitlement and lack of maturity. Those that work hard get overlooked for those that make the most "noise". Technology is out of date, consistently problematic. HR programs do not support the modern worker, nor support the well being of the associate.

    Advice to Management

    Be "One Epsilon", standardize across the company. Get rid of entitlement, reward the work.

    Epsilon Response

    Feb 1, 2017 – Corporate Communications

    Thank you for your review. We understand that Epsilon’s robust product and services offerings and matrixed organization can create challenges. We believe the recent management changes and a more... More


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