Epsilon Reviews | Glassdoor

Epsilon Reviews

Updated September 20, 2017
720 reviews

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3.1
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Epsilon Chief Executive Bryan Kennedy
Bryan Kennedy
342 Ratings

720 Employee Reviews

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Pros
Cons
  • work/life balance is sub optimal (in 49 reviews)

  • There also seemed to be a lot of arbitrary constraining decisions from upper management that adversely impacted delivery time and final product quality (in 27 reviews)

More Pros and Cons

  1. Helpful (5)

    "There are better opportunities and benefits to be found elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Lafayette, CO
    Former Employee - Software Engineer in Lafayette, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Decent pay for performance. The people I worked with were great.

    Cons

    The best reasons left the building when Hellman & Friedman sold Abacus (where I worked) to Epsilon. Health benefits went downhill, Epsilon made us essentially reapply for jobs, sabbatical went away, outsourced HR means you're just a number. Most everyone I worked with has now left and found other jobs including myself.

    Advice to Management

    Brian Rainey's "We're always for sale" comment with regard to Abacus and it's pending sale to Epsilon really rings true - but what he didn't realize is his employees are always for sale too.

    Mike Iaccarino's bed side manner could use some polish. He really came across as a weight lifting pirate to me.


  2. Helpful (5)

    "AVOID Epsilon"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Services in New York, NY
    Former Employee - Account Services in New York, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    The name is well recognized by future employers. Work with world class brands. Not much else to say that is good.

    Cons

    Extreme turnover! The entire account mgt team turned over while I was there. Every week 2 or 3 new people left. The company has an impressive list of clients but even their list of clients has diminished quickly after the Double Click acquisition. The Senior Management team has plenty of negative issues as well.

    Make sure you cover a job description with them from A to Z... They misrepresent roles often which cause a lot of internal frustration.The environment is filled with people who realize what a mistake they made joining Epsilon, misery does love company. At least you'll make some new friends.

    Advice to Management

    Know your clients needs better AND don't lie to your staff about the direction of the company. Lots of smoke and mirrors here.

  3. Helpful (8)

    "God-awful place."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PMO in Irving, TX
    Current Employee - PMO in Irving, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They'll hire you because the turnover is so high.

    Cons

    Projects are over-sold to clients with outrageous claims of competence but the truth is projects are understaffed. Management cares nothing about people despite 'work/life balance" claims. 60-80hr weeks are not unusual. Relationship managers not technical and, since it is a sales/marketing company, over-promise. Please the client at all costs (which really means cover for our stupidity and gross inability to properly staff a project) is the norm. Managers incapable of growing their staff and management of career paths is boiled down to length of service, not capability.

    Advice to Management

    Fire your Relationship managers; promote competent people, not those who've been there for a long time; introduce the concept of staff management as a real job not an addendum to a job description; break up the good old boys network of those who cover for each other because they both are poor leaders. Hell, just fire all management and start over with fresh blood.


  4. Helpful (1)

    "Room for Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are fairly good benefits.

    Cons

    -Very little communication and feedback from management
    -Upper management not open with employees
    -Management ignores it when employees underperform
    -Currently, limited opportunities for advancement

    Advice to Management

    Employees are currently undervalued. Empower your employees through monetary incentive, open communication, and training. Provide more training for managers.


  5. Helpful (1)

    "A financially tight "Office Space" like company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wakefield, MA
    Current Employee - Anonymous Employee in Wakefield, MA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There is the opportunity to work on large or small projects. Depending on your manager or group your experience can be a positive one.

    Cons

    Experiences at Epsilon is a mixed bag all dependent on who you immediate supervisors and what accounts you work on. Employees are isolated on their accounts and in their cubicles. Recognition is none existent. 60 hour weeks are expected but the salary doesn't reflect this level of commitment. All decisions are based on margins for the parent company's stock holders. As quoted from our supervisors, "we are a financially tight company". Nothing is invested back into the employees. Benefits are sub par. This years we have 8 holidays off. The 15 days of vacation cannot be carried over to the following year.

    Advice to Management

    Focus on making employees happy instead of clients and Alliance Data stockholders. Improve communication between client teams and knowledge sharing.


  6. Helpful (2)

    "Classic Peter Principle in action"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Creative in Irving, TX
    Former Employee - Creative in Irving, TX

    Pros

    Solid accounts people within the agency (used to be called purple@epsilon) and lots of opportunity to sell your ideas, depending on the account.

    Cons

    > Way behind the technology curve.
    > Managers on the creative side are in over their heads.
    > The smoke and mirrors only covers up so much. They aren't as "full service" as they try to sell.
    > Strategy people do a great job ... of torpedoing every new business pitch possible. It's like they're falling over themselves to fail.

    Advice to Management

    Get someone in there who knows cutting-edge technology and doesn't just talk about it. Fire the strategy people who don't understand the role of creative. Revisit the performance and review policy and retool for the agency environment.


  7. Helpful (3)

    "Horrible place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Database Developer in Irving, TX
    Current Employee - Senior Database Developer in Irving, TX
    Doesn't Recommend

    Pros

    None really, good co-workers though

    Cons

    Employees treated as commodities. No respect, flexibility .
    Horrible PTO/sick leave policies, long working hours

    Managers all get a big raise n the actual team gets no recognition...
    Lack of flexibility makes work/life balance very hard to achieve...

    Advice to Management

    Look for the quality of work an employee does rather than looking at the number of hours put in by him....
    the more flexible u wud be of time for resources,, the more u get back!

  8. Helpful (2)

    "It is a disappointing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It sponsors H1B and 80% of the technical employees are working under work autorization

    Cons

    Low pay, no respect and no career advancement either


  9. "Awful. Just Awful."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior BSA in New York, NY
    Current Employee - Senior BSA in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They are flexible.
    You don't need to worry when they announce a policy change because if you wait ten minutes there will be another one to cancel it out.
    People appear to be friendly.

    Cons

    Someone mentioned that their software is state of the art. So was my eight track. The software is very limited and is constantly breaking down.
    They are dangerously understaffed and are looking to cut the staff down even more. They also off shore most of their work.
    Account teams over promise the client on deliverables and expect the technical team to work miracles to make it happen, and they are never satisfied.
    Like I mentioned they are understaffed so they over-load you with work and could care less if you are able to meet deadlines.
    They recently announced there soaring profits. Well this wasn't hard to accomplish. It's easy to show record profits when you down-staff and off-shore, expecting those who are left to do more with much much less, while at the same time continue to charge your clients the same amount of money.

    Advice to Management

    Invest in talent within the company. Hire more people and stop spreading your employees so thin.


  10. Helpful (2)

    "Worst company in DWF area --- this is only my personal view about epsilon and maybe I am wrong"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst in Irving, TX
    Current Employee - Business Systems Analyst in Irving, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Big client names good for resume, Visa is good, Hilton, Chase and BOA, what else? American Express and
    all kinds of big companies

    Cons

    Even the managers know how to abuse their labors.

    Promises are made to client and then there is a scramble to meet deadlines. This happens constantly with those making the promises working their 40 hrs and going home. New people are being hired constantly. Not sure where the others have gone as there is a constant cubical shuffle so either they are on another floor or are no longer working at the company. I suspect they have left company, but since they are not on my team...don't really know. Honestly, I see some of the positive postings and I think that are written by HR so they can counter the real postings.

    Advice to Management

    Learn how to be nice to every employee, black, white, non-indian asian, ..... Please be nice to people, say hello to people inside the same building....


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