Epsilon Reviews | Glassdoor

Epsilon Reviews

Updated May 25, 2017
670 reviews

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3.1
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Epsilon Chief Executive Bryan Kennedy
Bryan Kennedy
321 Ratings

670 Employee Reviews

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Pros
  • All these play a role in the great work/life balance Epsilon offers as well (in 73 reviews)

  • Work from home and good benefits (in 49 reviews)

Cons
  • At times work life balance is not in balance (in 46 reviews)

  • Poor compensation for long hours/weekend support (in 24 reviews)

More Pros and Cons

  1. "Dysfunctional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilton, CT
    Current Employee - Anonymous Employee in Wilton, CT
    Doesn't Recommend
    Positive Outlook

    I have been working at Epsilon full-time

    Pros

    Theoretically. . . strong business, smart people, interesting work

    Cons

    Politics so thick you can barely move

    Advice to Management

    Place people qualified to manage/run a business


  2. "Experience depends on the account you are assigned to"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Systems Analyst in Irving, TX
    Former Employee - Senior Business Systems Analyst in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Epsilon full-time (More than 3 years)

    Pros

    We did some interesting work for the clients I was assigned to. Ability to design and develop a new product from the ground up and deploy to our clients was excellent.

    Most non-management staff were very good and easy to work with. Fun environment with misc all company parties and things of that nature on a regular basis. Onsite cafeteria and gym.

    Cons

    Pay was below market by 10-15%. To be promoted you had to perform the job you were going to be promoted into for several months at your current level and pay. In many instances when the time came for the promotion, employees were told "we don't have the budget to do this now" so no promotion or raise. This happened to multiple people while I was there.

    Raises were minimal, barely covering cost-of-living adjustments. Company cried poverty when review and raise time came, but announced record earnings of hundreds of millions of dollars one month later. Management review and raises were separate from non-management raises.

    Lots of turnover in the BA roles. One team started with 10 BA's and Sr BA's and in 4 months 7 people left.

    Individual client teams were silo'd. Rare for one client team to interact with other client teams.

    Advice to Management

    Spread the wealth to non-management employees. Align salaries with industry standards. Align internal roles with industry standards. Assure people in the same roles are connecting and sharing information.


  3. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Developer in Irving, TX
    Former Employee - Applications Developer in Irving, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Epsilon full-time (More than 3 years)

    Pros

    Overall environment is good. They protect employees. Give opportunity to improve if someone makes mistake or lack of performance. Have some true great leaders.

    Cons

    Lots of politics once you stay long enough and move to higher position
    Old tech stack
    Quality control is bad
    The STS or whatever group responsible for infrastructure (servers, network) there is a huge mess


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  5. "New Graduate ABSA Program"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ABSA in Irving, TX
    Current Employee - ABSA in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epsilon full-time (More than a year)

    Pros

    Office is really nice. Good Benefits. Dress code is very lax. Unlimited PTO

    Cons

    Pay is slightly under market


  6. "Good Company but No projects"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Java Developer in Bengaluru (India)
    Former Employee - Java Developer in Bengaluru (India)
    Doesn't Recommend
    Approves of CEO

    I worked at Epsilon full-time

    Pros

    Work life balance
    Fun environment
    Good benefits for the employees

    Cons

    No clarity on projects.
    No proper requirements for the POCs.
    No one bother about Career growth and new Technologies.

    Advice to Management

    Get the projects and make people busy.


  7. "VP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Vice President in Irving, TX
    Current Employee - Senior Vice President in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epsilon full-time (More than 3 years)

    Pros

    Benefits, Flexibility, PTO, Compensation, Cafeteria Food!

    Cons

    P&L driven, no mapping for career advancement


  8. "Creative Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Epsilon full-time

    Pros

    Great benefits and some talented people

    Cons

    Significant loss of accounts means reoccurring layoffs


  9. "Strategic firm with a quantitative approach to business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Vice President Client Services in Philadelphia, PA
    Current Employee - Senior Vice President Client Services in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Epsilon full-time (More than a year)

    Pros

    Matrixed organization
    Service-oriented culture
    Great work-life balance
    Tenured employee with a lof of hands on experience

    Cons

    Team members sometime lack accountability with little to no repercussions
    Leadership team doesn't communicate downward enough
    Process sometimes gets in the way

    Advice to Management

    Keep up the good work and make you high potential employees a bigger part of your success


  10. Helpful (1)

    "Big mess and not on point in terms of organization and delivery ..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Boston, MA
    Former Employee - Vice President in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Epsilon full-time (More than a year)

    Pros

    Nice colleagues is the biggest pro. Diverse and international business environment with lots of opportunities to travel in a fast paced environment

    Cons

    Too many to sum up. With the departure of the previous CEO, the company lost its soul and identity ... new CEO not so much. Very fragmented and complicated organization.

    Advice to Management

    Replace current CEO and get someone who truly understands customer first principles


  11. Helpful (2)

    "Terribly political, no vision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Wakefield, MA
    Current Employee - Senior Director in Wakefield, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Epsilon full-time (More than 5 years)

    Pros

    Nice people (the 20% who do the actual work). Decent commute time. Medical and dental benefits are middle of the road.

    Cons

    Constant reorganizations and land-grabbing, terrible communication. No vision, company cannot decide what business it belongs in. People are expendable. Toxic culture, backstabbing, incompetent leadership. 20% of the people are doing all of the work.

    Advice to Management

    CEO needs to get rid of top management. Reorganizations will not fix.


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