Equifax Reviews | Glassdoor

Equifax Reviews

Updated April 21, 2017
88 reviews

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88 Employee Reviews

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Pros
Cons
  • There is little to no work life balance in this position (in 17 reviews)

  • A senior management team that is looking to hold their positions rather than inviting clever minds that are capable of transforming the company (in 18 reviews)

More Pros and Cons

  1. "Global Fulfillment Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Fulfillment Analyst in Alpharetta, GA
    Former Employee - Global Fulfillment Analyst in Alpharetta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Equifax full-time (More than a year)

    Pros

    Best co-workers to work with. People are friendly and extremely helpful.

    Cons

    Compensation doesn't match the amount of work you actually do. There is little to no work life balance in this position. It just gets a lot tougher as time goes on. Stay away!!

    Advice to Management

    The whole department needs a complete revamp.


  2. Helpful (1)

    "Lack of communication"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in Saint Louis, MO
    Current Employee - Regional Sales Manager in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Equifax (More than 10 years)

    Pros

    Flexibilty with schedule, ability to work remotely

    Cons

    Lack of communication from senior leadership. Comp plan changes every year.

    Advice to Management

    New leadership is putting their stamp on things, but they are failing to communicate the change effectively. It helps to outline for the employees why the change is being made and how it will affect them.


  3. Helpful (6)

    "Used to be so much better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Saint Louis, MO
    Current Employee - Account Manager in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook

    I have been working at Equifax full-time (More than 10 years)

    Pros

    There are pros and cons to working at every company, and Equifax is no different. They offer fairly flexible schedules and I typically never have to work more than 40 hours a week, which is great!

    Cons

    If actions speak louder than words (which they do), Equifax clearly does not value their employees as their most important asset. The constant decline of benefits makes that clear. Management is given a 3% raise "allowance" that they must divvy up between all of the members of their team. Meaning most employees see less than a 2% pay raise each year.

    Advice to Management

    Stop telling us how much you appreciate us and start showing us. Stop telling us how much money Equifax is making (record breaking growth/revenue) and then telling us you can't afford to give us raises (or even put candy in the candy bowl in the lobby!).

    Equifax Response

    Nov 7, 2016 – VP, Global Talent Management

    While there are no perfect companies, we have been working hard to build an energizing environment where everyone can contribute their best thinking and be valued for the work they do. Given our ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Not so much"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook

    I worked at Equifax full-time (More than 3 years)

    Pros

    Midtown location is prime. Business is interesting.

    Cons

    Most dysfunctional Human Resources function ever. Zero tolerance for diversity or targeted/niche marketing. Should easily be a $5b company but limited by vision.

    Advice to Management

    Get closer to your customers; understand what it truly means to be customer-centric. Clear out dead wood; it is dragging down your results. Leadership is stagnant and needs a refresh.


  6. Helpful (3)

    "Went down hill after a buy-out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Unemployment Insurance Consultant in Maryland Heights, MO
    Former Employee - Unemployment Insurance Consultant in Maryland Heights, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Equifax full-time (More than 5 years)

    Pros

    The work was always plentiful and co-workers became great friends I still have to this day

    Cons

    Management became very corporate after Equifax took over as this company used to be Talx uc express which was a GREAT company to work for. It was all about the numbers and cutting corners to achieve them. You were no longer a person but a cog in the wheel of a machine. Still one of my favorite working experiences I learned a lot both good and bad.

    Advice to Management

    Listen to your employees, stop worrying about the numbers treat people well and they will stay.


  7. Helpful (1)

    "Senior Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Austin, TX
    Current Employee - Senior Account Manager in Austin, TX
    Doesn't Recommend
    Neutral Outlook

    I have been working at Equifax full-time (More than 10 years)

    Pros

    Work from home
    Stable company
    Stable industry

    Cons

    Base Salary
    Commission plan
    Lack of sales support
    Company Structure


  8. "Unemployment Insurance Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Equifax full-time (More than a year)

    Pros

    Coworkers are the biggest positive. Quick work pace makes the day move quickly.

    Cons

    Salary. Bad Clients. Poor management. Definitely do not suggest.

    Advice to Management

    Teach your managers how to manage a team. Senior management only cares about numbers and not how to actually run a team.


  9. Helpful (11)

    "Vice President"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Atlanta, GA
    Current Employee - Vice President in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Equifax full-time (More than 3 years)

    Pros

    The people who do the day to day work to keep the wheels turning and the lights on are highly conscientious and hard working. Good people doing good work and generally enjoying the daily challenges. The company is growing and people are generally upbeat and optimistic about the future.

    Equifax respects your personal time and doesn't expect you to work on weekends or demand crazy overtime hours to demonstrate commitment. The culture is pretty much a 9-5 mindset. The parking lots are empty before 8 and after 5.

    CEO is one of the best. when it comes to laying out a vision and a strategy. You can't argue with his success and what he's done for shareholders over the last 10 years. He's also a good person, which is rare when it comes to CEOs. The only knock against him would be that he's not a good judge of talent. He's hired some duds and keeps non-performing poor leaders around way too long.

    Cons

    There is little or no opportunity for promotion beyond the VP level. Executive level politics are horrible, and although they talk about a "meritocracy", it's just a sound bite. Promotions are awarded more like a beauty contest than based on performance.

    Compensation is below average. If you stay longer than 3 years you get left behind on your compensation and they hire new people in at much higher salary levels. Also, the disparity in pay between the Senior Leadership Team and the rest of the company is HUGE.

    Benefits package is expensive and keeps getting more expensive every year as the company pushes more of the cost down to the employees.

    Advice to Management

    Stop running off top talent and people with vision by not promoting them and keeping pace with competitive salaries. As well as the company is doing, it could be doing SO much better if you did a better job nurturing and promoting internally. The SVP layer needs to be culled.


  10. Helpful (2)

    "Non standard hiring"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Alpharetta, GA
    Current Employee - Director in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent benefits, good work life balance

    Cons

    People get hired not based on their skills but because they know someone in the company. The IT feels like having no diversity at all, run by managers who openly prefer certain prevailing origin to anyone else.

    Advice to Management

    Managers of all levels need to come down to earth from their VIP heavens at least once in a while and do something useful.


  11. Helpful (1)

    "Tax Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Management in Saint Louis, MO
    Former Employee - Tax Management in Saint Louis, MO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Equifax (More than 10 years)

    Pros

    Flex time, location, easy commute

    Cons

    Environment is not employee friendly unless you are at the main HQ. There isn't much commitment to anything other than bottom line profit, even to the point of drastically reducing overhead costs at the expense of the employees and facilities.

    Advice to Management

    Remember the people that perform the work that is sold. As more people leave the service will drop and you'll wonder why customers aren't as happy with the work anymore.


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