Equifax Reviews | Glassdoor

Equifax Reviews

Updated September 29, 2017
87 reviews

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Pros
Cons
  • There is little to no work life balance in this position (in 17 reviews)

  • Intern program needs a bit more structure and more opportunities to talk to Senior Management (in 20 reviews)

More Pros and Cons

  1. Helpful (6)

    "Horrible Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Equifax full-time (More than 8 years)

    Pros

    None that I can think of...none

    Cons

    Back stabbing and inexperienced management, no advancement, constantly afraid of your job being eliminated or outsourced, managers award friends instead of based on merit, extreme lack of training. I experienced this in multiple departments and business units.


  2. Helpful (13)

    "Account Manager Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Atlanta, GA
    Current Employee - Account Manager in Atlanta, GA

    I have been working at Equifax (Less than a year)

    Pros

    Friendly and helpful colleagues.

    Cons

    Please read carefully! For any potential Inside Sales candidates (Professionals need not apply. This role is entry level). The following should be taken into consideration:

    1) Technology. For a world class data company, it's very unusual that archaic systems are still being used. Systems are slow and are not in line with one another. One must use several systems to retrieve information required to do job. Time consuming and frustrating.
    2) Pay. Base pay is average, however, the commission structure is skewed to favor the company and provide less pay to employees (stay long enough and you'll agree). Although the payout is quarterly, it's typically delayed at least a month or two after due to issues confirming true numbers.
    3) Micro-management. Employees are being told how to spend their time, who to call, and when to call. Also, daily reports are required to appease operations. Meanwhile, legitimate revenue generating activities are overlooked trying to appease the artificial numbers created. Calls are recorded to ensure your calls meet their definition of a "sales call," which is very subjective.
    4) Pricing. Credit files are core business and company has outpriced them through yearly increases to point where customers are paying on average three times more then competition. Very difficult to make up lost revenue.
    5) Performance Improvement Plans. Company is not shy about putting Reps in PIPs, and in fact, have let many people go due to this. One or two lost customers will put you in jeopardy to be put on one. Very negative feeling with this hanging over ones head at all times.
    6) Communication. Very poor communication across various departments. Extremely difficult to do your job when management doesn't even know who to go to to get things done.
    7) Errors in critical data. Reps are measured on net new business, however, in many cases, the new accounts will be missing from your book, resulting in less revenue and metrics not being met.
    8) Management. Lack of understanding of what this role truly entails. No trust or value of Sales Reps. For a sales organization, it's interesting how no one in leadership roles have any true sales experience. Middle management roles have recently been created, adding to an already crowded leadership team.
    9) Dialer system. Company has made it no secret that Inside Sales is now a call center. One must be very cautious on how much time is spent in the bathroom, as your pause times and all activities are closely monitored.
    10) Negative atmosphere. With all the aforementioned issues, it makes for a highly negative environment.

    I hope this information is beneficial to anyone considering a career in Inside Sales at Equifax.

    Advice to Management

    See Cons comments above.

  3. Helpful (3)

    "Middle mgt is terrible, no cohesion among verticals, constant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Services Consultant II - Technical in Alpharetta, GA
    Former Employee - Professional Services Consultant II - Technical in Alpharetta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Equifax full-time (Less than a year)

    Pros

    Resume builder I guess, learn about the credit insustry, exposure to other industries such as banks, large telcos, credit card companies. Etc.

    Cons

    They will NOT take risks, old school, resistant to change or things that make them more efficient. Stubborn, tend to go with what worked well 20 years ago

    Advice to Management

    Re-evaluate yourself or you will lose top young It talent like you already are


  4. Helpful (2)

    "The New Senior Director of Mid-Market Sales has no Sales Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in Saint Louis, MO
    Former Employee - Regional Sales Manager in Saint Louis, MO
    Doesn't Recommend
    Disapproves of CEO

    I worked at Equifax full-time (More than a year)

    Pros

    Nice building with remodeled bathrooms and lots of parking. The food trucks are a nice way to get lunch without having to leave the building.

    Cons

    Working in the middle market group is a nightmare. Work/Life balance is non existent. No one wants to buy the primary products and services anymore due to cost and/or market saturation. Being in a vertical just means you hear "No thanks" over and over from the same type of people. Management of the group is terrible from the top on down, and they micromanage to the Nth degree. It s basically impossible to move up or …

    Advice to Management

    Don't bring an Account Manager in to run a Sales team


  5. Helpful (4)

    "Equifax is a well oiled machine with no soul."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Saint Louis, MO
    Current Employee - Customer Service in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Equifax full-time (More than 8 years)

    Pros

    Good pto, flex time, lower management are nice and considerate.

    Cons

    Equifax is a well oiled machine with no soul. If you have a job offer here run do not walk away. They just took all of our holiday celebrations away, but bought managers tickets to a concert. Run as fast as you can. 0 emplyee engagement.

    Advice to Management

    Show some appreciation for your hard working employees.


  6. Helpful (4)

    "Hearings Coordinator Garden City, NY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hearings Coordinator in Garden City, NY
    Current Employee - Hearings Coordinator in Garden City, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Equifax full-time

    Pros

    Flexible hours and very casual dress policy and Not strict at all a very casual office and Very unprofessional for an office.

    Cons

    A mean boss that doesn't work and just gossips all day about the employees which is very uncomfortable. Pay doesn't compensate the work. Very low quality management. Very uneducated management. Bullying goes on here.

    Advice to Management

    Hire managers that actually work and don't gossip all day about their employees. Office run very bad so unprofessional. Very low quality management.


  7. Helpful (5)

    "Capabilities and Talent vs. Popularity Contest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Atlanta, GA
    Former Employee - Senior Director in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Work life balance and salary / bonus structure. Compensation and benefits were very good. Bonus structure was amazing. Very sales and marketing focused environment.

    Cons

    Not a good company for someone that wants to be judged on their talents and capabilities. Very much a popularity contest. Nepotism at the worst that I have ever experienced in my career.

    Advice to Management

    Judge people on their talents and capabilities and not whether the insecure managers personally like you vs. their friends that they hired into the company.

  8. Helpful (2)

    "Stale & Outdated Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    Pros

    CEO is Inspiring and an innovative deal maker; Pay is decent. Nice building facilities. Stable financial state.

    Cons

    Insular view that lacks a strategic outlook among senior managers. Managers exercise power through a hierarchical style versus inspiring. Insecure leaders who micro- manage their employees. Zero tolerance for those with differing perspectives. Minimal diversity and only found at the lackey levels. They get people in with a a focus on pay, people get out because of the lack of focus on people.

    Advice to Management

    Realize that there is a world outside of Equifax that does things differently. Listen to those who do the work. Join the rest of the 21st Century!


  9. "No advancement or comminucation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Great co- workers, work life balance is good

    Cons

    HR and management lack communication with staff, you have to initiate follow up and your lucky if you get a response. There is no advancement and the company does not care about their clients only what's best for the company.


  10. Helpful (2)

    "Senior Hearing Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Hearing Consultant in Saint Louis, MO
    Former Employee - Senior Hearing Consultant in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Equifax full-time (More than 10 years)

    Pros

    None unless you are part of their corporate mindset. If you tow the line like a good little lemming, then you are a model employee. If you are a protagonist, point out what could be done differently, then you are not a "team" player.

    Cons

    To much one way thinking. When it was the Frick Company, it was very hierarchical. If you were a Claims Service Representative, you were the bottom of the barrel. You were seen and treated that way. I had a BS in Business Administration, put together a position paper, sent it up the chain and one Senior Manager stated that he was surprised that a CSR knew so much and could speak so formally. I had more managerial experience than my own supervisor, I just didn't have the practical experience.

    Then TALX bought us out and then the culture changed for the better. Equifax then bought us out and things more or less stayed the same. Then we got a new manager and things went back to that hierarchical structure. It became the worst place to work. Everyone became fearful and then 1/3 of the people got laid off and 1/3 got transferred.

    Advice to Management

    Put people in managerial positions that have a clue as to what they are doing, look past the persons job title and realize the talent that they have.


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