Equifax Reviews | Glassdoor

Equifax Reviews

Updated March 22, 2017
79 reviews

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79 Employee Reviews

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Pros
Cons
  • The work-life balance could be better (in 14 reviews)

  • A senior management team that is looking to hold their positions rather than inviting clever minds that are capable of transforming the company (in 18 reviews)

More Pros and Cons

  1. "Awful!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alpharetta, GA
    Former Employee - Anonymous Employee in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook

    I worked at Equifax full-time (More than 8 years)

    Pros

    None! No work life balance Leadership team extremely not loyal to employees especially HR and Talent Acquisition

    Cons

    They say good work life balance. This is a total lie. Please believe that. HR and Talent Acquisition Management departments are loyal only to the executives. Please stay clear from this company at all costs.


  2. "No advancement or comminucation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Great co- workers, work life balance is good

    Cons

    HR and management lack communication with staff, you have to initiate follow up and your lucky if you get a response. There is no advancement and the company does not care about their clients only what's best for the company.


  3. Helpful (2)

    "Senior Hearing Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Hearing Consultant in Saint Louis, MO
    Former Employee - Senior Hearing Consultant in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Equifax full-time (More than 10 years)

    Pros

    None unless you are part of their corporate mindset. If you tow the line like a good little lemming, then you are a model employee. If you are a protagonist, point out what could be done differently, then you are not a "team" player.

    Cons

    To much one way thinking. When it was the Frick Company, it was very hierarchical. If you were a Claims Service Representative, you were the bottom of the barrel. You were seen and treated that way. I had a BS in Business Administration, put together a position paper, sent it up the chain and one Senior Manager stated that he was surprised that a CSR knew so much and could speak so formally. I had more managerial experience than my own supervisor, I just didn't have the practical experience.

    Then TALX bought us out and then the culture changed for the better. Equifax then bought us out and things more or less stayed the same. Then we got a new manager and things went back to that hierarchical structure. It became the worst place to work. Everyone became fearful and then 1/3 of the people got laid off and 1/3 got transferred.

    Advice to Management

    Put people in managerial positions that have a clue as to what they are doing, look past the persons job title and realize the talent that they have.


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  5. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Equifax full-time (More than a year)

    Pros

    Company is going very good financially so there is lot of work and lots of projects.

    Cons

    Too fast paced, cutting corners and not following process to deliver. It's work, work and some more work with no work life balance.

    Advice to Management

    Take care of employees and give them time to enjoy life.


  6. Helpful (2)

    "Poor management"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Equifax full-time

    Pros

    casual dress, nice lunches, some friendly workers

    Cons

    terrible management sales pushy boss and atmosphere of intimidation


  7. Helpful (5)

    "Awful place to work!"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Fort Worth, TX
    Former Employee - Anonymous Employee in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Equifax full-time (More than 5 years)

    Pros

    Other than the name on your resume, there is no good about this company.

    Cons

    You're promised all sorts of things.ie; promotions, raises, recognition when you begin your 'journey' to hell. You work hard then work harder then yet even harder and management expects more and more and more from you. But do they reward your efforts? Noooo!!! They raise their expectations of you so you'll work even harder, and harder. Then they'll raise the bar so high that you can't POSSIBLY met the goals so then they can haul you into the dreaded 'conference' room to inform you of your failures and ask you how you can work harder to get back to the place you were at before. Huh? But you've made it IMPOSSIBLE for me to hit my goal. They don't care!!! They want you to work harder and harder and longer and faster and don't take breaks and work through your lunch and work late and work work work work work. And if, by some divine miracle you actually DO succeed, they'll just throw more and more work on you. And that's ALL the reward you'll get from this greedy, corporate, money hungry, stockholder driven company. That's it!

    Advice to Management

    I won't give any advice because management wouldn't listen anyway. They don't care! PERIOD!


  8. Helpful (1)

    "IT Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Equifax full-time

    Pros

    Highly motivated professional environment, trying to advance the company with new technology,

    Cons

    Lack of interest in legacy technology. Management focused on the new and regard cash cows as burdens they do not want to invest into and would rather replace. This alienates the experts trying to maintain and modernize the legacy systems. The legacy skills are outsourced causing isolation and stress to the remaining support group. Management is inept with the technology that drove the business revenue and out of touch with the past.

    Advice to Management

    Pay more attention to what got us here rather than shun the legacy technology. Look at what the competition is doing with their legacy systems in order to move existing applications to world class levels. Rather than out with the old and in with the new management style invest in legacy skills to improve customer satisfaction.


  9. Helpful (1)

    "Run Away, Run Away - Don't even think about working here!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Manager, Mid-Market Sales in Saint Louis, MO
    Former Employee - Regional Manager, Mid-Market Sales in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Equifax full-time (More than 3 years)

    Pros

    Nice building with remodeled bathrooms and lots of parking. The food trucks are a nice way to get lunch without having to leave the building.

    Cons

    Working in the middle market group is a nightmare. Work/Life balance is non existent. No one wants to buy the primary products and services anymore due to cost and/or market saturation. Being in a vertical just means you hear "No thanks" over and over from the same type of people. Management of the group is terrible from the top on down, and they micromanage to the Nth degree. It s basically impossible to move up or to an outside sales role.

    Advice to Management

    Change out ALL the management of the mid market group, even the so-called all star in charge.


  10. "Unemployment Appellate Hearing Representative"

    Star Star Star Star Star
    Former Contractor - Hearing Representative in Saint Louis, MO
    Former Contractor - Hearing Representative in Saint Louis, MO

    I worked at Equifax as a contractor (More than a year)

    Pros

    It's a paycheck until you can find something better. Great 401k. Lots of health benefits, but you won't have any time to see a doctor or dentist, which is a shame because it's such a substantial part of your paycheck and your health will deteriorate due to the long work hours, stress and repetitive data entry of scripted reports everyday in a cumbersome, outdated computer program.

    Cons

    Lots of cronyism and constant changes that make absolutely no sense. Management can be hateful, deceptive and unethical. They constantly lie to the employer client about status and availability of reps.

    Most of the reps, and all supervisors and managers, are non-lawyers. Some only have high school diplomas. If you have a law license, they will put it in jeopardy and get upset if you advise them of conflicts, or have need to fulfill cle requirements, they don't even seem to know what that means.

    They fire reps by phone, without provocation, instead of laying them off when hearings are down. Then they'll challenge their unemployment, send in mysterious write-ups never given to the rep, then fail to show up to the hearing.

    You'll work sometimes from 5:30 a.m. to 11:00 p.m because of layoffs and you'll be required to do phone hearings in different time zones, with only minutes notice.

    When the employer complains that you weren't prepared and give you a negative rating, the throw you under the bus instead of telling the client you never received the case file or spoken with any witnesses on the hearing call or except for minutes before the hearing. They refuse to adjust the negative rating saying it's not important, but accumulate them later to discipline you, so document each with screen prints of the notes and conversations with time you receive the hearing for use later when they try to use them for discipline or to challenge you unemployment.

    You'll also end up doing hearings by phone on the side of the highway as you are attempting to make it to another in-person hearing. Judges and opposing counsel were often disturbed by the sound of trucks roaring by and the stress caused is tremendous, especially if it's raining, snowing or foggy. Most state don't allow you to use a cell phone for hearings, but Equifax tells us to lie and never reveal we are on a cell phone.

    You'll never be appreciated and if your supervisor lies on you and you prove it, upper management will still act on the lie because of personal relationships.

    The same unethical behavior under their former company name, TALK, is still prevalent today.


  11. Helpful (2)

    "only at your risk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Equifax full-time

    Pros

    Benefits are pretty decent for them

    Cons

    Management that does not care and will work you till you drop and if you do not drop you will get more work until you do

    Advice to Management

    Learn how to treat people without having them afraid for their jobs



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