Equifax Reviews | Glassdoor

Equifax Reviews

Updated June 27, 2017
606 reviews

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Full-time Part-time

606 Employee Reviews

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Pros
Cons
  • There is little to no work life balance in this position (in 17 reviews)

  • Intern program needs a bit more structure and more opportunities to talk to Senior Management (in 19 reviews)

More Pros and Cons

  1. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Equifax full-time (More than 5 years)

    Pros

    Innovative, rapid growth, well articulated strategy, strong execution

    Cons

    Normal growing pains - beats the challenges of working for a company that isn't growing


  2. "Great team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer in Atlanta, GA
    Current Employee - Software Development Engineer in Atlanta, GA
    Approves of CEO

    I have been working at Equifax full-time (Less than a year)

    Pros

    1. Good and hardworking team
    2. People genuinely like to help
    3. Good benefits

    Cons

    1. Expensive healthcare
    2. Quality of life varies, greatly depending on your team.
    3. Team in Costa Rica not upto snuff.

    Advice to Management

    Improve the health insurance, it's too expensive compared to other companies.


  3. Helpful (2)

    "regional sales of a software solution in the eastern US."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in Nashville, TN
    Current Employee - Regional Sales Manager in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Equifax full-time (More than 10 years)

    Pros

    Work from home, long tenure with job, good boss and colleagues, autonomous work environment, pay is decent, travel is ok, ability to leverage existing company business is nice. Ability to learn new products via new jobs internally is nice.

    Cons

    Pay structure becomes less favorable each year, lots of corporate bureaucracy slows down many sales and progress. Very little to no formal training is offered. The priorities of the company are definitely pleasing Wall Street not the employees.


  4. "Client Support Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Management Support Specialist in Chicago, IL
    Current Employee - Account Management Support Specialist in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Equifax (More than 5 years)

    Pros

    Equifax offers room for advancement and is very flexible. If one is willing to put in the work, then one is able to advance through the company in multiple positions.

    Cons

    While senior leadership changes every three to four years, change can bring a different point of view to the table. While not always a bad thing, the change can clash with personal current visions of where your job can be going. At this point, a lot of budget cuts and little extra things that made your job seem worthwhile are being taken away. While I get to work from home(not due to my choice), the company has now stopped paying for internet.


  5. "great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Atlanta, GA
    Former Employee - Director in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Equifax full-time (More than 10 years)

    Pros

    a great company to work for and opportunities to grow within the company and with different business units within the company

    Cons

    like any other large organizations things take time to materialize and decisions sometimes get stuck within the processes implemented to make decisions faster.


  6. Helpful (10)

    "Account Manager Inside Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Atlanta, GA
    Current Employee - Account Manager in Atlanta, GA

    I have been working at Equifax (Less than a year)

    Pros

    Friendly and helpful colleagues.

    Cons

    Please read carefully! For any potential Inside Sales candidates (Professionals need not apply. This role is entry level). The following should be taken into consideration:

    1) Technology. For a world class data company, it's very unusual that archaic systems are still being used. Systems are slow and are not in line with one another. One must use several systems to retrieve information required to do job. Time consuming and frustrating.
    2) Pay. Base pay is average, however, the commission structure is skewed to favor the company and provide less pay to employees (stay long enough and you'll agree). Although the payout is quarterly, it's typically delayed at least a month or two after due to issues confirming true numbers.
    3) Micro-management. Employees are being told how to spend their time, who to call, and when to call. Also, daily reports are required to appease operations. Meanwhile, legitimate revenue generating activities are overlooked trying to appease the artificial numbers created. Calls are recorded to ensure your calls meet their definition of a "sales call," which is very subjective.
    4) Pricing. Credit files are core business and company has outpriced them through yearly increases to point where customers are paying on average three times more then competition. Very difficult to make up lost revenue.
    5) Performance Improvement Plans. Company is not shy about putting Reps in PIPs, and in fact, have let many people go due to this. One or two lost customers will put you in jeopardy to be put on one. Very negative feeling with this hanging over ones head at all times.
    6) Communication. Very poor communication across various departments. Extremely difficult to do your job when management doesn't even know who to go to to get things done.
    7) Errors in critical data. Reps are measured on net new business, however, in many cases, the new accounts will be missing from your book, resulting in less revenue and metrics not being met.
    8) Management. Lack of understanding of what this role truly entails. No trust or value of Sales Reps. For a sales organization, it's interesting how no one in leadership roles have any true sales experience. Middle management roles have recently been created, adding to an already crowded leadership team.
    9) Dialer system. Company has made it no secret that Inside Sales is now a call center. One must be very cautious on how much time is spent in the bathroom, as your pause times and all activities are closely monitored.
    10) Negative atmosphere. With all the aforementioned issues, it makes for a highly negative environment.

    I hope this information is beneficial to anyone considering a career in Inside Sales at Equifax.

    Advice to Management

    See Cons comments above.


  7. Helpful (1)

    "Account Manager at Equifax Workforce Solutions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Saint Louis, MO
    Current Employee - Account Manager in Saint Louis, MO
    Neutral Outlook
    No opinion of CEO

    I have been working at Equifax full-time (More than a year)

    Pros

    Competitive pay, flexible schedule and work environment, great coworkers, opportunity for movement within company, ability to work remotely is a plus

    Cons

    Slow internal movement process, lack of proper training, don't feel like managemenet understands the needs of a modern workplace, constant churn of executives who bring about large changes to company/job responsibilities

    Advice to Management

    Streamline processes, provide proper training for employees on services provided, hire more people to remove overload of responsibilities on employees


  8. "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Coordinator in Saint Louis, MO
    Current Employee - Talent Acquisition Coordinator in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Equifax full-time

    Pros

    Flexible environment, challenging work, career development framework

    Cons

    Thoroughly communicates updates, but would like information more quickly


  9. "Vice President, Technology"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Equifax full-time (More than 3 years)

    Pros

    Strong leadership that is maturing. Good second level (SVP) team. High margins and unique products are strong and mix allows weathering market volatility.

    Cons

    In many cases, the product organization does not have the decision rights needed to advance products.

    Advice to Management

    Continue to move away from traditional management methods and structures. Spend more time retaining talent, not just saying you are.

    Equifax Response

    Nov 7, 2016 – VP, Global Talent Management

    Thank you for your review and advice to management. We recognize the need to continue adapting in this increasingly fast paced, rapidly changing business environment. It is vital that we adapt and we ... More


  10. Helpful (2)

    "Middle mgt is terrible, no cohesion among verticals, constant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Services Consultant II - Technical in Alpharetta, GA
    Former Employee - Professional Services Consultant II - Technical in Alpharetta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Equifax full-time (Less than a year)

    Pros

    Resume builder I guess, learn about the credit insustry, exposure to other industries such as banks, large telcos, credit card companies. Etc.

    Cons

    They will NOT take risks, old school, resistant to change or things that make them more efficient. Stubborn, tend to go with what worked well 20 years ago

    Advice to Management

    Re-evaluate yourself or you will lose top young It talent like you already are


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