Equifax Reviews | Glassdoor

Equifax Reviews

Updated April 21, 2017
88 reviews

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Pros
Cons
  • There is little to no work life balance in this position (in 16 reviews)

  • A senior management team that is looking to hold their positions rather than inviting clever minds that are capable of transforming the company (in 18 reviews)

More Pros and Cons

  1. Helpful (9)

    "Be ready to feel used and always afraid of losing your job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Alpharetta, GA
    Former Contractor - Anonymous Contractor in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Equifax as a contractor (More than a year)

    Pros

    The remodel has made the work space much more pleasant, bright and useful. If you happen upon one of the few "good" bosses, you can learn a lot, and have opportunities to prove your abilities and advance.

    Cons

    If you get stuck with a bad boss, you will spend every single day wondering when you'll be let go. You will never be listened to, you will be accused and used as a scapegoat to the boss' superiors. You will never have an opportunity to advance, no matter how hard you work, and worst of all, you won't be able to move to a different department because your boss' approval is necessary.

    This company no longer does direct hiring with rare exception. They use contractors like slaves (working just like an employee, but to a higher standard of performance, no benefits, no job security and considerably lower pay). Contractors are left out of important meetings, they are not recognized for individual or team achievements, they are left off of company-wide invitations to things as trivial as parking-lot cookouts and department contests and games On the rare occasion that lunch is catered for the ***entire building,*** contractors are not invited (and expressly told not to eat!!) even though these contractors may have worked with the company for a year or more, If there are leftovers, managers may tell the contractors to go forage for the scraps. This is not an exaggeration. This actually happened to me and several of my teammates in our department. (And let me further explain: we work beside and with employees, on the same work, all the time. We are indistinguishable from employees, except for the fact that we are paid from an agency.)

    Equifax subscribes to the LEAN business concept, which means that they are constantly piling more work on fewer and fewer employees and contractors, then laying off or firing the unnecessary workers, then occasionally calling them back after a few months of drowning in work overflow.

    In the last round of layoffs and firings in my old department, the least tenured employee laid off had been with Equifax for eight years. The rest had been with the company for at least 20 years and had moved to GA from NY when their jobs relocated years ago.

    The work environment is super high stress because you're being monitored ALL of the time. Not only is your work and computer use understandably scrutinized, but the walls have ears; meaning that if you want to have a conversation that is not monitored and/or recorded, you have to go to a certain corner of the employee cafe. You'll know it when your boss takes you there to talk about something that might help you, but which she can't be caught saying.

    This company has zero loyalty. They foster the very worst kind of corporate atmosphere. Truly, they are a machine where employees (even departmental directors) are unhappy and insecure in their jobs.

    Advice to Management

    I don't think it's even worth my time to offer advice to management, partly because they are often under the same pressures as the employees, but also because, even if they care, they are essentially powerless to make changes. All directives trickle down from the upper, upper management and when a director has any latitude, it is tempered by LEAN demands, which stifle all creativity, process improvements (beyond firing/laying off), innovations, and significant changes.


  2. Helpful (2)

    "Running far ... far away."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern in Alpharetta, GA
    Current Intern - Anonymous Intern in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Equifax as an intern (Less than a year)

    Pros

    Great place for an internship to put on my resume and helps open up doors to another position.

    The renovations are nice. Its a good thing they are *finally* doing something nice for the employees ... I guess they figured that they won't be able to attract ANY talent in the barren cubicle wasteland which they had beforehand.

    Cons

    Controlling management which does not trust its employees. Complete lack of communication between EVERYONE. This place has a HUGE collaboration problem, both on a social level and a technical level. "Meritocracy" is another name for kissing butt and falling in line with your manager. EVERYTHING is a 'standard process', and if it isn't then it is turned into one. COMPLETE lack of innovation ... and its 100% management's fault. Ironically, they are looking at ways to "streamline innovation". I think that this is possible, just not at this company.

    There is a huge "us versus them" culture here. Most employees seem too afraid to propose new ideas or lead any real change in fear of losing their job. 95% of the employees are married, have kids, and truly only want a job which provides stability.

    Advice to Management

    Management knows what they have to do ... they have to change the culture. They've allowed so many teams to build huge fortresses in their technology to prevent them being removed, and these very people who are resistant to innovation, growth and change are absoluteness killing the company. How should they go about fixing the company? I'm not sure ... but it truly is in their best interest to figure it out.


  3. "Worked there 10+ years in NACS division. Good place - until you leave, then ..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Approves of CEO

    I worked at Equifax full-time (More than 10 years)

    Pros

    Good salary and benefits
    People care about the job they perform
    Well recognized brand in the marketplace

    Cons

    Not enough true focus on career advancement or switching between business units
    When I left, they specifically looked for a way to not pay quarterly sales incentive earned
    When I left, they did not care enough to do an exit interview

    Advice to Management

    Live what you preach - people, ethics and integrity


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  5. Helpful (2)

    "Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Hearing Representative in Saint Louis, MO
    Current Contractor - Hearing Representative in Saint Louis, MO
    Negative Outlook
    No opinion of CEO

    I have been working at Equifax as a contractor (More than a year)

    Pros

    Little room for advancement is available.

    Cons

    Too much work to perform for the pay.

    Advice to Management

    Seek input.


  6. Helpful (1)

    "Cut throat environment with long hours"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Developer III in Alpharetta, GA
    Former Employee - Applications Developer III in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Equifax full-time (More than 3 years)

    Pros

    Great opportunity to learn many systems with many clients

    Cons

    Work environment not so hot. Quarterly lay offs a regular occurrence. Put fear into employees to work longer hours.


  7. "Proceed with Caution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Unemployment Insurance Consultant in Hilliard, OH
    Current Employee - Unemployment Insurance Consultant in Hilliard, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Equifax full-time (More than 8 years)

    Pros

    Decent Benefits, unique experience, working with great clients, and a few great managers (if you're lucky enough to get one of them).

    Cons

    Work site is poorly maintained, performance metrics conflict with client needs, system upgrades are rolled out poorly and ineffective middle managers are retained indefinitely.

    Advice to Management

    Use 360 reviews to identify and train ASM's with poor leadership skills, not everything can be quantified into a spreadsheet.

    Support an Open Door Policy, Managers of locations need to realize just because they aren't hearing about an issue, it doesn't mean it's resolved. It could mean your subordinates have given up on talking to you and are looking for work elsewhere.

    Check SMART Goals for loopholes before rolling them out. Setting short sighted goals, based solely upon a number on a report is bad business. Reports are relatively easy to manipulate, some ASM's are quick to do this. It only complicates their subordinates jobs, putting pressure on them to maintain their ASM's façade.

    Understand that where there's smoke, there's fire. If a manager has subordinates complaining to the Ethics Hotline and an excessive amount of conflict, that manager is allowing unproductive behavior to flourish.


  8. Helpful (1)

    "CDC - a wholly owned subsidiary of EFX, inside the EFX building"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data in Atlanta, GA
    Current Employee - Data in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Equifax full-time

    Pros

    Some of the people are really great.

    Cons

    Some of the people are absolutely horrible. You could be let go at any moment. The demands are unreasonable and the recognition for accomplishments is almost non-existent. Employees live under the fear that their jobs will be exported to the offshore office. Working under those conditions is stressful.

    Advice to Management

    Upper management should really take a close look at middle management and non-managers who have responsibilities over others in the office. Get rid of the toxic people. Pay attention to the day-to-day experiences of the lowest men on the totem pole; they count, and their unhappiness in their jobs is as real as anyone else's, with the added insult that their pay is low and their jobs are not secure.


  9. Helpful (2)

    "9 year veteran"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Alpharetta, GA
    Current Employee - Senior Director in Alpharetta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Equifax full-time (More than 8 years)

    Pros

    Great technology...stable company...technology center has a great location in the suburbs of Atlanta. Company working to improve work environment (current technology center is outdated, needs an overhaul).

    Cons

    Flexible work hours are offered as a positive of the job - but not honored. Working parents beware. Environment is clique-y. Not yet operated as single entity - can have conflict within different organizations supporting the same end goal.


  10. Helpful (6)

    "Alot of work with no recognition..Alot of cronyism within Equifax managment."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Architect in Alpharetta, GA
    Former Employee - IT Architect in Alpharetta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Pay is fair
    Benefits are good

    Cons

    If you work in IT then you will not have any free time. After you design a solution and the product is live in production, you will be responsible for operations. The TCS and IBM offshore teams cannot handle operations and managment will call you 24x7 365 days a week. There is alot of cronyism within Equifax management. Alot of the IT managers were friends from GE and Accenture.

    Advice to Management

    HR please listen to your employees. Cronyism with the Equifax management is causing alot of good employees to walk out the door.


  11. Helpful (1)

    "If you are great at office politics, you will advance quickly."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Approves of CEO

    Pros

    Great salary and bonus program.

    Cons

    Politics, politics, and politics. The technology campus is a bit outdated, and the cube farms need a bit of updating.



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