Equity Trust Company Reviews
Updated May 3, 2023
Filter by Topic

Found 184 of over 199 reviews
- Popular
- Most Recent
- Highest Rating
- Lowest Rating
Got a burning question about Equity Trust Company? Just ask!
On Fishbowl, you can share insights and advice anonymously with Equity Trust Company employees and get real answers from people on the inside.
What are your colleagues talking about?
Top Review Highlights by Sentiment
- "The new building contructed in Westlake has brought the company and the overall working atmosphere at ETC to a new level." (in 13 reviews)
- "HR is awful, Management is awful with the exception of two supervisors and the team leads, pay is awful/low" (in 11 reviews)
- "We have lost a lot of good employees and leaders that actually knew what they were doing, roughly 45 people since Feb! Now we have to train the new leadership team, our new co" (in 3 reviews)
Ratings by Demographics
This rating reflects the overall rating of Equity Trust Company and is not affected by filters.
- Race / Ethnicity
- Gender
- Sexual Orientation
- Disability
- Parent or Family Caregiver
- Veteran Status
- Current Employee, less than 1 year★★★★★
Impressive Effort for their Employees Health and Happiness
May 3, 2023 - Anonymous EmployeeRecommendCEO ApprovalBusiness OutlookPros
Equity Trust Company genuinely seems to take work-life balance and overall health very seriously. It is refreshing to work for a company that is not only physically health-conscious, but also strives to make sure its employees have a balanced workload.
Cons
I don't have any cons to share - I am given the opportunity to set personal goals to succeed and further my company knowledge, and am given the appropriate time and tools needed to achieve these goals.
Thank you for taking the time to provide us with your feedback. We are so glad to have you on our team! Here at Equity, we strive to provide an associate experience that not only benefits your professional career, but your personal life as well. We value all our associates and want to ensure that value is being shown, communicated, and realized. If you have any suggestions for how we can continue, or improve these efforts, please email us at hr@trustetc.com.
- Current Employee, more than 8 years★★★★★
Internal growth and support
Apr 17, 2023 - Client Experience and Product Manager in Sioux Falls, SDRecommendCEO ApprovalBusiness OutlookPros
In my 10 years with Equity Trust as a Client Service Supervisor, I have been supported by not only my direct supervisor but also senior management and above. I have had the opportunity to work on product implementation, leadership development, employee training, process improvement, and more! When I decided to go back to school for my bachelor's degree, my peers and leadership supported my goals and continued to challenge me in my role. I recently accepted a new position within the company and I am so excited to continue supporting the initiatives of the business while personally developing my product management skills!
Cons
Like any business, volume ebbs and flows. The company has shown incredible growth over the past 3 years, adding to our client portfolio and staff during the pandemic when most companies were implementing layoffs. I do think the scalability of our staffing has missed the mark a bit, causing processing delays and longer hold times on the phones.
Continue readingEquity Trust Company Response
Thank you for taking the time to provide us with your feedback. We are so glad to have you on our team! Here at Equity, we strive to provide an associate experience that not only benefits your professional career, but your personal life as well. We will use your feedback to help us make Equity a great place to work for everyone. We value all our associates and want to ensure that value is being shown, communicated, and realized. If you have any suggestions for how we can continue, or improve these efforts, please email us at hr@trustetc.com.
- Current Employee, more than 5 years★★★★★
Awesome Place to Work!
Apr 17, 2023 - Executive Administrative Assistant in Westlake, OHRecommendCEO ApprovalBusiness OutlookPros
Equity Trust offers a ton of benefits & perks like onsite massages, workout room, patio parties and food truck days to name a few! Paid Time Off, Paid Holiday and Remote Schedules allows you to have the work/life balance that everyone needs. The leadership team works extremely well together and they care about Equity Trust employees and their development. I have worked here for 6+ years and I am extremely honored to be part of the growth of Equity Trust over the years.
Cons
No cons come to mind.
Continue readingEquity Trust Company Response
Thank you for taking the time to provide us with your feedback. We are so glad to have you on our team! Here at Equity, we strive to provide an associate experience that not only benefits your professional career, but your personal life as well. We value all our associates and want to ensure that value is being shown, communicated, and realized. If you have any suggestions for how we can continue, or improve these efforts, please email us at hr@trustetc.com.
- Current Employee, more than 5 years★★★★★
Amazing company!
Apr 17, 2023 - Operations Associate in Westlake, OHRecommendCEO ApprovalBusiness OutlookPros
The people - there are so many great team members here at Equity. My peers as well as leadership are all extremely supportive and I love going to work every day. The benefits are great and I have a great work-life balance. Equity is committed to improving both client and employee experience!
Cons
None I can think of.
Continue readingEquity Trust Company Response
Thank you for taking the time to provide us with your feedback. We are so glad to have you on our team! Here at Equity, we strive to provide an associate experience that not only benefits your professional career, but your personal life as well. We value all our associates and want to ensure that value is being shown, communicated, and realized. If you have any suggestions for how we can continue, or improve these efforts, please email us at hr@trustetc.com.
- Current Employee, more than 10 years★★★★★
Pros
Great company to to work for! Leadership support, team collaboration and individual growth opportunities. Good benefits coupled with a company that cares about its employees . I've experienced a rewarding career and have been pleased with my tenor with Equity. Join our team!
Cons
No cons at this point.
Continue readingEquity Trust Company Response
Thank you for taking the time to provide us with your feedback. We are so glad to have you on our team! Here at Equity, we strive to provide an associate experience that not only benefits your professional career, but your personal life as well. We value all our associates and want to ensure that value is being shown, communicated, and realized. If you have any suggestions for how we can continue, or improve these efforts, please email us at hr@trustetc.com.
- Former Employee, more than 1 year★★★★★
The Worst Company I have Worked For
Mar 15, 2023 - Operations Associate III in Westlake, OHRecommendCEO ApprovalBusiness OutlookPros
Legit nothing other than 2 weeks PTO and one week sick time but that is pretty much standard now.
Cons
VERY low pay for the unrealistic work expectations they have. Terrible and costly “benefits”. The HR department socially engineers these ratings from new employees. Internal software rarely worked. Lack of upward mobility. High turnover, poor upper management, overall poor leadership. I used to leave here pouring in sweat because of how stressful it is. There is no way this company is a 4.5 / 5 star. Almost everyone there is miserable due to stress and workload. This company is chronically understaffed. When I was there they opened the most accounts in company history during a quarter and STILL refused to hire more help. But hey they have food trucks on site sometimes lol.
Continue readingEquity Trust Company Response
We appreciate you taking the time to provide your feedback and are sorry that your experience at Equity Trust Company (ETC) has not met your expectations. ETC aims to provide all associates with a positive work environment that enhances their quality of life. Our 4.5 / 5-star rating may be from ETC receiving our 9th NorthCoast99 award! The NorthCoast 99 award recognizes great Northeast Ohio workplaces. It also recognizes great places to work for top talent — people that drive results, provide competitive advantages, and allow businesses to innovate and grow. We thank our amazing team for this! We will use your feedback to help us make Equity a great place to work for everyone. We value all our associates and want to ensure that value is being shown, communicated, and realized. You may reach us anytime if you have additional information or other suggestions that you think would help us to improve the employee experience. We wish you nothing but success in your future!
- Current Employee, more than 3 years★★★★★
Promotion
Apr 17, 2023 - Operations Supervisor- Trust Accounting in Westlake, OHRecommendCEO ApprovalBusiness OutlookPros
Shift Flexibility, Hybrid Work, Employee Engagement, Opportunity for Growth, Positive Work Environment, Bonus Program
Cons
Business continues to grow (positive) and as a result so does the workload (negative) but management is always looking for ways to streamline our work to better service our clients and the employee experience.
Equity Trust Company Response
Thank you for taking the time to provide us with your feedback. We are so glad to have you on our team! Here at Equity, we strive to provide an associate experience that not only benefits your professional career, but your personal life as well. We will use your feedback to help us make Equity a great place to work for everyone. We value all our associates and want to ensure that value is being shown, communicated, and realized. If you have any suggestions for how we can continue, or improve these efforts, please email us at hr@trustetc.com.
- Former Employee, more than 3 years★★★★★
Run, don’t walk, far away from Equity
Dec 16, 2022 - Operations Associate in Westlake, OHRecommendCEO ApprovalBusiness OutlookPros
They have a gym in the building. Up to 3% 401k match.
Cons
- Low, non-competitive pay. - Minimal to no training. - If they provide an annual raise, it’s around 1%-2%. Basically a cost of living raise. - Bonuses are small if you even get one. - They say they value a work/life balance, but when the company sent everyone home due to covid, my team’s manager stated that she was expecting us to work significant OT because “you’re home during covid, you don’t have anything better to do.” - They allow employees to bring their children onto the work floor (when they have a beautiful atrium for visitors) even when we would be on the phone with clients. - It is basically impossible to move up in this company. The majority of the roles would be lateral movements and it almost always seemed that they hired from outside the company for lead and management roles.
Continue readingEquity Trust Company Response
We appreciate you taking the time to provide your feedback and are sorry that your experience at Equity Trust Company (ETC) did not meet your expectations. ETC values all our associates and wants to ensure that value is being shown, communicated, and realized. You may reach out anytime to HR@trustetc.com, if you have any additional information that you think would help us improve in the future.
- Current Employee, more than 8 years★★★★★
Great professional development
Nov 1, 2022 - Operations Supervisor in Westlake, OHRecommendCEO ApprovalBusiness OutlookPros
If you are looking for a Career with personal and professional growth opportunities, Equity Trust is the place to go!! I have worked for this company for almost 8 years and have grown more in my time here than I have at any other firm I have worked for. There aren't many companies out there in this industry where you have access to the executive team at any time like we do at Equity. Having an executive team that is willing to teach you, take in your ideas, let your voice be heard while also challenging the ideas presented at Equity is unmatched! Sure the benefits are great with the massage therapist, in-office gym, unlimited coffee, walking trail, etc. but what truly keeps me here is feeling heard, seen, constant learning, being challenged and my direct leaders knowing my career path but also helping me get there!
Cons
Choosing a con was difficult for me in this review. Personally I would love if we had more opportunities to network with others in this industry, to hear the up and coming investment opportunities, what other firms are doing to keep up with this ever growing industry and share resources to only better the client experience.
Equity Trust Company Response
Thank you for taking the time to provide us with your feedback. We are glad to have you on our team! Here at Equity, we strive to provide an associate experience that not only benefits your professional career, but your personal life as well. If you have any suggestions for how we can continue, or improve these efforts, please email us at hr@trustetc.com.
- Current Employee, less than 1 year★★★★★
Amazing Place To Work
Mar 28, 2023 - Relationship Manager in Westlake, OHRecommendCEO ApprovalBusiness OutlookPros
Great benefits, sense of family, inclusiveness, great pay, great hands on training, patient staff!
Cons
Works…If we could get off one hour earlier it would be great for me at least.
Continue readingEquity Trust Company Response
Thank you for taking the time to provide us with your feedback. We are so glad to have you on our team! Here at Equity, we strive to provide an associate experience that not only benefits your professional career, but your personal life as well. We will use your feedback to help us make Equity a great place to work for everyone. We value all our associates and want to ensure that value is being shown, communicated, and realized. If you have any suggestions for how we can continue, or improve these efforts, please email us at hr@trustetc.com.
Equity Trust Company Reviews FAQs
Equity Trust Company has an overall rating of 4.4 out of 5, based on over 199 reviews left anonymously by employees. 87% of employees would recommend working at Equity Trust Company to a friend and 85% have a positive outlook for the business. This rating has improved by 4% over the last 12 months.
87% of Equity Trust Company employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Equity Trust Company 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Equity Trust Company to be culture, career development, benefits and the cons to be senior leadership, management, compensation.
Popular Careers with Equity Trust Company Job Seekers
Work at Equity Trust Company? Share Your Experiences

Equity Trust Company Response