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Equity Trust Company

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Equity Trust Company

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Equity Trust Company Reviews

Updated May 3, 2023

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Found 184 of over 199 reviews
4.4
87% Recommend to a Friend
Equity Trust Company CEO George Sullivan
89% Approve of CEO

Found 184 of over 199 reviews

4.4
87%
Recommend to a Friend
89%
Approve of CEO
Equity Trust Company CEO George Sullivan
George Sullivan
55 Ratings

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Commercial Customer Service Representative

What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.

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Top Review Highlights by Sentiment

Pros
  • "The benefits are great.(in 18 reviews)
  • "The new building contructed in Westlake has brought the company and the overall working atmosphere at ETC to a new level.(in 13 reviews)
  • "Great people to work with.(in 10 reviews)
  • "Good pay, pick your own hours, raises(in 7 reviews)
  • "Supportive and driven leadership.(in 7 reviews)
Cons
  • "HR is awful, Management is awful with the exception of two supervisors and the team leads, pay is awful/low(in 11 reviews)
  • "Upper management would not work with your schedule if you had school to attend.(in 5 reviews)
  • "No cons at all but the salary is just minimal(in 4 reviews)
  • "No communication, management doesn't respect employees at all.(in 4 reviews)
  • "We have lost a lot of good employees and leaders that actually knew what they were doing, roughly 45 people since Feb! Now we have to train the new leadership team, our new co(in 3 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Equity Trust Company and is not affected by filters.

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  1. 5.0
    Current Employee, less than 1 year

    Impressive Effort for their Employees Health and Happiness

    May 3, 2023 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Equity Trust Company genuinely seems to take work-life balance and overall health very seriously. It is refreshing to work for a company that is not only physically health-conscious, but also strives to make sure its employees have a balanced workload.

    Cons

    I don't have any cons to share - I am given the opportunity to set personal goals to succeed and further my company knowledge, and am given the appropriate time and tools needed to achieve these goals.

    Be the first to find this review helpful

    Equity Trust Company Response

    Thank you for taking the time to provide us with your feedback. We are so glad to have you on our team! Here at Equity, we strive to provide an associate experience that not only benefits your professional career, but your personal life as well. We value all our associates and want to ensure that value is being shown, communicated, and realized. If you have any suggestions for how we can continue, or improve these efforts, please email us at hr@trustetc.com.

  2. 4.0
    Current Employee, more than 8 years

    Internal growth and support

    Apr 17, 2023 - Client Experience and Product Manager in Sioux Falls, SD
    Recommend
    CEO Approval
    Business Outlook

    Pros

    In my 10 years with Equity Trust as a Client Service Supervisor, I have been supported by not only my direct supervisor but also senior management and above. I have had the opportunity to work on product implementation, leadership development, employee training, process improvement, and more! When I decided to go back to school for my bachelor's degree, my peers and leadership supported my goals and continued to challenge me in my role. I recently accepted a new position within the company and I am so excited to continue supporting the initiatives of the business while personally developing my product management skills!

    Cons

    Like any business, volume ebbs and flows. The company has shown incredible growth over the past 3 years, adding to our client portfolio and staff during the pandemic when most companies were implementing layoffs. I do think the scalability of our staffing has missed the mark a bit, causing processing delays and longer hold times on the phones.

    Continue reading
    Be the first to find this review helpful

    Equity Trust Company Response

    Thank you for taking the time to provide us with your feedback. We are so glad to have you on our team! Here at Equity, we strive to provide an associate experience that not only benefits your professional career, but your personal life as well. We will use your feedback to help us make Equity a great place to work for everyone. We value all our associates and want to ensure that value is being shown, communicated, and realized. If you have any suggestions for how we can continue, or improve these efforts, please email us at hr@trustetc.com.

  3. Join the Equity Trust Company team
    See Our Latest Jobs
  4. 5.0
    Current Employee, more than 5 years

    Awesome Place to Work!

    Apr 17, 2023 - Executive Administrative Assistant in Westlake, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Equity Trust offers a ton of benefits & perks like onsite massages, workout room, patio parties and food truck days to name a few! Paid Time Off, Paid Holiday and Remote Schedules allows you to have the work/life balance that everyone needs. The leadership team works extremely well together and they care about Equity Trust employees and their development. I have worked here for 6+ years and I am extremely honored to be part of the growth of Equity Trust over the years.

    Cons

    No cons come to mind.

    Continue reading
    Be the first to find this review helpful

    Equity Trust Company Response

    Thank you for taking the time to provide us with your feedback. We are so glad to have you on our team! Here at Equity, we strive to provide an associate experience that not only benefits your professional career, but your personal life as well. We value all our associates and want to ensure that value is being shown, communicated, and realized. If you have any suggestions for how we can continue, or improve these efforts, please email us at hr@trustetc.com.

  5. 5.0
    Current Employee, more than 5 years

    Amazing company!

    Apr 17, 2023 - Operations Associate in Westlake, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people - there are so many great team members here at Equity. My peers as well as leadership are all extremely supportive and I love going to work every day. The benefits are great and I have a great work-life balance. Equity is committed to improving both client and employee experience!

    Cons

    None I can think of.

    Continue reading
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    Equity Trust Company Response

    Thank you for taking the time to provide us with your feedback. We are so glad to have you on our team! Here at Equity, we strive to provide an associate experience that not only benefits your professional career, but your personal life as well. We value all our associates and want to ensure that value is being shown, communicated, and realized. If you have any suggestions for how we can continue, or improve these efforts, please email us at hr@trustetc.com.

  6. 5.0
    Current Employee, more than 10 years

    Truly a Great Place to Work!

    Apr 17, 2023 - Senior Director 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company to to work for! Leadership support, team collaboration and individual growth opportunities. Good benefits coupled with a company that cares about its employees . I've experienced a rewarding career and have been pleased with my tenor with Equity. Join our team!

    Cons

    No cons at this point.

    Continue reading
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    Equity Trust Company Response

    Thank you for taking the time to provide us with your feedback. We are so glad to have you on our team! Here at Equity, we strive to provide an associate experience that not only benefits your professional career, but your personal life as well. We value all our associates and want to ensure that value is being shown, communicated, and realized. If you have any suggestions for how we can continue, or improve these efforts, please email us at hr@trustetc.com.

  7. 1.0
    Former Employee, more than 1 year

    The Worst Company I have Worked For

    Mar 15, 2023 - Operations Associate III in Westlake, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Legit nothing other than 2 weeks PTO and one week sick time but that is pretty much standard now.

    Cons

    VERY low pay for the unrealistic work expectations they have. Terrible and costly “benefits”. The HR department socially engineers these ratings from new employees. Internal software rarely worked. Lack of upward mobility. High turnover, poor upper management, overall poor leadership. I used to leave here pouring in sweat because of how stressful it is. There is no way this company is a 4.5 / 5 star. Almost everyone there is miserable due to stress and workload. This company is chronically understaffed. When I was there they opened the most accounts in company history during a quarter and STILL refused to hire more help. But hey they have food trucks on site sometimes lol.

    Continue reading
    1 person found this review helpful

    Equity Trust Company Response

    We appreciate you taking the time to provide your feedback and are sorry that your experience at Equity Trust Company (ETC) has not met your expectations. ETC aims to provide all associates with a positive work environment that enhances their quality of life. Our 4.5 / 5-star rating may be from ETC receiving our 9th NorthCoast99 award! The NorthCoast 99 award recognizes great Northeast Ohio workplaces. It also recognizes great places to work for top talent — people that drive results, provide competitive advantages, and allow businesses to innovate and grow. We thank our amazing team for this! We will use your feedback to help us make Equity a great place to work for everyone. We value all our associates and want to ensure that value is being shown, communicated, and realized. You may reach us anytime if you have additional information or other suggestions that you think would help us to improve the employee experience. We wish you nothing but success in your future!

  8. 4.0
    Current Employee, more than 3 years

    Promotion

    Apr 17, 2023 - Operations Supervisor- Trust Accounting in Westlake, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Shift Flexibility, Hybrid Work, Employee Engagement, Opportunity for Growth, Positive Work Environment, Bonus Program

    Cons

    Business continues to grow (positive) and as a result so does the workload (negative) but management is always looking for ways to streamline our work to better service our clients and the employee experience.

    Be the first to find this review helpful

    Equity Trust Company Response

    Thank you for taking the time to provide us with your feedback. We are so glad to have you on our team! Here at Equity, we strive to provide an associate experience that not only benefits your professional career, but your personal life as well. We will use your feedback to help us make Equity a great place to work for everyone. We value all our associates and want to ensure that value is being shown, communicated, and realized. If you have any suggestions for how we can continue, or improve these efforts, please email us at hr@trustetc.com.

  9. 1.0
    Former Employee, more than 3 years

    Run, don’t walk, far away from Equity

    Dec 16, 2022 - Operations Associate in Westlake, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They have a gym in the building. Up to 3% 401k match.

    Cons

    - Low, non-competitive pay. - Minimal to no training. - If they provide an annual raise, it’s around 1%-2%. Basically a cost of living raise. - Bonuses are small if you even get one. - They say they value a work/life balance, but when the company sent everyone home due to covid, my team’s manager stated that she was expecting us to work significant OT because “you’re home during covid, you don’t have anything better to do.” - They allow employees to bring their children onto the work floor (when they have a beautiful atrium for visitors) even when we would be on the phone with clients. - It is basically impossible to move up in this company. The majority of the roles would be lateral movements and it almost always seemed that they hired from outside the company for lead and management roles.

    Continue reading
    1 person found this review helpful

    Equity Trust Company Response

    We appreciate you taking the time to provide your feedback and are sorry that your experience at Equity Trust Company (ETC) did not meet your expectations. ETC values all our associates and wants to ensure that value is being shown, communicated, and realized. You may reach out anytime to HR@trustetc.com, if you have any additional information that you think would help us improve in the future.

  10. 5.0
    Current Employee, more than 8 years

    Great professional development

    Nov 1, 2022 - Operations Supervisor in Westlake, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you are looking for a Career with personal and professional growth opportunities, Equity Trust is the place to go!! I have worked for this company for almost 8 years and have grown more in my time here than I have at any other firm I have worked for. There aren't many companies out there in this industry where you have access to the executive team at any time like we do at Equity. Having an executive team that is willing to teach you, take in your ideas, let your voice be heard while also challenging the ideas presented at Equity is unmatched! Sure the benefits are great with the massage therapist, in-office gym, unlimited coffee, walking trail, etc. but what truly keeps me here is feeling heard, seen, constant learning, being challenged and my direct leaders knowing my career path but also helping me get there!

    Cons

    Choosing a con was difficult for me in this review. Personally I would love if we had more opportunities to network with others in this industry, to hear the up and coming investment opportunities, what other firms are doing to keep up with this ever growing industry and share resources to only better the client experience.

    Be the first to find this review helpful

    Equity Trust Company Response

    Thank you for taking the time to provide us with your feedback. We are glad to have you on our team! Here at Equity, we strive to provide an associate experience that not only benefits your professional career, but your personal life as well. If you have any suggestions for how we can continue, or improve these efforts, please email us at hr@trustetc.com.

  11. 5.0
    Current Employee, less than 1 year

    Amazing Place To Work

    Mar 28, 2023 - Relationship Manager in Westlake, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits, sense of family, inclusiveness, great pay, great hands on training, patient staff!

    Cons

    Works…If we could get off one hour earlier it would be great for me at least.

    Continue reading
    Be the first to find this review helpful

    Equity Trust Company Response

    Thank you for taking the time to provide us with your feedback. We are so glad to have you on our team! Here at Equity, we strive to provide an associate experience that not only benefits your professional career, but your personal life as well. We will use your feedback to help us make Equity a great place to work for everyone. We value all our associates and want to ensure that value is being shown, communicated, and realized. If you have any suggestions for how we can continue, or improve these efforts, please email us at hr@trustetc.com.

Viewing 1 - 10 of 184 Reviews
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Equity Trust Company Reviews FAQs

Equity Trust Company has an overall rating of 4.4 out of 5, based on over 199 reviews left anonymously by employees. 87% of employees would recommend working at Equity Trust Company to a friend and 85% have a positive outlook for the business. This rating has improved by 4% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Equity Trust Company employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Equity Trust Company. This rating has improved by 4% over the last 12 months.

87% of Equity Trust Company employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Equity Trust Company 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Equity Trust Company to be culture, career development, benefits and the cons to be senior leadership, management, compensation.

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Equity Trust Company

143 days ago

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We wish you all the best as we enter 2023. Happy new year!
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Equity Trust Company

143 days ago

Culture
Equity Trust's Westlake associates enjoyed a holiday luncheon yesterday! It was great to see everyone celebrate the holiday season together.
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Glassdoor has 199 Equity Trust Company reviews submitted anonymously by Equity Trust Company employees. Read employee reviews and ratings on Glassdoor to decide if Equity Trust Company is right for you.