Equity Trust Company Reviews | Glassdoor

Equity Trust Company Reviews

Updated September 18, 2017
99 reviews

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3.0
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Matt Wilson
8 Ratings

99 Employee Reviews

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Pros
  • The company has experienced a lot of growth lately and recently moved into a new building (in 15 reviews)

  • I wasn't there long, but seems to have a great work/life balance for its employees (in 5 reviews)

Cons
  • Little to no communication between departments (in 5 reviews)

  • Upper management would not work with your schedule if you had school to attend (in 6 reviews)

More Pros and Cons

  1. "Client Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Westlake, OH
    Current Employee - Client Service Representative in Westlake, OH
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Equity Trust Company (More than 3 years)

    Pros

    People you work with (for most part)

    Cons

    No communication from mgmt although expectations for superior customer service with little to no knowledge when policy changes. Mgmt has little/no interpersonal skills

    Advice to Management

    Enroll yourself in interpersonal skills trainings


  2. "Any issues have to start at the top"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Equity Trust Company full-time (Less than a year)

    Pros

    Reasonable salary structure though declining pension/benefit package

    Cons

    In at least one department:
    Too many supervisors, stressing out good people and making them leave. Newly placed supervisory management tend to be strict about attendance except when it comes to themselves. Questionable promotion criteria.

    Advice to Management

    This company is regressing.

  3. "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westlake, OH
    Current Employee - Anonymous Employee in Westlake, OH

    I have been working at Equity Trust Company full-time (More than 3 years)

    Pros

    Perks - Gym, Roth and Regular 401K with match, Massage room, Fitness classes

    Cons

    Minor polics issues as usual.


  4. Helpful (3)

    "Constant Change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internal Auditor in Westlake, OH
    Former Employee - Internal Auditor in Westlake, OH
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Equity Trust Company full-time (More than 5 years)

    Pros

    The company has great potential for growth and is constantly trying to find new ways to expand the business.

    The company treats employees well but it is dependent on who the manager of the department is.

    Cons

    Too many entrenched employees who don't deserve to be in their current roles.
    Inconsistent accountability standards based on who you are and what department you are in.

    Advice to Management

    More communication is needed throughout the organization. Ensure that all employees are treated equally and fairly no matter which line of business they work for.


  5. "Moving in the right direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Westlake, OH
    Current Employee - Project Manager in Westlake, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Equity Trust Company full-time (More than a year)

    Pros

    The company is taking a bottoms up approach to listening and learning from front line associates. Employee morale has improved with the new leadership team and CEO. Progress is good.

    Cons

    Could have better HR policies around time off and flex hours.

    Advice to Management

    Keep moving in the right direction and having Idea Week, etc.


  6. Helpful (1)

    "Temporary Operations Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Temporary Operations Associate in Westlake, OH
    Former Employee - Temporary Operations Associate in Westlake, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Equity Trust Company full-time (Less than a year)

    Pros

    Great company to work for. Its fast growing and the environment is very welcoming. ETC has many benefits and features of working there like massage days, fitness room, great cafeteria, and fun get togethers! The managers are also very nice and help with anything you need.

    Cons

    There wasn't always something to do. They expect a lot of out you when you're not properly trained. They should be better cross trained, not just the new workers but also the older ones who have been there for 10+ years

    Advice to Management

    Cross train ALL employees, not just the new ones.


  7. Helpful (1)

    "Run for the hills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The only pro was receiving a paycheck and making more than ten bucks an hour

    Cons

    One of the worst places I have ever worked.....the reviews are true folks!! After a year I couldn't take it anymore. Awful coworkers who were cold and mean.....no training....no work life balance...absolutely no appreciation for the employees who worked their tails off to go above and beyond their jobs. Management was terrible....false promises that were never met and zero direction for career advancement. I left with headaches every single day from the stress and nonsense of that place. I'm at an employer now who pays me more and treats me one thousand times better. Don't do it people....this place is a prison!

  8. Helpful (1)

    "Operations Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Equity Trust Company full-time

    Pros

    none to think of very horrible

    Cons

    very unprofessional work enviornment terrible


  9. Helpful (1)

    "Client Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Equity Trust Company full-time

    Pros

    Good Benefits, Nice Building, Onsite Cafe, Gym, Massages, Overtime Possible

    Cons

    Expensive Insurance, hard to take time off, everything seems chaotic, morale is low.


  10. Helpful (3)

    "There is a reason there are always open positions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Westlake, OH
    Former Employee - Operations in Westlake, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Equity Trust Company full-time (More than 3 years)

    Pros

    Fellow co-workers are very friendly and helpful and are essentially your only ally

    Cons

    Almost everything. Month after month, promise after promise, Equity always lets down their employees and clients. There is no real vision from management, company is run from a board of directors that meets once a quarter. Once things are trickled down to lower level management there is almost always a communication breakdown and the lower-level employees suffer the most from it. There is also zero training, you will be immediately thrown into a role that you will have to adapt to. Its almost as their theory is whoever can adapt is fit to be there, and you basically have to learn as you go which makes they turnover rate incredibly high. You are constantly told that training will be on the way but upper management suffers from a major shakeup every few months as well so nothing is organized and no one is ever on the same page. As I was leaving they had just fired two directors of operations so this trend is more than likely going to continue

    Advice to Management

    Train employees. I really can't believe that has to be said


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