Esurance Claims Adjuster Reviews

Pros

Great benefits and great pay

Cons

Stressfull at times but not overwhelming

Pros

Pay and benefits are good, work from home, equipment provided

Cons

High daily claim load, poor training, not enough assistance from managers or trainers

Pros

Benefits were alright and my direct manager was amazing.

Cons

The claim volume was high and management always said they were doing things to help very little relief was ever found for the high volume of claims. As a Rapid Response employee they were always promising better shifts but they never came after over 2 years of waiting.

Pros

Decent starting salary but that is really it.

Cons

Building was disgusting, Terrible training, You can never get the time off that you want, Unreasonable workload, Poor Management. Only way to move up is to become a "Favorite"

Pros

At least on the outside there is the appearance of mobility within the company. Some managers are very helpful. Decent amount of PTO.

Cons

With this company there’s almost no chance of being even slightly caught up in your work unless you stay late, but since employees are salary you won’t be paid for the extra work you do that is completely necessary. The work load is high. The company advocates work-life balance but then gives you a hard time if you try to focus on your personal time if everything they want isn’t first done to a T. There is very little faith in employees to manage their own work. There’s a high degree of micromanaging. The metrics they use don’t correlate with if someone is a good employee. More often you have to be a less good employee and provide less stellar customer attention just to have your numbers fall in the range they want. Employees are cut loose with no warning and there is no indication of what they’ve even done wrong so it can’t be repeated. Other departments are very lazy and constantly try to throw their work back on you, which may be an indication that employee expectations are also unfair on that end.

Pros

Small company feel with the backing of a behemoth. Comprehensive training program with ample support for all types of learners regardless of background. Really enjoyed my small (10 person) training class and kudos to the recruiters for assembling such a great group of people. Esurance seems to genuinely care about their people and goes the extra mile to keep everyone happy and coming back for more. Good base pay and growth opportunities. Meaningful work that stimulates the mind.

Cons

The insurance business can be quite challenging so this job is not for the faint of heart. Be prepared to stay busy, make tough decisions, and interact with a variety of customers, vendors, and other insurers. Time management and organization skills are critical!

Pros

Location in Rocklin Survey associates several times a year But rarely act on the feedback before a new survey comes out

Cons

Absence of trust A high level member of HR would stay at an east coast directors home as they share similar athletic hobbies. Total conflict of interest. Key in any change management is communication. You not only don’t communicate during these significant changes, you send mixed messages. These mixed messages cause angst and anxiety for the workforce. Perhaps it is intentional to obtain the desired outcome that you wish-attrition! Check the box approach to many things. Career pathing is smoke and mirrors. Akin to telling a foot soldier she can be a general some day but she can’t leave her foxhole because of all the bombers coming her way.

Pros

Everyone here is so welcoming and helpful. I am new to Esurance but within the 5 weeks of being here so far, I have to say it's one of the best companies I've ever had the privilege of being employed by. The training is very thorough and they make sure you are well prepared! I've also had the opportunity to meet with the president and head of management for all of Esurance and they informed us all on the future plans and current status of our company as a whole.

Cons

Nothing but good things to say

Pros

Usually there are other jobs you can apply to within the company

Cons

Claims adjuster role you are given an unmageable work load the trainer puts little care into you feeling ready to hit the floor there are a lot of office politics they try and pay you as little as possible and do as much work as they can squeeze out of you there isn’t really a “fun” environment they just shove numbers down your throat and question why you can’t achieve certain things basically you are set up for failure from the beginning

Pros

-very good benefits -values diversity & inclusion -continually listens to employee feedback to improve our processes -many career opportunities for growth -encourages volunteering in the community -raises and bonuses are better than prior carriers I've worked for -fun atmosphere to work at

Cons

-for a short time our work/life balance was negatively affected due to being short staffed -they corrected the situation and hired appropriately