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Esurance Reviews

Updated February 22, 2018
478 reviews

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2.8
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Esurance President Jonathan Adkisson
Jonathan Adkisson
131 Ratings

478 Employee Reviews

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Pros
Cons
  • Work/Life balance although constantly talked about was lacking (in 29 reviews)

  • Upper management is very out of touch (in 16 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (7)

    "Refreshingly modern company that is on the move"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Rocklin, CA
    Current Employee - Manager in Rocklin, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Esurance full-time (Less than a year)

    Pros

    Wonderful culture that is reminiscent of the way some of the fastest growing insurance companies were 15 years ago when everyone knew each other. As Allstate's Direct carrier they are focused and primed for growth in a way that the larger carriers are not. If you are looking to hitch your wagon to a rising star on the way up, Esurance is the place to be.

    Cons

    The campus is beautiful and the cafeteria has great food but it would be nice if there was also a full sized gym.

    Advice to Management

    Continue to put the pieces in place for growth but don't let go of the friendly atmosphere where everyone knows and supports each other.


  2. Helpful (1)

    "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims
    Current Employee - Claims
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Esurance full-time (More than 3 years)

    Pros

    Great culture. Truly cares about employees and customers. Powerful brand with a lot of up-side potential.

    Cons

    Making the pivot from growth to profit. Still managing through that and getting ready to grow again.

    Advice to Management

    Keep focusing on customers and employees. We are ready to grow.

    Esurance Response

    Aug 31, 2017 – Claims Director

    Thank you for sharing your perspective. We’re fortunate to have strong associates who contribute to the overall culture. I am glad to hear that you are ready to grow again because the Esurance... More

  3. Helpful (2)

    "Underpaid high stress product group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Esurance full-time (More than 3 years)

    Pros

    some members of product will get interesting work assignments. good to see some product promotions from with in. good to share company strategy with rank and file, remarkable location

    Cons

    expectations unreasonably high, don't get necessary support from actuarial managers or product managers when in need of assistance. compensation not in line with market or locations.

    Advice to Management

    relax


  4. "Remote Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst
    Former Employee - Senior Analyst
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Esurance full-time (More than 3 years)

    Pros

    I thought the company treated their employee's fairly. There wasn't anything flashing or exciting, but a comfortable place to work.

    Cons

    Benefits weren't great. They offered them but nothing to brag about. I didn't see a lot of opportunities for advancement in my current role, but other roles had room to grow.

    Advice to Management

    Work on career pathing with your employees. I was there for 3 years and had no idea when I would be able to advance.


  5. Helpful (1)

    "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Esurance full-time (More than 3 years)

    Pros

    Salary is definitely a plus, but also a con. Work from home capabilities if you’re sick or a good rep.

    Cons

    Unreasonable work load. Always asked to stay late. Working through your lunch break is a given. Promotions are rarely seen. Way understaffed, management knows, and says it’s beyond their control. Impossible metrics.

    Advice to Management

    Hire more people, hire better candidates, make it worthwhile to come to work.


  6. Helpful (2)

    "Good Company with ever changing climate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mentor and Multi Line Sales in Rocklin, CA
    Former Employee - Mentor and Multi Line Sales in Rocklin, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Esurance full-time (More than a year)

    Pros

    Enjoyed the atmosphere for the most part before Allstate took over and made some changes. Good benefits still, with PTO and opportunities to further your insurance career with classes and programs available.

    Cons

    Ever changing climate, not always for the best. They mean well but were floundering a bit in 2014. Hopefully it has improved since. Clicky at times.

    Advice to Management

    Take care of your best sales group, not the middling to lower end reps. You cut out the pay for the bigger hitters and gave some back to the lower half to keep them "Happy".


  7. Helpful (2)

    "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Madison, WI
    Former Employee - Claims Adjuster in Madison, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Esurance full-time (More than a year)

    Pros

    Pay is decent, work isn't overly complicated.

    Cons

    Sit at a desk all day everyday, a lot of employees work later than scheduled or even from home or on weekends to keep up with the claims that never stop getting thrown at you, not a fun job at all.

    Advice to Management

    Have more claims adjusters or do something to reduce the turnover rate.

  8. Helpful (3)

    "Not a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    CTO is good and he has a great vision.
    Pay is average
    Benefits are not that great
    Work for home option

    Cons

    Had very bad experience , few are master at backstabbing, stingy and no work ethics.
    Reported it but no action was taken.


  9. "Consider Esurance for your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Esurance full-time

    Pros

    Modern company that embraces diversity. Strong company culture. Excellent benefits.

    Cons

    It's a large company, so it has issues typical to most corporations.


  10. "Overall good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent II in Greenville, SC
    Former Employee - Sales Agent II in Greenville, SC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Esurance full-time (Less than a year)

    Pros

    You work with some cool people, which for me was a big plus as I would spend 8 hours a day there. Management is easily accessible. Great training program coming in. One of the most well-prepared and structured onboarding experiences I've had so far in my working life.

    Cons

    Call-center environment isn't for everyone and your days can get pretty repetitive pretty quickly. Depending on your performance, you may not get your ideal schedule. If you want a good schedule, perform.

    Advice to Management

    When you see employees that are valuable for the company, try to make sure they don't get burnt out. Keep doing things to make it fun to come to work to help offset the repetitiveness of a call center environment.

    Esurance Response

    Feb 9, 2018 – Branch Sales Manager

    Thank you for your feedback and we are happy to hear about your experience. We agree that we have some pretty cool people and are very proud of the great office culture our team has created! We often... More


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