Esurance Reviews | Glassdoor

Esurance Reviews

Updated February 23, 2017
384 reviews

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Full-time Part-time

3.2
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Esurance President Jonathan Adkisson
Jonathan Adkisson
75 Ratings

384 Employee Reviews

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  1. Featured Review

    Helpful (7)

    "CEO with a vision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Esurance full-time

    Pros

    The President/CEO has a solid vision for the company’s future. A great customer experience is the top priority and infuses everything we do. The CEO also truly cares about the associates (employees) and genuinely asks for feedback – which he responds to personally. I have never met a more people-focused leader. The people who work here are also some of the most fun and smart people around. It’s really a pleasure to come into work. That said, it’s also possible to work from home on occasion. Some of our staff are 100% work-from-home.

    The San Francisco headquarters are in a beautiful and conveniently located part of town, and parts of the office have water views. Walks along the Embarcadero at lunchtime can’t be beat.

    Cons

    The company is working hard to improve areas of opportunity – mainly bringing the tech that associates use in line with the cutting-edge, award-winning technology we offer our customers. As a mid-size company, opportunities for career growth can be more challenging to come by, but again, something they are giving a lot of thought to improving.

    Advice to Management

    Keep up the communications to associates about the company priorities and goals, as well as reports on improvements being made. The transparency is definitely of value!


  2. Helpful (2)

    "Growing company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOCC Operator in San Francisco, CA
    Current Employee - NOCC Operator in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Esurance full-time (More than 3 years)

    Pros

    great people. Environment. NOCC Manager.

    Cons

    work shifts rotation, work and life balance


  3. Helpful (3)

    "It's a job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Esurance full-time

    Pros

    Nice people to work with.

    Cons

    Pay is lower in areas than average. Not much recognition. Merit system is insulting if you work hard. Not much opportunity for advancement

    Advice to Management

    Make use of the resources and expertise you have to make your associates feel valued.


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  5. Helpful (1)

    "Used to be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rocklin, CA
    Current Employee - Anonymous Employee in Rocklin, CA
    Negative Outlook
    No opinion of CEO

    I have been working at Esurance full-time (More than 10 years)

    Pros

    Used to be a great environment
    Some departments have flexible scheduling and work at home options

    Cons

    Don't know when to abandon failing ideas and continue to waste limited resources on them while the rest of the business suffers

    Advice to Management

    Make up your mind. Focus on one thing and stop going in so many counter productive directions. Intelligently reduce operating cost. Your current plan is very short sighted and will hurt the company


  6. Helpful (2)

    "Software Developer At Esurance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Esurance full-time (More than a year)

    Pros

    Nice Project line, very good chance to improve your skills, flexibility of work

    Cons

    lot of Micro Management, Favoritism, lack of management skills

    Advice to Management

    Management should seriously Try to eliminate managers who do Favoritism, And Architects who does not know what they are doing. lot of layers which are created to avoid doing work and pressurize the lover level software Developer.


  7. "Client Services I"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Sioux Falls, SD
    Current Employee - Client Service Representative in Sioux Falls, SD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Esurance full-time (More than a year)

    Pros

    Friendly atmosphere. Strong core values that are focused on and shared amongst all employees. Great pay and benefits. Easy to continue career growth and move into different departments. Amazing Human Resources staff that will help with anything from personal to work related questions. Fantastic Work at Home Program that is moving with the modern world. Awesome place to grow as a person.

    Cons

    Be prepared for the material you learn to update frequently. Technology and software does delay at times and may make job more difficult but with is being proactively worked on to prevent further issues.

    Advice to Management

    Please continue to reward our services, we appreciate being appreciated! Continue the advancement of better software and computers.

    Esurance Response

    Feb 13, 2017 – Customer Service Manager

    Thank you for your review. We are glad you enjoy the work atmosphere and have been provided the support you need. Our focus continues to be on innovation and giving you the tools you need to do the ... More


  8. "Sales Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent in Tampa, FL
    Current Employee - Sales Agent in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Esurance full-time (More than 3 years)

    Pros

    There aren't any pros outside of them paying for your license.

    Cons

    Where should I start? Leadership does not care. The benefits are the worst. The sales incentive plan is used to bait profitable growth without the frontline (sales agent) making any more money. Leadership lacks industry experience. TURNOVER is the highest I've ever seen with any company. The company is not growing in fact you will see shrinking. The opportunity for advancement does not exist. The office moral is horrible. Leadership believes people WILL WORK FOR FOOD as opposed to working for money to support their family. This is a just a call center job with no opportunities for advancement. The calls are routed using a priority routing system that can make or break your ability to fairly make money.

    Advice to Management

    Take away the sales incentive plan. Clearly you don't want people to make money as you keep changing the incentive program to prevent such. You can sell a dream on this so called uncapped incentive program, but people are starting to wake up and look for other jobs. You would be better off taking away the incentive plan and offering a year end bonus. This would allow you to open up OT opportunities for those peak times. This would also allow you to have more financially lucrative spiffs. The 3 major carriers in the area (USAA, Geico, and Progressive) all found this effective. Plus, with the high turnover you would save money. Next, the ASM's do not live into the core values. Here's a floor spiff. Why not have the ASM's get on the phones for 5 hours a week and demonstrate their ability to sell in this ever changing environment that you have created. Let the ASM's compete for a reward for their team, but this will also spotlight the ASM's who lack the ability to coach behaviors that they themselves cannot produce. Selling during the wild west days does not measure your ability to sell or coach someone to sell at peak performance.


  9. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Mesa, AZ
    Former Employee - Insurance Sales Agent in Mesa, AZ
    Recommends

    I worked at Esurance full-time (Less than a year)

    Pros

    I met great people here. It was a call center environment. There were great callers and really awful callers. The job itself was okay, but the coworkers are why I stayed as long as I did.

    Cons

    Call center environment. It was annoying having every second accounted for should you take a gulp of water between calls considering you are literally speaking 8 hours a day. I lost my voice a few times due to this.

    Advice to Management

    Treat your employees like adult human beings. You wouldn't have such a high turn over if you did this. It would help your sales increase as well I bet.

    Esurance Response

    Jan 25, 2017 – Sales Director

    Thank you for your feedback and we agree that we have great associates working in our call centers. Our approach continues to be focused on making a difference for our customers. We have a balanced ... More


  10. "Actuarial Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Actuarial Research Analyst in Corona, CA
    Former Employee - Actuarial Research Analyst in Corona, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Esurance (More than a year)

    Pros

    Workload was very light, people are nice and helpful

    Cons

    Organization has a lot of directional changes


  11. Helpful (4)

    "Find something better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service in Sioux Falls, SD
    Current Employee - Service in Sioux Falls, SD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Esurance full-time (More than 10 years)

    Pros

    Good coworkers(non management).. Good pay.. Free coffee... Free wifi... Good schedules... Cant think of much else that makes the place better than anywhere else..

    Cons

    You are never treated like an adult or a human for that matter by anyone in management above you... Treated like a 5 yr old on daily basis even though you go above and beyond and do your job with excellence... Any perks that are given to you don't last long.. They get taken away.. They are only concerned about numbers and dollars... Not you or your family... Yet they don't understand why morale is so low???

    Advice to Management

    Maybe quit taking all the perks away... Quit treating associates like children.. Maybe actually care for each one of us on a personal level and how we feel.. Actually take our concerns and ideas to heart and listen to our suggestions... Quit changing our job descriptions on the sly and making us do jobs we didn't even apply for.. I could go on and on....
    I have worked at Esurance for many.. Many years..

    Esurance Response

    Feb 13, 2017 – Customer Service Manager

    We appreciate your feedback here. Esurance strives to provide a great work atmosphere where every associate is treated with respect and has a voice. As we continue to grow, we are constantly ... More



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