Esurance Reviews
Updated Mar 29, 2022
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Found 715 of over 737 reviews
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Top Review Highlights by Sentiment
- "Upper management seems to have little experience and it is very apparent in their decision making." (in 17 reviews)
Ratings by Gender
This rating reflects the overall rating of Esurance and is not affected by filters.
- Former Employee, more than 3 years★★★★★
Pros
Remote since Covid in 2020. Not micromanaged
Cons
No pay raises since 2020 due to merging with Allstate
- Current Employee★★★★★
Pros
Benefits were alright and my direct manager was amazing.
Cons
The claim volume was high and management always said they were doing things to help very little relief was ever found for the high volume of claims. As a Rapid Response employee they were always promising better shifts but they never came after over 2 years of waiting.
Continue reading - Current Employee★★★★★
Pros
People were helpful, near hwy
Cons
Decrease in pay to stay hired
- Former Employee, more than 10 years★★★★★
Pros
The staff was very supportive.
Cons
I didn't like the commute.
- Former Employee, more than 5 years★★★★★
Pros
You can work from home and they pay to help you get and maintain your license. Their short term disability benefit is a good benefit.
Cons
They are more concerned about how long you're on a call than whether your customer was fully taken care of. They also don't have holiday pay in the traditional sense. You get what they call deviated holidays. You get a number of paid days off to be used in place of the federal holidays whenever you want but there has to be time available. In my opinion that is just a way to not have to pay time and a half if you have to work a holiday. The management also claims they care about their employees and sends lame gifts to try to make up for the last year and a half of hell their choices caused for the front line employees. They will terminate employment for someone who is knowledgeable, dependable, thorough, and does their job just because average handle time is more than 950 seconds.
Continue reading - Current Employee★★★★★
Pros
• Worked with product owners to develop release plans, organize backlog items into priority groups, adjusted release plans following each sprint review.
Cons
• Motivated, Managed the distributed teams with better collaboration • Drive successful conversations with the Stakeholders on the project current state and get visibility of expected outputs and outcomes.
Continue reading - Current Employee★★★★★
Pros
Great benefits and great pay
Cons
Stressfull at times but not overwhelming
- Former Employee, more than 3 years★★★★★
Pros
Great work life balance, great culture and support.
Cons
The sales process isn't open to change, its been the same thing for years. Other than than great place to work to at.
Continue reading - Former Employee★★★★★
Pros
Great culture Diversity Continuing education and training
Cons
health benefits are expensive even with high deductible plan
- Former Employee, more than 8 years★★★★★
Pros
Work life balance Competitive Compensation Package Management listens to those on the front lines
Cons
Technology lagging Merged with Allstate where the culture
Continue reading
Esurance Reviews FAQs
Esurance has an overall rating of 3.6 out of 5, based on over 737 reviews left anonymously by employees. 69% of employees would recommend working at Esurance to a friend and 54% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
69% of Esurance employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Esurance 3.6 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Esurance to be culture, career development, benefits and the cons to be workplace, management.
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