Esurance Reviews | Glassdoor

Esurance Reviews

Updated June 11, 2017
68 reviews

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Esurance President Jonathan Adkisson
Jonathan Adkisson
19 Ratings

68 Employee Reviews

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Pros
Cons
  • Work Life Balance : They will call you anytime in night to fix "Urgent" issue (in 25 reviews)

  • The only cons would be that it is a call center (in 12 reviews)

More Pros and Cons

  1. Helpful (5)

    "Company in deep trouble"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Rocklin, CA
    Former Employee - Business Analyst in Rocklin, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Esurance full-time (More than 8 years)

    Pros

    It used to have pros

    Cons

    The company...for awhile...lived off the "as long as we growing we can keep ahead of our errors". That period ended about 4 years ago. Esurance had a massive wave of layoffs in 2017. And for good reason. The core issue with this company is that is tries to do too much too fast with any of the proper support. Its foundation it rotten, and it tries to build upon this and its gets worse with each additional attempt.

    Advice to Management

    Run.


  2. Helpful (8)

    "Zero trust. I'm new to this company but the lack of trust from senior management is oppressing!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Rocklin, CA
    Current Employee - Manager in Rocklin, CA
    No opinion of CEO

    I have been working at Esurance full-time

    Pros

    I have a job seriously wonder if I have a career. We are closer to making a profit than we ever have been.

    Cons

    Why did you hire me and others if you are going to micromanage everything? I am underwhelmed by directors and VP's who won't stand up for their business units. Where is your courage and pride for your associates?Your technically inadequate. The company promotes themselves as an "online company " but anyone familiar with the systems is underwhelmed and embarrassed by their inferior performance. The systems are slow and antiquated. Stardust is extremely underwhelming and far from customer friendly.

    Advice to Management

    Trust is the foundation to any relationship both personal and professional and when it is broken it is extremely hard to repair. When employees feel they can’t trust leadership they feel unsafe, like no one has their back, and then spend more energy on self preservation and job hunting than performing at their job. When you hire someone but constantly question their decisions it creates an unhealthy culture. Senior leaders take a look at the voice surveys and ask yourself-how am I better today than this time last year? Trust in you continues to degrade. I've only been here for a few months and seriously wondering what I got myself into at this sometimes great company and the next very Mickey Mouse

    Esurance Response

    Jun 2, 2017 – Director, Human Resources

    Thank you for sharing your feedback. The culture that you describe is not the one that we have worked so hard to build and support. I would like to talk to you and get a better perspective on your ... More

  3. Helpful (7)

    "Run if you want a career!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Manager in Rocklin, CA
    Former Employee - Claims Manager in Rocklin, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Esurance full-time (Less than a year)

    Pros

    Good if you have no insurance experience--they hire anybody for initial claims adjusters. Management is new and does not have a clue how to work together.

    Cons

    A lot of nepotism, feels like working in a high school environment. Very unprofessional. Salaries are less than average and non professional work place. Toxic employees who are not mature at all. Nonstandard insurance policy=nonstandard customers and employees/management. Training is poor-most is ojt--even for new adjusters. Benefits are the worst.

    Advice to Management

    If you really pride yourself on customer service, see how other succuessful companies are run. This company is the most unprofessional company I have ever worked for. Management needs to come out of the glass offices and see what happens on the front line. Treat experienced adjusters and managers with more respect.

    Esurance Response

    May 12, 2017 – Claims Director

    Thank you for sharing your feedback. We hire associates who are enthusiastic about service and make a great cultural fit, then we help grow their career through comprehensive onboarding and ... More


  4. Helpful (12)

    "Information Technology"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology in San Francisco, CA
    Current Employee - Information Technology in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Esurance full-time (More than 5 years)

    Pros

    If you are Indian this is a gate place to work. The cultural silo that has been created favors Indians. From the VP down to lower management.

    Cons

    Too much responsibility and not enough resources.
    Blatant favoritism towards Indians from Indian management.

    Advice to Management

    Appreciate all employees not just your favorites.
    Stop forcing work visa employees to put in 50 - 60 hours a week. Management knows they can take advantage of this and does.

    Esurance Response

    Apr 27, 2017 – MD, Head of Product Engineering and CIO

    Thank you for your feedback. Creating an inclusive environment that promotes dignity and respect for all associates is core to how Esurance operates. I have followed up with our leaders to address ... More


  5. Helpful (1)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Sacramento, CA
    Current Employee - Analyst in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Esurance full-time (More than 3 years)

    Pros

    Good people, decent benefits, sometimes not a lot of work

    Cons

    The culture is interesting and the benefits are not getting better. Another re-org

    Advice to Management

    Develop a five year plan not five one year plans

    Esurance Response

    May 12, 2017 – Director, Human Resources

    Thank you for sharing your perspective. The people here are amazing! Our culture is one that fosters transparency and innovation. Every associate is invited to attend a quarterly town hall where ... More


  6. Helpful (6)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Mesa, AZ
    Former Employee - Sales Associate in Mesa, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Esurance full-time (More than 3 years)

    Pros

    Free coffee and the people you work with

    Cons

    Way to many to list but here are a few.
    -pay scale changes almost monthly. As well as your coworkers.
    -they route their best calls to their best closers so if you are not apart of the "in" crowd you will make no money.
    -the company will deny until they are blue in the face that they do not route better leads to their best agents but after I quit my manager contacted me and told me the truth. Every good lead is routed to their best agents and the people they do not want around anymore they will simply give you the worst leads until you either quit or get fired for not hitting numbers. I actually contacted an attorney after I left to start a discrimination lawsuit because of this.
    -recently went to marketing war with Geico and ended up getting spanked into the year 2000.

    Advice to Management

    Stop trying to be Geico and stick to being Esurance. Which is a 3rd rate insurance company trying not to be looked at like the general insurance.

    Esurance Response

    Apr 18, 2017 – Sales Director

    Thank you for sharing your perspective. I could not agree more, the people here are amazing! Esurance has always been very transparent about our call-routing procedures and we strive to maintain a ... More


  7. Helpful (4)

    "Stay away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Greenville, SC
    Former Employee - Sales in Greenville, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Esurance full-time (More than a year)

    Pros

    Nothing positive except they pay for your license!

    Cons

    always over promise! If you do make good money they will change comp plan never know what direction there going.

    Advice to Management

    Stop changing comp plan. And allow work life balance

    Esurance Response

    Mar 1, 2017 – Director, Human Resources

    Thank you for your feedback, as we care about our associates, and want them to understand the reasons behind our decisions. Our sales strategy continues to be focused on making a difference for our ... More

  8. Helpful (3)

    "Sales Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent in Tampa, FL
    Current Employee - Sales Agent in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Esurance full-time (More than 3 years)

    Pros

    There aren't any pros outside of them paying for your license.

    Cons

    Where should I start? Leadership does not care. The benefits are the worst. The sales incentive plan is used to bait profitable growth without the frontline (sales agent) making any more money. Leadership lacks industry experience. TURNOVER is the highest I've ever seen with any company. The company is not growing in fact you will see shrinking. The opportunity for advancement does not exist. The office moral is horrible. Leadership believes people WILL WORK FOR FOOD as opposed to working for money to support their family. This is a just a call center job with no opportunities for advancement. The calls are routed using a priority routing system that can make or break your ability to fairly make money.

    Advice to Management

    Take away the sales incentive plan. Clearly you don't want people to make money as you keep changing the incentive program to prevent such. You can sell a dream on this so called uncapped incentive program, but people are starting to wake up and look for other jobs. You would be better off taking away the incentive plan and offering a year end bonus. This would allow you to open up OT opportunities for those peak times. This would also allow you to have more financially lucrative spiffs. The 3 major carriers in the area (USAA, Geico, and Progressive) all found this effective. Plus, with the high turnover you would save money. Next, the ASM's do not live into the core values. Here's a floor spiff. Why not have the ASM's get on the phones for 5 hours a week and demonstrate their ability to sell in this ever changing environment that you have created. Let the ASM's compete for a reward for their team, but this will also spotlight the ASM's who lack the ability to coach behaviors that they themselves cannot produce. Selling during the wild west days does not measure your ability to sell or coach someone to sell at peak performance.

    Esurance Response

    Feb 27, 2017 – Sales Director

    Thank you for your feedback, as we care about our associates, and want them to understand the reasons behind our decisions. Our sales strategy continues to be focused on making a difference for our ... More


  9. Helpful (6)

    "Just completely awful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Ogden, UT
    Current Employee - Customer Service Representative in Ogden, UT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Esurance full-time (More than a year)

    Pros

    Honestly, the people you work with, are just the most amazing. They're so supportive and genuinely care about you. This only goes for your coworkers and maybe a select few supervisors

    Cons

    The company does not care about you, you're just a number and they know you're replaceable. They'll work you to your breaking point and then wonder why all your stats are failing

    Advice to Management

    CHANGE THE WAY YOU TREAT YOUR EMPLOYEES!

    Esurance Response

    Oct 24, 2016 – Customer Service Manager

    Thank you for your feedback. Esurance implements a culture where we want everyone to feel valued and supported. Our goal is to help you be your best and provide you with the tools necessary to do ... More


  10. Helpful (14)

    "Bleeding employees in San Francisco"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Francisco, CA
    Current Employee - Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Esurance full-time (More than 3 years)

    Pros

    work/life balance. Great for being left alone and coasting forever, if you're into that.

    Cons

    The company is a complete mess right now and it seems the many management ineptitudes over the past couple years are now bearing fruit. Repeated restructuring (there is a restructure every 6 months, some people are in their 4th or 5th team in two years), lower than market pay, and the hiring of some particularly inept people in senior management has caused massive employee turnover, specially in Marketing (one new VP has lost 5/6 of her managers), with the result that Marketing at least has almost completely emptied out, while turnover continues in other departments. So if you're seeing a ton of job openings right now, know why that is.

    There is also no career pathing or internal growth, as many people are in the same roles for 3-4+ years and not being promoted, while the company continues to rely on them for critical support. However if you announce you are leaving, you will be immediately offered higher pay and a better role.

    Merit raises were non-existent for 2016. The company has directives from Allstate to control expenses and is therefore having to underpay employees, which is partly causing a lot of the above.

    Advice to Management

    Get rid of the inept VPs who are losing employees - they are the problem. Either promote people who have been here for at least 1.5-2 years or tell them to leave.

    Esurance Response

    Aug 23, 2016 – Vice President of Human Resources

    Thank you for your candid feedback. Our associates’ wellbeing and success is a key priority to Esurance and we are committed to creating a rich and engaging experience for our associates by ... More


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