Esurance Reviews | Glassdoor

Esurance Reviews

Updated June 21, 2017
78 reviews

Filter

Filter


3.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Esurance President Jonathan Adkisson
Jonathan Adkisson
17 Ratings

78 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Work Life Balance : They will call you anytime in night to fix "Urgent" issue (in 25 reviews)

  • The only cons would be that it is a call center (in 12 reviews)

More Pros and Cons

  1. Helpful (2)

    "Analyst @ Esurance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in San Francisco, CA
    Former Employee - Senior Analyst in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Esurance full-time (More than 3 years)

    Pros

    Good place to work. Not many exciting perks, but a fair company that provides flexibility and a safe (diversity wise) working environment.

    Cons

    I didn't feel like there was much focus on career path for my role. I wanted to progress and just didn't any effort from management in mapping out a career growth plan.

    Advice to Management

    Overall I think you are doing good. I think there should be more focus on helping exempt employee have a defined career path in the company.

    Esurance Response

    Jun 26, 2017 – Director, Human Resources

    Thank you for sharing your perspective. Diversity and inclusion are at the cornerstone of who we are as a company. We have taken many steps to give associates the tools and resources to map out ... More


  2. Helpful (5)

    "Springboard company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Operations Analyst in Rocklin, CA
    Former Employee - Insurance Operations Analyst in Rocklin, CA
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Easy to get in and learn. Great stepping stone for something else.

    Cons

    Poor middle management. One can feel the growing pains of a small company trying to compete with the more established companies.

    Advice to Management

    Listen to the front line employees. There are a lot of bad middle managers

  3. Helpful (5)

    "Used to be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rocklin, CA
    Current Employee - Anonymous Employee in Rocklin, CA
    Negative Outlook
    No opinion of CEO

    I have been working at Esurance full-time (More than 10 years)

    Pros

    Used to be a great environment
    Some departments have flexible scheduling and work at home options

    Cons

    Don't know when to abandon failing ideas and continue to waste limited resources on them while the rest of the business suffers

    Advice to Management

    Make up your mind. Focus on one thing and stop going in so many counter productive directions. Intelligently reduce operating cost. Your current plan is very short sighted and will hurt the company

    Esurance Response

    Mar 1, 2017 – Director, Human Resources

    Thanks for your feedback. We do offer flexible schedules , which many associates find very helpful! We have clearly defined priorities, which are shared by our President at the Quarterly Town ... More


  4. Helpful (4)

    "Multi-line Sales Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Multi-Line Sales Agent in Rocklin, CA
    Former Employee - Multi-Line Sales Agent in Rocklin, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Esurance full-time (More than 3 years)

    Pros

    Excellent licensing/training program, a good first job in the insurance industry. Nice air conditioned building, excellent coffee and tea bar. Get your license, gain some experience and sprint to the competition.

    Cons

    Constantly changing and very complex incentive/commission plan. In past years agents who were best at "gaming" the system were handsomely rewarded, while agents doing "the right thing" we're left behind on monthly write ups and poor bonuses since the system was based on a curve. Very similar to what happened at Wells Fargo, people will find a way to sell and write bad policies in a flawed system. For years bad policies were going on the books with rampant gaming and management turning a blind eye. Sales Management changed at the end of 2015 and immediately changed the pay structure, and began scrutinizing agents to write "good" policies. This company has no clear path and has only recently tried to properly align its marketing and sales strategies.

    Advice to Management

    Learn and Grow

    Esurance Response

    Jan 3, 2017 – Sales Director

    Thank you for your feedback. Our sales strategy and approach continues to be focused on making a difference for our customers. As part of that, we continuously review, analyze and refresh our sales ... More


  5. Helpful (5)

    "A Love-hate relationship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent II in Tampa, FL
    Current Employee - Sales Agent II in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Esurance full-time (More than 3 years)

    Pros

    Schedule is more flexible than many other call-center environments are. The pay isn't bad compared to many other call-center sales positions.

    Cons

    Incentive plan changes constantly. Just when you figure out how to make money, the rules change, and never in the direction that will allow even a top performer to earn more. Sell more policies for less money seems to be the mindset of the powers that be who figure out these things. They want you to work harder, not smarter. There is increasingly less and less flexibility with some of the dumb rules. Management and Q/A continue to create policies and procedures that make it more and more difficult to sell, believing that Esurance needs to "slow down" on its growth and try to be a more conservative insurer like some of the big players out there, instead of the tiny but loud company that it is. They will promise the moon to get you there, then deliver a pebble when you're hooked. Then they hope they can keep you long enough to pay for the training that they put you through.
    Once upon a time, it was realistic for sales agents to make $5-$7k incentive checks (on top of the hourly, which back in the day was about $2/hour less than it is now). Now, you're lucky if you make a grand, and that is the "top performer" status doing that. They still talk about historic earnings when trying to entice new hires.
    If you want to move up so that you don't have to be on the phones for the rest of your life, good luck and have a nice time fantasizing. There is little-to-no chance for true advancement. You may go up from Sales Agent 1 to Sales Agent 2, but trying to even reach the assistant manager level is next to impossible, and it is going to take years for the opportunity to arrive, if it ever does. Everyone wants it, and they hire maybe 1-2 per year company wide.

    Advice to Management

    Stop changing the rules. Having a mindset that you want your sales agents to only be able to sell those "perfect policies" with little to no risk is going to cause long-term damage. Here's a novel concept, make it so people don't have to pay twice their normal payment amount just to start a policy. Get rid of the mentality that if someone doesn't have double your fee as a starting payment that you "just don't want that business." Nobody, and I do mean nobody, no other insurance companies require this unless the customer has DUI's or a series of undesirable driving history events that the company truly doesn't want the business. When a customer gets a quote, and then they buy in on the monthly payment, let's not hit them with a whopper that resembles bait and switch, telling them that we don't want their business unless they can do 2x the regular monthly payment, and that is usually on top of them having to come up with a down payment on their new vehicle, or fees for not having insurance, etc. This is within your power! You can change this!
    Also, give everyone the opportunity to work at home once they have proven themselves. This is supposed to be "Insurance for the Modern World," and that also means that your sales agents can work from anywhere with acceptable internet, just like your unlicensed service, and your other sales channels like licensed csr and multi-line licensed csr--they're selling policies from Hawaii, for Pete's sake! Why not open this up to everyone who puts the time in and shows that they can do the job?

    Esurance Response

    Dec 15, 2016 – Sales Director

    Thank you for your feedback on the recent incentive updates. We take incentive planning very seriously and are thoughtful in our approach to be fair to our associates. Sometimes business strategy ... More


  6. Helpful (1)

    "Just OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Esurance full-time (More than 3 years)

    Pros

    Working environment is not that stressful.

    Cons

    Managers are not knowledgeable and flexible. The compensation policy for actuary changes every year. The employee turn over rate are high.


  7. Helpful (1)

    "Honest input"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sacramento, CA
    Current Employee - Anonymous Employee in Sacramento, CA

    I have been working at Esurance (More than 3 years)

    Pros

    People are great, there is a great atmosphere to work in.

    Cons

    Small company not a lot of opportunity for advancement unless you have been there for a while

    Advice to Management

    spend more time with those who do the work to understand what is really going on in the operation

  8. "Salvage Clerk Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salvage Assistant in Ellenwood, GA
    Current Employee - Salvage Assistant in Ellenwood, GA
    Recommends

    I have been working at Esurance (Less than a year)

    Pros

    I like my hours ana the people I work with. A great place to work.

    Cons

    I work an hour and 30 mins away, travel time is horrible.

    Esurance Response

    Sep 26, 2016 – Claims Director

    Thank you for your feedback! We're fortunate to have a great group of folks that make Esurance an awesome place to come to everyday. We're glad that you are a part of the team!


  9. Helpful (2)

    "Watch out."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sioux Falls, SD
    Former Employee - Anonymous Employee in Sioux Falls, SD
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Esurance (More than 5 years)

    Pros

    Loved the people I worked with.

    Cons

    I had stated when I was filling out my application, under arrests etc. that I had a DUI. Worked there for 4 years or so, went from CSR to Welcome Wagon (pre-approval applicant rep). They decided we should be licensed agents due to the nature of our calls regarding underwriting. I passed the state test w/ a 98% (it was 90+ anyway), not an easy test. I and at least one other person got fired. NO reason was given other than false information on my application 4yrs prior. I specifically asked if I should disclose that and was told "no". To this day, I miss my friends and the work I did there. Darn shame, management can't grab their rear ends
    w/ both hands. Still, miss the place...

    Advice to Management

    Check your premises. Good employee vs whatever got me fired. I to this day do not know.

    Esurance Response

    Sep 16, 2016

    Thank you for your review. The people are amazing here! Licensing requirements vary from state to state, the majority of states require more information than our application. We have a team of ... More


  10. "Nice place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Rocklin, CA
    Former Employee - Claims Adjuster in Rocklin, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Esurance (More than 5 years)

    Pros

    Excellent coworkers and management tea

    Cons

    Fast paced environment, high turnover

    Advice to Management

    Keep on trying to do your best for the employees.

    Esurance Response

    Sep 26, 2016 – Claims Director

    Thank you for your feedback! We agree that we have a really talented crew here at Esurance. Our focus on our customers creates a fast-paced environment where associates can make a real difference to ... More


Showing 78 of 438 reviews
Reset Filters