Esurance Reviews | Glassdoor

Esurance Reviews

Updated April 24, 2017
401 reviews

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401 Employee Reviews

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Pros
  • They recognize a good work life balance (in 31 reviews)

  • s also possible to work from home on occasion (in 29 reviews)

Cons
  • Too much conflicting changes, no work life balance, not family oriented, inconsistent (in 26 reviews)

  • No work life balance, heavy workloads, and no light at the end of the tunnel as of right now (in 8 reviews)

More Pros and Cons

  1. Helpful (5)

    "Supervisor was not fit for the position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Material Damage Claims Assistant in Richardson, TX
    Former Employee - Material Damage Claims Assistant in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Esurance full-time (More than a year)

    Pros

    Good Pay
    Good Benefits
    Great Perks
    Pretty Independent Working

    Cons

    Favoritism is real
    RACISM was real, just with one supervisor
    People who are not meant to be a supervisor are supervisors.

    Esurance Response

    Jan 30, 2017 – Director, Human Resources

    At Esurance we value the diversity of our associates, we do not have a culture that would tolerate racism. We provide all managers with the resources and training to equip them to be a inclusive ... More


  2. Helpful (1)

    "Just OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Esurance full-time (More than 3 years)

    Pros

    Working environment is not that stressful.

    Cons

    Managers are not knowledgeable and flexible. The compensation policy for actuary changes every year. The employee turn over rate are high.


  3. Helpful (2)

    "Licensed Multi-Line Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent II in Greenville, SC
    Current Employee - Sales Agent II in Greenville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Esurance full-time

    Pros

    Flexible schedule, competitive pay, positive work environment, fun

    Cons

    Not a lot of upward movement within sales department

    Esurance Response

    Dec 13, 2016 – Sales Director

    Thank you for your comments! Recently we’ve been even more focused on ensuring profitable sales growth to better support our customers and associates. We’re confident our approach will lead to more ... More


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  5. "Happy Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - WFM Associate in Los Angeles, CA
    Current Employee - WFM Associate in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible work hours, transparent CEO and management, great team members, innovative and forward thinking, and relaxed environment.

    Cons

    Upward mobility can be limited in some departments, but I know that they are working on succession planning as a whole.

    Advice to Management

    Keep working on the succession planning process - it'll help keep your associates and lesson attrition.


  6. Helpful (2)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Rocklin, CA
    Current Employee - Associate in Rocklin, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Esurance full-time (More than a year)

    Pros

    Young but stable and successful company with great vision in everything they do from marketing to young people and the future generation that is good with computers and the internet to providing excellent service to customers.

    Cons

    Still somewhat small compared to some of the big player insurance companies.

    Advice to Management

    Provide employees with more ways to be recognized for hard work.


  7. Helpful (2)

    "Good stability and comparatively flexible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ECommerce Product Manager in Sacramento, CA
    Current Employee - ECommerce Product Manager in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Esurance full-time (More than 3 years)

    Pros

    Insurance is a stable industry, and so jobs are relatively secure. They invest a lot in employee relations, which is appreciated. They are open to flexible work schedules as well as work-at-home situations, depending on your position.

    Cons

    The pay is somewhat under-market. There are many layers of management, and it takes a long time to get promotions. Compensation bonuses are tied to the overall performance of the company, so individual excellence is somewhat de-valued.

    Advice to Management

    Success Factors is a terrible metric for assessing true job performance, and can be very demoralizing. If you are going to provide employees with a true performance review, it shouldn't be on a curve.


  8. "Favorite Job Ever!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Multi-Line Agent in Ogden, UT
    Current Employee - Multi-Line Agent in Ogden, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Esurance full-time (More than a year)

    Pros

    I've worked at Esurance for two years. The best part for me is I love being able to work from home. The trainers are amazing. They give you all the information you need to be successful, you just have to put forth your best effort. Best job I've had and it will be my last. I plan to retire from here in a few years.

    Cons

    I wish there was an easier way to get a better schedule. Promotions are available but the hours that go with them aren't the best.

    Advice to Management

    Keep up the good work. I love how we have access to speak to the management anytime we need to. They are always open thru email and chat

    Esurance Response

    Dec 16, 2016 – Customer Service Manager

    Thank you for your review. Our work at home program has been a great tool in the flexibility here at Esurance. We’re glad you enjoyed our training and hope you continue to enjoy your time with ... More


  9. Helpful (1)

    "Great Company and Inspiring Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I've never been happier. I believe that I have found the company that complements my ideology for how a company should operate. The atmosphere is great, really smart people to work with, great environment to learn and pursue your dreams. Very smart and inspiring Leadership.

    Cons

    Not that I can think of

    Advice to Management

    Keep up the great work!


  10. "Honest input"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sacramento, CA
    Current Employee - Anonymous Employee in Sacramento, CA

    I have been working at Esurance (More than 3 years)

    Pros

    People are great, there is a great atmosphere to work in.

    Cons

    Small company not a lot of opportunity for advancement unless you have been there for a while

    Advice to Management

    spend more time with those who do the work to understand what is really going on in the operation


  11. Helpful (4)

    "Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Prefer Not to Disclose in Sioux Falls, SD
    Current Employee - Prefer Not to Disclose in Sioux Falls, SD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    work at home, good co worker's that are not up tight.

    Cons

    No advancement potential at all, management does not care about lower level reps. Advancement is based 100% on the interview, no matter how well you perform, someone that interviews better will always get what little advancement there is. Management straight up told me that as long as I hit minimums it is pointless to do any better, and they show it. No culture of doing the best you can, and, again, there is not a feeling of trying to progress and advance, all you are doing here is working for your next pay check until something better comes alone.

    Advice to Management

    figure out attrition and increase morale, make us feel like we are working towards more than just a pay check

    Esurance Response

    Nov 23, 2016 – Customer Service Manager

    Your feedback is very much appreciated. Esurance cares about the growth of our associates. As a leadership group, we really try to create opportunities for all associates to have a path to succeed ... More


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