Esurance Sales Agent II Reviews

Pros

Great pay also lots of incentives.

Cons

Temp position, not enough hours

Pros

You can work from home and they pay to help you get and maintain your license. Their short term disability benefit is a good benefit.

Cons

They are more concerned about how long you're on a call than whether your customer was fully taken care of. They also don't have holiday pay in the traditional sense. You get what they call deviated holidays. You get a number of paid days off to be used in place of the federal holidays whenever you want but there has to be time available. In my opinion that is just a way to not have to pay time and a half if you have to work a holiday. The management also claims they care about their employees and sends lame gifts to try to make up for the last year and a half of hell their choices caused for the front line employees. They will terminate employment for someone who is knowledgeable, dependable, thorough, and does their job just because average handle time is more than 950 seconds.

Pros

Esurance's employees have voted them "Top Places to Work in Tampa" 3 years in a row. That's because middle managment is right there for their employees. I love working here and advancement is really in my own hands. If I work hard and ask for direction, I know I can advance within a year or two! I work in sales and my shift, pay, and advancement are really up to me and how hard I work. All of the current management, trainers, and support staff all started right where I am. I love that!! They understand what I go through every day and help me through tough days.

Cons

The Sales Director is very strong willed and pretends to want feedback but really he doesnt take feedback from anyone. It's his way or no way and I dont believe he has call center experience or sales experience at that. He seems to like change and it's almost a weekly thing. I've been working in the same small office (200 employees I think) as him for the last year and he doesnt even know I'm in sales or my name. My manager does a good job of explaining the reasons and he works hard to keep me focusing on the right things.

Pros

A champion of Marriage Equality & Free Pizza. I truly wish I can say something else positive about the company......seriously.

Cons

First, let me begin by saying the post left on Aug. 7, 2013 by title "Don't do it, you'll regret it..." is right on the money in terms of whats wrong with the Sales Division. And I would like to expand on some of the points mentioned. If you happen to be a top salesperson & don't really show any issues with the calls that are coming in...they will send you the hardest states to write in..a la..MI, FL, NY...until your numbers get low enough that you blend in with the company median. No matter what they say...please trust me...there is a wizard behind the curtain from the Land of Oz pulling the lever's. As well as the fact that I have witnessed other teams cheat the system to the point in which it's common knowledge among the rep's. Those two factor's really destroy the integrity of the compensation plan and create a toxic environment that breeds mistrust & malice. In terms of turnover, it has been extremely high ever since I began there to the point it's become a corporate norm. Last but not least...Management, some of the manager's really do try their best given the lack of support their given...and some simply do not have good people skill's...

Pros

Starting from the top, management is amazing. Great fun people. The coaching/training is superb, and they just wanna make sure that you are accommodated and happy. Esurance is a growing company, and its one that wont stop growing for a while. The phones never stop ringing, so your opportunity to sell and make a living are great. During busy months they seem to offer endless amounts of overtime, and that can come in handy. They make it fair. You are compensated based off of your performance. They are a true professional company that is looking to take over the industry with a new "technological" way of doing insurance. Co workers are happy and fun, the company itself is fun. I guess esurance can be described as "home" Opportunity to grow and advance is present, especially in the phoenix office where they just purchased a new call center building and are looking to fill it up.

Cons

You do the same thing all day for 8 hours a day, so it can become a little repetitive. You have to make your selling and personality stand out.

Pros

They have worked on the work life balance in the Sales department. You a guaranteed a commission even without hitting qualifiers. There is potential for growth for the right individual. Majority of people are nice and will help wherever possible. Great first insurance job. No cold calling.

Cons

There is not as much overtime as there was in the past. The compensation plan works well only if you can cross sell all products of insurance. Majority of the partner products cannot be sold by the basic sales agent, it must be passed over to another agent. Management is only concerned about conversion and sales per day, not about quality unless there is a problem. Management does little to address the individual concern, instead they quote research as if that is the only fact to take into account. No uniform policy. Some management will say one thing, others will do the opposite. I have had arguments with management about processes and after a month of bantering the manager admitted they were wrong. No kickback on renewal business. Your book resets at the beginning of every month.

Pros

This is a fun company to work for, and I have been surrounded with colleagues that are tremendous human beings. You have lots of control over how much $$$ you make, and the training program is very comprehensive. I had zero sales/insurance experience when I started right out of college, and was promoted multiple times because I listened to the coaching I was given. Management will challenge you to reach your career development goals. Very inclusive atmosphere, lots of perks (as it is an Allstate Company). Company is growing, and is always trying to find the smartest way to operate. Lots of change occurs, welcome to 2016. New ideas are acknowledged and valued, even if they are not implemented instantly. Managers are friendly, realistic, and exemplify the core values of the company.

Cons

This company would not be the best fit for those who are unable to adapt to change, or for those who do not understand the concept of teamwork.

Pros

decent salary, some nice managers, if you are lucky, you will get a decent one.

Cons

Where to start.....Absolutely cut-throat....do not assume that 8.5 years of being a very good, hard-working employee will protect you from anything awful, because they do not care about you in any way. While it is common to have to continuously "prove" yourself in a sales environment, they are extreme in their disregard for long-time, good sales people. They do not value true "salespeople", and do not make any concessions to try to keep you happy. Forget making plans/commitments on your off days, because your schedule will change (and sometimes dramatically) every few months. Forget feeling any sense of security, you will have none, and you will have to continuously meet higher and higher expectations to not only receive a bonus, but to even keep your job. The Good news is that if you don't like something, it will almost always change, unfortunately, it will not be in your favor. As I said, run away as fast as you can to avoid the misery of this job!

Pros

The pay and benefits are competitive and we have very flexible scheduling with VTO and Flex, when its busy we even have OT opportunities. They allow me to work from home which helps me stay focused and I have dinner ready for when the kids get home, plus they pay for the equipment and a dedicated monthly internet line. I have worked here a few years and the company is growing to have better technology and we bundle home and auto now.

Cons

We have some pretty aggressive goals but that keeps us motivated to do better everyday. I would like to win more trips and recognition. Also to flex my schedule when I want more without having to call or log-in.

Pros

Flexible hours, amazing management, great money, laid-back call center, awesome benefits

Cons

Mandatory overtime, constant changes, they would often change bonus payout when discovered we were making "too much" money