Esurance Reviews in San Francisco, CA | Glassdoor

Esurance San Francisco Reviews

Updated February 10, 2017
82 reviews

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San Francisco, CA

3.3
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Esurance President Jonathan Adkisson
Jonathan Adkisson
18 Ratings

82 Employee Reviews

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Pros
  • They recognize a good work life balance (in 31 reviews)

  • s also possible to work from home on occasion (in 29 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (7)

    "CEO with a vision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Esurance full-time

    Pros

    The President/CEO has a solid vision for the company’s future. A great customer experience is the top priority and infuses everything we do. The CEO also truly cares about the associates (employees) and genuinely asks for feedback – which he responds to personally. I have never met a more people-focused leader. The people who work here are also some of the most fun and smart people around. It’s really a pleasure to come into work. That said, it’s also possible to work from home on occasion. Some of our staff are 100% work-from-home.

    The San Francisco headquarters are in a beautiful and conveniently located part of town, and parts of the office have water views. Walks along the Embarcadero at lunchtime can’t be beat.

    Cons

    The company is working hard to improve areas of opportunity – mainly bringing the tech that associates use in line with the cutting-edge, award-winning technology we offer our customers. As a mid-size company, opportunities for career growth can be more challenging to come by, but again, something they are giving a lot of thought to improving.

    Advice to Management

    Keep up the communications to associates about the company priorities and goals, as well as reports on improvements being made. The transparency is definitely of value!


  2. Helpful (2)

    "Growing company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOCC Operator in San Francisco, CA
    Current Employee - NOCC Operator in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Esurance full-time (More than 3 years)

    Pros

    great people. Environment. NOCC Manager.

    Cons

    work shifts rotation, work and life balance


  3. Helpful (4)

    "Software Developer At Esurance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Esurance full-time (More than a year)

    Pros

    Nice Project line, very good chance to improve your skills, flexibility of work

    Cons

    lot of Micro Management, Favoritism, lack of management skills

    Advice to Management

    Management should seriously Try to eliminate managers who do Favoritism, And Architects who does not know what they are doing. lot of layers which are created to avoid doing work and pressurize the lover level software Developer.


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  5. Helpful (4)

    "Operations not Operating"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in San Francisco, CA
    Former Employee - Operations in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The lower level employees are absolutely fantastic. Great team set ups across the board.

    Location is right by the waterfront. Great place to go for a walk, (if your manager lets you.)

    Cons

    Upper management is very out of touch. A lot of old world thinkers there, and frankly, it just doesn't keep up in the Silicon Valley.

    There is hardly any oversight of bad management. There a few rotten eggs that keep driving whole teams away, but nobody is doing anything about it.

    HR is very friendly, but not useful as far as affecting management change.

    Advice to Management

    Top-down management style needs to go. There needs to be more input from the teams themselves, and definitely stricter oversight of managers.

    Esurance Response

    Jan 30, 2017 – Director, Human Resources

    I could not agree more, our associates and teams are fantastic, across the board! Our leadership team regularly solicits and responds to feedback from associates. Creating a culture where all ... More


  6. Helpful (1)

    "Just OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Esurance full-time (More than 3 years)

    Pros

    Working environment is not that stressful.

    Cons

    Managers are not knowledgeable and flexible. The compensation policy for actuary changes every year. The employee turn over rate are high.


  7. Helpful (1)

    "Great Company and Inspiring Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I've never been happier. I believe that I have found the company that complements my ideology for how a company should operate. The atmosphere is great, really smart people to work with, great environment to learn and pursue your dreams. Very smart and inspiring Leadership.

    Cons

    Not that I can think of

    Advice to Management

    Keep up the great work!


  8. "Happy to have worked at such a great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends

    I worked at Esurance full-time (More than 5 years)

    Pros

    Esurance is one of the best companies I have worked at.  People are very collaborative and there is no sense of 'not my job'.  There is great internal support for projects, such as creative and production teams, and very strong analytical resources. In my experience, management allows people to work on the things they do best, rather than trying to fit a square peg in a round hole.  There were multiple opportunities for growth, learning, and taking on new responsibilities. My time at Esurance allowed me to expand my skill set well beyond where I started.  Management was encouraging and supportive of ideas at all levels. It is also a great place to interact with many other departments. I am thankful I had the opportunity to work with such genuine, kind, and respectful people.

    Cons

    Starting to become more bureaucratic / projects taking longer to execute
    Salary / benefits could be more competitive (no stock / ESPP)

    Advice to Management

    Continue to take a quantitative approach to decision making

    Esurance Response

    Oct 21, 2016 – Director, Human Resources

    Thank you for your feedback! We are really proud of the culture we have built here. We have an open, supportive, and collaborative environment that allows our associates to thrive. We regularly ... More


  9. "Happy at Esurance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Esurance (More than 8 years)

    Pros

    Strong management, supportive owner (Allstate), non-political atmosphere, challenging work, friendly and cooperative coworkers

    Cons

    The only downsides are related to working in a competitive industry with GEICO and Progressive as your main business rivals.


  10. Helpful (10)

    "Bleeding employees in San Francisco"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Francisco, CA
    Current Employee - Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Esurance full-time (More than 3 years)

    Pros

    work/life balance. Great for being left alone and coasting forever, if you're into that.

    Cons

    The company is a complete mess right now and it seems the many management ineptitudes over the past couple years are now bearing fruit. Repeated restructuring (there is a restructure every 6 months, some people are in their 4th or 5th team in two years), lower than market pay, and the hiring of some particularly inept people in senior management has caused massive employee turnover, specially in Marketing (one new VP has lost 5/6 of her managers), with the result that Marketing at least has almost completely emptied out, while turnover continues in other departments. So if you're seeing a ton of job openings right now, know why that is.

    There is also no career pathing or internal growth, as many people are in the same roles for 3-4+ years and not being promoted, while the company continues to rely on them for critical support. However if you announce you are leaving, you will be immediately offered higher pay and a better role.

    Merit raises were non-existent for 2016. The company has directives from Allstate to control expenses and is therefore having to underpay employees, which is partly causing a lot of the above.

    Advice to Management

    Get rid of the inept VPs who are losing employees - they are the problem. Either promote people who have been here for at least 1.5-2 years or tell them to leave.

    Esurance Response

    Aug 23, 2016 – Vice President of Human Resources

    Thank you for your candid feedback. Our associates’ wellbeing and success is a key priority to Esurance and we are committed to creating a rich and engaging experience for our associates by ... More


  11. "Mobile software developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - California in San Francisco, CA
    Current Employee - California in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great team members. Good office location.

    Cons

    Salary is below average.



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