Esurance "upper management" Reviews | Glassdoor

Esurance Employee Reviews about "upper management"

Updated Oct 1, 2019

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3.8
71%
Recommend to a Friend
86%
Approve of CEO
Esurance CEO Jonathan Adkisson
Jonathan Adkisson
259 Ratings
Pros
  • "Definitely apply to this company if you want a positive day to day work/life balance(in 57 reviews)

  • "Growing opportunities, Work from home, Sups with open doors(in 48 reviews)

Cons
More Pros and Cons

Reviews about "upper management"

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  1. "Claims Specialst 1"

    StarStarStarStarStar
    Current Employee - Claims Specialist in Denver, CO

    I have been working at Esurance full-time for more than 3 years

    Pros

    Great mid management Good pay

    Cons

    Upper management does not support employees

    Esurance2019-10-02
  2. Helpful (5)

    "Don't trust this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Supervisor in Mesa, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Esurance full-time for more than 3 years

    Pros

    Made some great friends there

    Cons

    Compensation is lacking as compared to other companies in the industry. High turnover in upper management over the years has led to some severely unqualified people in positions they didn't earn. This company has been poorly managed and unprofitable for years, leading to high turnover rates. Stay away.

    Advice to Management

    Care about your employees, instead of just pretending to.

    Esurance2019-09-04
  3. Helpful (2)

    "Good company to get your feet wet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Agent in Mesa, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Esurance full-time for more than a year

    Pros

    - Benefits start from day one - Coworkers are friendly and will do anything to help - Generous PTO - Allow you to flex schedules - Occasional lunches - Amazing training and trainer - Good culture and values

    Cons

    - Being on the phones all time can burn you out quickly - Horrible schedule for new hires - Constant changes to compensation, upper management and corporate constantly change this so you can barely make the measly $900 - Growth is stunted unless you are a superstar - No cross-training in different departments - Really difficult to transition into other departments - Most customers looking for auto... policies are VERY high risk, leads can vary per season

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    Advice to Management

    LISTEN to your employees... - we want more money not food - be consistent with goals - increase base pay and compensation if you want to keep people around

    Esurance2019-04-22
  4. Helpful (7)

    "Painful legacy system, software devs Run!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Esurance full-time for less than a year

    Pros

    You are not the only one who will feel the code base and technologies are centuries behind . The whole engineering team feels the same way. So you are not left out. Thats the only PRO, if you would call it one.

    Cons

    1. Legacy system that was written in 2003 when esurance was a startup. It has not been revamped in the last 16 years. 2. Upper management has no wish to revamp the code base 3. You won't learn a thing since no one in the director, senior manager and manager and principal developer roles know anything 4. People in the above mentioned roles just grew old with the software. They have been working in Esurance for... eternity (read 10+ years) and add to the doom 5. Team morale is very low because everyone hates how fragile and archaic the system is and no one has any direction on fixing it 6. There is absolutely no guidelines as to how the company will go ahead technologically speaking. 7. The system is so crappy, if you fix one line of code, be certain you are going to break something else unintentionally 8. They have so many contractors who have littered the system with code wherever they could put in. Not to blame them, there is no architecture to this system. 9. They are a company in SanFrancisco pretending to be a cool tech company but the truth is they are an insurance company and as long as they make money the management is NEVER going to push towards a better technology 10. The code base is a monolithic crap no one ever finds interesting to work on. Horrible place, YOU MUST RUN!

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    Advice to Management

    N/A. You will never listen

    Esurance2019-03-13
  5. Helpful (3)

    "Licensed Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Esurance

    Pros

    401 k , PTO, Flex, Vision, Dental

    Cons

    Upper Management lost and disconnected from front line employees. All it is about numbers. They have embraced the credit card call center model, up sell coverage to broke insures, push discounts that don't work. If you don't, you will lose your job. You can't just help the customer anymore. So don't work for this company. They change total direction every 6 months, shows they are losing business.

    Advice to Management

    Get back to reality. A bag of candy and toy for for hard work is not enough. Employees are motivated by money.

    Esurance2018-12-10
  6. Helpful (9)

    "Esurance , Local Site Great. IT as Department is a Mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Esurance full-time for more than 5 years

    Pros

    Local Site was great to work at. Nice office good people. The medical benefits used to be good.

    Cons

    Poor IT Management from Site Managers to Directors. No communication at any level and that starts with the director. Lower IT management can only say YES to upper management, which causes problems for the IT team that does the real work(stressed and overworked). There was only a few IT managers that would question decisions from upper management, but they would always be trumped. If you are not working in... SF good luck getting prompted in IT department. Medical Benefits the last 3 years have been the worse. I could have paid for a small house for the cost to over my family in monthly costs and deductibles.

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    Advice to Management

    Help people grow and develop, lead by example and set expectations that are achievable. Build teams, and communicate effectively.

    Esurance2018-03-09
  7. Helpful (22)

    "Complete mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Product Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Esurance full-time for less than a year

    Pros

    some people are really great to work with, a lot of money for trainings and conferences

    Cons

    middle management is horrendous and upper management has no clue how to shape the right culture, good people leave non-stop because upper management is unable to make the right decisions.

    Advice to Management

    grow a backbone and make some tougher decisions. don't hold meetings where you only say buzz words and don't have a point to make.

    Esurance2017-10-28
  8. Helpful (5)

    "Run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Adjuster 
    Doesn't Recommend
    Positive Outlook

    I worked at Esurance full-time for more than 3 years

    Pros

    Flexible schedule, pto, good benefits

    Cons

    Where do I start? Work life balance is non existent, too much work is given and the compensation doesn’t match. It’s all about who you know within the company. If you’re not linked in with a member of upper management, you can forget about a promotion.

    Advice to Management

    My advice to management would be to give timely feedback to employees, and also promote from within.

    Esurance2017-09-29
  9. Helpful (5)

    "Upper Management micromanages"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Esurance full-time

    Pros

    Nice campus and the other employees are nice.

    Cons

    Poor upper management with no concept of work life balance.

    Advice to Management

    Hire folks in upper management who were actually born in the US.

    Esurance2017-09-19
  10. Helpful (16)

    "IT Dept management is horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Esurance full-time

    Pros

    i got an opportunity to learn new technology

    Cons

    Their managers in IT are horrible to say the least. Nepotism and favoritism has led to many undeserving people promoted to upper management. As a result they don't understand how to manage people and expect people to be brown-nosers. Good developers leave as they don't want to work for a BOSS who does not understand tech nor take responsibility for their failures and point fingers at others. There is a lot of people... from Indian (asian) descent and they think that just because their title is manager or director, they can do whatever they want typical INDIAN BABU culture. Worklife balance is not there for developers, you will be called anytime to fix issues. I got regular calls at 2 AM even later. They depend heavily on people waiting for their green cards and abuse these workers as they know that they can’t change jobs easily. Pay is on the lower side of market and bonuses and promotions are only handed over to manager’s pets. The atmosphere is vicious teams work in silos, i saw that a senior manager and her team did not cooperate with another manager in their the delivery of a major initiative, lots of blame game. The company lost huge amount of money and time because of petty politics. They interview you for a certain position and low ball you with a lower position, so never accept a lower position as getting a promotion is very difficult. There is very less room to fail, so people are always trying to blame others. They make everybody sign a dignity pledge but it's funny how managers don't follow the pledge. Threats blame game, and making someone scapegoat is real. Don’t join if you want to work in american culture….

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    Advice to Management

    Sack your entire line of managers and directors in IT dept and hire some fresh (diverse in Race )people... Talented Developers will stay only if managers behave like leaders and not like a BOSS.. Make appraisals and reviews more transparent and dependent on entire team and not just the managers...

    Esurance2017-08-16
Found 22 reviews