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Esurance Employee Reviews about "upper management"

Updated Oct 1, 2019

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Found 741 of over 741 reviews
3.7
68% Recommend to a Friend
Esurance President Jonathan Adkisson
83% Approve of CEO

Found 31 of over 741 reviews

3.7
68%
Recommend to a Friend
83%
Approve of CEO
Esurance President Jonathan Adkisson
Jonathan Adkisson
277 Ratings

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Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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Reviews about "upper management"

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31
  1. 1.0
    Current Employee, more than 3 years

    It used to be great

    Mar 27, 2016 - Sales in Tampa, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible hours There are very few pros

    Cons

    Upper management has not idea what goes on with their front line the pay is a joke unreachable goals promotions equal less pay and more work

    Continue reading
    9 people found this review helpful
  2. 1.0
    Current Employee, more than 5 years

    NAR

    Aug 7, 2016 - Claims in Mesa, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Job security due to constant understaffing

    Cons

    Complete micromanagement. Inefficient, outdated systems, unrealistic goals. Even when you hit your goals, they don't reward you, it's just expected. Pay is lower than market value. No direction or identity. Upper management is comprised of rejects from other failed companies.

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    10 people found this review helpful
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  4. 3.0
    Current Employee, more than 3 years

    Great people, but can be frustrating

    Nov 16, 2014 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -I genuinely like my coworkers and feel supported by the other people on my team -I get to work on a variety of projects -Great work/life balance

    Cons

    -Slow to reward (i.e. promotions) good work (at least on certain teams) -Reward certain people just for being there a long time, even if they don't do a good job -Upper management seems a bit secretive at times and communication and direction aren't always clear -Lots of politics -Salary is lower than average for the same position in my city -Cheap when it comes to perks and technology. Our chairs are horrible.

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    1 person found this review helpful
  5. 2.0
    Current Employee, more than 1 year

    Comes up short

    Feb 21, 2014 - Insurance Sales Agent in Tampa, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Large company back by a reputable organization in Allstate. Decent pay for the type of work being done. Extremely flexible when it comes to your schedule and balancing your work/personal life.

    Cons

    Moving up in the company is possible, but only if you are willing to play 'corporate tattle tale' Upper management seems to have little experience and it is very apparent in their decision making. This makes it quite difficult to maintain high morale

    Continue reading
    3 people found this review helpful
  6. 5.0
    Current Employee, more than 10 years

    BEST JOB EVER

    Feb 11, 2019 - Customer Service Representative in Sioux Falls, SD
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I have worked at Esurance for 11 years and I LOVE my job. I have always felt valued as an employee and the open door policy with upper management is AMAZING! I love the work at home option!

    Cons

    I honestly have no cons!

    3 people found this review helpful

    Esurance Response

    Customer Service Manager

    Thank you for your feedback! We love hearing it and appreciate your time with us. We will continue to work on our great culture and look forward to your continued contributions in the years to come!

  7. 2.0
    Former Employee

    Ask lots of questions during interview stage

    Dec 3, 2015 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great coworkers, fitness center, and cafeteria staff/food.

    Cons

    Upper management lacks honesty and scams New hires.

    Continue reading
    2 people found this review helpful
  8. 1.0
    Former Employee

    Licensed Customer Service

    Dec 10, 2018 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    401 k , PTO, Flex, Vision, Dental

    Cons

    Upper Management lost and disconnected from front line employees. All it is about numbers. They have embraced the credit card call center model, up sell coverage to broke insures, push discounts that don't work. If you don't, you will lose your job. You can't just help the customer anymore. So don't work for this company. They change total direction every 6 months, shows they are losing business.

    Continue reading
    3 people found this review helpful

    Esurance Response

    Customer Service Manager

    Thank you for the feedback. As customer needs change we do our best to provide the service they are wanting. We strive to be transparent about those changes to our agents so we can provide best work experience and benefits as possible.

  9. 1.0
    Former Employee, more than 3 years

    Don't trust this company

    Sep 4, 2019 - Supervisor in Mesa, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Made some great friends there

    Cons

    Compensation is lacking as compared to other companies in the industry. High turnover in upper management over the years has led to some severely unqualified people in positions they didn't earn. This company has been poorly managed and unprofitable for years, leading to high turnover rates. Stay away.

    Continue reading
    5 people found this review helpful
  10. 2.0
    Former Employee

    Operations not Operating

    Jan 20, 2017 - Operations in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The lower level employees are absolutely fantastic. Great team set ups across the board. Location is right by the waterfront. Great place to go for a walk, (if your manager lets you.)

    Cons

    Upper management is very out of touch. A lot of old world thinkers there, and frankly, it just doesn't keep up in the Silicon Valley. There is hardly any oversight of bad management. There a few rotten eggs that keep driving whole teams away, but nobody is doing anything about it. HR is very friendly, but not useful as far as affecting management change.

    Continue reading
    8 people found this review helpful

    Esurance Response

    Director, Human Resources

    I could not agree more, our associates and teams are fantastic, across the board! Our leadership team regularly solicits and responds to feedback from associates. Creating a culture where all associates feel empowered to do their best work is something the leadership team heavily emphasizes. I am sorry that you did not have a good experience, I appreciate your perspective and we will continue to strive to make sure that all associates feel empowered.

  11. 4.0
    Current Employee, more than 3 years

    Claims Specialst 1

    Oct 1, 2019 - Claims Specialist in Denver, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great mid management Good pay

    Cons

    Upper management does not support employees

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