Eurostar International Reviews | Glassdoor

Eurostar International Reviews

Updated April 25, 2017
24 reviews

Filter

Filter

Full-timePart-time

3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Eurostar International CEO Nicolas Petrovic
Nicolas Petrovic
10 Ratings

24 Employee Reviews

Sort: PopularRatingDate

  1. Helpful (1)

    "Great brand to work for until your frustrations on HR and politics start taking over..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Eurostar International full-time (More than 8 years)

    Pros

    International environment. Great brand to work.Great product. Good atmosphere with colleagues
    Great work life balance (but depending more on your manager than on company culture).

    Cons

    HR policies from another era: No career management & No rewarding scheme. Very slow paced business.
    Most top managers have been sitting on the same seat for too long - the company needs fresh blood.


  2. "Truly international company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Eurostar International full-time

    Pros

    Multi-cultural environment, with teams working from London HQ, and office/stations in Paris and Brussels. Great benefits such as free Eurostar travel vouchers each year and discount on UK National rail leisure travel. A great company to work for and a well-recognised brand which most employees seem proud to be a part of.

    Cons

    Hard to move internally as opportunities are sometimes limited. Can be quite slow to get things done and signed off.

  3. "In desperate need of a shake-up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There is a good work/life balance for the majority of people. Pay is OK. Good discounts on national rail, TFL.

    Cons

    Eurostar has become a complacent company, with a lack of vision/ambition/innovation. For example, airlines in Europe have had to adapt and for many years have been selling hotel packages. Eurostar is 10 years behind the curve on this and a lack of strong leadership is to blame.

    The performance & pay process is not transparent. There are limited opportunities for career development. Poor performance is not managed.

    For a small company, the CEO seems detached and I have never seen him around the office. Some teams are run on a shoe string with insufficient resource. Senior people are brought in to work on high level projects that either don't materialize or are not communicated to the wider business.

    Advice to Management

    There are so many things wrong with Eurostar that prevent it from being a high performing organisation. I think management really need to shake things up.


  4. "Organisation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Eurostar International full-time

    Pros

    Great product, benefits are good, including tickets to European destinations and discount off UK Rail travel and good pension scheme.

    Cons

    A hierarchical culture, not much praise and recognition.

    Advice to Management

    Invest in your people and nurture those that add value and be more transparent.


  5. "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Eurostar International full-time (More than a year)

    Pros

    multicultural work environment, good brand name, benefits (final salary pension scheme and vouchers), good work/life balance (depends on the manager).

    Cons

    poor management, politics, difficult career progression, non-stop restructuring, no salary raise, no bonuses, uncertainty.

    Advice to Management

    Hire senior management with actual management skills.


  6. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in London, England (UK)
    Former Employee - Project Manager in London, England (UK)
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    great it was fun place to be

    Cons

    not a lot of career progression

    Advice to Management

    allow people to be the best they can


  7. "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Eurostar International (More than 3 years)

    Pros

    Great multi-cultural working atmosphere. Good travel benefits. Good opportunities to take on other roles in other areas of business.

    Cons

    Smaller business than you would think. Could be quite political. English default language but can be a barrier if you do not speak French as significant proportion of staff French speaking.

  8. "Eurostar Customer Service Team Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get to choose which shift you work on
    The majority of staff are friendly and outgoing
    Discounted tickets for staff members

    Cons

    At peak times it can get really busy on the concourse and some passengers are not very understanding
    The job involves a great deal of standing and answering the same questions
    Short breaks


  9. Helpful (2)

    "Working for Momentum Services Ltd as a Steward on board the Eurostar"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Eurostar International full-time

    Pros

    Momentum Services Ltd:
    Good life style if you are young: 3 days ON / 2 days OFF and the flexibility to swap your days off allows you to have 1 week OFF every months without having to use your holidays.
    If you like France it is a good way to spend some time in Paris - Lyon - Marseille - Bourg St Maurice at no cost.

    Cons

    Momentum Services Ltd:
    very hierarchical company with French management style (it is not what you do that matters but who you know)
    Company treats its employee like numbers and care little about them
    High pressure environment and unsociable working hours
    You are wearing the Eurostar uniform - without the perks


  10. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Great work/life balance (flexible hours) - good benefits - Multicultural environment

    Cons

    Process can be long but it's getting better


Showing 24 of 25 reviews
Reset Filters