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Evans Cycles Employee Reviews about "bikes"

Updated Oct 5, 2021

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Found 15 of over 209 reviews

2.3
24%
Recommend to a Friend
23%
Approve of CEO
Evans Cycles CEO Steve Trowbridge  (no image)
Steve Trowbridge
51 Ratings

Top Review Highlights by Sentiment

Pros
Cons
  • "very low pay really quite bad(in 28 reviews)
  • "Bitter bunch of people and poor management.(in 12 reviews)
  • "Little or no training ( when you do finally go on a course you will have probably worked there for at least a year)(in 10 reviews)
  • "●Little to no benefits or discount(in 9 reviews)
  • "Long hours (generally 10am(in 9 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "bikes"

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  1. 1.0
    Former Employee, more than 3 years

    New lows for Evans Cycles on its 100th Anniversary

    Oct 5, 2021 - Assistant Buyer in Crawley, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Quick to hire as Evans are absolutely desperate for staff. - Insight on how not to run a company or treat customers.

    Cons

    - Uncompetitive pay and poor staff discount for anyone interested in bikes. - Completely unethical 0 hours contracts with no rights such as sick pay etc. - Job uncertainty in elimination of roles by enforced 'voluntary redundancies'. - Disinterested colleagues coupled with staff who abuse positions of power. - Chronic lack of investment into own brand product development. - No vetting of product quality and investment into cheap throwaway goods. - Customer support isn't adequate and does little to help shops or consumers. - Sports Direct favour a dumb retail computer system over staff intuition. - Lack of trained mechanics leading to poor workshop service & productivity. - Abysmal Trustpilot reviews and reporting to BBC Watchdog.

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  2. 2.0
    Former Employee, more than 1 year

    Poorly managed

    Jan 14, 2021 - Workshop Manager in Norwich, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    At the time the trade discount was fantastic allowing for 2 bikes at trade price a year and buying other bits and heavy discount. I think this has now changed though! Bikefest was also a perk, this is a yearly event where all employees head to a mtb park and try out all the new bikes. Lots of great people work in the company and you can have good fun for the most part.

    Cons

    Very poor management, they don't care about quality of service, just want you to pump as many crap bikes and repairs as humanly possible. Each store is pitted against each other for more repairs and selling parts, meaning customers don't always get the best service. I guess depends where you are but so many rude and entitled customers eventually get to you... Customer services team always go over the heads of the store, so if a customer complains for any reason, it is by default the fault of the store, regardless of the true story. This encourages customers to be rude and demand things for free, which they inevitably get!

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  3. 1.0
    Former Employee

    Do not work there

    Aug 18, 2021 - Sales Assistant in London, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Chilled work environment. It use to be good before the company got bought by Sports Direct

    Cons

    Underpaid Overworked Understaffed No trade price, relevant discounts have all been taken away People abusing their power Not respected No bonus The way you are treated The lack of knowledge from people that work higher up The bikes that are sold there are terrible Have to lie about how good a product is to sell it because they are terrible Being watched by CCTV all day

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  4. 1.0
    Current Employee, more than 1 year

    Downhill since Mike Ashley took over

    Feb 10, 2021 - Sales Assistant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Store colleagues are a pleasure to work with; everyone gets on well. Store manager is very knowledgeable and experienced, and always looks out for staff.

    Cons

    Poor pay. Unreliable payroll department who will mess up your pay even more. Used to get trade discount - anywhere between 20-50% off bikes (limited to 2 per year), and a huge discount on parts & accessories, which compensated for the bad pay. But since being taken over by the Frasers Group this has changed to a meager 10% off. Higher management are (mostly) useless, but they think they know how to run a business because half of them worked at some garden centre. Customer support department are abysmal, they're very disorganized which leads to store colleagues having to deal with angry customers. Retail support department are even worse, if we have a problem in store we are supposed to turn to them, but they are often unhelpful and in some cases even rude.

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    1 person found this review helpful
  5. 1.0
    Former Employee, more than 3 years

    Avoid

    Mar 19, 2021 - Ecommerce Trading Executive in Gatwick, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Used to be a good place to work. Used to have good staff benefits.

    Cons

    Owned by Mike Ashley/Sports Direct/Frasers Group whatever they want to call themselves to cleanse their name. Scrapped their staff industry discount - still widely available at other bike retailers. All store staff on 0 hours contracts. Closed the former head office and laid off many loyal staff with it.

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  6. 1.0
    Current Employee, more than 3 years

    DO NOT WORK FOR THIS COMPANY

    Sep 10, 2020 - Sales Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexibility and Days off. Trade used to be good but has changed to 20%.

    Cons

    I don't even know where to start. First off the communication by head office is atrocious, they are always late to party and only tell stores at the last possible moment that something has changed. Also their communication to customers is awful from what I have heard from customers directly as head office can't help them or do not communicate with them. If the store tries to help customers and has to contact head office, they are useless and they barely help at all. Buying and Merch haven't got a clue how bikes are sold, they will order a million of a particular model and immediately discount the item because they have ordered too many. The ideas by head office are ridiculous and make no sense or give a reason why they need to be done, if questions are asked why something has been done like that they say just do it and don't ask questions about it. The new till systems that have just been installed are useless (it feels like 1 step forward, a million steps back), head office don't have a clue how the stores are run, what the tills need to do to make operations run smoothly. The fact that the till systems were introduced in stages instead of sorting everything out by they were installed was really annoying and put stores under pressure as the tills were slow and inefficient. The tills also don't have internet so we couldn't search for specific information and had to resort to using personal mobiles to find out the information. Main saying by the company is 'sell more bikes' but not all customers want to buy a bike (You can't sell a bike to someone who doesn't want one). Store staff are treated like scum by head office and it feels like our well being doesn't matter to the company as long as we sell stuff. The long hours are awful which means we don't have time to 'Enjoy the Ride' and the company made me HATE cycling. The pay is also terrible for the amount of stuff we have to do even the sales assistant have to do stuff that is normally supervisor role or above. The staff turnover is unbelievable high, I've had 4 managers in 4 years and the current manager is now leaving (if the managers aren't staying when it's no wonder the other staff aren't staying). The training by the company is crap and it makes the staff look incompetent and inexperienced. The progression is crap and the increase in pay from one position to the next up isn't worth it, as you're made to do 10 times more stuff. There was constant bullying in stores by members of staff which I found very unprofessional and when people bought it up they either said 'I haven't had training on how to act' or 'you work in a bike shop, this is what it is always like'. Sports Direct do not have a clue on how bike shops are run.

    1 person found this review helpful
  7. 1.0
    Current Employee

    No care for employees

    Dec 15, 2020 - Sales in London, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -bike discount was higher than others

    Cons

    Removed bike discounts and all benefits and changed all overtime and contracts

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  8. 2.0
    Former Employee, more than 1 year

    Same as any other retail store, low pay and understaffed.

    Sep 2, 2017 - Retail Sales Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you buy expensive bikes the discount is very good. Mostly great staff. Use of the workshop is very useful. Some good managers....The potential for career progression is good due to the speed at which staff leave the stores. The yearly internal bike show is excellent, it really is the highlight of a very average job.

    Cons

    Rude customers expecting the world from minimum wage slaves. Senior management constantly chasing numerical targets and passing this pressure down the chain. Training is terrible, you are thrown straight in with just enough training to put a sale through the till. Low staff numbers faced with an impossible workload. The company is very wasteful, ridiculous amounts of damaged bikes getting moved around, issuing vouchers to customers over any complaint just to keep them quiet (the easy option). Horrendous communication across departments and the company as a whole. A large company feels like it's run like a small business, quite un-organised seems amateurish at times. If you have a passion for cycling, beware, working in the industry can extinguish that very quickly. Get in, get some cheap gear and get out! Wages - compared to other jobs they really aren't great. Yes they offer discount which is good but that doesn't pay the bills. The bonus scheme is broken you can sell all you want but if the shop as a whole doesn't meet targets you get nowt. Feels like they are just trying to look good on paper for the investors to sell on and make their profit. Claim specialisation but in reality very generic.

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    2 people found this review helpful
  9. 1.0
    Former Employee

    Not good

    Apr 27, 2018 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Discount is good, that’s about it. Holiday pay is okay HR websites used for employees to book holiday and see their documents is alright and usually effective

    Cons

    Head office do not listen to shop staff and do not take into account the effort and hard work of the shop staff and the unpleasant people that have to be served/faced on a daily basis. The company is demotivating and unobservant. Majority of retail employees are not bike people, the company tries to employ the masses rather than people who know how to do the job. Selection and training process for management is highly ineffective and does not usually benefit stores. Low paid for the work and the daily challenges. Voices of the shop staff are not heard. Shop staff are constantly ignored and pushed to the side for the benefit of rude and very unpleasant customers. HR department are unprofessional. Communication within the company is very poor and doesn’t seem to have improved. Many head office employee do not follow company handbook and the company as a whole does not train its employees based on the handbook or the employees job descriptions. Shop staff are constantly undermined in front of customers by head office just to please rude and a shove customers, this then constantly demotivates and disrespects the staff who are then told to work harder even though they are not respected or appreciated Shop staff are continuously disregarded, slated and unappreciated, and very forgotten.

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  10. 1.0
    Former Employee, more than 1 year

    A Shambles

    Aug 9, 2017 - Sales Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Staff discount and a staff bike always helps but end up wasting the hard earned minimal pay on it. Bike fest

    Cons

    Where to begin... Pay is shocking £6.12 for the majority of my ex colleagues, I was lucky enough to earn a whole £8 an hour for being a supervisor. If you're a supervisor you're expected to do everything a manager is required to do and also become their scapegoat that way they're never wrong and will get the praise when actually given. Systematic rotas?! Good luck... days are changed hours are made longer without even being asked, on an 8 hour contract being made to do 50 hours a week, ask for a day off and essentially get laughed at! Regional manager, store manager and assistant manager are a joke, hardly see the regional manager and when he is in no well done just miserable, manager and assistant manager spend little time on shop floor and make you do everything whilst they sit on nicer pay. Many many staff leave, this effects the store morale. Head office mess up and we have to deal with the angry customers on shop floor, too many damaged bikes turn up and not to mention the home delivered bikes! Absolute joke. Holiday booking, doesn't happen but superior staff make sure they get theirs!

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    1 person found this review helpful
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